The Holiday I was asking about was filled very quickly. The lady who answered very quickly found another holiday in the same hotel in another month at the same cost. The lady was very polite and u... See more
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Review summary
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Reviews shaping this summary
Rhine cruise on the Spirit of Moselle boat. Great to be chauffeured door to door from home. Lovely boat and good quality food for every meal that didn’t disappoint. Staff and boat crew very fr... See more
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Once I actually got to speak to a staff member they were very helpful. However reaching that member was very frustrating. It is not made clear which of the many phone numbers should be used for wha... See more
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Our Tour Leader Bobby & the Staff on board Mj Amorena. Nothing was too much trouble, we were kept well informed about life aboard ship, the fabulous excursions, the excellent food, the wonderful camar... See more
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Company details
Written by the company
EXPERIENCE IS EVERYTHING With over 70 years' experience we know a thing or two about what makes a wonderful holiday. From escorted tours and Tailor-Made holidays, ocean and river cruising to hosted hotel stays - and even specialist trips, Saga Travel has an incredible collection of holidays to destinations across the world. With the widest choice of holidays and travel experiences than ever before, you can now personalise your trip so you are in complete control. All this is backed up by the high standards and service you’d expect from Saga.
Contact info
3 Pancras Square, N1C 4AG, London, United Kingdom
- 0800 9885 886
- holiday.saga.co.uk
4.3
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 24 hours
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Graham couldn’t be more helpful
Graham was very friendly and explained everything well. Paying by phone was a little difficult but we got there in the end. Good experience in feeling good about spending money!
1 May 2026
Unprompted review
Reply from Saga Holidays
Hi Jane,
Thank you for taking the time to share your review. We are delighted to hear that Graham was able to help you confirm your booking and we hope you have a wonderful holiday.
Best Wishes,
Deb
Saga Holidays
Personal interaction
Interaction with Graham was perfect.Concise and clear info
30 April 2026
Unprompted review
Reply from Saga Holidays
Hi Freda,
Thank you for taking the time to share your review. We're delighted to hear that Graham was so helpful and we hope you have a wonderful holiday.
Best Wishes,
Deb
Saga Holidays
Uncaring attitude
We booked our holiday in Spain because it was the only option that provided a daytime flight from an airport that we could reach comfortably. The day before the Easter holiday we were told by email that British Airways had cancelled our flight and the replacement flight meant we would have to leave home at 4 o'clock in the morning. We were not able to do this as my husband is 78, still recovering from a stroke with fatigue, and needs regular sleep to allow him to function properly. When we tried to explain this problem to Saga representatives we were treated with a take it or leave it attitude and we would not be refunded the costs. We have been on several Saga cruises and thought that as a company they understood the needs of older people. We are extremely disappointed and will not be using the company again.
2 April 2026
Unprompted review
Reply from Saga Holidays
Hi,
Thank you for taking the time to share your experience. We’re very sorry to read how upsetting this situation was for you, particularly given your husband’s health concerns. We appreciate you explaining the circumstances and understand why the change to an early-morning departure was not suitable for you.
We’re disappointed to hear that you felt our handling of this fell short of the understanding and care you rightly expected, especially as a long-standing Saga customer. This is certainly not the experience we aim to provide.
We would really like the opportunity to look into this further and see how we can help. Please could you contact our Guest Experience team directly on customerservices@sagatravelgroup.com, with your booking reference and preferred contact details, so we can review what happened and respond properly to your concerns.
Thank you again for bringing this to our attention. We do hope that we can restore your faith in us.
Best Wishes,
Nick
Saga Holidays
Just shy of 5 stars
We went on the Saga Cairo, Alexandria and The Nile experience, April 16-27 2026. We’d done some research in advance so were aware of the frequent early starts - 6am wake-up calls and, on one occasion, 3.15am for the visit to Abu Simbel. Many fellow travellers found this a bit of a shock, but it enabled our party to get to major sites ahead of the crowds and before the temperature got uncomfortably high. The hotel in Cairo was excellent as was our river Cruiser the MS Nile Plaza. The boat was a little dated but perfectly acceptable. The food was great and extremely plentiful. All the crew were happy and welcoming. Our Saga rep - Ayman - and our Egyptologist - Mr Ahmed - went out of their way to ensure we got the most out of our visit to the historic sites of ancient Egypt with Ayman, in particular, dealing efficiently with minor hiccups such as missing suitcases! My only real criticism of the holiday would be that the trip to Alexandria - three hours each way on a coach - seemed a little unnecessary. The museum and the amphitheatre were interesting, but the hour-long visit to the new city library was pretty dull and pointless. As regular Saga customers we were also a little taken aback to discover there were several young children on board our river cruiser for most of our trip on the Nile - not what we would expect on a Saga- organised holiday. They weren’t particularly badly behaved although they did make quite a lot of noise and treated the cabin corridors as a racetrack! For that reason - and that reason alone - we are unable to award 5 stars to Saga on this occasion. As a couple in their 60s we thoroughly enjoyed our Egypt adventure. However, some of our older fellow travellers found the early starts, the extensive walking - often on uneven ground - and the heat something of a trial.
16 April 2026
Unprompted review
Reply from Saga Holidays
Hi Philip,
Thank you for taking the time to share such a thoughtful review of your Egypt experience. We’re delighted to hear how much you enjoyed the highlights of the journey, particularly the quality of the accommodation, the cruise, and the support from Ayman and Mr Ahmed in making your time at the ancient sites so memorable. It’s also reassuring to know that the early departures helped you make the most of these incredible locations before the crowds and rising temperatures.
We appreciate your candid feedback about the Alexandria excursion and the balance of activities. Comments like yours are invaluable when we review itineraries and consider how each element contributes to the overall experience. Your observations regarding the presence of children onboard have also been noted, and we understand how this may not align with expectations for a Saga holiday.
We’re very pleased that, overall, your Egyptian adventure was an enjoyable and rewarding one, and we look forward to you joining us again soon.
Best Wishes,
Deb
Saga Holidays
A true “Essence of Japan” experience
We have just returned from 13 days on the Essence of Japan tour, and it was just that. We really felt like we did get the essence of this beautiful country. This was mostly due to our excellent guide Tam Tam and the tour manager Guilia, both were so knowledgeable and helpful. The tour is quite fast paced, a lot was packed into those 13 days, temples, Shrines, castles, bullet trains and two amazing days when we saw Fujisan in all her glory!
We called and booked this tour by phone and were offered a night in a Ryokan - another amazing experience. We were the only ones in our party that did this as everyone else booked online and this option didn’t come up, I know some people were disappointed to miss out. So, top tip, phone to book and ask about optional extras!
All hotels were of a good standard, with a couple being excellent. The chauffeur to and from Heathrow worked well, such a bonus not to feel that airport parking stress.
We would say this tour really did exceed expectations. If you are thinking about booking this trip, don’t hesitate, it was worth every penny.
6 April 2026
Unprompted review
Reply from Saga Holidays
Hi Gilly,
Thank you so much for taking the time to share such a wonderful review. We’re delighted to hear how meaningful your journey through Japan was and that it left such a strong impression. It’s wonderful to know that Tam Tam and Giulia played such a key role in bringing each destination to life and supporting you throughout what is, by nature, a very immersive itinerary.
We’re also pleased you were able to enjoy the ryokan stay and appreciate you highlighting this opportunity for future travellers. Experiences like this really do add an extra layer of authenticity to the trip.
Knowing that this tour surpassed your expectations means a lot to us. Thank you again for your recommendation and we look forward to welcoming you back on another adventure in the future.
Best Wishes,
Nick
Saga Holidays
Telephone booking made easy…
Telephone booking made easy with Samantha who was most helpful and, efficient making it an enjoyable experience.
27 April 2026
Unprompted review
Reply from Saga Holidays
Hi Maureen,
Thank you for taking the time to share your review. We are so pleased to hear that Samantha was so helpful and that you have confirmed your booking. We will pass on your kind words and hope you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
South Africa tour
Melissa was professional and helpful in explaining things . The whole booking process was seamless. I would have no hesitation in recommending SAGA to anyone .
Jim Pittard
25 April 2026
Unprompted review
Reply from Saga Holidays
Hi Jim,
Thank you for taking the time to share your feedback. We’re delighted to hear that Melissa made everything clear and straightforward, and that arranging your South Africa tour was such a smooth experience. Your confidence in recommending Saga really means a great deal to us, and we hope you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
Very helpful and good customer service
Just returned from a really wonderful holiday. The Essence of Japan escorted tour, 6th April to 19th April 2026. My first Saga holiday, really enjoyed chauffeur pick up and return home journeys. The drivers were both very good. Our tour Manager, Giulia from Rome and local guide Tam Tam were excellent, friendly welcoming, caring and so experienced. Everything went smoothly. Comfortable hotels and so many different modes of transport. A really great group of people too. I was a solo traveller but didn't feel like it.The holiday flew by.
A BIG thank you
6 April 2026
Unprompted review
Reply from Saga Holidays
Hi Carol,
Thank you so much for this lovely message. We’re thrilled that your first Saga holiday proved to be such a memorable experience. It’s especially rewarding to hear how supported and welcomed you felt as a solo traveller, and we’ll make sure to pass on your kind words to Giulia and Tam Tam. We’re delighted you enjoyed both the journey and the company, and we hope this wonderful trip to Japan is the first of many adventures with us.
Best Wishes,
Nick
Saga Holidays
Very unprofessional and too many travel changes
I haven’t even left for my holiday and it is indeed a saga. Had to send travel documents in three times and flights update turned into now flying out of one airport and back into another airport. Extremely tight connections to get from Heathrow terminal 3 to terminal 5 and not convinced I am going to make them. Puts a worry on the holiday before it’s even started. Not impressed at all with SAGA.
22 April 2026
Unprompted review
Reply from Saga Holidays
Hi Jayne,
Thank you for taking the time to share your experience. We’re really sorry to hear how stressful this has been, especially before your holiday has even begun. We appreciate how frustrating this has been and we regret the worry this has caused. This is not the level of service we aim to provide.
We’d very much like the opportunity to review your booking in detail, check the connection timings, and see what can be done to offer reassurance or improvements where possible. If you could please send your booking reference and preferred contact details over to customerservices@sagatravelgroup.com, our team will look into this as a priority.
Thank you for raising your concerns, and we hope we can restore your confidence before you travel.
Best Wishes,
Deb
Saga Holidays
The lady was very helpful and we could change our holiday destination.
The lady was very helpful. We were amending our booking so it took a bit to sort out with the deposit for the cancelled holiday being transferred to this. With only a £40 cancellation charge we felt this was very good and felt very pleased that it was possible to change bookings just because we had changed our minds. It takes the fear out of booking early. Thank you Saga.
20 April 2026
Unprompted review
Reply from Saga Holidays
Hi Carole,
Thank you for taking the time to share this feedback. We’re so pleased our team were able to support you through the changes and make the process straightforward and reassuring. It’s great to hear that the flexibility and minimal fee gave you confidence to move ahead with a new booking, that peace of mind is exactly what we aim to offer. We really appreciate your kind words and we hope you have a wonderful holiday.
Best Wishes,
Deb
Saga Holidays
Absolutely flawless
Absolutely flawless
The most pleasant stress free experience booking with Saga.
Lisa listened carefully, talked through all options available explaining every step clearly and thoughtfully.
I cannot recommend this company and their service highly enough.
20 April 2026
Unprompted review
Reply from Saga Holidays
Hi,
Thank you so much for taking the time to share your review of your booking experience. We are delighted to hear that Lisa was able to help you with your queries and confirm your booking. We will pass on your kind words and we hope you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
The Great Indian Rail Journey
I have recently returned from The Great Rail Journey and I cannot praise Saga enough. From being picked up and driven to the airport to staying in good hotels, everything was brilliant from start to finish. Our guide Kamlendra Bharti was extremely knowledgeable and nothing was too much trouble. I would definitely recommend this trip to anyone wanting to experience India
31 March 2026
Unprompted review
Reply from Saga Holidays
Hi Sue,
Thank you for your fantastic feedback. We’re delighted to hear how much you enjoyed your Great Indian Rail Journey. It’s wonderful to know the accommodation and overall arrangements met such a high standard. We’re especially pleased that Kamlendra added to your experience with his knowledge and dedication, we’ll make sure to pass on your praise. Thank you for recommending the trip, we’re so glad India left such a lasting impression and we look forward to you joining us again soon.
Best Wishes,
Nick
Saga Holidays
Greece holiday
Recently contacted Saga to book a holiday to Greece for later in the year. I spoke to the Saga rep, Emma, who was very helpful and clearly explained everything regarding flight times and changes to the itinerary that was previously advertised. Looking forward to the trip.
15 April 2026
Unprompted review
Reply from Saga Holidays
Hi John,
Thank you for sharing your lovely feedback. We are so pleased to hear that Emma was able to help you confirm your booking and we hope you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
Booking
I wasn’t able to complete my booking, but a very helpful Advisor talked me through it, and has promised to contact me again.
He also corrected other information regarding another booking.
15 April 2026
Unprompted review
Reply from Saga Holidays
Hi,
Thank you for taking the time to share your feedback. We’re really pleased to hear that our team were able to help you with your bookings. We’re glad they could assist and follow up where needed, and we hope you have a wonderful time.
Best Wishes,
Nick
Saga Holidays
Help required for booking
I’ve phoned today as I couldn’t see any available flights on line and my call was taken by Chandan who was so helpful and efficient in helping me to book my holiday. I am very impressed with the service I received.
15 April 2026
Unprompted review
Reply from Saga Holidays
Hi Sandie,
Thank you for taking the time to share your feedback. We are delighted to hear that Chandan was able to help you confirm your booking. We will pass on your kind words and we hope you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
I called Saga Travel as I was unable to…
I called Saga Travel as I was unable to find an available flight when I tried to make a booking online. My call was taken by Melanie and she was able to find an available flight to make a booking in June for me. She was very kind and helpful. I am very grateful for her help.
13 April 2026
Unprompted review
Reply from Saga Holidays
Hi Doreen,
Thank you for taking the time to share your review. We’re so pleased we could help get everything arranged for you. It’s wonderful to hear that Melanie was able to step in, resolve the issue, and make the process easier for you. Your kind words will mean a lot to her, and we’re delighted you’re now all set for your trip in June. We hope you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
Thank you Saga Holidays for helping me…
Thank you Saga Holidays for helping me book a Christmas holiday in the UK (4 nights) over the Christmas period (for 2026). The lady I spoke to on the phone was very helpful explaining all the different details and made the experience fun and enjoyable.
I am aged 66 and spent last Christmas on my own but this year my Christmas is all taken care of, with all the trimmings !
Kind regards David
14 April 2026
Unprompted review
Reply from Saga Holidays
Hi David,
Thank you for taking the time to share your review. We are delighted to hear that our team could make arranging your festive break such an uplifting and enjoyable experience. It means a great deal to us knowing your Christmas plans are now something to look forward to. We hope you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
Had my first ever trip on spirit of Discovery
Had my first ever trip on spirit of discovery - did not like it very much colour scheme etc looked like a care home. Being single they charged me the same as two people sooooo not worth it. Excursions were not too good and for me all the stuff they do on board is the same at home in the village? If you like this kind of stuff and surroundings the same as at home then this is for you. I found it very regimented and if you fall out of line it is very difficult you kept being got at all the time verbally they do not take into account that all people are different.. The food was ok desserts extremely sweet, but ask for food if you are not well out of the hours they do not like it. One has to beg.
Found they did their best but they had very strict guide lines like being at school. Needless to say will never go on a Saga Cruise again although i am up there in age I am young at heart and found this cruise stifling and I paid far too much money could have taken someone with me for free at the rate they charged it is just not ethical.
PS. sorry Deb but wont be traveling with you again what something a bit more challenging and stimulating Thank you for your standard letter.
23 February 2026
Unprompted review
Reply from Saga Holidays
Hi Alice,
Thank you for taking the time to share your thoughts with us. We’re genuinely sorry to hear that your experience didn’t meet expectations, particularly as this was your first time travelling with us.
Our teams work within set frameworks to ensure consistency, safety and comfort for all guests, but we do regret that this felt restrictive rather than reassuring on this occasion.
Your comments have been noted and will be shared with the relevant teams for review. We also understand how important it is for guests who travel solo to feel they are receiving fair value, and we’re sorry that this was a point of frustration for you.
While we’re pleased to hear that our crew tried to support guests as best they could, it’s disappointing to know that the overall experience felt stifling rather than enjoyable. That’s certainly not the feeling we want anyone to take away from a holiday with us.
Thank you again for your honest feedback. We appreciate you sharing your perspective, as it helps us reflect and improve. We do hope that despite your experience on this occasion, you will still consider us for your future travel plans.
Best Wishes,
Deb
Saga Holidays
Appalling website.
Tried to enter passport details online. Large banner advised details to be entered exactly as in the passport, however, “British Citizen” is not available in the nationality drop down list. Chose “United Kingdom” which is a country and not a nationality but was unable to then edit. So, exact details required or not? To make matters worse, the website crashes completely when trying to enter my partners details. Resorted to phoning to get details entered, call handler was polite and put in the details but couldn’t care less about the problems with the website.
12 April 2026
Unprompted review
Reply from Saga Holidays
Hi Robert,
Thank you for taking the time to share your experience. We are very sorry for the frustration you experienced when submitting your details. That’s understandably confusing and not the level of clarity we aim to provide.
We’re also disappointed to hear about the technical issues when adding a second traveller, and that this ultimately forced you to contact us by phone. While it’s good to know our colleague was able to assist with completing the details, it’s concerning that your wider feedback about the website wasn’t acknowledged more fully.
Your comments will be passed on to the relevant teams so both the functionality and the way concerns are handled can be reviewed. Thank you again for highlighting this, feedback like yours helps us identify where improvements are needed.
We hope that despite these booking issues, you have a great holiday.
Best Wishes,
Deb
Saga Holidays
I would like to praise the experience I…
I would like to praise the experience I had in contacting a member of staff to discuss some queries with a holiday I was interested in. My call was promptly answered once I had got through the pre-recorded information which I must say seemed to take quite a lot of time. The member of staff was very friendly, professional and patient with helping me with my queries. I am hoping the holiday will prove to be just as good.
13 April 2026
Unprompted review
Reply from Saga Holidays
Hi Margaret,
Thank you for taking the time to share your feedback. We’re delighted to hear that our team were so helpful when you got in touch. We also appreciate your comments regarding our call messaging, as this is helpful for ongoing improvements. We hope you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
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