Really simple and straightforward booking, delivery and collection process. We booked a Mega Bag to take the waste from our bathroom refurbishment. It easily swallowed up our old bath, shower door an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really good first time experience with this company. Bag purchased from local DIY store. Collection booked online. Driver arrived in 2-3 days and was a non-event even though we have more restricted ac... See more
Company replied
I have used several midi hippobags in the past. This time I needed the big one, for a bedroom refitting project. I chose to have a hipposkip instead of a conventional metal skip for two reasons: (1)... See more
Company replied
Never had an issue. The initial purchase and then collection of the bag is usually seamless. They don't give you an exact date, but they've generally arrived earlier than expected. The bag work... See more
Company replied
Company details
Information provided by various external sources
Trusted with rubbish removal for over 15 years. Services include HIPPOBAG, skip and Man & Van services.
Contact info
1000 Lakeside, PO6 3EN, PORTSMOUTH, United Kingdom
- 0333 9990999
- web.enquiries@hippowaste.co.uk
- hippowaste.co.uk
4.8
Excellent
23K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service, fits a niche in the market for smaller jobs that don't need a skip and always prompt collection, usually with 3 days (though they say up to 5). Friendly driver and an impressive reach of the trucks crane
21 July 2026
Reply from HIPPO
Thank you for your fantastic review!
We're delighted to hear our HIPPOBAG was the perfect solution for your smaller project. It's great to know your collection was completed promptly, your driver was friendly, and you were impressed by the reach of our collection vehicle's crane. We really appreciate your kind feedback.
Thank you for choosing HIPPO!
Team HIPPO
Fantastic service from start to finish
Fantastic service from start to finish. Bags arrived within a day or two of ordering them. Having them stand on the drive instead of a skip in the road made things easier. Picked up 2 or 3 days after request, by collection drivers who simply stopped outside, picked the bags up, then went on their way. So efficient and without bothering me at all. Used Hippo Bags before and I'll certainly use them again if I need to clear my rubbish.
21 July 2026
Reply from HIPPO
Thank you for your fantastic review!
We're delighted to hear you've had another great experience with HIPPO. It's wonderful to know your bags arrived quickly, the flexibility of using HIPPOBAGs instead of a skip made your project easier, and your collection was completed efficiently with minimal disruption. We really appreciate your continued support and look forward to helping you again in the future.
Thank you for choosing HIPPO!
Team HIPPO
Reply from HIPPO
Thank you for your fantastic review!
We're delighted to hear you've used HIPPO a number of times and have consistently had a good experience. Your continued support means a great deal to us, and we look forward to helping you again in the future.
Thank you for choosing HIPPO!
Team HIPPO
Collection was easy
Collection was easy. Booking was easy. One of the call centre lad seem a bit stressed but helped with my enquiry in the end.
21 July 2026
Reply from HIPPO
Thank you for your review!
We're delighted to hear you found both the booking process and collection easy. We also appreciate your feedback regarding your call to our customer service team. We're sorry to hear we didn't make the best first impression, but we're pleased your enquiry was resolved, and we'll share your comments with the team.
Thank you for choosing HIPPO!
Team HIPPO
Reply from HIPPO
Thank you for your fantastic review!
We're delighted to hear everything went like clockwork and that you were so impressed with our service. Providing a smooth, hassle-free experience is exactly what we strive for.
Thank you for choosing HIPPO!
Team HIPPO
So easy
So easy - bought a bag from Wickes. Filled it - booked a collection on line. It said up to 5 days but was gone in 48 hours
Thank you
21 July 2026
Reply from HIPPO
Thank you for your fantastic review!
We're delighted to hear you found the whole process so easy, from purchasing your HIPPOBAG at Wickes to booking your collection online. It's great to know your bag was collected within 48 hours, even sooner than expected.
Thank you for choosing HIPPO!
Team HIPPO
Quick response on collection request
Quick response on collection request. Smooth operation to remove waste bag.
21 July 2026
Reply from HIPPO
Thank you for your fantastic review!
We're delighted to hear your collection request was responded to quickly and that the removal of your HIPPOBAG was smooth and hassle-free.
Thank you for choosing HIPPO!
Team HIPPO
Really good service and fast I would…
Really good service and fast I would definitely recommend.
14 July 2026
Reply from HIPPO
Thank you for your fantastic review!
We're delighted to hear you were pleased with our fast service. We really appreciate your recommendation and are glad you had such a positive experience.
Thank you for choosing HIPPO!
Team HIPPO
Reply from HIPPO
Thank you for your review!
We're delighted to hear you found our service quick and easy. Providing a simple and efficient experience is exactly what we aim for.
Thank you for choosing HIPPO!
Team HIPPO
Redesigning my garden with a mountain…
Redesigning my garden with a mountain of garden waste to dispose of. The Hippo bag gave huge flexibility, it sat there for two weeks as slowly filled it up. Unlike a skip there was no time pressure. The best bit was when it was full of- I booked the collection on line and was waiting for the driver to turn up. Went outside and it had gone!!!!!! It was collected very quietly without fuss at 7.15am. Thoroughly recommend
21 July 2026
Reply from HIPPO
Thank you for your fantastic review!
We're delighted to hear our HIPPOBAG gave you the flexibility you needed while redesigning your garden, with no time pressure to fill it. It's great to know your collection was completed quickly and efficiently, and so smoothly that you barely noticed it had happened! We really appreciate your recommendation.
Thank you for choosing HIPPO!
Team HIPPO
Have used this service many times while…
Have used this service many times while having house and garden reservations and found the process to be a lot smoother and convenient using there bag system would highly recommend
21 July 2026
Reply from HIPPO
Thank you for your fantastic review!
We're delighted to hear you've chosen HIPPO many times for your house and garden renovations. It's great to know you find our bag system convenient and that it makes the whole process smoother. We really appreciate your recommendation and your continued support.
Team HIPPO
Hippo bag collection
I use hippo waste every time l refurbish a bathroom or need rubbish exposed of , and the service hippo provides is excellent, thank you.
21 July 2026
Reply from HIPPO
Thank you for your fantastic review!
We're delighted to hear you continue to choose HIPPO for your bathroom refurbishments and waste disposal needs. Your continued support means a great deal to us, and we're pleased to know you've consistently received excellent service.
Team HIPPO
Professional and Seamless Service
As before, the process is seamless from ordering online, to the arrival of the hippo bag. It has enabled us to be flexible with our project timescales within, whilst being prepared in advance, as we can confirm when ready for collection if any delays.
Collection was also seamless and our driver was very professional
21 July 2026
Reply from HIPPO
Thank you for your fantastic review!
We're delighted to hear you've had another seamless experience with HIPPO. It's great to know the flexibility of our HIPPOBAG helped with your project timescales, and that both the ordering process and collection went smoothly. We're also pleased to hear your driver was professional, and we'll be sure to pass on your kind feedback.
Thank you for choosing HIPPO!
Team HIPPO
Reply from HIPPO
Thank you for your review!
We're delighted to hear you found the whole process easy and clear. Providing a simple, hassle-free service is exactly what we aim for.
Thank you for choosing HIPPO!
Team HIPPO
HIPPO, a good company, full stop.
I found the Hippo company to be very efficient. When I first phoned up to arrange collection, the lady was friendly & helpful. It was only a few days after that - that the bag was collected. 10 out of 10 for all concerned.
20 July 2026
Reply from HIPPO
Thank you for your fantastic review!
We're delighted to hear you found our service efficient and that our customer service team was friendly and helpful when arranging your collection. It's great to know your HIPPOBAG was collected within just a few days, and we really appreciate your 10 out of 10 rating!
Thank you for choosing HIPPO!
Team HIPPO
All the information you need at the…
All the information you need at the touch of a button. Clearly stating what is accepted and what is not. So simple to order, with quick delivery and more than enough time allowed to add items for those like myself who tend to dither when deciding what to ditch. A smooth and fast collection made the whole process problem free. All in all a great service. 👍
13 July 2026
Reply from HIPPO
Thank you for your fantastic review!
We're delighted to hear your HIPPOBAG was delivered early and that your collection was completed so quickly. It's great to know everything went smoothly from delivery through to collection.
Thank you for choosing HIPPO!
Team HIPPO
Reply from HIPPO
Thank you for your fantastic review!
We're delighted to hear your HIPPOBAG was delivered early and that your collection was completed so quickly. It's great to know everything went smoothly from delivery through to collection.
Thank you for choosing HIPPO!
Team HIPPO
Excellent service
Excellent service. Ordered the bag on the Sunday arrived on the Tuesday.
Sent the message on a Thursday evening and they collected on the Monday morning. Will definitely use again. This must be about my 7th Hippo bag in total.
20 July 2026
Reply from HIPPO
Thank you for your fantastic review!
We're delighted to hear you've had another great experience with HIPPO. It's wonderful to know your bag arrived promptly, your collection was completed quickly, and that this is now your seventh HIPPOBAG! We really appreciate your continued support and look forward to helping you again in the future.
Thank you for choosing HIPPO!
Team HIPPO
It’s a good service i like the…
It’s a good service i like the recylcing part of it and why i use Hippwowaste. This is the second time of using them, but the pickup was way too long 8 days. Not great if you need the space to continue with work.
13 July 2026
Reply from HIPPO
Thank you for your review!
We're pleased to hear you've chosen HIPPO again and that you value our commitment to recycling.
We're sorry your collection took longer than expected. Our collection timeframe is an aim of five working days, but we appreciate that waiting eight days can be frustrating, especially when you're trying to continue with your work.
Thank you for choosing HIPPO.
Team HIPPO
Hippo garden waste bag
We had garden soil to get rid of and thought a skip would be too big so decided on Hippo.
You buy a bag, fill up and email them to pick up within 5 days. We needed more than one bag so went to Wickes and purchased another two.
It was very easy, quick and efficient service.
I would recommend them.
17 July 2026
Reply from HIPPO
Thank you for your fantastic review!
We're delighted to hear our HIPPOBAGs were the perfect solution for your garden waste. It's great to know you found the whole process easy, quick and efficient, and we really appreciate your recommendation.
Thank you for choosing HIPPO!
Team HIPPO
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.