Hike Footwear Reviews 

49,444
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 17,042 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the shoes for being remarkably lightweight, exceptionally comfortable, and very helpful for improving daily walking stability and overall foot support. Many buyers also appreciate the wide variety of attractive colors and different styles that perfectly suit multiple lifestyle needs. Some reviewers were not happy with the poor customer support and completely unresponsive communication when trying to handle urgent order inquiries. Several customers additionally noted experiencing significant difficulties when attempting to process product returns or secure correct sizing replacements after delivery. People also mentioned that sizing can sometimes feel inconsistent across different pairs.

What people talk about most

Product

Consumers find product experiences to be mixed, as opinions regarding comfort and design vary widely among... See more

Quality

Clients share positive opinions on quality, highlighting that the shoes are very well made, beautiful, and... See more

Order

People report ambiguous experiences with order processes, reflecting a high level of disagreement among... See more

Return policy

Reviewers highlight negative aspects of return_policy, describing the process as a frustrating experience... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers report extreme... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The shoe is very good, and so far worth the experience. But I had a hard time trying to convince your automatic ordering process that I only wanted one pair. Instead you followed through and sent t... See more

Company replied

Rated 4 out of 5 stars

I ordinarily wear a size 11 or 11 1/2 shoe but this shoe is a little too short even though it was rated as 11 to 11 1/2, so it pinches my left big toe just a little bit. Otherwise it’s a very comforta... See more

Company replied

Rated 4 out of 5 stars

So far I am happy with my order. The shoes are comfortable and as described. I had a problem at the time of ordering, I made a mistake purchase, but was not able to cancel the item. The incorrect item... See more

Company replied

Rated 4 out of 5 stars

It took quite a while for me to get my order longer than most places I order stuff from. And then I had to barter with you to be able to return them and in the end I settled for 70% of what I paid, wh... See more

Company replied


Company details

  1. Shoe Store

About Hike Footwear

Written by the company

Shop Our Collection
About Hike Footwear
Foot Health Blog
Contact Us

About Hike Footwear

At Hike, we prioritize a healthier foot environment. Our footwear stimulates the natural alignment of your feet, preventing and reducing foot pain and deformities. When you choose Hike, you're making a lifelong commitment to the well-being of your feet!

Our Goal

Our mission is simple–it is to alleviate foot pain and improve foot health for our customers through carefully designed and supportive footwear for every season, prioritising the natural alignment of the feet, quality, comfort, and sustainability in every step.


Contact info

3.5

Average

TrustScore 3.5 out of 5

49K reviews

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3.5

All reviews

(49,444)

16,040 reviews in the last 12 months

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Rated 5 out of 5 stars

Happy toes & happy feet!

They are designed so I am able
to comfortably feel the ground beneath my feet, thus increasing my sense of balance and confidence. And I can wiggle each of my toes!
Great shoes!

1 August 2026
Unprompted review
Hike Footwear logo

Reply from Hike Footwear

It’s wonderful knowing that you love the comfortable, natural feel they provide and that you’re feeling more confident and steady with every step. We especially love hearing that your toes finally have plenty of room to spread out and wiggle comfortably!

Thank you so much for taking the time to share your wonderful experience with us. Feedback like yours truly makes our day and means so much to our entire team. We hope you continue enjoying many comfortable and happy steps in your Hike shoes!

Hike Footwear
Customer Service

Rated 1 out of 5 stars

VERY DISAPPOINTING WITH THIS COMPANY…

VERY DISAPPOINTING WITH THIS COMPANY ORDERED A PAIR OF SHOES DIDN'T FIT SENT IN AND HAD TO PAY 11.00 TO GET 2ND PAIR, RECEIVE THE 2ND PAID STILL DOESN'T FIT, WANTED TO RETURN JUST WANTED A REFUND WAS TOLD I COULDN'T GET A REFUND, SO NOW I HAVE 2 BRAND NEW PAIRS OF SHOES AND CAN'T EVEN WEAR. 90.00 DOWN THE DRAIN

13 August 2026
Unprompted review
Hike Footwear logo

Reply from Hike Footwear

We're sorry for the frustration you have had with your shoe orders and the difficulties with sizing and returns and we mean every word of that. Having two pairs of shoes you cannot wear and feeling like your money has gone to waste is unacceptable.

Please reach out to us at info@hike-footwear.com and we will personally step in and find the best solution for you right away. Your feedback is incredibly valuable and we are actively working to improve our sizing accuracy and customer service for all our customers.

Thank you so much for your patience and for giving us the opportunity to do better. We are here for you!

Hike Footwear
Customer Service

Rated 5 out of 5 stars

The shoes are very comfortable

The shoes are very comfortable. I love the wide toe box. I love how they feel on my feet. And I especially love the fact that I'm my balance is better. My feet don't hurt and I have neuropathy. So when you said that it helps with that, you weren't kidding. It really does, thank you.

14 August 2026
Unprompted review
Hike Footwear logo

Reply from Hike Footwear

We’re happy that your Hike shoes are bringing you such wonderful comfort and helping you feel more confident and steady with every step! Knowing that your feet feel great and that you’re enjoying such a positive experience truly means so much to us. Thank you for sharing this with us and for choosing Hike!

Hike Footwear
Customer Service

Rated 2 out of 5 stars

I didn’t receive my free pair

I didn’t receive my free pair. They wanted so much proof that I had ordered from the correct site. If I received my one pair wasn’t that proof I ordered from Hike?

23 July 2026
Unprompted review
Hike Footwear logo

Reply from Hike Footwear

Apologies for the disappointment and frustration you experienced regarding the free pair you were expecting. We completely understand how upsetting it must have been to receive only one pair when you believed two would be included and then feel burdened by having to provide additional proof just to get the situation addressed. You deserved a much clearer and smoother experience from the beginning.

We sincerely apologize for the inconvenience and appreciate you bringing this to our attention so we can continue improving the way we support our customers.

Hike Footwear
Customer Service

Rated 5 out of 5 stars

I am finely able to wear a shoe the…

I am finely able to wear a shoe the whole day. I had looked at them many times but hesitated to pay that much if they would not work for me. I had mentioned it to my oldest daughter and she said mom I have a pair of the HIke Barefoot shoes and they are the best shoes ever. Sold me on trying them.. And the sale BOGO sure did help my budget. Great shoes and am hoping to work in some slip ons before our winter hits us.

14 August 2026
Unprompted review
Hike Footwear logo

Reply from Hike Footwear

We’re happy that you’ve finally found shoes you can comfortably wear all day! Knowing that your daughter’s recommendation encouraged you to give Hike a try and that you’re now enjoying them truly makes our day. It means so much to know they’ve been such a great fit for you.

Thank you for sharing your wonderful experience and for choosing Hike. We hope you find the perfect pair of slip-ons to enjoy before winter arrives!

Hike Footwear
Customer Service

Rated 5 out of 5 stars

They are great I have 6 pairs of…

They are great I have 6 pairs of them..Thanks!

28 April 2026
Hike Footwear logo

Reply from Hike Footwear

We’re thrilled that you love your Hike shoes so much that you now have six pairs! It truly makes our day knowing that you continue to enjoy the comfort and feel of our footwear with every new pair.

Thank you so much for your wonderful feedback, your continued support, and for choosing Hike again and again. We’re incredibly grateful to have you as such a valued part of the Hike family!

Hike Footwear
Customer Service

Rated 4 out of 5 stars

The shoe is very good

The shoe is very good, and so far worth the experience. But I had a hard time trying to convince your automatic ordering process that I only wanted one pair. Instead you followed through and sent two pair - and billed for two. Now, I'm trying to decide if it is worth the hustle to return one pair. A different color would be good.
What happened is that I tried to make sure the address on my credit card was the new one in San Antonio, but when I left the original order - the electronics thought I wanted to order a second pair of shoes.

4 August 2026
Unprompted review
Hike Footwear logo

Reply from Hike Footwear

We are truly sorry for the frustration and inconvenience you experienced with your order. We completely understand how upsetting it must have been to simply try to update your address, only to end up receiving two pairs instead of the one you intended to order.

You deserved a much smoother and clearer experience from us. We sincerely appreciate you bringing this to our attention, and your feedback will help us improve our ordering process and prevent similar situations in the future.

Hike Footwear
Customer Service

Rated 5 out of 5 stars

This week is my first time wearing them…

This week is my first time wearing them so I do not have much to say yet.
I do love the extra toe area.
I am not sure about wearing for all activities because I have not had a safety shoes before. I have worn them for walking exercise and felt confident because I am 85 years old and walking is important for me to stay active.
I do an exercise class twice a week but have not worn my shoes because I do not know if there is enough support.
I guess I need to ask if this is an all day shoe?

13 August 2026
Unprompted review
Hike Footwear logo

Reply from Hike Footwear

Thank you for sharing your initial thoughts on your new shoes! We're so glad to hear that you're enjoying the extra toe area and that they've made your walking exercises more confident, especially at 85 years young.

It's wonderful that you're staying active, and we understand your question about whether these are all-day shoes and suitable for all activities, especially since you're new to this type of footwear.

Our shoes are designed with comfort and support in mind for a variety of daily activities. Many of our customers find them suitable for extended wear and various exercises. We appreciate you giving them a try!

Hike Footwear
Customer Service

Rated 5 out of 5 stars

Marsha

So comfy, I bout 4 pair total

31 December 2025
Hike Footwear logo

Reply from Hike Footwear

We’re happy that you find your Hike shoes comfortable and enjoyable to wear! Knowing they’re keeping your feet happy and comfortable truly means so much to our entire team.

Thank you for taking the time to share your wonderful feedback with us and for your continued support. We’re incredibly grateful to have you as part of the Hike family!

Hike Footwear
Customer Service

Rated 1 out of 5 stars

Hike Footwear is not honest

Hike Footwear is not honest. They set up a system where unsuspecting buyers are coerced into buying multiple pairs instead of one pair.

29 July 2026
Unprompted review
Hike Footwear logo

Reply from Hike Footwear

We're sorry that your experience left you feeling pressured or uncomfortable. That is never the experience we want anyone to have with us, and we regret the frustration and loss of trust this situation may have caused.

You deserve to feel respected, informed, and confident throughout your entire experience with us. We appreciate you speaking up and sharing how this made you feel. Your feedback is being taken seriously and will help us improve the clarity and transparency of our ordering process.

Hike Footwear
Customer Service

Rated 4 out of 5 stars

I love the shoes BUT...

I love the shoes, I love the lightness of the shoe since I had three surgeries on the ball of my foot over the past 10 years BUT below the ankle needs to be cut down farther. I have to put a heel cushion and my shoes because it is just cut too high. So, I have four pair of hike, stride shoes, and different colors AND. I have four pair of Dr. Scholl's heel cushions the along with Dr. Scholl's gel cushions to cushion the entire foot. With all these modifications, I love the shoes and I can walk better and stand longer.

13 August 2026
Unprompted review
Hike Footwear logo

Reply from Hike Footwear

We’re so glad to hear that, with a few adjustments, your shoes are helping you feel more comfortable while walking and standing, especially after everything you’ve been through with your surgeries. We truly appreciate your patience in finding the fit that works best for you.

Thank you so much for sharing your experience and for continuing to choose Hike. Your trust and support mean so much to our entire team!

Hike Footwear
Customer Service

Rated 5 out of 5 stars

Comfortable shoes

14 August 2026
Unprompted review
Hike Footwear logo

Reply from Hike Footwear

We’re so happy to hear that you’re enjoying the comfort of your Hike shoes! Knowing they feel great on your feet truly makes our day, as creating a comfortable and enjoyable experience with every step is so important to us.

Thank you so much for taking the time to share your wonderful feedback and for choosing Hike. We truly appreciate your support and are grateful to have you as part of our community.

Hike Footwear
Customer Service

Rated 5 out of 5 stars

Favorite, comfortable and the best

These are the only shoes and boots I wear now. They are the best.

22 April 2026
Hike Footwear logo

Reply from Hike Footwear

This truly made our whole day! Thank you so much for taking the time to share such incredible feedback with us. Hearing that our shoes and boots have become the only footwear you want to wear and that you consider them the best means more to our entire team than we can say.

Knowing that you continue to choose Hike for your everyday comfort is one of the greatest compliments we could receive. Thank you for being such a wonderful part of the Hike family. We hope you enjoy many more comfortable and happy steps ahead!

Hike Footwear
Customer Service

Rated 5 out of 5 stars

Great shoes

I have had knee and leg pain for a few months and wearing these shoes really helps relieve the pain. I love them. I wish I would have got them in a size 9 instead of 8 1/2 but otherwise there are fine.

12 August 2026
Unprompted review
Hike Footwear logo

Reply from Hike Footwear

We're happy that our shoes have made such a positive difference in relieving your knee and leg pain! It truly means a lot to know they're helping you feel more comfortable.

We appreciate your feedback regarding the sizing, and we're glad that despite that, you're still enjoying your shoes. Thank you for sharing your experience with us!

Hike Footwear
Customer Service

Rated 5 out of 5 stars

Fit is true to size

Fit is true to size, comfortable and enjoying them daily at work. On my feet 3-5miles a day and no discomfort in these shoes.

9 February 2026
Hike Footwear logo

Reply from Hike Footwear

This truly made our day! Thank you so much for sharing such wonderful feedback with us. We’re delighted that your shoes are true to size and keeping you comfortable throughout all the walking you do at work.

Knowing that our shoes are helping make your busy workdays a little more comfortable means so much to our entire team. Thank you for choosing Hike and for being such a valued part of our community. We truly appreciate your support and wish you many more comfortable steps ahead!

Hike Footwear
Customer Service

Rated 2 out of 5 stars

Received our order in a timely fashion

Received our order in a timely fashion. Shoes are as expected - except the shoes are too tight across the top of my husband's foot. I've been trying to get instructions on how to return the shoes for credit. No communication has been received from your company, even though I went to your return information and filled in all the blanks. Please respond. Thank you

4 August 2026
Unprompted review
Hike Footwear logo

Reply from Hike Footwear

We are truly sorry for the frustration and disappointment you’ve experienced while trying to return your shoes. Having to repeatedly seek assistance without receiving the timely communication and support you deserve is incredibly frustrating, and we sincerely apologize for letting you down.

We deeply regret the inconvenience this has caused and truly appreciate your patience. Your experience matters to us, and we are committed to providing the support needed to get this resolved properly.

Hike Footwear
Customer Service

Rated 5 out of 5 stars

“My magical shoes”

I put the shoes on. They were magical!
My feet felt like walking on a cloud
Was not too sure of them until I slipped them on
Thank you for recommending them

12 August 2026
Unprompted review
Hike Footwear logo

Reply from Hike Footwear

Thank you so much for taking the time to share such magical and wonderful feedback with us. Hearing that our shoes felt like walking on a cloud and exceeded your expectations once you tried them on means absolutely everything to our entire team!

Walking on a cloud is honestly the most incredible description we have ever heard and it fills our hearts with so much joy and pride! That is exactly the experience we pour our hearts into creating for every single customer and knowing that we delivered that for you is truly the greatest reward we could ever ask for.

Thank you so much for your amazing support and kind words and for being such a valued and cherished part of the Hike family. Here is to many more magical and cloud like steps ahead!

Hike Footwear
Customer Service

Rated 5 out of 5 stars

Good communication

Good communication. Shoes arrived quickly as well.

4 August 2026
Unprompted review
Hike Footwear logo

Reply from Hike Footwear

It’s wonderful knowing that everything went smoothly from start to finish and that you’re happy with your experience. We’re glad to hear that you had a great experience with our communication and that your order arrived quickly!

Thank you so much for taking the time to share your kind feedback and for choosing Hike. Your support truly means so much to our entire team!

Hike Footwear
Customer Service

Rated 5 out of 5 stars

Every thing is OK

Every thing is OK
Was pleasantly surprised.
Thanks

8 August 2026
Unprompted review
Hike Footwear logo

Reply from Hike Footwear

Sounds great that everything went smoothly and that your experience was such a pleasant surprise! It truly means a lot to us knowing that you’re happy with your Hike shoes and your overall experience with us.

Thank you so much for taking the time to share your kind feedback and for choosing Hike. We truly appreciate your support and hope you continue enjoying the comfort of your shoes with every step!

Hike Footwear
Customer Service

Rated 4 out of 5 stars

I’m pleasantly surprised at the comfort…

I’m pleasantly surprised at the comfort of the shoes and they have taken pressure off my knees.
The fashion level is not my normal look but they are very comfortable,

8 August 2026
Unprompted review
Hike Footwear logo

Reply from Hike Footwear

It's really great that your Hike shoes are keeping you comfortable and that you’ve noticed a positive difference in how your knees feel! It truly means so much to us knowing that your shoes are making your everyday steps more enjoyable and comfortable.

Thank you for taking the time to share your wonderful experience with us. We truly appreciate your trust and support and are so grateful to have you as part of the Hike community!

Hike Footwear
Customer Service

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