Dropped into the store to enquire about a Cyrus 40 PSU and the compatibility with our XR units after so much conflicting information online. Anna and Jesse were more than helpful. They quickly got us... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a reasonably high-end Cyrus/Quad/KEF system showing its age. The team at Holburn HiFi advised the best annd most cost effective upgrade path. I purchased a pair of Fyne-Audio 502 SP speakers, a... See more
Company replied
One of the few audio companies still left that take time and care to help match your requirements and budget to their carefully selected products rather than simply trying to sell you their high... See more
Company replied
The guys at Holburn Hi Fi were fantastic from start to finish. Explained everything clearly and in simple terms which I really appreciated as I was lost amongst all the info I had seen online. I want... See more
Company replied
Company details
Written by the company
Online retailer of Audio and Visual equipment. Set apart from the rest by our in house experts that help our customers around the UK create their perfect home systems. Stores in Glasgow & Aberdeen.
Contact info
441 Holburn Street, AB10 7GU, Aberdeen, United Kingdom
- 01224 585713
- info@holburnonline.co.uk
- holburnonline.co.uk
4.8
Excellent
509 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Once again a very good shopping…
Once again a very good shopping experience at Glasgow audio. I popped into the shop to purchase the Ruark R410 which they had in stock. Another happy customer.
7 February 2026
Unprompted review
Reply from Holburn Online
Hi Brian,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Glasgow Audio
Needing my old hi-fi repaired I looked…
Needing my old hi-fi repaired I looked at the reviews and thought this looks good. But after going on their website and leaving messages and emails they have failed to respond to any of them, which is frustrating. Finally received an answer, after I posted a review, saying they couldn't repair it as it was old and not one of their mainline brands and to try elsewhere.
9 February 2026
Unprompted review
Reply from Holburn Online
Hi Charlie
Thank you for your feedback.
We're very sorry your email/message went unanswered.
We offer in-house repair services and warranty claim facilitation for selected items only. Typically for current items that fall into our official mainline brands.
As such we would be unable to repair your Akira tapedeck. We recommend contacting a vintage Hi-Fi repair specialist for jobs like this. Jim at JSL electronics worth a look.
Best Regards,
Holburn Online
Reply from Holburn Online
Hi William,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Holburn Online
Wait time
Every day foy4 days received e mail cancelling my delivery after getting time off work This was not Holborn fault.it was H D L delivery service
31 January 2026
Reply from Holburn Online
Hi Kim
We're very sorry to hear you experienced such a delay from DHL and inconvenience to your work schedule. We understand how frustrating that must be.
We depend on courier services to deliver our items in a timely manner across the UK, however we have no direct control over DHL when it comes to local delivery/depot problems.
We shipped your order same-day as the order was placed with us on a 24 hour service, it's very dissapointing to hear that DHL have let you down.
Thank you for your feedback.
Best Regards,
Holburn Online
I'm very happy on receiving my Atlas 5…
I'm very happy on receiving my Atlas 5 Din cables from Holburn. They have enhanced my hi-fi system too a different level. I'm hearing instruments never heard before in my varied CD collection. Special thanks goes to Jesse for that special touch.
4 February 2026
Reply from Holburn Online
Hi Robert,
Thank you very much for taking the time to leave us a review. We are pleased that you had a good experience. If you feel there was something we could have improved on, please do let us know.
Kind Regards,
Holburn Online
Great experience!
I had a great experience with Jesse at Glasgow Audio.
I went in looking for advice on upgrading the cartridge on my Rega Planar 1 Plus and ended up having a really relaxed, honest and helpful conversation.
Jesse took the time to understand my system and how I actually listen to music, rather than pushing the most expensive option.
He recommended a Nagaoka cartridge, handled the installation and setup free of charge, and explained everything clearly and without any pressure.
The result has been fantastic — a warm, engaging sound that fits my system perfectly and has genuinely made me enjoy my records even more.
It’s refreshing to deal with someone who clearly knows their stuff and puts musical enjoyment first.
Highly recommended if you’re looking for proper advice and a friendly, knowledgeable service.
24 January 2026
Reply from Holburn Online
Hi Andrea,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Glasgow Audio
Very quick and helpful customer service.
14 January 2026
Reply from Holburn Online
Hi Andrew,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Holburn Online
Got the right object on time
21 January 2026
Reply from Holburn Online
Hi Rupert,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Holburn Online
Great customer service
Fantastic service start to finish.
Even provided me with a loan of an item until the correct one came into stock.
Highly recommended.
17 January 2026
Unprompted review
Reply from Holburn Online
Hi Kenny,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Glasgow Audio
Fine online purchase experience
Good online shop and keen price for Audioquest optical cable. Delivery tracking facility was excellent and courier phoned before arrival at my home. Delivery time not as prompt as Amazon which sets the benchmark in this regard but, on this occasion, Amazon was more expensive for this item.
7 January 2026
Reply from Holburn Online
Hi Steve,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Holburn Online
Reply from Holburn Online
Hi Ali,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Holburn Online
Reply from Holburn Online
Hi Mark,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Holburn Online
Replacement cartridge
I was given excellent advice about which cartridge to buy as a replacement for my 40+ year old item. The delivery was super fast so that was good too.
I would have given five stars had I been asked for a signature on delivery and there was a delivery note . Happily things turned out well.
5 January 2026
Reply from Holburn Online
Hi Neil,
Thank you very much for taking the time to leave us a review. We are pleased that you had a good experience.
Kind Regards,
Holburn Online
Very fast delivery
Very fast delivery, very friendly service and good price.
15 January 2026
Unprompted review
Reply from Holburn Online
Hi Ian,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Holburn Online
Excellent staff
Excellent staff, knowledgable, very pleasant and go out of their way to make sure that the customer is happy. I have total faith in all of the staff at Glasgow Audio that's why I have been a customer for about 10 years and would never think of going to any other audio shop.
8 January 2026
Reply from Holburn Online
Hi Malcolm,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Glasgow Audio
Item delivered promptly and well…
Item delivered promptly and well packed. Very clear communication. Ex demo pre amp in perfect condition with original packaging and accessories.
Many thanks.
31 December 2025
Reply from Holburn Online
Hi Neil,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Holburn Online
The item hasn't arrived and I haven't…
The item hasn't arrived and I haven't had any communications. I emailed yesterday politely requesting an update on the order after a week of silence and didn't even get a reply.
5 January 2026
Reply from Holburn Online
Hi Owen
Our apologies for the lack of communication, your email got caught in our Junk filter on Sunday Afternoon when the shop is closed and unstaffed, we don't re-open until Tuesdays. When we've tried to call you there is no option for leaving a voicemail.
We strive to get every order delivered within 2-3 Business Days, usually within one day most times, stock permitting. Your current order is due with you tomorrow, the first order was delivered to you within 1 day of you placing your order.
We appreciate your feedback.
Kind Regards,
Hoburn Online
Helpful staff and easy process
An easy transaction to complete online and friendly, helpful staff to talk to for clarifications. Overall a really easy, efficient and helpful process.
30 December 2025
Reply from Holburn Online
Hi Jonathan,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Holburn Online
Hegel 190v. Holborn Online - great service
I purchased a Hegel 190v from Holburn online on the Sunday before Christmas. It was an ‘open box’ offer that was too good to miss. To my amazement, I received the shipping notice on the same day. It was picked up on the Monday and delivered on the Tuesday. Many thanks for your brilliant service. Although it was ‘open box’, it had all the original packing and in perfect condition. I might add that it has totally transformed my Dynaudio Special 40 speakers. My music has been taken to another level. Money well spent! I would have no hesitation in recommending Holburn online. Many thanks.
21 December 2025
Reply from Holburn Online
Hi John,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Holburn Online
Great customer service and a vey good…
Great customer service and a vey good selection of high quality audio equipment.
Fast and secure delivery
19 December 2025
Reply from Holburn Online
Hi Barry,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Holburn Online
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.