The Holiday I was asking about was filled very quickly. The lady who answered very quickly found another holiday in the same hotel in another month at the same cost. The lady was very polite and u... See more
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Rhine cruise on the Spirit of Moselle boat. Great to be chauffeured door to door from home. Lovely boat and good quality food for every meal that didn’t disappoint. Staff and boat crew very fr... See more
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Once I actually got to speak to a staff member they were very helpful. However reaching that member was very frustrating. It is not made clear which of the many phone numbers should be used for wha... See more
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Our Tour Leader Bobby & the Staff on board Mj Amorena. Nothing was too much trouble, we were kept well informed about life aboard ship, the fabulous excursions, the excellent food, the wonderful camar... See more
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Company details
Written by the company
EXPERIENCE IS EVERYTHING With over 70 years' experience we know a thing or two about what makes a wonderful holiday. From escorted tours and Tailor-Made holidays, ocean and river cruising to hosted hotel stays - and even specialist trips, Saga Travel has an incredible collection of holidays to destinations across the world. With the widest choice of holidays and travel experiences than ever before, you can now personalise your trip so you are in complete control. All this is backed up by the high standards and service you’d expect from Saga.
Contact info
3 Pancras Square, N1C 4AG, London, United Kingdom
- 0800 9885 886
- holiday.saga.co.uk
4.3
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 24 hours
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Very helpful experience.
Michaela was very pleasant and extremely helpful in finding me the holiday I was interested in. She sorted out everything for me. She was easy to discuss the details with and it was so nice to speak to her.
2 April 2026
Unprompted review
Reply from Saga Holidays
Hi June,
Thank you for taking the time to share your experience. We are delighted to hear that Michaela was so helpful and that you were able to confirm your booking. We will pass on your kind words and we hope you have a wonderful holiday.
Best Wishes,
Deb
Saga Holidays
Fantastic tour of Egypt
Fantastic tour of Egypt. The guide Ayman and the Egyptologist Ahmed were extremely helpful and informative. The food was delicious and the hotel and boat were also great: very comfortable and enjoyable. Fully recommend this trip!
23 March 2026
Unprompted review
Reply from Saga Holidays
Hi Shantha,
Thank you for your kind recommendation and for sharing your experience. We’re delighted to hear how much you enjoyed your time in Egypt and that the journey proved so rewarding throughout.
It’s especially pleasing to know that the guiding and expert insight added real depth to your visit and helped bring each destination to life. We’re also glad that the dining and accommodation contributed to your comfort and enjoyment, as these are such important elements of the overall experience.
Thank you once again for your enthusiastic feedback. We’re thrilled you would recommend this trip and would love to welcome you back on another adventure in the future.
Best Wishes,
Deb
Saga Holidays
Saga discrimination for disabled passengers
Having taken great care to explain to Saga Holidays our needs of special assistance for my wife’s mobility scooter at the airports & onward travel needs, we were very very disappointed to find that our special needs were ignored at each of our FOUR airport visits together with no adaptive vehicles for our onward hotel travel, after paying for the holiday we were then requested to pay an additional charge of £380 for adaptived private transport to the hotel
25 March 2026
Unprompted review
Reply from Saga Holidays
Hi Roger,
We’re very sorry to read about your experience. We understand how upsetting and frustrating it must have been to feel that clearly communicated accessibility requirements were not properly supported, particularly when travelling with a mobility scooter.
This is not the standard of care or consideration we aim to provide, and we would very much like the opportunity to fully investigate what happened and address your concerns appropriately.
To allow us to do this in detail, we kindly ask that you contact our Customer Services team directly at customerservices@sagatravelgroup.com, providing any relevant booking details and correspondence. A member of the team will be able to look into this thoroughly and respond to you directly.
Thank you for taking the time to raise this, your feedback is important to us, and we’re sorry for the disappointment caused.
Best Wishes,
Deb
Saga Holidays
we had a great guide on the "foothills…
we had a great guide on the "foothills of the Himalayas"
A*
His name is Bhanu and he was great kind ,
knowledgeable , organised, and witty
Kath Thorpe
11 March 2026
Unprompted review
Reply from Saga Holidays
Hi Kath,
Thank you for your wonderful feedback. We’re delighted to hear how much you enjoyed your time in the foothills of the Himalayas and that your guide made such a great impression. Providing knowledgeable, well‑organised and engaging tour leaders is incredibly important to us, so it’s fantastic to know this shone through during your travels.
Thank you again for your kind recommendation, we hope to welcome you on another adventure in the future.
Best Wishes,
Deb
Saga Holidays
Ayman our tour manager was exceptional…
Ayman our tour manager was exceptional and personally helped me up and down the steps. I can’t praise him enough. Armed the Egyptologist was very enthusiastic and brought the whole of ancient Egypt to life with great clarity. Best wishes to them both Ken xx
23 March 2026
Unprompted review
Reply from Saga Holidays
Hi Ken,
Thank you so much for sharing your kind words. We’re really delighted to hear how well supported you felt during your journey and how much of a difference that personal care made to your experience.
It’s wonderful to know that the guidance and assistance you received helped you enjoy the trip in comfort and confidence. Bringing history to life with passion and clarity is something we value enormously, so we’re especially pleased that the expertise and enthusiasm you mention made such a lasting impression.
Your praise will be shared with the team, who will be absolutely thrilled to know how highly you thought of them. Thank you again for taking the time to share your review, we hope to welcome you on another memorable holiday in the future.
Best Wishes,
Deb
Saga Holidays
The magic of the Nile brought to life.
What an amazing experience- the Nile, its history and Egypt’s plans for the future, brought vividly into perspective by our tour guide and egyptologist. Stored memories to be brought alive for the darkest of days.
23 March 2026
Unprompted review
Reply from Saga Holidays
Hi Heather,
Thank you for sharing your lovely review. We’re delighted to hear that your journey along the Nile left such a deep and lasting impression.
It’s especially rewarding to know that the insight and storytelling you experienced helped create memories you’ll treasure for years to come. Crafting holidays that inspire, educate and resonate long after travellers return home is something we’re truly passionate about.
Thank you again for sharing your reflections. We hope those stored memories continue to offer comfort and inspiration, and we would love to welcome you on another unforgettable journey in the future.
Best Wishes,
Deb
Saga Holidays
Valley of the King's Holiday
Just come back from a river cruise tour Valley of the King's and everything went very well
Our tour guide Ayman was first class and catered for our every need
Tours were excellent and well organised, nothing to actually do other than enjoy the holiday and take in the views and luxury of our cruise ship
Would recommend this holiday if you want to see Egypt and it's history
23 March 2026
Unprompted review
Reply from Saga Holidays
Hi Paul,
Thank you for taking the time to share your experience with us. We’re delighted to hear that your Nile cruise was so enjoyable and that everything came together smoothly to create a truly relaxing and enriching holiday.
It’s especially pleasing to know that the organisation and guiding allowed you to immerse yourself in the scenery, comfort and remarkable history without having to worry about the details. Creating that sense of ease and enjoyment is exactly what we aim for.
Thank you also for your recommendation. We’re so pleased the journey delivered such a memorable way to explore Egypt and its heritage. We hope to have the pleasure of welcoming you again on another unforgettable adventure in the future.
Best Wishes,
Deb
Saga Holidays
Paulina was very helpful during our…
Paulina was very helpful during our telephone conversation and signposted me to the appropriate information I needed, to make my decision.
2 April 2026
Unprompted review
Reply from Saga Holidays
Hi Angela,
Thank you for taking the time to share your review. We are really pleased to hear that Paulina was so helpful and that you have confirmed your booking.
We hope you have a wonderful holiday,
Best Wishes,
Deb
Saga Holidays
Indian Railway booking
I phoned to book the Indian Railway Tour and spoke to Michaela (apologies is spelling incorrectly)
She was incredibly helpful and efficient. She also had very good product knowledge.
Overall brilliant customer service.
31 March 2026
Unprompted review
Reply from Saga Holidays
Hi,
Thank you for taking the time to share your feedback. We are delighted to hear that Michaela was able to answer all your questions and help you confirm your booking. We hope you have a wonderful adventure in India.
Best Wishes,
Deb
Saga Holidays
My saga with Saga
My saga with Saga began in February 2025. The calendar doesn't go back that far, so I've ticked the earliest date I could. I've had such a disappointing and frustrating experience with Saga from start to finish. I booked a land/cruise to South America in Feb 2025 for March 2026, which should have been a fabulous holiday, but instead became one massive unfortunate series of events. I had so much misinformation from them prior to departure and late documentation that I put in an official complaint before I had even left! I eventually received a call from a Customer Services/Complaints Manager at 20:15 on a Sunday evening, the evening before I was due to go on my holiday. I had been promised a call on 2 prior occasions, which failed to materialise. I was promised an investigation and on my return from holiday I emailed to receive some feedback and was advised that Saga would respond within the 28 days stipulated by ABTA! The holiday itself, would have been fabulous, had it not been for Saga booking uncategorised cabin accommodation for the group. I ended up with a disabled cabin with sharp metal grids on the bathroom floor that felt like they were shredding my feet whenever I walked through the door. I was eventually (4 days later) moved to another cabin, which was great - except there I experienced a fly infestation. I was then moved again to a 3rd cabin. To add insult to injury I discovered that some other Saga/Titan customers had bought the same 'Have it All' package for half what it cost me. How does that work? Suffice to say, the amount of time I spent dealing with Customer Services and actually moving from one cabin to another was both stressful and time consuming. So, when I consider the cost of the holiday (just under £10K) and think about all the misinformation and inconvenience I have endured, I can not recommend Saga/Titan at all, to anyone. And I am still waiting for Saga's response to my pre-departure issues .... Something has gone very wrong with this company.
1 April 2025
Unprompted review
Reply from Saga Holidays
Hi Helen,
Thank you for taking the time to share your experience. We are very sorry to hear about the challenges you faced both before and during your holiday. This is clearly not the level of service we aim to provide. We understand that your comments have been passed to our Guest Experience team, who are now investigating the points you have raised. They will be in touch with you directly to address your concerns.
We do appreciate your feedback as this helps us to identify areas for improvement. We would never like any of our guests to feel disappointed, so we do hope that we can restore your faith in us.
Best Wishes,
Deb
Saga Holidays
Excellent customer service
I telephoned Saga to enquire about the Sicily - Jewel of the Mediterranean tour. Lisa was brilliant! Helpful, knowledgeable, friendly and able to answer all my questions. My husband and I are now booked onto the tour and very much looking forward to our first foreign holiday in seven years!
30 March 2026
Unprompted review
Reply from Saga Holidays
Hi Felicity,
Thank you for taking the time to share your feedback. We are delighted to hear that Lisa was so helpful and that you have confirmed your booking.
We hope you have an amazing holiday.
Best Wishes,
Nick
Saga Holidays
Just booked a tour of India by…
Just booked a tour of India by telephone with a very pleasant, knowledgeable and person named Melanie.
Everything went smoothly and efficiently. Speaking to a person instead of trying to do it on-line was less stressful for me.
30 March 2026
Unprompted review
Reply from Saga Holidays
Hi Steve,
Thank you for taking the time to share your review. We are so pleased to hear that Melanie was able to help you with your booking and we hope you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
Everything was beyond expectations but…
Everything was beyond expectations but enjoyment was enhanced by efficiency of Tour Management by Sarah Dunn & her exceptional use and coaching of Whatsapp to keep everybody well informed. Absolutely great!
7 March 2026
Unprompted review
Reply from Saga Holidays
Hi,
Thank you for taking the time to leave your lovely feedback. We’re thrilled to hear the trip exceeded expectations, and it’s wonderful to know how much Sarah’s support added to your experience and she’ll be delighted to hear your kind words.
We’re so glad you had such an enjoyable time, and we hope to welcome you on another adventure soon!
Best Wishes,
Nick
Saga Holidays
Really helpful and friendly staff
Really helpful and friendly staff. Very pleased to know that all transport is taken care of even though we live in Guernsey. Very good value for money.
25 March 2026
Unprompted review
Reply from Saga Holidays
Hi Michael,
Thank you for taking the time to share your review. We are delighted to hear that our team were able to help you confirm your booking and we hope you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
Magic of the Nile
This 10 day holiday was the perfect relaxation I sought.
The chauffeur service was excellent, the wheelchair assistance at Heathrow, Luxor & Cairo were super efficient, the Sonestra St George hotel in Luxor was first class, and our excellent tour manager, Samer, and Guide,Ahmed, made the Nile cruise an experience of the Egyptian magic. Thank you
Rae & Gordon Stollard
23 February 2026
Unprompted review
Reply from Saga Holidays
Hi Rae and Gordon,
Thank you so much for sharing your experience with us. It’s wonderful to hear how much you enjoyed your trip.
We’re delighted that the chauffeur transfers and airport support helped your journey run smoothly, and it’s great to know that the team at Heathrow, Luxor and Cairo looked after you so well. The Sonesta St George is a fantastic setting, and we’re thrilled it lived up to expectations.
Samer and Ahmed will be over the moon to hear your kind words. They love bringing the beauty and spirit of Egypt to life for our guests. Knowing that your Nile cruise felt truly magical means a lot to us.
Thank you for choosing to travel with us, and we hope to welcome you both on another memorable adventure soon.
Best Wishes,
Deb
Saga Holidays
An excellent way to see the best of Egypt
Just returned from the Cairo, Alexandria and Nile Cruise. A great experience, Ayman, the tour manager , was exceptional as was John the very knowledgeable Egyptologist. There were many early starts, but all well worth the effort.
The new Grand Egyptian Museum is an outstanding building full of wonderful artifacts.
The Cairo hotel was first class and the the Nile boat facilities and staff were very good.
12 March 2026
Unprompted review
Reply from Saga Holidays
Hi Derek,
Thank you so much for sharing your kind feedback. It’s wonderful to hear that your journey through Cairo, Alexandria and along the Nile left such a wonderful impression. We’re delighted that Ayman’s organisation and John’s expertise helped bring the history and culture of Egypt to life for you.
It’s great to know the Grand Egyptian Museum, your Cairo hotel and the team onboard the cruise all contributed to a memorable trip.
We really appreciate you taking the time to write your review, and we hope we have the pleasure of welcoming you on another adventure soon.
Best Wishes,
Nick
Saga Holidays
Cairo snd the Nile
We had a great holiday on Saga’s Cairo, Alexandria and Nile cruise. Ayman our tour guide dealt with everything - and everyone - effectively and with good humour. John our Egyptologist was a mine of information, giving exactly the right amount of detail in his explanations and stories. The Cairo hotel and the boat were fine, the other members of the group were great. Most of the included visits took place in the mornings with the optional excursions and events later in the day. My only comment about the itinerary would be that the long journey to Alexandria was barely worth it whilst the Great Egyptian Museum in Cairo would have merited an inclusion as an essential rather than a paid for extra. Among so many wonderful sites the highlights for me were the pyramids, Valley of the Kings and Karnak.
12 March 2026
Unprompted review
Reply from Saga Holidays
Hi,
Thank you so much for sharing your experience of our Cairo, Alexandria and Nile adventure. It’s wonderful to hear how much you enjoyed exploring Egypt, and that both Ayman and John helped bring the history and culture to life.
We are glad the accommodation and group atmosphere added to the enjoyment of your trip. Your thoughts on the balance of visits and excursions are really valuable, and we appreciate you taking the time to highlight what worked well and what could be improved. Feedback like yours helps us refine our itineraries so they offer the best experience possible for future guests.
Thank you again for travelling with us, we hope we have the pleasure of welcoming you on another adventure soon.
Best Wishes,
Deb
Saga Holidays
Excellent service as first time booked…
Excellent service as first time booked with Saga
Melissa dealt with my call & answered all my questions
very helpful & polite - great service thankyou
23 March 2026
Unprompted review
Reply from Saga Holidays
Hi Angela,
Thank you for taking the time to share your review of your booking experience. We are delighted to hear that Melissa was so helpful and that you have confirmed your booking.
We hope you have a wonderful holiday.
Best Wishes,
Deb
Saga Holidays
Brochures won't stop.
The cruise to Norway was good. Gluten free food was not. But the relentless holiday brochures are so annoying. We have cancelled several times but they still arrive. My husband cancelled so they sent them to me. I cancelled so we both get them now. STOP SENDING US BROCHURES. WE ARE NOT COMING BACK.
Now they want me to email again to stop them. I have got so fed up I am just going to return them.
24 March 2026
Unprompted review
Reply from Saga Holidays
Hi Christine,
Thank you for taking the time to share your thoughts. We’re pleased to know you enjoyed your Norway cruise, though we’re sorry to hear that aspects of your experience and our marketing communications have caused frustration. That’s never the impression we want to leave.
So that we can make sure your details are fully removed from our mailing lists, please could you email your address details over to customerservices@sagatravelgroup.com and the team will make sure your preferences are updated.
Thank you again for your feedback.
Best Wishes,
Deb
Saga Holidays
Amazing holiday
Everything was very well organised. The hotel and boat staff were very friendly. The tour guide was brilliant, always keeping an eye on everyone. The Egyptologist was exceptional, I probably won't remember a third of what he told us but thoroughly enjoyed every trip. This was our first escorted trip with Saga and will definitely do it again.
12 March 2026
Unprompted review
Reply from Saga Holidays
Hi Gillian,
Thank you so much for sharing your experience with us. It’s wonderful to hear that every part of your journey ran smoothly and that both the hotel and cruise teams made you feel so welcome. We’re especially pleased that your guide and Egyptologist brought the history and sights to life in such an engaging way.
It means a lot that this was your first escorted holiday with Saga and that you’re already looking forward to the next one. We look forward to helping you plan your next adventure.
Best Wishes,
Deb
Saga Holidays
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