Very easy to order repeat prescriptions using the Hey pharmacy app. You have nothing more to do and the drugs arrive through the post a few days later. Much easier than contacting a surgery and going... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
So easy to use, no messing and delivered in days, no queue for script, no pharmacy queue, only to be told sorry we can’t complete your order you’ll have to come back, Summary, don't shout too loud eve... See more
Hey Pharmacist is always efficient. The pharmacy reminds me when I should order and informs me if a holiday is due which could delay delivery. They tell me the request is at the doctor, when permitt... See more
Easy to order, fast delivery, no hassle, no problems. 10/10 would definitely recommend Hey Pharmacist and already have many times. Beats getting turned away from the pharmacy because the pharmacist is... See more
Company details
Written by the company
Hey Pharmacist lets you order, track and get reminded about your NHS repeat prescription in just two taps and also book appointments for vaccines and other health services.
Contact info
Rowlands Pharmacy Online, WA7 3DJ, Rivington Road, Runcorn, Cheshire, United Kingdom
- 01928 761015
- help@heypharmacist.co.uk
- heypharmacist.co.uk
4.8
Excellent
7K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
We love the fact that we can order the…
We love the fact that we can order the families medicine and can see the progress of the order.
2 April 2026
Unprompted review
Mixed bag.
Mixed bag.
For my own medication it has been straight forward. However for months I tried to add my mother-in-law on my app. I did everything I was asked but "computer said no", despite having no problem having my mother-in-law on my Lloyd's pharmacy app. Sadly they closed. I decided to just order my mother-in-law medication via the surgery who sent it to Hey Pharmacy. Latest medication was sent to Hey Pharmacy on 4th March, I called today (12th March) and it is still "being prepared". So yet again I have had to call and cancel the order to release the prescription back so it can be filled by my local pharmacy. I work full time. This is frustratingly difficult for 2026.
12 March 2026
Unprompted review
Reply from Hey Pharmacist
Thanks for taking the time to leave a review.
As you've not responded to Trustpilot's request for more information, so that we can locate your Hey Pharmacist account and reply correctly, we're not able to respond with specifics to your review.
You can contact the Hey Pharmacist support team on the app or by emailing help@heypharmacist.co.uk.
Best wishes,
Hey Pharmacist
Very easy to order delivery very quick…
Very easy to order delivery very quick 10 out of 10 I have never had a problem
11 March 2026
Unprompted review
8 days and still not arrived
8 days and still not arrived, disgusting.!!!!?
6 March 2026
Unprompted review
Reply from Hey Pharmacist
Thank you for sharing your feedback, all feedback is important to us.
We’re truly sorry for the delay you experienced; we know how important it is to receive medication on time.
To clarify the timeline, your order was placed on 26/02, but we didn't receive the required prescription from your GP until 02/03. Once we had this authorization, we processed and delivered your order by 07/03.
We generally recommend ordering 7-10 days in advance to allow for these external processing times. Your experience is valuable to us as we look for ways to streamline our service. If you’d like to discuss this further, please reach out to us at help@heypharmacist.co.uk.
Quick and easy ordering and very…
Quick and easy ordering and very efficient delivery thank you.
18 February 2026
Unprompted review
Prompt delivery, timely reminders
Prompt, accurate service and timely reminders.
26 February 2026
Unprompted review
My experience as been very good excellent
My experience as been very good
18 February 2026
Unprompted review
Let me know about upcoming delivers
Let me know about upcoming delivers. Medication arrives on time and do not have to go to the pharmacy, brilliant service. Thank you.
21 February 2026
Unprompted review
Efficient and Easy service
Hey Pharmacist has always been easy to use and reliable. The only problems I have ever had is with my GP surgery. Not Hey Pharmacist.
5 January 2026
Unprompted review
Ordered repeat prescription via the app…
Ordered repeat prescription via the app on a Sunday, approved by GP on Monday, dispensed Tuesday, shipped Wednesday and delivered Friday. This is just as quick as using a local pharmacy for repeat prescriptions, but with no travel required for me. Thanks for the improved convenience.
15 February 2026
Unprompted review
Recommended
I have used Hey Pharmacy for many years and have always been pleased.
It is so easy using the app to reorder my prescription.
I have only had to contact them once and they helped resolve the issue (no fault on their part).
I wold definitely recommend.
20 February 2026
Unprompted review
The initial process is much…
The initial process is much quicker.Despatch is taking a bit longer but still arriving in time.
12 February 2026
Unprompted review
fast efficient service
10 February 2026
Unprompted review
AccuraAccurate & on time - everytimete & on time
Accurate & on time - everytime :-)
20 February 2026
Unprompted review
It's usually a very easy experience
It's usually a very easy experience. No having to go to the GPs surgery and finding somewhere to park; no time spent going to the pharmacy in town (and parking again). No waiting around to get the meds. If I've ever had a problem it's been sorted quickly and efficiently.
19 February 2026
Unprompted review
An absolute godsend!!!
Been using for years now. This makes life so much easier having the prescription delivered to my home address. The Reminders are a godsend too as I usually go out of sync and forget when I’m due. Brilliant service please don’t ever stop!!
19 February 2026
Unprompted review
Excellent service
Excellent service. Great for repeat prescriptions. Very happy customer, especially as it involves no queuing nor waiting at my local pharmacy!
12 February 2026
Unprompted review
First class service
First class service , prepared and delivered as promised and even send a reminder when it's time to reorder .
6 February 2026
Unprompted review
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