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Hey Pharmacist Reviews 

7,377
•
TrustScore 4.5 out of 5

4.7

Pharmacy
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Review summary

Created with AI, based on recent reviews

Evaluating 203 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how simple it is to order repeat prescriptions through the app and deeply appreciate receiving helpful automated reminders about their upcoming refills. People also love the prompt delivery service, noting that their medications arrive safely and quickly right to their home address without any hassle. Some reviewers were not happy with delivery delays, mentioning that orders can sometimes take significantly longer to arrive and leaving them without medication. A few other people also felt that accessing the application can occasionally be frustrating due to technical login issues.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting the easy website navigation and... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that medications arrive promptly... See more

User experience

Consumers find user experience to be a seamless and reliable process, highlighting the simple account setup,... See more

Application

Clients share satisfaction on application, noting it is very easy to use for ordering repeat prescriptions... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy to order repeat prescriptions using the Hey pharmacy app. You have nothing more to do and the drugs arrive through the post a few days later. Much easier than contacting a surgery and going... See more

Rated 5 out of 5 stars

So easy to use, no messing and delivered in days, no queue for script, no pharmacy queue, only to be told sorry we can’t complete your order you’ll have to come back, Summary, don't shout too loud eve... See more

Rated 5 out of 5 stars

Hey Pharmacist is always efficient. The pharmacy reminds me when I should order and informs me if a holiday is due which could delay delivery. They tell me the request is at the doctor, when permitt... See more

Rated 5 out of 5 stars

Always really easy for me to place orders for my repeat prescription. Good regular, quick updates and I always get my order delivered promptly. Set up is fairly straightforward too and thankfully not... See more

Company details

  1. Pharmacy
  2. also in
  3. Home Health Care Service
  4. Online Pharmacy

Written by the company

Hey Pharmacist lets you order, track and get reminded about your NHS repeat prescription in just two taps and also book appointments for vaccines and other health services.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(7,377)

203 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

listening to customers.

They seem to have taken notice of previous comments made and reduced packaging so the order fits through the letterbox. So I find them very satisfying and a great way to receive.y repeat prescription.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company. Our Pharmacy where I live was unreliable with opening hours also not having enough stock. So I decided to use an online Pharmacy. Best thing I could have done. Always had my meds in stock and always delivery to my home

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Using Hey Pharmacist is a no brainer

I would recommend Hey Pharmacist to anyone who is experiencing problems with their prescription from their chemist. It's easy to set up an account, and ordering is simple. Delivered to your door within a week, and kept informed throughout the process.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Never had any issues

Never had any issues. Get reminders when to order and kept up to date with the progress of my order. Don't have to worry about getting parked in a very busy village as orders are sent via Royal Mail.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Hey Pharmacist is always efficient

Hey Pharmacist is always efficient. The pharmacy reminds me when I should order and informs me if a holiday is due which could delay delivery.
They tell me the request is at the doctor, when permitted and when despatched.
They deliver ASAP via Royal Mail which is also informs me about the delivery date.

11 February 2026
Unprompted review

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