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Hey Pharmacist Reviews 

7,377
•
TrustScore 4.5 out of 5

4.7

Pharmacy
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Review summary

Created with AI, based on recent reviews

Looking at 206 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how remarkably easy it is to place repeat prescription orders online, appreciating the prompt delivery straight to their home address. People also note that the dedicated staff provide a completely seamless and helpful service, making managing monthly medications entirely stress-free. Some reviewers were not happy with occasional unexpected delays, mentioning that preparing orders and receiving deliveries sometimes took over a full week. A few individuals also pointed out occasional difficulties regarding stock availability and found that the automated chatbot responses were unhelpful when seeking assistance.

What people talk about most

Order

Reviewers mention positive feedback about order, noting that using the app to reorder repeat prescriptions is... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that medications arrive promptly through the... See more

User experience

People report positive experiences with user experience, highlighting that the application is uncluttered and... See more

Staff

Customers had positive experiences with staff, noting that the team always goes the extra mile and provides... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy to order repeat prescriptions using the Hey pharmacy app. You have nothing more to do and the drugs arrive through the post a few days later. Much easier than contacting a surgery and going... See more

Rated 5 out of 5 stars

So easy to use, no messing and delivered in days, no queue for script, no pharmacy queue, only to be told sorry we can’t complete your order you’ll have to come back, Summary, don't shout too loud eve... See more

Rated 5 out of 5 stars

Hey Pharmacist is always efficient. The pharmacy reminds me when I should order and informs me if a holiday is due which could delay delivery. They tell me the request is at the doctor, when permitt... See more

Rated 5 out of 5 stars

Always really easy for me to place orders for my repeat prescription. Good regular, quick updates and I always get my order delivered promptly. Set up is fairly straightforward too and thankfully not... See more

Company details

  1. Pharmacy
  2. also in
  3. Home Health Care Service
  4. Online Pharmacy

Written by the company

Hey Pharmacist lets you order, track and get reminded about your NHS repeat prescription in just two taps and also book appointments for vaccines and other health services.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(7,377)

203 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Everything is made easy with Hey…

Everything is made easy with Hey Pharmacist, as they do all the work. Reminders, sending to GP & delivering to your address. Very efficient and good delivery times

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Extra Mile

Hey Pharmacy has always gone the “extra mile” when dealing with my repeat prescriptions. Ordering & delivery always prompt with regular updates on progress. On the odd occasion when my GP surgery has not processed the prescription correctly, Hey pharmacy has always’sorted it’. Thank you.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order, fast delivery, no hassle, no problems. 10/10 would definitely recommend Hey Pharmacist and already have many times. Beats getting turned away from the pharmacy because the pharmacist is at lunch or having a break.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

My prescriptions

9 out of 10 times I get a reminder to request my medication. It is normally delivered within a week. Takes all the stress of trying to collect your repeat medication.

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Fast and reliable service.

I have used Hey Pharmacist for a number of years and found them very reliable, extremely fast at organising my prescription with quick delivery time. First class service.

18 February 2026
Unprompted review

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