Hisense UK Reviews 

So simple to set up and excellent picture quality even on simple HD mode

got the tv in december had to phone up twice to reinstall all programes

This is an email that I sent Hisense which after 6 days still unanswered

Ref Job ID 13069411

Good afternoon. I'm writing this due to poor customer service and the fact that I wrote a complaint email 6 days ago and yet to get a response.
We bought a new Hisense Fridge freezer from Argos on 01/05/2026. This was delivered on the 08/05/2026. On the 08/06/2026 we noticed the freezer was not reaching the desired temperature although the front panel said the freezer was at -22. We also didn't recieve any notification alarms from connect life. As the appliance was just outside the 30 days we were told we had to contact you so on the 09/06/26 we did that and you sent an engineer on the 11/06/2026. This is when it started going wrong.
My wife dealt with the first engineer who said there was a misaligned magnet on the freezer door and also changed the PCB board at the back. We were told the freezer was fixed and to monitor it. That same day I returned home from work a few hours later to find there was no improvement in the freezer temperature so I contacted Pacifica and Hisense again.
A few days later the same engineer returned. By this time ice had started building up at the back of the freezer inside and the fridge felt warmer than it should. This time the engineer said the appliance required 3 further parts but had to order 2 of them so nothing else could be done this time.
The next engineer visit was arranged for 22/06/2026. A different engineer this time. He turned up with the parts but after looking at the freezer for some time he said the parts in question would not fix the freezer. In fact he said there was no pressure getting to the freezer and the appliance was deemed, in his words, unrepairable. He said he would take his report back to his company and they would forward it to Hisence to recommend a return and replacement.
The report was put in on the 23/06/2026 and rejected the same day opting for a 4th engineer visit with another part on order to be replaced. We had no communication from Hisense or Pacifica. I only found out after phoning Pacifica on the 25/06/26
I would like to know why another engineer visit was being recommended by yourselves when the previous engineer deemed the appliance unrepairable?
What part were looking to replace as engineer never recommended any other parts.
This has been over 3 weeks and during that time we have thrown away over £200 of frozen foods and also over £100 of fresh food.
There has still been no official communication to say we were going to be having a 4th engineer but I did notice on the portal an appointment was scheduled for 08/06 which would be over 4 weeks from initial contact. This is all been happening during a heatwave. We have kids and have had no freezer or fridge.
Under the consumer rights act of 2015 you have every right to try to repair the product but this freezer is less than 60 days old and you already sent 3 engineers. The last one said in his report that it was unrepairable yet you still wanted to delay a replacement by sending a 4th engineer. You had your chance to repair and failed on 2 separate occasions.
We had no confidence in this fridge freezer by this time. We've spoken to Argos again and they contacted you regarding an uplift code to get this fridge freezer returned and replaced. Again you refused so Argos is collecting the appliance on th 09/06/26. They are going to provide a full refund so we can reorder. Please tell me why I should reorder another Hisense product?
What is more concerning is your customer service advisors were not at all helpful. Their apologies couldn't replace the freezer. They couldn't give me any info I didn't already know. They couldn't request a call back. They couldn't esculate it to a manager over the phone. All they could do was give me an email address so I could vent my frustration and annoyance of the situation which I did but was unanswered. After doing some digging on Hisense customer service I found a lot of similar stories online. Maybe you should concentrate on this side of the business rather than trying to delay replacement's even when one of your engineers reported the appliance as unrepairable. Warranties are there for a reason and your company exists because of the consumer. This is not the way you should be treating customers.
I would like a reply as to why you feel this is acceptable.

Great TV at a great price ,

Very careless 😕
Very disappointed with customer service.

I Highly Don't recommend Hisense washing machines.

Bought a 55 inch TV, in November 24, so it was suppose to be under warranty..It developed a picture problem, on contacting their customer services they said looking at the pictures I sent it was not covered by their warranty as it looked like accidental damage to the internals on the screen..the TV has not moved off the stand so I do not know how it could be classed as accidental damage..there recommendation was to contact my home insurers..basically their warranty is useless, I would not recommend buying anything from them if you wish a warranty to be included also..their customer support is very unhelpful..even the after service review which is meant to improve their service to customers was really bad as it would not accept any responses either verbally or via keypad..buy a quality product from a quality supplier..

The fridges are appalling. The door don't close properly, you have to empty all the shelves from the door to refill the 2 lifers that fits into the water dispenser. Absolute joke of a company. I also have a TV, the remote has stopped working, it is under warranty, the only people you can get in touch with people who want to sell you parts. There is no way to get in touch with them so any warranty is utterly worthless. Massive con.

​I bought this integrated model specifically because the official Hisense marketing copy features a prominent section titled "Metal Glide Drawers" with text promising "durable metal drawer runners" designed to "store large frozen goods safely and effortlessly." The advertising picture even explicitly shows a freezer drawer full of tubs of ice cream resting on premium metal rails.
​This was a major selling point for me. Standard plastic-on-plastic freezer drawers are notorious for creating heavy friction, which causes the plastic fronts to jam, snap off, and break over time under the weight of frozen food. Because of this common issue, I specifically sought out a model advertised with durable metal runners to ensure smooth operation and long-term durability.
​Upon professional installation into my kitchen housing, I discovered that while the fridge has runners, the freezer compartment has no metal runners or glides whatsoever. It uses basic, cheap plastic-on-plastic friction rails.
​When I raised this serious misrepresentation with Hisense customer support, I was flatly brushed off with a standard response claiming the text and images are "only an illustration." A written material specification ("metal") paired with an image of ice cream in a freezer drawer is a statement of fact, not a mere illustration. To make matters worse, since sending further emails to complain about this bait-and-switch specification, I have received absolutely no reply from them.
​Because this is an integrated unit, the financial cost and physical disruption of hiring someone to rip my kitchen apart to uninstall it and reinstall a different brand means I am trapped with an inferior machine. If I was going to be left with basic, high-friction plastic rails in the freezer, I may as well have bought a much cheaper machine.
​Buyers beware: you are not getting the premium metal freezer glides promised in the description. Shocking product misrepresentation and completely silent customer service.

Product is ok till it breaks. Then try getting in touch with someone to get it fixed. You will finally get through to emma the digital assistant who after 100 questions and about 15 minutes, gives you an all inclusive price of £169 including parts and labour. She then goes on to say this doesn't include compressors which is probably the problem, so I am none the wiser. Ask to speak to a person and you get cut off. Pathetic customer service. Buy something else next time.

I bought a Tumble Drier. The 'window' exploded within the warranty period. This was fortunate - I received a refund and bought a new Beko tumble drier. (Amazon)

Moving on a few months - I have previously purchased and installed a Hisense dishwasher. (Appliance City) 2 1/2 years ago. It's broken - fault on water inlet. Warranty - 2 years. Appliance City say I will have to pay for a call out and repair. Appliance City says its out of warranty nothing they can do. This is an item that cost nearly £500 - not expensive but not something that you expect to break after 2 1/2 years.
I am REALLY not impressed with Hisense. Unless they can meet me at least half way on this one and come back with something positive - I will never be buying Hisense again and I suggest that anyone else thinks VERY carefully before buying Hisense.

I purchased a 65 inch 4K QLED Hisense TV online from Currys on 24/06/26 and collected it on 26/06/26. The main reason why I purchased it was because of the 5 year warranty. I registered the warranty with Hisense which unfortunately showed it coming up as a 2 year warranty. However, I called their customer service centre on 30/06/26 at 09:30am hours and spoke to the excellent Danny based in Sunderland. Danny told me not to worry as their TVs come with a 2 year warranty as standard but certain Hisense TVs purchased from Currys come with a 5 year warranty and it would take abit of time to update on their system. Danny then proceeded to manually update it for me on their system
to show my warranty expiring in 2031 and not 2028. Danny really went over and above and dealt with my query super swiftly and resolved it -thanks so much Danny! Best wishes , Charles

We needed a new fridge freezer quick and needed something different, the Hisense model fitted the bill with ingenious drawers and adaptive layout. Thanks gor a great product!

Great value TV with al the added perks. Quick delivery and a bargain for such a large screen

One star is generous. Extremely generous.

My Hisense oven has developed a fault while still under warranty. I expected the difficult part to be getting it repaired. I was wrong. The difficult part has been trying to speak to Hisense at all.

I've now spent well over an hour across three separate phone calls, listening to hold music and waiting for someone—anyone—to answer. Not once have I managed to speak to customer services.

Today's call was the final insult. I waited on hold for around 20 minutes, only to be told by an automated message at 6:05 pm that the customer service department had closed at 6:00 pm and that I should call back during working hours.

Think about that for a moment. Rather than stop accepting calls before closing time, answer the queue, or even warn callers that they won't be seen, Hisense is perfectly happy to leave customers sitting on hold until after the office has shut, only to tell them to try again another day. It's a spectacularly disrespectful way to treat people.

At the time of writing, my oven is still broken, my warranty claim has gone nowhere, and the only thing Hisense has successfully delivered is wasted time and mounting frustration.

A warranty is meaningless if customers can't actually access the people responsible for honouring it. Based on my experience, the after-sales service is appalling. If you're considering buying Hisense, don't just compare the products—ask yourself what happens when something goes wrong. I'm finding out the hard way.

Got a hisense washer dryer less than a year ago. It is still under warranty, it gives ther error message f03 regular because the lint from drying builds up in the filter which i clear and it works. This time i have checked and their is no blockage yet customer service are so reluctant to send someone out. My latest email completley ignores that i advised them the filter is clear.

What is the problem with looking at a machine that is under warrantly . If i could fix it i would, why would i want to be unable to do my washing for weeks

2 emails they have now ignored.

Purchased tv & sound bar, subwoofer kept loosing connection and tv sound distortion in hi concerto mode. USB sent for sound bar, fixed subwoofer issue but not sound distortion, so you sent usb to upgrade tv, this did not resolve issue, so you sent another usb and surprise this did not work . So you sent another engineer to replace the motherboard and yes you guessed it, still faulty. This has taken from date of purchase almost 8 months. For brand new product this service is appalling, as for customer service there is none. Marks Electrics have not been any better.

We had a problem with our Freezer and after several emails Hisense would not help us.
Would not use this company again

I got the help I needed and my problem was sorted out and they replaced the remote control which was the problem. Thanks for the good service

Bought an American style freezer from hisense just over 3 years ago and paid over 2k for it to now pack up and nobody wants to touch it to fix it so having to replace tried to get through to customer service is a pure joke

Had a problem contacted Hisense, problem sorted. Great news.