Real Review!!! HFS very quick to connect with you, after the loan processor connected with me required info paystubs, dl, etc. NO ISSUES. there is a 24-72 hour wait before you hear anything. in 11 day... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There were some communication gaps, mostly the timeliness of responses, but none of that matters when you have a team working hard to secure the funds you need to complete a project. When the outcome... See more
Kathy was incredible and very responsive. HFS helped us where others couldn’t. I would highly recommend them for their efficiency and efforts.
Company replied
Hfs was certainly easy to work with. There were a couple times I wanted a little more communication but actually the process was moving forward at lightning speed. Thank you for helping me out. Can't... See more
Company details
- Non-Bank Financial Service
- Business to Business Service
- Financial Consultant
- Loan Agency
- Marketing Agency
Written by the company
With HFS, you can rest assured you will be provided with industry-leading loan terms and the best customer service experience possible. Loans powered by HFS Financial are personal loans, which means no equity = no problem. The loan options are based on your income and creditworthiness. Unlike most home improvement loans, you as the consumer get the money funded directly to you upfront. HFS Financial loan programs do not fund to the contractor, which empowers YOU, the consumer, and makes life easier for the contractor when it comes to getting paid. HFS Financial prides itself on being one of the only options that ensures the full funds are disbursed directly to the consumer so that YOU control the money and not the contractor. Why let the lender fund the contractor directly and you have no say? That’s crazy! It’s your money and we believe you should be in control. Whatever your home improvement project is, inside or out, HFS Financial offers consumers access to the best personal loan options available based on our suite of custom-developed loan programs with industry-leading loan terms and low fixed rates. Once approved, loans can typically fund very quickly with little to no documentation required from the consumer. When you complete our fast and easy inquiry, the information you provide HFS Financial is securely transmitted to our in-house team of highly specialized financial loan consultants. In less time than any other home improvement loan process, we’ll have you connected with the project financing you need. We are your one-stop shop for any kind of home improvement loan: swimming pools, metal roofs, hardwood flooring, kitchen and bath remodels, basement finishing, outdoor kitchens, and so much more.
The Best Home Improvement Loan Experience
Written by the company
- HFS Helps Homeowners Realize Their Dreams
- At HFS, we are committed to helping homeowners seeking financing for virtually any home improvement through innovative financing options that coupled with our incredibly team and technology deliver a best-in-class lending experience.
Contact info
100 Owings Court #13, 21136, Reisterstown, United States
- (800) 254-9560
- info@hfsfin.com
- hfsfinancial.net
HFS - Easy Home Improvement Financing
4.6
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
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Mostly good
HFS should review their automated email processing. Communication was confusing. Would get reminders to complete tasks after tasks were completed and lack of communication during underwriting process was frustrating. Overall I’m happy with the terms. Just some servicing tweaks as relates to communication that really would have made the experience far more pleasant.
8 June 2026
Reply from HFS Financial
Thank you for taking the time to share your feedback. We're pleased to hear that you were ultimately happy with the terms.
We also appreciate your comments regarding our communication process. Feedback like yours helps us identify opportunities to improve both our systems and customer communication.
Thank you for choosing HFS Financial, and we appreciate the opportunity to have assisted with your financing needs.
HFS finance did an amazing job and…
HFS finance did an amazing job and selecting the best Loan products for my home improvement needs. Their staff was amazing, informative and experience. They were very professional and efficient and walked us through the whole process which made things very efficiently and flawless. I definitely recommend HFS Financing for all your improvement..
8 June 2026
Very easy process
Very easy process, was informed of next steps the entire process…quick funding time
8 June 2026
HFS loan Broker
Did not realize I was going through a loan brokerage company that was going to charge me over 5000 dollars for the loan I needed I thought this was the loan company up until the day of signing. Lol I guess that’s why it was in “underwriting “ so long should have been called trying to find a loan company smh oh well live and learn will not get me twice. Also verbal communication was very poor had to call and leave messages and emails with no response finally got a phone call when I had trouble logging in to a third party loan center to sign the paperwork they made sure to walk me through that so they could also get paid. Also do not like the fact HFS received there money before I did. So 10 out of 10 will not do this again.
8 June 2026
Reply from HFS Financial
Congratulations on your loan funding. HFS is a lending platform that connects borrowers with trusted lending partners across the nation. All loan fees are disclosed during the pre-approval process and again when the loan agreement documents have been issued for review and signing. If you would like to discuss further, we encourage you to email us at info@hfsfin.com and a member of our team will reach out to you promptly.
It was easy and navigating their portal…
It was easy and navigating their portal was convenient and efficient turn around time with responses. Loan processor and officer were friendly and prompt. Thank you.
5 June 2026
super fast
super fast, super friendly. worked with me to make sure all paper work was in order and adviase me on my best options to get the right amount and the approval i needed. Amazing!
3 June 2026
I have been struggling with hfs and…
I have been struggling with hfs and infirst bank since may 9. Nobody gives me an answer.
15 May 2026
Reply from HFS Financial
Thank you for your feedback. We sincerely apologize for the frustration you experienced throughout the funding process and understand the importance of receiving timely updates.
After reviewing your file, we found that additional steps were required to resolve a funding issue before the loan proceeds could be disbursed. While these situations can occasionally occur, we recognize that the communication surrounding the resolution did not meet the level of service we strive to provide.
We appreciate the opportunity to assist with your financing and are pleased that the funding issue has now been resolved. We wish you the best with your home improvement project and thank you for bringing your concerns to our attention.
Alexis was quick ans very helpful.
3 June 2026
Impact over Process!
There were some communication gaps, mostly the timeliness of responses, but none of that matters when you have a team working hard to secure the funds you need to complete a project. When the outcome is all that matters...Go with HFS
1 June 2026
Application process was easy
Application process was easy. HFS was very helpful and available to answer all my questions. Would recommend to anyone.
15 May 2026
The diligence and ease of working with…
The diligence and ease of working with this company can not be praised enough! Carrie was phenomenal! Professional and a great communicator!
18 May 2026
Excellent Service
Prompt service, excellent customer service, stayed on top of loan and gave prompt feedback
13 May 2026
The process took 8 weeks
The process took 8 weeks! The person assigned to my load didn’t ever answer a phone call to answer any questions I had! She reverted to email only which added days or weeks to answer a simple question that could have been cleared up instantly. She gave vague answers to my questions and for someone who didn’t understand the process only until she gave a direct answer did things move forward. I will not recommend HFS to anyone for that reason. HFS should work to be more personal with Clint’s !
13 May 2026
Reply from HFS Financial
Congratulations on your funded loan, and thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet expectations, particularly regarding communication and the overall timeline of the process. We recognize the importance of being able to speak directly with your loan processor and receive clear, timely answers to your questions. Your comments regarding responsiveness and communication will be reviewed internally as we continue working to improve the customer experience. We appreciate your feedback and the opportunity to learn from your experience.
Adam and Carrie were very helpful and…
Adam and Carrie were very helpful and answered my questions
12 May 2026
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