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Holidaysafe Travel Insurance Reviews 

18,632
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive and reasonable prices, particularly for those with medical conditions, often finding them more economical than competitors. The service is frequently highlighted as good, with many appreciating the helpful staff and efficient processes. People also find the website easy to use, making the process of obtaining quotes quick and straightforward, ensuring comprehensive cover for their holidays. However, some customers found the process of entering medical conditions time-consuming, wishing for simpler record updates. Additionally, a few people noted that renewal prices sometimes increased significantly, or that quotes for specific trips were unexpectedly high despite no changes in medical status.

What people talk about most

Price

Consumers find price to be positive, consistently reporting reasonable and competitive rates for holiday... See more

Holidays

People report positive experiences with holidays, often praising the reasonable, competitive, and... See more

Service

Customers consistently note positive experiences with service, often praising its efficiency and... See more

Website

Clients share positive opinions on website, with many reviewers finding it easy to use and navigate, offering... See more

User experience

Reviewers highlight positive aspects of user experience, finding the registration process quick and easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

3 rd time having used holiday safe and although there's a lot of questions it is well worth persevering. A very fair price when other insurers charge far more when you have a medical issue.

Rated 4 out of 5 stars

We had problems with the transfer to our hotel, but these were resolved by Loveholidays to our complete satisfaction. The hotel was good, staff excellent and really nice food. Entertainment was medioc... See more

Rated 5 out of 5 stars

I've recently used Holidaysafe again for our holiday insurance and, as usual, they have provided a top service. I went on their website and started completing the questionnaire when I made a bit of a... See more

Rated 5 out of 5 stars

Holidaysafe is my go to travel insurance provider, because it's relatively quick and easy to get a quote, you can save them for later, and the prices are very competitive. The documentation is saved... See more


Company details

  1. Travel Insurance Company
  2. Insurance Agency
  3. Insurance Company

About Holidaysafe Travel Insurance

Written by the company

At Holidaysafe, we provide a wide range of travel insurance policies tailored to suit different travelers, budgets, and trip types, including Single Trip, Annual Multi-Trip, Family, Winter Sports, Longstay, and Backpacker options. Our website provides an ‘at a glance’ price and cover comparison, helping you find the most suitable policy for your needs. We’re committed to delivering great cover at affordable prices and ensuring first-class customer service, from purchasing your policy to making a claim or using our emergency assistance service.

Why choose Holidaysafe?

Written by the company

24 Hour Emergency Medical Helpline
We provide a dedicated medical helpline to all customers, which is available 24 hours a day, every day of the year.
Call Centre
Our friendly customer services team are here to help, so if you have a query or need some help and you would prefer to chat to a real person, please give them a call on 0333 005 1062. We are open 8am-7pm Monday-Friday and 9am-5pm Saturday-Sunday. On Bank Holidays we are open from 10am-4pm (closed on Easter Sunday, Christmas Day, Boxing Day and New Years Day).
Featured in the Which? Best Rate Tables
Holidaysafe has featured in the Best Rate Policy tables since 2010. To view the Best Rate Policy tables for travel insurance online please follow the link: https://www.which.co.uk/money/insurance/travel-insurance/travel-insurance-reviews/best-and-worst-travel-insurance-ad1xp1C7eKFR
Awards & Nominations
Insurance Choice Awards 2024 Finalist, Insurance Times Awards 2024 Finalist, Your Money ‘Travel Insurance Provider of the Year’ 2018, The British Travel Awards’ Bronze Place in the ‘Best Travel Insurance Provider’ category 2017, Moneywise ‘Most Trusted Travel Insurance Provider’ 2016, Moneyfacts ‘Travel Insurance Provider of the Year’ 2014 & 2016, Personal Finance Awards Finalist 2012
Air Doctor Connect
As part of your policy, you also get access to Air Doctor Connect for free, giving you access to over 20,000 doctors in 78 countries. Plus, we’ll waive your excess for outpatient treatment through them!

Contact info

  • Suite 12, 20 Churchill Square, ME19 4YU, Kings Hill, West Malling, United Kingdom

  • holidaysafe.co.uk

Holidaysafe Travel Insurance

Award winning cover starting from under £10 – get your quote today

4.5

Excellent

TrustScore 4.5 out of 5

19K reviews

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4.5

All reviews

(18,632)

246 reviews in the last 12 months

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Rated 5 out of 5 stars

A professional and empathetic service

Pleasantly surprised at the competitive rate. Holidaysafe took a very practical view of my existing health conditions, especially understanding how well they are controlled with medication. The process for obtaining a quote was easy to follow and the documentation is clear and accessible.

25 March 2026
Rated 1 out of 5 stars

Failed to respond to message

On 11 March I sent you a message whilst we were in Malaysia because our return flights to the UK with Qatar Airways on 22 March looked like they might be cancelled.
I asked for your advice as to what to do.
I did not receive a reply.

11 March 2026
Holidaysafe Travel Insurance logo

Reply from Holidaysafe Travel Insurance

Hi Christine,

Thank you for taking the time to leave us a review and I am sorry to learn you did not receive a response.

Our records do indicate that a reply was sent on 12/03 however, we have sent you an email now to discuss this further.

Kind regards,

Claire
HolidaySafe Team

Rated 5 out of 5 stars

Great reliable policies regardless of age or medical details

Have taken out annual policies in the past but now because of age and medical details haveto do indidual policies no matter how many trips in a year. Having said that the company have given us cover many times and we have only had one recent claim when our cruise ship could no dock in port and was surprised that each member 4 of our family had as £200 payment which was a pleasant surprise

12 March 2026
Rated 2 out of 5 stars

Girl on phone was quite rude when…

Girl on phone was quite rude when renewing our policy will be going with another company next time

10 March 2026
Holidaysafe Travel Insurance logo

Reply from Holidaysafe Travel Insurance

Hi Neilina,

Thank you for taking the time to leave us a review and I am sorry to learn of your experience.

This is not the level of service we pride ourselves in and please be assured this has been raised with the agent's team leader to conduct a full review and provide the necessary feedback and training.

Kind regards,

Claire
Holidaysafe Team

Rated 2 out of 5 stars

Purchased a single travel policy with…

Purchased a single travel policy with Holiday Safe on the 1/3/26. Thus is the only company that I was unable to access my account, obtain my policy number and got repeated error messages. I sent complaints to this company and the larger umbrella company yesterday.
Last night was the final straw so rang this morning and asked for a full refund as today is the 13th working days. I spoke for over 20 minutes to Alison and she was misinformed about the 14 day rights and tried to put me off as today is the 18th day. I paid a business and it is working days.
I raised a complaint and Jane contacted my credit card company due to the poor service and accessing the account I paid so if any problems it doesn’t bode well if there are any problems when transitioning UAE.

18 March 2026
Unprompted review
Holidaysafe Travel Insurance logo

Reply from Holidaysafe Travel Insurance

Hello,

Thank you for taking the time to leave us a review and I am sorry to learn you are unhappy with the service provided.

Just to make you aware, the cooling off period is 14 days, not 14 working days. This is industry standard and would be otherwise specified within your policy documents.

The Complaints Team will review your concerns further and be in contact accordingly.

Kind regards,

HolidaySafe Team

Rated 5 out of 5 stars

After booking Travel Insurance for…overseas wedding

After booking Travel Insurance for myself and my wife with Holidaysafe there was an error in that the money due to be paid for coverage would not go through, after calls to my Bank and calls back to the company we were still no further forward. That was until the wonderful Debs came to our rescue she took all the details and said I will call you back, which she did in 10 minutes she was able to sort out the glitch and payment was completed in seconds without her we would not have been able to get our insurance cover to attend our nieces wedding overseas, thank you debs you were fantastic and we will be using you again.

16 March 2026
Unprompted review
Rated 4 out of 5 stars

Pricing Sometimes Confusing

Have used Holidaysafe for several of our holidays now and always found them the cheapest that covers both my husband and my conditions. Went to Eygpt in January for 3 weeks and the price was reasonable, off to Tunisia at Easter for a two week break and the price was only £219.50, however was looking at a break to Cyprus in June with friends For 10 days and the quote was £769.38 (even though nothing has changed with our medical) which i found ridiculous didn’t pay that much for Jamaica last August (the quote was prior to the conflict). We decided not to go away which was disappointing. We will have to see what the prices are like for our next holiday but if they keep going up will have to consider looking at other options.

8 March 2026

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