3 rd time having used holiday safe and although there's a lot of questions it is well worth persevering. A very fair price when other insurers charge far more when you have a medical issue.
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Review summary
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What people talk about most
Reviews shaping this summary
We had problems with the transfer to our hotel, but these were resolved by Loveholidays to our complete satisfaction. The hotel was good, staff excellent and really nice food. Entertainment was medioc... See more
I've recently used Holidaysafe again for our holiday insurance and, as usual, they have provided a top service. I went on their website and started completing the questionnaire when I made a bit of a... See more
Holidaysafe is my go to travel insurance provider, because it's relatively quick and easy to get a quote, you can save them for later, and the prices are very competitive. The documentation is saved... See more
Company details
About Holidaysafe Travel Insurance
Written by the company
At Holidaysafe, we provide a wide range of travel insurance policies tailored to suit different travelers, budgets, and trip types, including Single Trip, Annual Multi-Trip, Family, Winter Sports, Longstay, and Backpacker options. Our website provides an ‘at a glance’ price and cover comparison, helping you find the most suitable policy for your needs. We’re committed to delivering great cover at affordable prices and ensuring first-class customer service, from purchasing your policy to making a claim or using our emergency assistance service.
Why choose Holidaysafe?
Written by the company
- 24 Hour Emergency Medical Helpline
- We provide a dedicated medical helpline to all customers, which is available 24 hours a day, every day of the year.
- Call Centre
- Our friendly customer services team are here to help, so if you have a query or need some help and you would prefer to chat to a real person, please give them a call on 0333 005 1062. We are open 8am-7pm Monday-Friday and 9am-5pm Saturday-Sunday. On Bank Holidays we are open from 10am-4pm (closed on Easter Sunday, Christmas Day, Boxing Day and New Years Day).
- Featured in the Which? Best Rate Tables
- Holidaysafe has featured in the Best Rate Policy tables since 2010. To view the Best Rate Policy tables for travel insurance online please follow the link: https://www.which.co.uk/money/insurance/travel-insurance/travel-insurance-reviews/best-and-worst-travel-insurance-ad1xp1C7eKFR
- Awards & Nominations
- Insurance Choice Awards 2024 Finalist, Insurance Times Awards 2024 Finalist, Your Money ‘Travel Insurance Provider of the Year’ 2018, The British Travel Awards’ Bronze Place in the ‘Best Travel Insurance Provider’ category 2017, Moneywise ‘Most Trusted Travel Insurance Provider’ 2016, Moneyfacts ‘Travel Insurance Provider of the Year’ 2014 & 2016, Personal Finance Awards Finalist 2012
- Air Doctor Connect
- As part of your policy, you also get access to Air Doctor Connect for free, giving you access to over 20,000 doctors in 78 countries. Plus, we’ll waive your excess for outpatient treatment through them!
Contact info
Suite 12, 20 Churchill Square, ME19 4YU, Kings Hill, West Malling, United Kingdom
- holidaysafe.co.uk
Holidaysafe Travel Insurance
4.5
Excellent
19K reviews
Asks customers to review
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Easy to deal with
Easy to deal with, met all expectations and dealt with my claim very efficiently and quickly.
29 March 2026
Very helpful easy booking
31 March 2026
I've had my insurance from Holidaysafe…
I've had my insurance from Holidaysafe for at least ten years, never had a problem, good service low cost. Told many of my friends and gym buddy's. I know some of them have become customers.
Just like dropping a pebble in a pool the ripples go on and on.
7 April 2026
Explained everything to me
Explained everything to me although I understand why you have to repeat medical questions there must be a way to narrow this down
31 March 2026
Well documented
8 April 2026
I haven't had my holiday yet
I haven't had my holiday yet, but was satisfied with my experience booking and also how the company provided information.
30 March 2026
No claims but helpful application at…
No claims but helpful application at reasonable cost
27 March 2026
I did my insurance over the phone
I did my insurance over the phone, as online it wasn’t so easy when it came to answering the medical questions. The guy I spoke to was lovely very helpful.
27 March 2026
What a wonderful company to deal with
What a wonderful company to deal with. Customer service representative was very helpful and changing my policy details was simple with no extra cost. A well priced product from a company I have used several times in the past. Thoroughly recommended.
31 March 2026
Unprompted review
Rang to update my travel insurance .I…
Rang to update my travel insurance .I had a recent diagnosis on my yearly check at the GP that had to be notified to the insurer.
Left my contact and someone rang me back .
Handled my case All sorted Thanks
31 March 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
A review of buying the policy
I like the way you want my medication then go into detail about my conditions. I feel reassured that everything is covered. I was very disappointed at being given incorrect information at the point of purchase, I was told if I phoned up by a certain date I could move the start time of the policy and could repeat this. I now have a holiday in 2027 which I will have to cut short because I couldn’t do this.
27 March 2026
Reply from Holidaysafe Travel Insurance
HI Hilary,
Thank you for taking the time to leave us a review and for your honest feedback of tour experience.
We have sent you an email to discuss this further.
Kind regards,
Claire
Holidaysafe Team
Easy to book on line
Easy to book on line. Easy to negotiate checks and health questions. Fair price. No claim needed so no claim experience to offer.
25 March 2026
Completely hassle free.
Completely hassle free coupled with a common sense pricing structure.
20 March 2026
I found it really hard to use the…
I found it really hard to use the online system to get to my documents. Even after I phoned and they said they had emailed them again
26 March 2026
Reply from Holidaysafe Travel Insurance
Hello,
Thank you for taking the time to leave us a review and I am sorry to learn you had trouble accessing your customer area and could not retrieve your documents.
To access your customer area, you need to verify your email address via the email we sent you. I have resent your documents again; please ensure to check your spam/junk folder.
If you still do not receive them, please contact us on responses@tifgroup.co.uk and we can review further. Please ensure to include your full name, DOB and post code.
Kind regards,
Claire
Holidaysafe Team
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