Hisense UK Reviews 

One star is generous. Extremely generous.

My Hisense oven has developed a fault while still under warranty. I expected the difficult part to be getting it repaired. I was wrong. The difficult part has been trying to speak to Hisense at all.

I've now spent well over an hour across three separate phone calls, listening to hold music and waiting for someone—anyone—to answer. Not once have I managed to speak to customer services.

Today's call was the final insult. I waited on hold for around 20 minutes, only to be told by an automated message at 6:05 pm that the customer service department had closed at 6:00 pm and that I should call back during working hours.

Think about that for a moment. Rather than stop accepting calls before closing time, answer the queue, or even warn callers that they won't be seen, Hisense is perfectly happy to leave customers sitting on hold until after the office has shut, only to tell them to try again another day. It's a spectacularly disrespectful way to treat people.

At the time of writing, my oven is still broken, my warranty claim has gone nowhere, and the only thing Hisense has successfully delivered is wasted time and mounting frustration.

A warranty is meaningless if customers can't actually access the people responsible for honouring it. Based on my experience, the after-sales service is appalling. If you're considering buying Hisense, don't just compare the products—ask yourself what happens when something goes wrong. I'm finding out the hard way.

Got a hisense washer dryer less than a year ago. It is still under warranty, it gives ther error message f03 regular because the lint from drying builds up in the filter which i clear and it works. This time i have checked and their is no blockage yet customer service are so reluctant to send someone out. My latest email completley ignores that i advised them the filter is clear.

What is the problem with looking at a machine that is under warrantly . If i could fix it i would, why would i want to be unable to do my washing for weeks

2 emails they have now ignored.

Purchased tv & sound bar, subwoofer kept loosing connection and tv sound distortion in hi concerto mode. USB sent for sound bar, fixed subwoofer issue but not sound distortion, so you sent usb to upgrade tv, this did not resolve issue, so you sent another usb and surprise this did not work . So you sent another engineer to replace the motherboard and yes you guessed it, still faulty. This has taken from date of purchase almost 8 months. For brand new product this service is appalling, as for customer service there is none. Marks Electrics have not been any better.

We had a problem with our Freezer and after several emails Hisense would not help us.
Would not use this company again

I got the help I needed and my problem was sorted out and they replaced the remote control which was the problem. Thanks for the good service

Bought an American style freezer from hisense just over 3 years ago and paid over 2k for it to now pack up and nobody wants to touch it to fix it so having to replace tried to get through to customer service is a pure joke

Had a problem contacted Hisense, problem sorted. Great news.

Last year I purchased both a cooker and fridge freezer I'd say if you got any sense you'd stay well away, the fridge freezer sounded like a Chinook and that actually broke down so had to be replaced last week, the cooker has now just died and come back to life 20 minutes later this brand is crazy i don't expect items to only last a year for what they cost stay well away

Very good tv no problems

Super picture at an affordable price. This is our third Hisense TV and very happy with all of them.

Amazing fridge and got a free tv, unbelievable value for money. I love the way you can change every part of the fridge by temp and humidity

The problem isn’t fixed!
Repairer came round to look at the machine which has been leaving marks on our clothes. He had what I would call, a cursory look, and adjusted the angle of our drainage pipe, then said it was fixed. However the problem has continued.

Good Tv's but getting terrible, Lack of centre point stands, we all don't have big house, or want tv's stuck on walls. Why remove Freeview Play.

I bought a Hisense chest freezer. The brief User Manual consists of 4 pages of warnings & 4 insufficient pages about the controls, but you can download the Full Manual by scanning a QR code. I could not do that as I don't have a mobile phone. Customer service is appalling. I called them to find out if the Full Manual is online & was told, very abruptly, that it was not & I would have to find someone with the right phone. I did search online but she was right. No User Manual. I made an online contact with Hisense who promised that an agent would get in touch within 2-4 days. Needless to say, no-one has. Surely it cannot be too difficult to ensure customers get the full manual. I am left not knowing whether a light should show so that I know whether the freezer is working or not. At present, there is no light except a very poor interior light that hardly shows at the bottom of the freezer.

A few months ago, I bought this Hisense fridge RF632N4WFE. From the very beginning, I haven't had any issues with it. It works just as well as it did on the first day. I'm very happy with my purchase and hope it continues to work this well for many years to come

Had washing machine 5 weeks and one morning kitchen full of smoke and burning rubber smell.
Machine now doesn’t spin and it’s a nightmare to get someone out to fix it.
Website you get a robot to help you,absolutely useless.

Great TV impressed for the quality of this budget TV

Hisense denied a warranty claim for television that was 18 months old citing misuse and a user related fault. The television was carefully attached to a new floor stand, it wasn't dropped or struck, and there wasn't any scratching. This problem has been documented on several user forums, but the company refuses to honor its two year warranty.

Everything . Awful experience. Spoke with the agent . Even though I had warranty when I purchased it. Every number in the fridge feezer which wad so small. Wanted a picture ridiculous. When I sent the picture he said he would call straight back
Never did . Finally phoned back spoke to another person dealt immediately with my name and warranty number only
All sorted in less that 5 minutes. Over 1 hour with the other stupid person

Great prices and delivery. Good communication