3 rd time having used holiday safe and although there's a lot of questions it is well worth persevering. A very fair price when other insurers charge far more when you have a medical issue.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had problems with the transfer to our hotel, but these were resolved by Loveholidays to our complete satisfaction. The hotel was good, staff excellent and really nice food. Entertainment was medioc... See more
I've recently used Holidaysafe again for our holiday insurance and, as usual, they have provided a top service. I went on their website and started completing the questionnaire when I made a bit of a... See more
Holidaysafe is my go to travel insurance provider, because it's relatively quick and easy to get a quote, you can save them for later, and the prices are very competitive. The documentation is saved... See more
Company details
About Holidaysafe Travel Insurance
Written by the company
At Holidaysafe, we provide a wide range of travel insurance policies tailored to suit different travelers, budgets, and trip types, including Single Trip, Annual Multi-Trip, Family, Winter Sports, Longstay, and Backpacker options. Our website provides an ‘at a glance’ price and cover comparison, helping you find the most suitable policy for your needs. We’re committed to delivering great cover at affordable prices and ensuring first-class customer service, from purchasing your policy to making a claim or using our emergency assistance service.
Why choose Holidaysafe?
Written by the company
- 24 Hour Emergency Medical Helpline
- We provide a dedicated medical helpline to all customers, which is available 24 hours a day, every day of the year.
- Call Centre
- Our friendly customer services team are here to help, so if you have a query or need some help and you would prefer to chat to a real person, please give them a call on 0333 005 1062. We are open 8am-7pm Monday-Friday and 9am-5pm Saturday-Sunday. On Bank Holidays we are open from 10am-4pm (closed on Easter Sunday, Christmas Day, Boxing Day and New Years Day).
- Featured in the Which? Best Rate Tables
- Holidaysafe has featured in the Best Rate Policy tables since 2010. To view the Best Rate Policy tables for travel insurance online please follow the link: https://www.which.co.uk/money/insurance/travel-insurance/travel-insurance-reviews/best-and-worst-travel-insurance-ad1xp1C7eKFR
- Awards & Nominations
- Insurance Choice Awards 2024 Finalist, Insurance Times Awards 2024 Finalist, Your Money ‘Travel Insurance Provider of the Year’ 2018, The British Travel Awards’ Bronze Place in the ‘Best Travel Insurance Provider’ category 2017, Moneywise ‘Most Trusted Travel Insurance Provider’ 2016, Moneyfacts ‘Travel Insurance Provider of the Year’ 2014 & 2016, Personal Finance Awards Finalist 2012
- Air Doctor Connect
- As part of your policy, you also get access to Air Doctor Connect for free, giving you access to over 20,000 doctors in 78 countries. Plus, we’ll waive your excess for outpatient treatment through them!
Contact info
Suite 12, 20 Churchill Square, ME19 4YU, Kings Hill, West Malling, United Kingdom
- holidaysafe.co.uk
Holidaysafe Travel Insurance
4.5
Excellent
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not been on holiday yet
Not been on holiday yet . I am a returning customer and found staff very helpful as before and will use again
11 February 2026
good so far
Helpful staff when choosing and deciding which type, length etc of hols insurance I needed.
As it's an annual insurance, I'll wait before further comment if or when our hols go pear shaped.
10 February 2026
Everything good about these
Everything good about these no problems been with them a few years now
16 September 2025
Has everything we need for reassurance…
Has everything we need for reassurance while on holiday
3 February 2026
Easily navigated site.
I have used this travel insurance company for a number of years and have found it a very self explanatory site to use. There is always the phone line if you have any problems with experienced staff to guide you through.
3 February 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
My claim is a pittance because of your stupid advice
My claim is a pittance, likely because of the stupid advice you gave via email when I was injured and requiring assistance. Your claims handler Collinson is also late in settling the pitiful amount. Won’t buy insurance from you again.
On the email holidaysafe sent to me following this review, I am just speechless as to how stupid the company is. I have already made my claims and it was messed up by a similarly stupid email when the accident happened. I am just going to reproduce their latest response here and let their next potential customer be the judge of whether if you can trust their product to help you when an accident really happens..
(Btw, no one contacted me… and I can’t figure out whether if they have registered in their brains that a claim was already made)
—-
Dear Ms Ching,
Thank you for taking the time to leave us a review on Trust Pilot and I am sorry to learn you have had trouble with your claim.
I note your comments about the information given to you via email. I understand at this point, you had not sought medical treatment and so at that stage, there would be nothing to claim. However, if you did later seek medical attention, the Claims and 24 Hour Assistance Team would be on hand to assist and you would need to contact them.
That being said, I have referred this to the claims department and asked they review your claim and contact you accordingly.
Kind regards,
Claire
TIF Group – Responses
7 December 2025
Reply from Holidaysafe Travel Insurance
Hello,
Thank you for taking the time to leave us a review and I am sorry to learn you have had trouble with your claim.
Your claim is handled by the insurer of the policy, Collinson Insurance, which is a trading name of Astrenska Insurance Limited, as per your policy wording.
We have sent you an email to discuss this further.
Kind regards,
Claire
Holidaysafe Team
Quick and easy renewal invited and…
Quick and easy renewal invited and accepted online with clear reminders and checks but no fuss - al documents instantly received.
27 January 2026
My trip was cancelled so I tried to…
My trip was cancelled so I tried to cancel my insurance but it gave me the answer “there is nothing to cancel” so I was unable to cancel it. Money wasted!
26 January 2026
Reply from Holidaysafe Travel Insurance
Hi Brian,
Thank you for taking the time to leave us a review and I am sorry to learn you had trouble cancelling your policy.
We have sent you an email to discuss this further.
Kind regards,
Claire
Holidaysafe Team
I won't be using this company again (very sadly).
I won't be using this company again, which is a shame as their systems have always been very good in the past. I am a returning customer, I put in my details which have not changed since last year and the system "could not find any products" for me after making all the standard declarations. What a waste of time particularly as I am a long standing existing customer! There is an option for a callback but clearly their risk assessment algorithm has changed and they are now in the business of only offering insurance to ideal customers, which I fully appreciate is their choice. That's 30 minutes of my day I won't get back but at least I have insurance to cover this with my bank and thought I would let other existing customers know about this experience.
31 January 2026
Unprompted review
Reply from Holidaysafe Travel Insurance
Hi Andy,
Thank you for taking the time to leave us a review and I am sorry to learn there were no products available for your requirements.
So we can look into this further for you and to help understand why no products were presented, please can you email us on responses@tifgroup.co.uk and provide your full name, DOB, post code and what your requirements for the policy were?
Kind regards,
Claire
Holidaysafe Team
Holidaysafe is my "go to" insurance…
Holidaysafe is my "go to" insurance provider. I have used them on a number of occasions. The online application is simple and quick even with the medical declaration I had to include. Cost is competitive and even though the proof of any insurance is only truly measured when you need to make a claim I feel confident I made the right choice.
29 January 2026
The agents are very polite and guide…
The agents are very polite and guide you through the process of making sure everything is OK for you
19 January 2026
i went into my account,found a quote…
i went into my account,found a quote for the year 26/27.accepted it.8 hrs later i received an email from you saying there was a quote for 26/27 in my account-to use it i needed to add any pre existing conditions.
so what was in the quote?
i would have expected the quote to be for 26/27,and requiring any changes from 25/26.
it would appear to be blank-containing only my name and address.
i can nolonger open it to check-it says i have brought it and will not open.
29 December 2025
Reply from Holidaysafe Travel Insurance
Hi Christopher,
Thank you for taking the time to leave us a review and I am sorry to learn of the trouble you had with your renewal quote.
The renewal quote that was generated would not have included any previously declared medical or optional extras and so they would need to be readded.
We have sent you an email to discuss this further.
Kind regards,
Claire
Holidaysafe Team
A good price for people with pre existing conditions
After filling in all the necessary information HolidaySafe presented me with various policies which I could select according to my needs. very happy with the policy I selected.
14 January 2026
Cover involved medical issues
HolidaySafe was able to cover our various medical issues which a lot of companies were not
10 January 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.