Hisense UK Reviews 

Last year I purchased both a cooker and fridge freezer I'd say if you got any sense you'd stay well away, the fridge freezer sounded like a Chinook and that actually broke down so had to be replaced last week, the cooker has now just died and come back to life 20 minutes later this brand is crazy i don't expect items to only last a year for what they cost stay well away

Very good tv no problems

Super picture at an affordable price. This is our third Hisense TV and very happy with all of them.

Amazing fridge and got a free tv, unbelievable value for money. I love the way you can change every part of the fridge by temp and humidity

The problem isn’t fixed!
Repairer came round to look at the machine which has been leaving marks on our clothes. He had what I would call, a cursory look, and adjusted the angle of our drainage pipe, then said it was fixed. However the problem has continued.

Good Tv's but getting terrible, Lack of centre point stands, we all don't have big house, or want tv's stuck on walls. Why remove Freeview Play.

I bought a Hisense chest freezer. The brief User Manual consists of 4 pages of warnings & 4 insufficient pages about the controls, but you can download the Full Manual by scanning a QR code. I could not do that as I don't have a mobile phone. Customer service is appalling. I called them to find out if the Full Manual is online & was told, very abruptly, that it was not & I would have to find someone with the right phone. I did search online but she was right. No User Manual. I made an online contact with Hisense who promised that an agent would get in touch within 2-4 days. Needless to say, no-one has. Surely it cannot be too difficult to ensure customers get the full manual. I am left not knowing whether a light should show so that I know whether the freezer is working or not. At present, there is no light except a very poor interior light that hardly shows at the bottom of the freezer.

A few months ago, I bought this Hisense fridge RF632N4WFE. From the very beginning, I haven't had any issues with it. It works just as well as it did on the first day. I'm very happy with my purchase and hope it continues to work this well for many years to come

Had washing machine 5 weeks and one morning kitchen full of smoke and burning rubber smell.
Machine now doesn’t spin and it’s a nightmare to get someone out to fix it.
Website you get a robot to help you,absolutely useless.

Great TV impressed for the quality of this budget TV

Hisense denied a warranty claim for television that was 18 months old citing misuse and a user related fault. The television was carefully attached to a new floor stand, it wasn't dropped or struck, and there wasn't any scratching. This problem has been documented on several user forums, but the company refuses to honor its two year warranty.

Everything . Awful experience. Spoke with the agent . Even though I had warranty when I purchased it. Every number in the fridge feezer which wad so small. Wanted a picture ridiculous. When I sent the picture he said he would call straight back
Never did . Finally phoned back spoke to another person dealt immediately with my name and warranty number only
All sorted in less that 5 minutes. Over 1 hour with the other stupid person

Great prices and delivery. Good communication

Bought a new Hisense washer as my old 1 packed in, great little washer until it decided to stop working. Rang Hisense customer services as it was still under warranty, the first guy I spoke to, I think he had trouble understanding my Yorkshire accent so we did a video chat so they could see what the issue was, engineer was booked to come out within 2 days! Engineer came, when they said they would, he had me back up and running same day, loose pulley had dropped the belt and was that loose it had dropped a little, so quick fix. Day after Hisense gave me call to make sure everything was back in working order, lovely chap sounded Scottish, was very helpful and informative. Im super happy with my experience so far, washer looks great and now works as it should.

Do not buy appliances from this company! AWFUL CUSTOMER SERVICE, not being able to raise repair request even though fridge I purchased is only in use for 3 weeks! Chat doesnt issue repair tickets with references and it is impossible to get through them by the phone. I WILL NEVER BUY ANYTHING OF THAT BRAND AGAIN. NOT TRUST WORTHY AND VERY UNRELIABLE CUSTOMER SERVICE.

Good products

So far so good, it’s too early to tell I’ve only had a week asked me again in years’ time when I’ve learned how to use it fully
Of course you can do so much more with it than my old TV worked with DVB only

I bought a Hisense APC09QC Air Conditioner - White - utterly useless. It makes a pulsing buzzing noise when attempting to cool that you can hear through a closed door and about 20 metres away and in 2 hours knocked 2 degrees off a very small bedroom to 26 degrees even though it was set to Super and 16. Hisense did not provide a view on cooling but said noise was operating in line with its specifications. Beware if you buy this as you may like me be very disappointed with the unit and Hisense service. AO then agreed to take back and return ( nothing to do with Hisense offering that, they said it had nothing to do with them now as the product was fine). If you want a noisy machine, that does not cool…this is for you.

Hisense TV....initially looked Ok. Then noticed that dark backgrounds would continually flash dark/light as 'something' was trying to get the best picture but failing. This happen with various settings & with all automatic stuff turned off. The flashing did not happen on another HD TV (I could reproduce problem as one instance was on a recording).
Then 18 months after getting the TV (April 2025*), the backlight failed in some way. The screen went dim. Then it crashed tried to reload (showed logo screen), then crashed again, tried to load again, etc, etc, etc. forever.....
The TV got 'recycled'.
* Trustpilot won't let me put a date of April 2025.

The TV and sound bar are “okay”, not great just “okay “, would i buy another Hisense TV? Probably not