The Holiday I was asking about was filled very quickly. The lady who answered very quickly found another holiday in the same hotel in another month at the same cost. The lady was very polite and u... See more
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Rhine cruise on the Spirit of Moselle boat. Great to be chauffeured door to door from home. Lovely boat and good quality food for every meal that didn’t disappoint. Staff and boat crew very fr... See more
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Once I actually got to speak to a staff member they were very helpful. However reaching that member was very frustrating. It is not made clear which of the many phone numbers should be used for wha... See more
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Our Tour Leader Bobby & the Staff on board Mj Amorena. Nothing was too much trouble, we were kept well informed about life aboard ship, the fabulous excursions, the excellent food, the wonderful camar... See more
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Company details
Written by the company
EXPERIENCE IS EVERYTHING With over 70 years' experience we know a thing or two about what makes a wonderful holiday. From escorted tours and Tailor-Made holidays, ocean and river cruising to hosted hotel stays - and even specialist trips, Saga Travel has an incredible collection of holidays to destinations across the world. With the widest choice of holidays and travel experiences than ever before, you can now personalise your trip so you are in complete control. All this is backed up by the high standards and service you’d expect from Saga.
Contact info
3 Pancras Square, N1C 4AG, London, United Kingdom
- 0800 9885 886
- holiday.saga.co.uk
4.3
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 24 hours
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Had my first ever trip on spirit of Discovery
Had my first ever trip on spirit of discovery - did not like it very much colour scheme etc looked like a care home. Being single they charged me the same as two people sooooo not worth it. Excursions were not too good and for me all the stuff they do on board is the same at home in the village? If you like this kind of stuff and surroundings the same as at home then this is for you. I found it very regimented and if you fall out of line it is very difficult you kept being got at all the time verbally they do not take into account that all people are different.. The food was ok desserts extremely sweet, but ask for food if you are not well out of the hours they do not like it. One has to beg.
Found they did their best but they had very strict guide lines like being at school. Needless to say will never go on a Saga Cruise again although i am up there in age I am young at heart and found this cruise stifling and I paid far too much money could have taken someone with me for free at the rate they charged it is just not ethical.
PS. sorry Deb but wont be traveling with you again what something a bit more challenging and stimulating Thank you for your standard letter.
23 February 2026
Unprompted review
Reply from Saga Holidays
Hi Alice,
Thank you for taking the time to share your thoughts with us. We’re genuinely sorry to hear that your experience didn’t meet expectations, particularly as this was your first time travelling with us.
Our teams work within set frameworks to ensure consistency, safety and comfort for all guests, but we do regret that this felt restrictive rather than reassuring on this occasion.
Your comments have been noted and will be shared with the relevant teams for review. We also understand how important it is for guests who travel solo to feel they are receiving fair value, and we’re sorry that this was a point of frustration for you.
While we’re pleased to hear that our crew tried to support guests as best they could, it’s disappointing to know that the overall experience felt stifling rather than enjoyable. That’s certainly not the feeling we want anyone to take away from a holiday with us.
Thank you again for your honest feedback. We appreciate you sharing your perspective, as it helps us reflect and improve. We do hope that despite your experience on this occasion, you will still consider us for your future travel plans.
Best Wishes,
Deb
Saga Holidays
Appalling website.
Tried to enter passport details online. Large banner advised details to be entered exactly as in the passport, however, “British Citizen” is not available in the nationality drop down list. Chose “United Kingdom” which is a country and not a nationality but was unable to then edit. So, exact details required or not? To make matters worse, the website crashes completely when trying to enter my partners details. Resorted to phoning to get details entered, call handler was polite and put in the details but couldn’t care less about the problems with the website.
12 April 2026
Unprompted review
Reply from Saga Holidays
Hi Robert,
Thank you for taking the time to share your experience. We are very sorry for the frustration you experienced when submitting your details. That’s understandably confusing and not the level of clarity we aim to provide.
We’re also disappointed to hear about the technical issues when adding a second traveller, and that this ultimately forced you to contact us by phone. While it’s good to know our colleague was able to assist with completing the details, it’s concerning that your wider feedback about the website wasn’t acknowledged more fully.
Your comments will be passed on to the relevant teams so both the functionality and the way concerns are handled can be reviewed. Thank you again for highlighting this, feedback like yours helps us identify where improvements are needed.
We hope that despite these booking issues, you have a great holiday.
Best Wishes,
Deb
Saga Holidays
I would like to praise the experience I…
I would like to praise the experience I had in contacting a member of staff to discuss some queries with a holiday I was interested in. My call was promptly answered once I had got through the pre-recorded information which I must say seemed to take quite a lot of time. The member of staff was very friendly, professional and patient with helping me with my queries. I am hoping the holiday will prove to be just as good.
13 April 2026
Unprompted review
Reply from Saga Holidays
Hi Margaret,
Thank you for taking the time to share your feedback. We’re delighted to hear that our team were so helpful when you got in touch. We also appreciate your comments regarding our call messaging, as this is helpful for ongoing improvements. We hope you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
Excellent Help
My experience on booking my holiday to Croatia was excellent due to Saga's Manisha's help. She managed to get a room for me to be with my friend. The phone call took half an hour and just about everything was arranged. Am now looking forward to my holiday with excitement. I would recommend Saga holidays to everyone.
10 April 2026
Unprompted review
Reply from Saga Holidays
Hi Ruth,
Thank you for such a lovely review. We are thrilled to hear how helpful Manisha was during your booking and that she was able to make the arrangements you wanted so smoothly. It’s great to know you finished the call feeling confident and excited about your upcoming trip to Croatia. We’ll make sure to pass on your kind words and we hope you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
Excellent service
10 April 2026
Unprompted review
Reply from Saga Holidays
Hi Anne,
Thank you for sharing your review. We are delighted to hear that you received such great service and we hope you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
I Booked our holiday by phone Chenel…
I Booked our holiday by phone Chenel was a great help and talked me though all the processes and was very helpful thank you Chenel
10 April 2026
Unprompted review
Reply from Saga Holidays
Hi,
Thank you for taking the time to share your feedback. We're delighted to hear that Chenel was so helpful and that you have confirmed your booking.
We hope you have a fantastic holiday.
Best Wishes,
Nick
Saga Holidays
Booking with Saga
Just booked a holiday and was assisted by Mandy she made the process enjoyable and made me feel that I was in good hands. If the holiday goes as well as the booking process then I can't wait!
Thanks Mandy
9 April 2026
Unprompted review
Reply from Saga Holidays
Hi Craig,
Thank you for taking the time to share your review. We are thrilled to hear that Mandy was so helpful and was able to help you with your booking.
We hope you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
Booked a holiday to hotel port denia…
Booked a holiday to hotel port denia had my medical screening and finalised the booking in no time at all very impressed with the friendliness and efficiency of the service
9 April 2026
Unprompted review
Reply from Saga Holidays
Hi Derek,
Thank you for sharing your review. We are delighted to hear that the booking process went so smoothly and that our team were able to help you confirm everything.
We hope you have a fantastic holiday.
Best Wishes,
Nick
Saga Holidays
Helpful, Knowledgable, Polite and Cheeful.
The person I spoke to at Saga could not have been more pleasant or helpful.
9 April 2026
Unprompted review
Reply from Saga Holidays
Hi Ian,
Thank you for taking the time to share your feedback. We are so pleased to hear that our team were able to help you confirm your booking and we hope you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
Exceptional Saga telephone assistant
I booked a Saga trip to India and experienced great frustration attempting to obtain an evisa. I spent most of this afternoon on the application process but the website repeatedly crashed. I telephoned Saga and assistant Chandan Shekhawat spent a very long time helping me complete the process. He showed great patience, professionalism and humour. I rarely write reviews but he deserved praise. Thank you. Keith Saga customer S269479.
8 April 2026
Unprompted review
Reply from Saga Holidays
Hi Keith,
Thank you for taking the time to share your kind feedback. We’re delighted to hear that Chandan was able to step in and make such a difference during what sounds like a very trying situation. We’ll make sure to pass on your appreciation to him and the wider team. We hope you have a fantastic trip to India.
Best Wishes,
Deb
Saga Holidays
Pleasantly surprised at how caring I…
Pleasantly surprised at how caring I found them to be
8 April 2026
Unprompted review
Reply from Saga Holidays
Hi Susan,
Thank you for your lovely comment. It’s great to know that our team made you feel genuinely looked after. Your feedback means a lot, and we’re pleased we were able to help you.
Best Wishes,
Deb
Saga Holidays
Foothills of the Himalayas
I had a great time, seeing some wonderful sites. The tour managers knowledge, calm and friendly approach made me feel very supported. Unfortunately the weather wasn’t good for a lot of trip, hence not five star, but I still enjoyed myself tremendously
11 March 2026
Unprompted review
Reply from Saga Holidays
Hi Susan,
Thank you for sharing your feedback with us. We’re so pleased to hear that you felt well looked after and that the tour manager’s reassuring approach made a real difference to your experience.
Your comments are very much appreciated, and we hope to have the opportunity to welcome you on another adventure in the future.
Best Wishes,
Nick
Saga Holidays
Magic of the Nile
Just returned from a Magic of the Nile Cruise. It was very well organised. The Tour Manager was excellent, and all the arrangements worked well. The Tour Guide was very knowledgeable and his enthusiasm for the subject was apparent throughout. Altogether a very enjoyable and worthwhile trip. Michael
2 April 2026
Unprompted review
Reply from Saga Holidays
Hi Michael,
Thank you for your lovely review. We’re delighted to hear that everything ran smoothly and that the passion and professionalism of the local team helped make the experience so rewarding. It’s always a pleasure to know a journey has been both enjoyable and enriching. We hope to welcome you on another adventure soon.
Best Wishes,
Nick
Saga Holidays
Ayman &Ahmed brilliant guides
Ayman &Ahmed brilliant guides. Always helpful and knowledgeable
23 March 2026
Unprompted review
Reply from Saga Holidays
Hi Angela,
Thank you for taking the time to share your feedback. We are delighted to hear that you had such a great time and that Ayman and Ahmed looked after you so well. We will pass on your kind words.
We look forward to helping you plan your next adventure,
Best Wishes,
Nick
Saga Holidays
Sophie v Trevor
Sophie, who booked me onto this holiday was very helpful and friendly and gave me the service I would expect from Saga. Unfortunately I can't say the same for Trevor who went through the Insurance with me. Not only was he not very friendly but as soon as I said I was receiving a very low dose of medication for VERY MILD depression he was like a dog with a bone and kept asking me the same questions about it over and over again. I know he had to ask me if I'd ever been admitted to hospital for it (No) or been to a psychiatrist (no) but there was absolutely no empathy there at all. He didn't once say something like "Sorry for all these questions" but, as I say, kept going on and on and even though I said it was very MILD depression he didn't seem to hear that. If I wasn't such a resilient person I would have been left feeling very stigmatised but as I know lots of people suffer from some level of depression, I don't. He either needs further training or to be "let go" so he can't inflict his unsympathetic attitude on others. If I was marking each separately, it would be 5 stars for Sophie and none for Trevor. Very disappointing and not what I would expect from Saga.
2 April 2026
Unprompted review
Reply from Saga Holidays
Hi Ann,
Thank you for taking the time to share your experience. We’re pleased to hear that Sophie provided the warm, supportive service we always aim to deliver, and we’ll be sure to pass on your kind words to her.
We’re very sorry to hear that your conversation regarding insurance fell short of expectations. We recognise that discussions around health matters can be sensitive, and it’s important that they’re handled with care, understanding and reassurance. Your feedback makes it clear that this wasn’t your experience, and for that we are very sorry.
Please be assured that we take comments like this seriously. Your concerns will be shared with our management team so they can be reviewed and addressed appropriately,
Thank you again for bringing this to our attention and we hope you have a great holiday.
Best Wishes,
Deb
Saga Holidays
Booking process straightforward and…
Booking process straightforward and stress free ( via telephone). Polite, professional communication.
Information and receipts received via email quickly.
2 September 2025
Unprompted review
Reply from Saga Holidays
Hi,
Thank you for your kind feedback. We’re pleased to hear that the booking process felt simple and worry‑free, and that our team made a positive impression. It’s great to know the follow‑up information was delivered promptly and efficiently. We really appreciate you taking the time to share your experience and hope you have a wonderful holiday.
Best Wishes,
Deb
Saga Holidays
Very disappointed and disgusted with…
Very disappointed and disgusted with services.
6 April 2026
Unprompted review
Reply from Saga Holidays
Hi,
We’re very sorry to read of your disappointment and appreciate you bringing this to our attention. This is certainly not the level of service we aim to deliver, and we’d very much like the opportunity to look into your concerns properly.
To allow us to review the matter in detail and respond appropriately, please could you email your preferred contact details and booking reference to our Customer Services team directly at customerservices@sagatravelgroup.com. The team will be happy to assist you further.
Thank you for taking the time to share your feedback.
Best Wishes,
Deb
Saga Holidays
The Magic of the Nile
The pre-visit information was good although perhaps a little too much, a bit repetitive and some unnecessary information on Malta. The chauffeur was excellent and the time change was well received. The flight was good and we were well received at Luxor airport. The Sonesta hotel staff were very friendly and helpful and the cabins in MS Livingstone were excellent except for the bathroom floorboards which were very creaky and annoying.
23 March 2026
Unprompted review
Reply from Saga Holidays
Hi Robin,
Thank you for taking the time to share your experience with us. We’re pleased to hear that you found the pre‑departure arrangements reassuring and that the journey itself ran smoothly, from the chauffeur service through to your onward travel and welcome on arrival.
It’s lovely to know the hospitality you received made a positive impression, and that your accommodation met expectations in terms of comfort. We do appreciate you highlighting areas where the experience could be refined, particularly around the volume of pre‑travel information and the cabin details. Feedback such as this is extremely valuable and helps us review how we present information and where improvements can be made.
Thank you once again for your comments. We hope you returned home with many memorable moments from your time on the Nile and would be delighted to welcome you again on a future journey.
Best Wishes,
Deb
Saga Holidays
Not the best of a Saga experience
Website not working so not able to book extra leg room. EasyJet not a great airline to choose they ran out of food and drink on the way home.
First hotel was good but restricted to two glasses of wine at meal times only. The rest had to be paid for.
Rather regimented for a holiday without flexibility.
Boat on the Nile was not 5* or anywhere near. The party before us and our party had several of us who experienced diarrhoea stopping some of the visits for us as toilet facilities were few and basic.
Bar on deck was always late to open but closed bang on time.
Sunbeds very tatty and meant you experienced pain from the metal bars. Didn’t know we would be sharing the boat with another group. In the way back unable to use the pool due to several children coming on board and playing in the already small pool, no go area. Not a child dissliker but not when I am expecting adults only in a very small area.
Food was tasty and room with upgrade at booking was lovely and looked after well. Cleaners bucket water was always dirty so not surprised there were upset tummies.
Tipping is a must or they just don’t help.
Women are rarely seen and as visitors faced an atmosphere of distain. The Saga guide and Egyptian expert were really good. Boat staff mostly too but some did find hospitality.
I’m told by everyone in our group this was not a good example of a Saga holiday so will try Saga again and keep my fingers crossed, for this reason only.
23 March 2026
Unprompted review
Reply from Saga Holidays
Hi Helena,
Thank you for taking the time to share such detailed feedback about your holiday. We’re very sorry to hear that parts of your experience did not meet your expectations, and we genuinely appreciate you outlining both the positives and the areas that caused disappointment.
We recognise how frustrating it can be when aspects such as airline arrangements, onboard facilities and overall flexibility do not meet with what was anticipated. Your comments are important, and we understand how these impacted your enjoyment. We are also sorry to learn that illness affected members of your group, as this can understandably overshadow any holiday experience.
That said, we’re pleased to hear that there were elements you valued, including the upgraded accommodation, the quality of much of the food, and the professionalism and knowledge of the tour leadership and local experts. We’re grateful you took the time to highlight these positives alongside your concerns.
Feedback like yours is taken very seriously and is shared internally to support ongoing reviews, communication and overall guest experience. We’re encouraged to hear that you’re open to travelling with Saga again, and we sincerely hope a future holiday will fully reflect the high standards you rightly expect.
Best Wishes,
Deb
Saga Holidays
Magic of the Nile
From arrival to departure we were very well looked after, our hosts Ayman and Ahmed did an excellent job keeping us organised keeping us informed and keeping us entertained. The schedule was very full but with well timed breaks at the appropriate time to keep us rested and focussed. The magic of the Nile was truly magical, we had a great time.
23 March 2026
Unprompted review
Reply from Saga Holidays
Hi John,
Thank you for sharing your comments with us. We’re delighted to hear that you felt so well supported throughout your journey and that the care and organisation provided made the experience so enjoyable.
It’s wonderful to know that the pacing of the itinerary struck the right balance. Creating a full yet comfortable programme is something we’re very committed to, so your feedback is greatly appreciated.
We’re especially pleased that the experience lived up to its name and left you with such happy memories. Thank you once again for travelling with us, we hope to welcome you on another unforgettable journey in the future.
Best Wishes,
Deb
Saga Holidays
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