My experience all the way through was, "apprehensive", I was not sure if it was a scam, or not. Scammers have taken the joy out of buying a product, that I have been looking for, a very long time, my... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My measured foot size is an 8.5. I always get a 9 regardless. I purchased a 9/9.5. I wore these shoes at Walt Disney World and noticed my toes hurt each night. After my trip I had severe bruisin... See more
Company replied
I'll simply focus on the shoes: I have six pair of HOKAS currently and have worn nothing but that brand for the past 18 years as it cleared up my plantar fasciitis. I took the gamble on your adve... See more
Company replied
Company details
About Hike Footwear
Written by the company
About Hike Footwear
At Hike, we prioritize a healthier foot environment. Our footwear stimulates the natural alignment of your feet, preventing and reducing foot pain and deformities. When you choose Hike, you're making a lifelong commitment to the well-being of your feet!
Our Goal
Our mission is simple–it is to alleviate foot pain and improve foot health for our customers through carefully designed and supportive footwear for every season, prioritising the natural alignment of the feet, quality, comfort, and sustainability in every step.
Contact info
United States
- info@hike-footwear.com
- hike-footwear.com
3.5
Average
51K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A pair of slippers are better for your…
A pair of slippers are better for your feet Total rubbish. Wouldn’t recommend
9 September 2026
Unprompted review
Reply from Hike Footwear
We’re truly sorry that our product didn’t meet your expectations. We understand how disappointing that can be, and we genuinely appreciate you taking the time to share your experience with us.
Your feedback means a lot to our team and helps us understand where we can do better. Thank you for giving us the opportunity to learn from your experience and continue improving for our customers.
Hike Footwear
Customer Service
These shoes have made a huge difference…
These shoes have made a huge difference in my foot pain. Immediately. I broke my ankle 2 years ago, worked hard to get back to working out, then foot and ankle pain has increased in the last 6 months. I’ve had lots of tests and tried lots of shoes. While the pain is not gone, now I can stand up for my hour exercise classes and am walking farther without wanting to gnaw my foot off. WAY exceeded my expectations a so far.
27 September 2026
Unprompted review
Reply from Hike Footwear
It's great to hear that you’re feeling more comfortable in your shoes, especially after everything you’ve been through with your ankle injury. Knowing that you’re able to enjoy your exercise classes again and walk farther with more comfort is truly wonderful to hear.
Thank you for taking the time to share your experience with us. Stories like yours mean a lot to our team, and we’re so happy that your Hike shoes are working well for you. We truly appreciate your trust and support!
Hike Footwear
Customer Service
Worth the try
I love the way I feel the connection to the ground as I walk. Very comfortable shoes.
25 September 2026
Unprompted review
Reply from Hike Footwear
It’s so nice to hear that you’re loving how comfortable your shoes feel and enjoying that closer-to-the-ground feeling when you walk. Knowing they’re working well for you really makes us happy!
Thank you for taking the time to share your experience. We truly appreciate your kind words and support!
Hike Footwear
Customer Service
I bought a pair of shoes and they were…
I bought a pair of shoes and they were to short, I tried for 5 days to get the company to help me with an exchange. Finally they got back to me and apologized for the problem. They refunded my purchase price and told me to keep my shoes. Now I will order another pair.
25 September 2026
Unprompted review
Reply from Hike Footwear
Thank you for being honest about your experience with us. We know the sizing issue and the delay in getting back to you made things more frustrating than they needed to be, and we’re sorry for putting you through that.
We’re genuinely happy we were able to get things sorted out in the end, and it means a lot that you would consider ordering from us again. We appreciate the second chance and will keep working to do better.
Hike Footwear
Customer Service
Service was prompt
Service was prompt, shoes fit and I absolutely love the comfort wearing them. Just wish they were more affordable as I am an 82 year old single who is on a very fixed income. Would love to have several more pairs/styles but just can't afford them.
14 September 2026
Unprompted review
Reply from Hike Footwear
It’s great that your shoes fit well and feel comfortable and that you were happy with the quick service you received. Thank you for sharing that with us!
We also hear you when it comes to the price. We understand that buying another pair may not always fit within the budget, and we really appreciate you sharing that feedback with us. We’re grateful to have you as a Hike customer!
Hike Footwear
Customer Service
Quality footwear
I have previously been very happy with my hike footwear, both the fabric and the quality have been excellent. However. my most recent purchase is simply not going to work. I need a full refund. Again, the quality and the fabric is excellent, but the fit is way off.
25 April 2026
Reply from Hike Footwear
We’re very sorry that your most recent purchase didn’t provide the same comfort and experience you’ve come to expect from us. We can understand how disappointing this must feel, especially after having positive experiences with our shoes in the past and trusting us again for another purchase.
We truly appreciate you taking the time to share your experience. Your continued support means a great deal to us, and your feedback will be taken seriously as we work to improve the comfort, fit, materials, and overall quality of our products.
Hike Footwear
Customer Service
The shoes feel comfortable
The shoes feel comfortable. However , the left shoe is a little small on me so I think I may have needed the next size. But the right one fits fine. Can I exchange the left shoe only for the next size?
26 September 2026
Unprompted review
Reply from Hike Footwear
It’s great that your shoes feel comfortable overall! We understand how important a consistent fit is, so we’re sorry to hear that you noticed a sizing difference between the left and right shoe.
Thank you for bringing this to our attention. Your feedback is incredibly helpful and gives our team valuable insight as we continue working to improve the fit and overall experience of our footwear.
Hike Footwear
Customer Service
So far everything is great
26 September 2026
Unprompted review
Reply from Hike Footwear
It’s wonderful to know that everything has been going so well for you! Knowing you’ve had such a positive experience truly means a lot to our team.
Thank you for taking the time to share your feedback and for choosing Hike. We truly appreciate your support and hope you continue enjoying your shoes!
Hike Footwear
Customer Service
Those shoes are not very comfy and…
Those shoes are not very comfy and perhaps they need to be bigger. Can I return them and get one size larger? I wear a 10 in a normal shoe and i wore these for 2 days and they did not get any more comfy
....they just hurt more.
10 September 2026
Unprompted review
Reply from Hike Footwear
We’re sorry that the shoes haven’t provided the comfortable fit you were hoping for. We understand how disappointing it can be when a pair feels too snug, and sizing up may give you the extra room and comfort you need.
Please reach out to us at info@hike-footwear.com with your order number, and our customer service team will be happy to review your exchange options and help find a better fit for you. We’d love the opportunity to make this right and get you into a pair you can truly enjoy.
Hike Footwear
Customer Service
The Best Shoes Ever
These are the best shoes ever. My sister bought me my first pair and I was so pleased I bought two more pair.. (One in purple!) I brag about these shoes to everyone. I find I no longer trip and my feet feel so good. Thank you!
19 January 2026
Reply from Hike Footwear
It’s wonderful to hear how much you’re enjoying your Hike shoes and that your sister introduced you to them! We love knowing you’ve already added two more pairs to your collection, especially the purple pair.
We’re also so pleased to hear that you feel more comfortable and confident while walking in them. Thank you for sharing your experience and for choosing Hike. Your support truly means a lot to us!
Hike Footwear
Customer Service
Great shoes
These shoes are very comfortable! I just had a TKR and the arch in my poor walking shoes was too high which caused pain in my foot. I have not had any problem wearing my hikes!
27 September 2026
Unprompted review
Reply from Hike Footwear
It’s wonderful to hear that your Hike shoes are keeping you comfortable, especially during your recovery after TKR! We’re glad the fit is working well for you and that you’ve been able to wear them comfortably.
Thank you for taking the time to share your experience. Your feedback and support truly mean a lot to us, and we wish you many more comfortable steps ahead!
Hike Footwear
Customer Service
No phone available
No phone available. Ordered 2 pair in a different style than the one I have now. The different style runs larger. Must pay 10 dollars for different size. And only for one pair. No longer bogo. This tells me I no longer want to do business with them. We will see if they give me my money back.
26 September 2026
Unprompted review
Reply from Hike Footwear
We’re very sorry for the frustrating experience you’ve had with your recent order, especially with the sizing difference between styles and the difficulties you encountered while trying to arrange an exchange. We understand how disappointing it can be when a new pair doesn’t fit as expected and resolving the issue involves additional costs.
We also understand your concerns regarding the changes to our BOGO policy and sincerely regret any confusion or frustration this may have caused. Your feedback is important to us, and we’re taking it seriously as we continue working to provide clearer sizing guidance and a smoother experience for our customers.
Hike Footwear
Customer Service
I have be unable to return shoes that…
I have be unable to return shoes that my husband did not like, what about the 30 day guarantee. I finally agreed to paying $10 more and get another pair.
This seems like false advertising! I would NEVER buy anything that I could not return.
Very disappointing.
20 September 2026
Unprompted review
Reply from Hike Footwear
We’re very sorry for the frustration this experience has caused you. We understand how discouraging it can be when you’re waiting for answers and a resolution to your concern.
Our customer service team has carefully reviewed your case and is actively working to assist you. Please check your inbox, including your spam or junk folder, and reply directly to our email so we can continue assisting you and resolve your concern as quickly as possible.
Thank you for your patience and for giving us the opportunity to make things right.
Hike Footwear
Customer Service
Don’t order unless you’re feeling lucky!
I tried for weeks to get a refund. Kept getting e-mails which seemed like a delaying tactic to exceed the 30 day return window. One e-mail asked for more info so they could find a solution. I replied the solution I had been requesting for weeks was to return the shoes! There was no receipt in the package with return info, necessitating the e- mail marathon. They then offered to refund me 30% of the cost and I could keep the shoes. I declined. Then they offered 50%, reminding me that if I still wanted to return them, I would pay for shipping and “fees”. I wanted it over and agreed. They said I would receive the refund in 5-10 business days. Almost 3 weeks later & still waiting!
27 September 2026
Unprompted review
Reply from Hike Footwear
We sincerely apologize for the difficult experience you’ve had with our process. We understand how upsetting and exhausting it must have been to repeatedly receive partial refund offers when your intention was simply to return the shoes for a full refund.
Having to wait so long for a clear resolution only added to your frustration, and we sincerely apologize for the inconvenience and stress this has caused. You deserved a much smoother and more straightforward experience, and we are sorry that we did not meet those expectations.
Our team will follow up with you directly to review your concern and ensure that the necessary steps are taken toward a proper resolution. We truly appreciate your patience and the opportunity to make this right.
Hike Footwear
Customer Service
Reply from Hike Footwear
Thank you for bringing this to our attention. We’re very sorry that the sole of your shoes has started coming loose. We understand how frustrating and disappointing this must be, especially when you trusted your shoes to hold up well with regular wear.
This is certainly not the experience we want for you. We truly appreciate your feedback and are taking your concern seriously. We’ll be sharing this with our team as we continue working to improve the quality and durability of our shoes.
Hike Footwear
Customer Service
I’m a repeat customer
I’m a repeat customer.
I have been enjoying several different styles of shoes. I have told several friends and co-workers that now wear them as well. I’m a barber that stands all day; my feet and legs feel much better since switching to HIKE BAREFOOT SHOES. I am also making fewer trips to see the chiropractor.
THANK YOU!!!!
I’m getting ready to make another purchase.
🙏🏻❤️🙏🏻
11 October 2025
Reply from Hike Footwear
We’re thrilled that you’re a repeat customer and that your Hike shoes are keeping you comfortable throughout your busy days as a barber.
It means so much to know you’ve noticed a positive difference in how your feet and legs feel. We also truly appreciate you recommending Hike to your friends and coworkers. Your continued trust and support mean a lot to our team!
We look forward to serving you again and hope you enjoy many more comfortable steps ahead!
Hike Footwear
Customer Service
The return and refund process was…
The return and refund process was terrible. Trying to return shoes was an exercise in futility. It was like dealing with a toddler who refused to accept 'no'. Had to repeatedly request a return with them asking every time, 'are you sure? really sure? but what if we sent you a different pair? you aren't really sure, are you?'. Sent the shoes, with tracking info months ago and they claimed they didn't receive it and reject my return. The shoes were narrow and felt cheap, like the mesh would come apart after a couple of uses. Do not trust this company or its products. And now this company is sorry. Sure. But make it right by giving me a refund.
11 April 2026
Unprompted review
Reply from Hike Footwear
Apologies for the disappointing experience. We know how upsetting it must have been to go through such a lengthy and difficult process when all you wanted was to return your purchase.
We also sincerely regret that the shoes did not meet your expectations in terms of quality. This is not the experience we want for our customers, and we genuinely apologize for the inconvenience and disappointment this has caused. Your feedback is incredibly important to us and helps us continue improving our products and customer experience.
Hike Footwear
Customer Service
The shoes do what you say they do I…
The shoes do what you say they do I had comfortable feet as soon as I put them on .Walking in them is great . Now I’m waiting to see if I feel the same after a few weeks . That will be the test .
27 September 2026
Unprompted review
Reply from Hike Footwear
Thank you so much for sharing your wonderful feedback! We’re delighted to hear that your Hike shoes felt comfortable from the very first step and that you’re enjoying walking in them.
We truly appreciate your support and hope you continue enjoying many comfortable and happy steps ahead!
Hike Footwear
Customer Service
Hike is well made and durable. It serves its urpose well.
Ok so this review is related to a purchase i made in the past year from Hike. I bought a fun blue hiking boot which was very durable and affordable. I actually gave the boot to a friend for a gift. I personally will probably order from Hike again.
4 November 2025
Reply from Hike Footwear
Thank you so much for your feedback! We’re thrilled that you’re enjoying your blue hiking boots and that you’ve found them comfortable, durable, and a great value.
It means even more to know you chose Hike as a gift for a friend. Thank you for your trust and continued support. We truly appreciate having you as part of the Hike community and look forward to serving you again!
Hike Footwear
Customer Service
Not very transparent
Not very transparent, evasive about refunds or returns. This is not a company I would recommend purchasing from. The response to the inquiry/complaint was slow. Did not address the inquiry.
27 April 2026
Reply from Hike Footwear
We regret the difficult and upsetting experience you’ve had. We understand how discouraging it can be when the process is not clearly explained and you’re left waiting for the assistance and answers you need.
We sincerely regret that our communication and response did not provide the support you deserved. Your experience matters to us, and we truly appreciate you sharing your concerns. Your feedback is being taken seriously as we continue working to make our return process clearer, more responsive, and easier for our customers.
Hike Footwear
Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.