MISTR Reviews 347

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 123 reviews, reviewers had a great experience with this company. Customers are really happy with the delivery service, noting that medications arrive on time and the process is easy and convenient. Many people appreciate the user experience, finding the online process simple, stress-free, and efficient for accessing medication and at-home testing. However, some people were dissatisfied with the service and customer service, mentioning issues with delayed test results, slow communication, and difficulties in resolving problems with pharmacies. A few other people also felt that the staff could be more attentive, with occasional reports of missed appointments or a lack of understanding regarding specific issues.

What people talk about most

Service

Clients share ambiguous opinions on service. Many reviewers express significant frustration, citing issues... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers express significant frustration with poor... See more

Delivery service

Users describe positive interactions with delivery service. Many customers appreciate the convenience of... See more

User experience

Reviewers mention positive feedback about user experience. Many customers describe the process as very easy,... See more

Staff

People report ambiguous experiences with staff. Many customers praise the professionalism and responsiveness... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love providing specimens at home instead of going to the lab, but I had to do the blood spot twice and both times it wasn’t perfect, so I had to go to the lab anyway. Be very careful when you’re doi... See more

Rated 5 out of 5 stars

MISTR has been a literal life-saver for me! I did not have the insurance or ability to get PReP and MISTR made it a seamless process. The at home testing is certainly convenient, the regular dr visit... See more

Rated 5 out of 5 stars

I've been with Mistr since 2021. I've been with Mistr for four years now, and I have no complaints. They've been attentive, punctual, and have resolved any issue with the pharmacy immediately. So, I'd... See more

Rated 5 out of 5 stars

I honestly can't praise Mistr enough – they've completely transformed how I access PrEP (Pre-Exposure Prophylaxis), making what could be a complex process incredibly simple and stress-free. Every step... See more


Company details

Written by the company

MISTR is a telemedicine platform offering easy, discreet online access to pre-exposure prophylaxis (PrEP) and long- term HIV care in all 50 states, D.C. and Puerto Rico. Gay owned and operated, MISTR has brought together a network of the best doctors, pharmacists, and problem solvers to make PrEP and HIV care available to all who need it – 100% free. No doctor’s office, no paperwork and free delivery.


Contact info

3.8

Great

TrustScore 4 out of 5

347 reviews

5-star
4-star
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1-star

Replied to 29% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

The service is great

The service is great. All communication is clear and easy to understand. The doctors and staff that I have communicated with were very helpful. My screenings are scheduled with no issues. My medication is delivered on time. I recommend this service to everyone who needs to have this protective treatment.

9 July 2025
Unprompted review
Rated 5 out of 5 stars

I've been with Mistr since 2021

I've been with Mistr since 2021. I've been with Mistr for four years now, and I have no complaints. They've been attentive, punctual, and have resolved any issue with the pharmacy immediately. So, I'd like to take this opportunity to congratulate them and thank them for the excellent medication delivery service. Their doctors are professional, especially Dr. Patrick. The support staff, Dante and Fernando, are always kind and responsive. I have no complaints, only gratitude for them. Thank you, Mistr.

6 July 2025
Unprompted review
Rated 5 out of 5 stars

I’ve been with Mistr for 2 years now…

I’ve been with Mistr for 2 years now and It has been wonderful. Their results are accurate and had caught some STD which I was skeptical due to the time that takes to deliver the samples. I have no complaints. My medicine comes fast. They are very helpful, understanding and caring. I hope I can continue using them for a long time.

6 July 2025
Unprompted review
Rated 5 out of 5 stars

Communication was easy

Communication was easy, direct and on time. Medication arrives as scheduled. The Doctors, are polite and very informative.

7 May 2025
Unprompted review
Rated 4 out of 5 stars

I love providing specimens at home…

I love providing specimens at home instead of going to the lab, but I had to do the blood spot twice and both times it wasn’t perfect, so I had to go to the lab anyway. Be very careful when you’re doing the blood spot sample.

16 April 2025
Unprompted review
Rated 5 out of 5 stars

I honestly can't praise Mistr enough

I honestly can't praise Mistr enough – they've completely transformed how I access PrEP (Pre-Exposure Prophylaxis), making what could be a complex process incredibly simple and stress-free. Every step of my journey with them has been nothing short of exceptional, discreet, and genuinely supportive. It's been two months and haven't encountered a single problem. Thanks Mistr!

18 June 2025
Unprompted review
Rated 5 out of 5 stars

The process is very easy

The process is very easy, I like that I can be at home and still be able to get my medication delivered to my door. They also send you an at-home testing that you can do in the privacy of your own home

16 June 2025
Unprompted review
Rated 5 out of 5 stars

One of the best working companies in the USA

Rearly happening to meet such a company that knows whats mean service and customer support. I'm with them about 4 years and still can’t believe that they are real. Such an organized and educated company I never saw in USA. I’m surprised reading all those negative reviews, it seemed they are talking about different companies, like phone service lol The pharmacy mistake, late and something can happen, but its not their own pharmacy, they just collaborate with pharmacy. Tho, the pharmacy that I receive my med. is working perfectly too. They do everything to make your life easy and stress free. Thank you to all of you, for your work, for everything that you do for human.

2 June 2025
Unprompted review
Rated 5 out of 5 stars

Even if you don’t have insurance. They got you

Even if you don’t have insurance, they will give to you the prep, it’s marvelous because I don’t have any insurance and I have been receiving it for 4 months now, also the doxy prep if you want it. The process was really simple and fast, I had not have side effects at all. I Highly recommend mistr.

24 May 2025
Unprompted review

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