Hike Footwear Reviews 

49,334
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 17,466 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently share that the shoes are exceptionally comfortable, remarkably lightweight, and provide wonderful support for everyday walking and various outdoor activities. Many people also deeply appreciate the generous wide toe box design and how the footwear successfully helps alleviate persistent foot pain and discomfort. Some reviewers were not happy with customer service, mentioning long communication delays and severe difficulties reaching support when attempting to resolve unexpected order issues. Others also noted frustrating problems with inaccurate sizing, occasionally receiving completely wrong items, and navigating a complicated or unhelpful return process.

What people talk about most

Product

People report ambiguous experiences with product. Reviewers praise the lightweight design, wide toe box, and... See more

Quality

Clients share positive opinions on quality, highlighting that the shoes are very comfortable and lightweight.... See more

Order

Users describe ambiguous interactions with order processes, as experiences vary widely from person to person.... See more

Return policy

Consumers express deep frustration and dissatisfaction regarding the return policy, highlighting that making... See more

Customer service

Customers had ambiguous experiences with customer_service. While many reviewers reported terrible service,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the shoes, but I inadvertently ordered the wrong size on my first pair. Not sure this has been resolved because I emailed a request to exchange for a larger size. Then I sent a second email for... See more

Company replied

Rated 4 out of 5 stars

The return process is a bit cumbersome but doable. My shoes needed to be returned for a larger size so they told me to keep that pair and they would ship me another one if I would pay for the shipp... See more

Company replied

Rated 4 out of 5 stars

The company kept me updated about shipping but it did take awhile to get the shoes. They are comfortable and seem supportive enough. I wore them for an entire day , including playing golf and walki... See more

Company replied

Rated 4 out of 5 stars

The shoes took a while to arrive but I was kept well informed of the shipping progress. I purchased the elastic lace ones to wear as indoor shoes and they are very comfortable but as the heels are so... See more

Company replied


Company details

  1. Shoe Store

About Hike Footwear

Written by the company

Shop Our Collection
About Hike Footwear
Foot Health Blog
Contact Us

About Hike Footwear

At Hike, we prioritize a healthier foot environment. Our footwear stimulates the natural alignment of your feet, preventing and reducing foot pain and deformities. When you choose Hike, you're making a lifelong commitment to the well-being of your feet!

Our Goal

Our mission is simple–it is to alleviate foot pain and improve foot health for our customers through carefully designed and supportive footwear for every season, prioritising the natural alignment of the feet, quality, comfort, and sustainability in every step.


Contact info

3.5

Average

TrustScore 3.5 out of 5

49K reviews

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3.5

All reviews

(49,334)

15,920 reviews in the last 12 months

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Rated 1 out of 5 stars

Do not do business with this company.

Do not do business with this company.
This is my 4th post about our experience.
The shoes are poor quality, and the sizing is inaccurate.
We asked to return the shoes, and it took weeks before they agreed to a return. We sent the shoes and insoles back. We followed up in 7 days, and they wanted proof of the return, which we provided. Then they refunded part of the amount due. We email again ,and they sent the balance of the credit to our credit card. Before the original credit posted to our account they withdrew it.
These people are impossible to do business with.
This merchandise and company are from China. They operate like a scam. If you are smart, you will get shoes from another company that offers free returns!!
Poor quality shoes!!

13 August 2026
Unprompted review
Rated 1 out of 5 stars

The return policy is terrible

The return policy is terrible. Customer service - might as well not have one. Shoes are one size too small and wanted me to enroll (and pay) in some kind of a group to get my exchange.

12 August 2026
Unprompted review
Rated 2 out of 5 stars

I wear a 10 1/2 men's shoe these are too small.

I wear a 10 1/2 E. These do not fit me like a 10 1/2 E. My toes are cramped in the front of the shoes. This problem is making my feet hurt. Because of my cramped and blistered toes, I cannot wear them though I tried wearing them every day for 8 days. I know they would be great if I
had the right size.
Robert Ford

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Ver Pleased

I was shocked at how comfortable these shoes are. I’m 77 and have a difficult time finding shoes that are comfortable. These do the trick. I’m very pleased with my purchase.

27 December 2025
Rated 5 out of 5 stars

I have fallen in love with HIKE shoes

I have fallen in love with HIKE shoes, so much so that I gave away all my other shoes and only wear HIKE. I now have 12 pairs in every color and style needed for my life style. I no longer have aching pain in my toes (I have neuropathy) 5 minutes after I put on my shoes. I can walk all day (6 miles at Disney 12 days hiking around Scandinavia) without a single minute of discomfort. And, I feel that my balance and gait are highly improved. I am a true believer in these shoes! Another new pair of green no touch slip ons will arrive today! I can't wait!

26 April 2026
Rated 5 out of 5 stars

These Hike shoes are the BEST shoes…

These Hike shoes are the BEST shoes I've ever worn. I had to use orthotics due to multiple surgeries on my left foot and a broken bone on my right. Now no more orthotics. My feet feel so good!! I highly recommend these shoes!

3 August 2026
Unprompted review
Rated 1 out of 5 stars

Obtuse aggravative aggressive customer service

I tried to make a return and instead I got over 6 (and counting) back-and-forth emails where the agent ignored my direct request and aggressively kept trying to offer "replacements" and "partial refunds". Never in my life in hundreds of consumer experiences have I experienced such obtuseness and aggravation.

13 August 2026
Unprompted review
Rated 1 out of 5 stars

Hike doesn’t respond to multiple emails.

They were of no help with getting the shoes returned for a smaller size. I had to go through PayaPal to get a refund & then had to pay $19.99 to return the shoes that didn’t fit. So, I essentially got a partial refund through PaPal after having to eat the return shipping costs.

29 June 2026
Rated 1 out of 5 stars

I would give zero stars if it was an…

I would give zero stars if it was an option.

My Mother-In-Law purchased these shoes from an add on social media. They did not fit, I emailed for return instructions and they offered to give her two free pair and she could keep the old ones. We said no thank you and they quit responding. There is no way to contact them via phone.

This is a complete scam and it is targeted to the elderly, this is not only sad and horrible it is elder abuse.

Do NOT purchase these it is a complete scam.

5 August 2026
Unprompted review
Hike Footwear logo

Reply from Hike Footwear

We are so sorry for everything you and your mother-in-law have been through and we truly mean every word of that. Receiving shoes that did not fit being offered two free pairs instead of a simple return and then being completely ignored with no phone support is completely inexcusable. We are deeply ashamed of that.

We also take your concerns about our advertising targeting elderly customers extremely seriously. Every customer regardless of age deserves to be treated with complete honesty and respect and we deeply regret that your mother-in-law did not experience that from us.

Please reach out to us at info@hike-footwear.com with her order details and we will personally make her concern our absolute top priority right away. We are fully committed to making that happen immediately.

Hike Footwear
Customer Service

Rated 1 out of 5 stars

Hike please respond to my email

Hike please respond to my email. Still waiting for a refund 5 months later and need a QR code to return as I don't have a printer and im not getting a email back about this. I'm so disappointed as I thought this was finally getting sorted!

12 August 2026
Unprompted review
Hike Footwear logo

Reply from Hike Footwear

We’re truly sorry for the experience, and we understand how disappointing this situation has been. Our customer service team has carefully reviewed your concern and is actively working to make things right.

Please take a moment to check your inbox, including your spam or junk folder, for our response. We genuinely appreciate your patience and the opportunity to resolve this for you.

Hike Footwear
Customer Service

Rated 5 out of 5 stars

I was kept informed about the arrival

I was kept informed about the arrival of my shoes. The shoes are fantastic.

6 August 2026
Unprompted review
Hike Footwear logo

Reply from Hike Footwear

It's great to hear that you were kept updated throughout your order’s journey and that your new Hike shoes are fantastic! Knowing you had a positive experience with both our communication and your shoes truly means so much to our team.

We hope you continue loving the comfort with every step! Thank you for taking the time to share your wonderful feedback and for choosing Hike!

Hike Footwear
Customer Service

Rated 1 out of 5 stars

The shoes were too small

The shoes were too small. I notified you immediately and was told to keep the shoes and pay 9.99 for the shipping and you would send the next larger size. I tried to find where to pay on your sight and could not find how to pay. Was told you would get back to me. Never happened, in fact you have taken down my email account. I have top believe you are a scam,

22 July 2026
Unprompted review
Hike Footwear logo

Reply from Hike Footwear

We are sorry for the confusion and frustration with your order. We understand how being unable to complete the shipping payment or reach us afterward caused you to lose trust in us, and we sincerely regret the lack of clear communication and follow-up.

Please contact us at info@hike-footwear.com, and we’ll prioritize your exchange and make sure it is handled as smoothly as possible. You deserved better support, and we are committed to making this right.

Hike Footwear
Customer Service

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