Overall, the platform is good and works well. However, I experienced a UX issue during checkout where the site didn't show a loading or confirmation screen, which led to an accidental double charge.... See more
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Review summary
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too expensive for me. easy to use interface though. good things about higgsfield is, it refunds credits if there is any error. also lots of tutorials online. How I hope it will have a preview option... See more
Company replied
I think that your interface is really confusing. It's really hard to work within your apparatus to try to figure out intuitively what you need to do in order to achieve something. There needs to be... See more
Company replied
Used it to create 30 videos / animations in 4K about the future of mobility for a big event, spent like 1500 tokens using Kling 3.0, it got stuck on a few videos that I had to redo 3-4 times (mostly t... See more
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4.0
Great
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unlimited possibilities
Higgsfield AI gives me the freedom to bring almost any creative idea to life. I can create beautiful images and videos, experiment with different styles, and turn my plans into real projects. The possibilities feel truly endless! Time flies whenever I use the platform because the creative process is so engaging. I am genuinely amazed by the quality of the results and the range of powerful tools available.
28 July 2026
Reply from Higgsfield AI
Hello, and thank you for such a wonderful review 💚
There is nothing better than hearing that Higgsfield gives you the freedom to bring almost any idea to life, and that the creative process is so engaging the time just flies. Watching your plans turn into real projects, experimenting with styles, and feeling those endless possibilities is exactly what we hope every creator experiences. We are so happy the quality and the range of tools are living up to your imagination, and we cannot wait to see what you dream up next.
Whenever you need us, our Discord community and support@higgsfield.ai are always there for you. Additionally, you can check our academy to explore courses and get even more out of the platform.
Higgsfield Support Team
Customer support always answers my…
Customer support always answers my questions in a timely manner.
28 July 2026
Reply from Higgsfield AI
Hi there, and thank you for the kind review 💚
We are so glad our support team is always there with timely answers to your questions. Being reliable and quick when you reach out is exactly what we aim for, so it is wonderful to know that has been your experience. We will pass your kind words along to the team, and we are here whenever you need us.
Whenever you need us, our Discord community and support@higgsfield.ai are always there for you. Additionally, you can check our academy to explore courses and get even more out of the platform.
Higgsfield Support Team
This people are real scammers
This people are real scammers. Charged me and when I could not use the service, the completely ignored my emails. Do not recommend at all!
8 June 2026
Unprompted review
Reply from Higgsfield AI
Hi there, we're sorry to hear things haven't gone smoothly, and we'd really like to change that for you. Being charged and then unable to use the service isn't the experience we want anyone to have, and we want to make sure your messages to us don't go unanswered.
Let's get this looked at properly. Drop us a line at support@higgsfield.ai with the subject line 2807REVIEW06 and the email tied to your account, and our team will dig into both the charge and what stopped the service from working for you, and get it sorted. We're here and ready to help.
Higgsfield Support Team
Reply from Higgsfield AI
Hello, thank you for reaching out. It looks like your message about your subscription may have been cut short, and we'd genuinely like to help with whatever you had in mind.
Feel free to reach out to us anytime at support@higgsfield.ai with the details, and our team will be glad to assist. Thank you, and we look forward to hearing from you.
Higgsfield Support Team
They have a great marketing budget to…
They have a great marketing budget to give to influencers and advertise that its easy to use and gives great outpuut. the UGC output is aiish and the model wastes so much of your credits over and over again. its definitely NOT good for UGC
28 July 2026
Unprompted review
Reply from Higgsfield AI
Hello, thank you for sharing this, and we'd genuinely like to help you get better results for your UGC work.
For UGC specifically, it's worth exploring our UGC Factory and Marketing Studio, which are built with that kind of content in mind, and with the wide range of models available on the platform, there's a lot of room to find the right fit for the style you're after. As with any generation, the output depends a good deal on the inputs, the way the prompt is structured and the model chosen, so fine-tuning those can make a real difference and also cut down on the credits spent retrying.
We'd be glad to walk you through the best setup for your goals. Please reach out to us at support@higgsfield.ai with the subject line 2807REVIEW03, along with the email linked to your account, and our team will be happy to help. Thank you, and we look forward to hearing from you.
Higgsfield Support Team
I would say all in one platform
I would say all in one platform. Everything is fine except i face some lags when i use supercomputer. Customer service is on top, responded within hours. Mason helped me a lot for resolving my issue. :)
22 July 2026
Unprompted review
Reply from Higgsfield AI
Hello, and thank you for the kind review 💚
We love that the all in one experience is working well for you. On the lags you noticed with the Super Computer, we are always fine tuning performance, so if it comes up again please do let us know and our team will be glad to look into it. We are also so happy Mason was able to help resolve your issue and that our support responded quickly. We will pass your thanks along to him, as it truly means a lot to the team.
Whenever you need us, our Discord community and support@higgsfield.ai are always there for you. Additionally, you can check our academy to explore courses and get even more out of the platform.
Higgsfield Support Team
There is a lot of good stuff
There is a lot of good stuff, but I have been waiting for a response from support for several days now and have not received anything.
20 July 2026
Reply from Higgsfield AI
Hello, thank you for the kind words, we're really glad there's been a lot for you to enjoy on the platform.
We're sorry for the wait on your support request, and we'd like to reassure you that our team has replied to you. It's possible the response landed in your spam or promotions folder, so it may be worth a quick check there. If you still don't see it, we'll gladly make sure it reaches you.
Please feel free to reach out to us at support@higgsfield.ai with the subject line 2807REVIEW07, along with the email linked to your account, and we'll follow up with you right away. Thank you, and we look forward to helping you.
Higgsfield Support Team
customer service was great but website…
customer service was great but website and offers are so overwhelming
28 July 2026
Unprompted review
Reply from Higgsfield AI
Hello, and thank you for the review 💚
We are so glad our customer service made a good impression on you. We also hear you that the website and offers can feel like a lot to take in, and we have shared that with our team as we keep working to make things clearer. In the meantime, our support team is always happy to help you navigate the options and find what fits you best, and our academy is a great place to get comfortable with everything step by step.
Whenever you need us, our Discord community and support@higgsfield.ai are always there for you. Additionally, you can check our academy to explore courses and get even more out of the platform.
Higgsfield Support Team
Charged Full Price Instead of Discount
Hi, I subscribed to the Starter plan, which was advertised at $19/month. The checkout page also said I would receive a $5 discount if I paid through my bank account. I selected the bank payment option, connected my Bank of America account, and completed the payment. However, I was charged the full $19 and didn't receive the $5 discount. Could you please check why the discount wasn't applied? Thank you.
27 July 2026
Unprompted review
Reply from Higgsfield AI
Hello, thank you for flagging this so clearly, and we'd genuinely like to look into why the $5 discount wasn't applied to your Starter plan payment. That's something we can check directly on our side and put right for you.
Please reach out to us at support@higgsfield.ai with the subject line 2807REVIEW02, along with the email linked to your account, and our team will review the payment and sort it out with you. Thank you, and we look forward to helping you.
Higgsfield Support Team
Reply from Higgsfield AI
Hello, and thank you for the wonderful words 💚
Being the best Canvas you have come across is high praise, and it means so much to us. We wanted it to feel like an open space where ideas can grow without limits, so hearing it click for you that way is the best kind of feedback. Have fun with it, and know there is always more to discover.
Whenever you need us, our Discord community and support@higgsfield.ai are always there for you. Additionally, you can check our academy to explore courses and get even more out of the platform.
Higgsfield Support Team
Reply from Higgsfield AI
Hi there, and thank you for the kind review 💚
We are glad you had a good experience with our service. Taking care of you well is what we aim for, and it is great to know it came through. We are always here whenever you need us.
Whenever you need us, our Discord community and support@higgsfield.ai are always there for you. Additionally, you can check our academy to explore courses and get even more out of the platform.
Higgsfield Support Team
They steal your data
They steal your data! Look up all of the recent feedback on their terms of service!
27 July 2026
Unprompted review
Reply from Higgsfield AI
Hello, thank you for raising this, and we take data privacy very seriously. We want to be clear that we do not misuse your personal data, and protecting it is something we care deeply about.
We've updated our Terms of Use and Privacy Policy to keep pace with how Higgsfield has grown, and you're welcome to read the full documents here: Terms of Use and Privacy Policy.
If you have any specific concerns about your account or your data, we'd genuinely like to address them directly. Please reach out to us at support@higgsfield.ai with the subject line 2807REVIEW01, and our team will be glad to help. Thank you, and we look forward to hearing from you.
Higgsfield Support Team
Emailing to get customer service
Emailing to get customer service. Same answers on email because people not really reading or AI not understanding. Disenchanted. Canceled and am going to a different service. It's a hub, and I only needed a few tools so not really worth it for the frustration. Changing a password was a nightmare and time consuming.
27 April 2026
Reply from Higgsfield AI
Hello, we appreciate you sharing this with us, and we're sorry the experience didn't live up to what you were looking for, especially around the support replies and the hassle of changing your password.
On the password, it can actually be reset fairly quickly: sign out of your account, then on the login screen choose Reset Password and follow the steps to set a new one. If it doesn't go through smoothly, that's something we can sort with you directly.
If anything is still unresolved, we'd genuinely welcome the chance to help properly this time. Please reach out to us at support@higgsfield.ai with the subject line 2807REVIEW04, along with the email linked to your account, and our team will take a real look with you. Either way, we appreciate your honesty, and we wish you all the best.
Higgsfield Support Team
Lost 900 credits with zero warning
Lost 900 credits with zero warning
I subscribed on the 27th of June at 1:12pm. Logged in on the 27th of July and my 900 unused credits had already been wiped. At 1:12pm. Because apparently the cycle ends at the exact minute you first paid a month ago, which I had no way of knowing because it says that absolutely nowhere in the app.
No email. No countdown. No expiry date anywhere in the dashboard. I still had the whole day left as far as I knew and then they were just gone.
And I get popups from this app constantly. Upgrade offers, limited time discounts, new model announcements, every time I open it. So the notifications clearly work fine. They just don't seem to work for telling me the credits I actually paid for are about to be deleted.
Then you look at the rest of it. Credits don't roll over. Top ups you paid extra for die in 90 days anyway. You use one single credit and your refund window is gone. The prices change constantly so you never really know what you're paying for. It all leans the same direction and it's never in your favour.
Two stars because the models good, but if you sign up, spend everything before your renewal date, because nobody is going to remind you.
27 July 2026
Unprompted review
Reply from Higgsfield AI
Hello, thank you for taking the time to share this in such detail, we genuinely appreciate it, and we're glad to hear the models have worked well for you.
To explain how the credits work: subscription credits do not roll over and expire at the end of each credit cycle. For monthly plans, credits refresh on the same date each month based on your original purchase date, and for annual plans they refresh every 30 days from the subscription start date. New credits are added automatically at the start of each new cycle while your subscription is active. In other words, unused subscription credits don't carry into the next cycle, and a fresh allocation is applied when your subscription renews.
You can always see your current balance under Profile → Manage Account → Subscription → Credits, with the details available on hover. We've also taken your feedback about clearer expiry reminders on board, as that's genuinely useful input for us.
On refunds, these are handled in line with Section 9.3 of our Terms of Use. If you'd like us to take a direct look at your account and go through any of this with you, please reach out to us at support@higgsfield.ai with the subject line 2807REVIEW05, along with the email linked to your account. Thank you again for sharing your thoughts with us.
Higgsfield Support Team
dog sh app can't try free trial
27 July 2026
Unprompted review
Reply from Higgsfield AI
Hello, thank you for reaching out, and we'd genuinely like to help clear this up for you.
The free trial was part of a limited-time promotional campaign, and it isn't currently available on our pricing at the moment. We'd recommend keeping an eye on our social media channels, as that's where we share new offers and campaigns as they go live, so you'll be among the first to know when something like it returns.
If you'd like us to take a look at your account or help you find the best option for what you're after, please reach out to us at support@higgsfield.ai with the subject line 2707REVIEW06, along with the email linked to your account, and our team will be glad to help. Thank you, and we look forward to hearing from you.
Higgsfield Support Team
I think the dashboard has to be…
I think the dashboard has to be re-thought, cause it's all a bt confusing for the average joe who's starting out. I personally don't have those issues cause I'm experienced. But I think with all that's going on on the page. People will become easily overwelmed and give up
9 July 2026
Reply from Higgsfield AI
Hello, thank you so much for such thoughtful feedback, we genuinely value it, and it's especially kind of you to be thinking about newcomers even though you're comfortable navigating things yourself.
You make an interesting point about how much there is on the page for someone just starting out. To help with exactly that, we've recently launched Higgsfield Academy, a learning hub with hands-on courses and guides designed to ease newer users in, and our Discord community is a great place to pick things up from other creators too. We've also passed your feedback on the dashboard along to our product team, as input like yours really does help shape how we make the experience more approachable.
If you'd ever like a hand with anything, we're always happy to help through Discord or at support@higgsfield.ai. Thank you for creating with us, and happy generating.
Higgsfield Support Team
Reply from Higgsfield AI
Hey there, and thank you for the kind review 💚
We are so glad you are enjoying the wide range of tools and AI models at your fingertips. Giving you plenty of options to do great work is exactly what we aim for, and it is wonderful to know it is helping you along. There is always more to explore, and we cannot wait to see what you create.
Whenever you need us, our Discord community and support@higgsfield.ai are always there for you. Additionally, you can check our academy to explore courses and get even more out of the platform.
Higgsfield Support Team
BE WARY, NO REFUNDS and Unhelpful staff.
I wanted to sign up to see what was available to me, after purchasing the subscription I realised the tool could not do the job I needed. The team refused a refund as they said i had used 1 out of 600 credits (no idea how). Despite being a previous customer and sharing this tool with many they did not want to help me out here with my refund. Very quick to take your money but wont give it back, there are many other wrapper tools like this you can use that may be more trustworthy.
19 July 2026
Unprompted review
Reply from Higgsfield AI
Hello, and thank you for taking the time to share this, and for having been with us and shared the platform with others, that genuinely means a lot to us.
On the single credit that was used, we understand the confusion, and we'd like to look into how that happened, as when a generation technically fails the credits are returned automatically. You can see a detailed breakdown of your credit activity under Profile → Manage Account → Usage, and we'd be glad to go through it with you to understand exactly what took place.
We'd also like to take a direct look at your refund request rather than leave it unresolved. And on the tool not fitting the job you needed, results and capabilities can vary depending on the model and approach, so our team may be able to help you find a setup that works better for what you had in mind.
Please reach out to us at support@higgsfield.ai with the subject line 2707REVIEW05, along with the email linked to your account, and our team will go through everything personally with you. Thank you, and we look forward to helping you sort this out.
Higgsfield Support Team
Great results
20 July 2026
Reply from Higgsfield AI
Hello, and thank you for the wonderful review 💚
It is great to hear the results are landing well for you. Helping you create work you are happy with is what drives us, and knowing the platform is coming through makes all the difference. We are always here to keep those results coming.
Whenever you need us, our Discord community and support@higgsfield.ai are always there for you. Additionally, you can check our academy to explore courses and get even more out of the platform.
Higgsfield Support Team
The confirming before generating is an…
The confirming before generating is an inconvenience. I wish you could lip sync at the same time as generating
20 July 2026
Reply from Higgsfield AI
Hello, thank you for the thoughtful feedback, we genuinely appreciate it.
On the confirmation step before generating, this is actually there by design: it shows you how many credits a generation will use before you commit, specifically to prevent unexpected charges or unwanted generations. The idea is to give you a clear moment to confirm so nothing runs without you meaning it to.
On combining lip sync with your generation, working with prompt adjustments can help bring things closer to what you're after, and you can also use our Lip Sync Studio in the video section for that side of your workflow, so it's well worth exploring.
If you'd ever like a hand with any of this, you're always welcome to reach out to us at support@higgsfield.ai, join our Discord community, or check out our newly launched Higgsfield Academy for guides and courses. Thank you for creating with us, and happy generating.
Higgsfield Support Team
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