Real Review!!! HFS very quick to connect with you, after the loan processor connected with me required info paystubs, dl, etc. NO ISSUES. there is a 24-72 hour wait before you hear anything. in 11 day... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There were some communication gaps, mostly the timeliness of responses, but none of that matters when you have a team working hard to secure the funds you need to complete a project. When the outcome... See more
Kathy was incredible and very responsive. HFS helped us where others couldn’t. I would highly recommend them for their efficiency and efforts.
Company replied
Hfs was certainly easy to work with. There were a couple times I wanted a little more communication but actually the process was moving forward at lightning speed. Thank you for helping me out. Can't... See more
Company details
- Non-Bank Financial Service
- Business to Business Service
- Financial Consultant
- Loan Agency
- Marketing Agency
Written by the company
With HFS, you can rest assured you will be provided with industry-leading loan terms and the best customer service experience possible. Loans powered by HFS Financial are personal loans, which means no equity = no problem. The loan options are based on your income and creditworthiness. Unlike most home improvement loans, you as the consumer get the money funded directly to you upfront. HFS Financial loan programs do not fund to the contractor, which empowers YOU, the consumer, and makes life easier for the contractor when it comes to getting paid. HFS Financial prides itself on being one of the only options that ensures the full funds are disbursed directly to the consumer so that YOU control the money and not the contractor. Why let the lender fund the contractor directly and you have no say? That’s crazy! It’s your money and we believe you should be in control. Whatever your home improvement project is, inside or out, HFS Financial offers consumers access to the best personal loan options available based on our suite of custom-developed loan programs with industry-leading loan terms and low fixed rates. Once approved, loans can typically fund very quickly with little to no documentation required from the consumer. When you complete our fast and easy inquiry, the information you provide HFS Financial is securely transmitted to our in-house team of highly specialized financial loan consultants. In less time than any other home improvement loan process, we’ll have you connected with the project financing you need. We are your one-stop shop for any kind of home improvement loan: swimming pools, metal roofs, hardwood flooring, kitchen and bath remodels, basement finishing, outdoor kitchens, and so much more.
The Best Home Improvement Loan Experience
Written by the company
- HFS Helps Homeowners Realize Their Dreams
- At HFS, we are committed to helping homeowners seeking financing for virtually any home improvement through innovative financing options that coupled with our incredibly team and technology deliver a best-in-class lending experience.
Contact info
100 Owings Court #13, 21136, Reisterstown, United States
- (800) 254-9560
- info@hfsfin.com
- hfsfinancial.net
HFS - Easy Home Improvement Financing
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
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I liked how the process was fast and…
I liked how the process was fast and easy and not alot of stringent paperwork was asked.
What i disliked was I could never get ahold of the loan processor for questions I had.. I actually had to call other departments at HFS to pass messages for me which I felt is totally unprofessional..
11 May 2026
Reply from HFS Financial
We appreciate you sharing your experience. We are pleased to hear that you found the application process fast and easy. At the same time, we regret that communication during your loan process did not meet expectations.
Customers should be able to easily connect with their loan processor when questions arise, and we understand your frustration with having to contact other departments for assistance. Your feedback is valuable and helps us identify areas where we need to improve.
Excellent team
Excellent team! Trish and Dan are greta at what they do, and were able to help us with our myriad of questions.
18 May 2026
cdecker was on point ahead of kept me…
cdecker was on point ahead of kept me up to date on every thing. It was easy process
18 May 2026
It was a bit confusing,at first
It was a bit confusing,at first, because I didn't have a membership number. Finally got a hold of a person who was helpful. She was a bit snippy but ended up being helpful. For people who don't know their way around technology, this process could be a bit frustrating.
8 May 2026
Funding with Ease! Communication is the key with any…
Communication is the key with any transaction. The loan representatives, Trish Osborne and others, made this experience thorough and concise.. I appreciate the knowledge and expertise of the representative and company. Your staff displayed courtesy and professionalism throughout the process. They were available in a timely manner. I will recommend this company to my fellow associates should they be in need of funding. Thank you to the company for your expert processing and confidentiality in handling my recent transaction.
8 May 2026
There has been a lot of confusion as to…
There has been a lot of confusion as to what documents needed signed, and what we were supposed to do.
Now I can't access my account to setup payments.
15 May 2026
Reply from HFS Financial
Congratulations on funding your home improvement loan through HFS. We will ensure we contact you directly to confirm you are aware of how to make payments if you have not elected for autopay. That information would have been provided prior to and during the approval, closing, and funding of your loan as well if you reference those emails.
its ok the customer review is not too…
its ok the customer review is not too good but ok my problem was solved
5 May 2026
Unprompted review
Reply from HFS Financial
Hi, As this was an organic review and not an invited review based on an account that you have with HFS we cannot find any record of you in our systems. This is HFS Financial (www.hfsfinancial.net), if this is not the company you intended to leave the review for, we want to bring that to your attention. If we are the company you intended to leave the review with, you can provide us more information about your loan experience so we can better understand how to assist.
They responded real quick after I was…
They responded real quick after I was considering using them. They made the process easy and was done in a timely manner.
15 May 2026
The application process was easy
The application process was easy, quick and proficient. You literally find out you’re pre-approved in minutes. Highly recommend.
14 May 2026
I really felt that the paperwork…
I really felt that the paperwork required by Lafayette credit Union was a little too much overboard it should be streamlined much easier than what it was
7 May 2026
The process was quick and easy
The process was quick and easy. Very friendly people to work with. The questions I had were answered in a very timely manner.
13 May 2026
They were in constant contact even when…
They were in constant contact even when we were having issues getting the documents to sign.
13 May 2026
It went well.
6 May 2026
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