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Hermosahair Reviews 

1,358
•
TrustScore 4.5 out of 5

4.7

Wig Shop
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Review summary

Created with AI, based on recent reviews

Looking at 533 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items are soft, natural-looking, and exactly as pictured online. Many consumers are delighted with the fast delivery and excellent customer service, highlighting good communication and helpful support. The products are often described as beautiful, comfortable, and easy to wear, leading to numerous compliments and repeat purchases. However, some people mentioned issues with product accuracy, stating that certain items did not match the advertised pictures or descriptions, particularly regarding color and style. A few other people also felt that the quality was poor or that the wig caps were too small, making them uncomfortable or unusable. Additionally, some reviewers expressed dissatisfaction with customer service when issues arose, citing slow responses or difficulties with refunds for lost or incorrect orders.

What people talk about most

Product

Customers had positive experiences with product, with many expressing delight that the items received were... See more

Quality

Reviewers mention positive feedback about quality, with many describing products as exquisite, top-tier, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting the speed of... See more

Order

Clients share positive opinions on order, with many expressing satisfaction and a strong intent to reorder,... See more

Customer service

Consumers find customer service to be positive, with many reviewers describing it as excellent, great, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently got my Black Cherry Boho Braided Wig from Hermosa Hair, and let me tell you- I absolutely in love with it!!❤️ This wig is everything I was looking for and more. The beautiful water wave... See more

Company replied

Rated 5 out of 5 stars

I’m so glad I purchased this hair. The quality is exquisite. The lace is perfectly cut and the edges are 4C curly as described. Very refreshing to get something that is exactly as pictured. I wish oth... See more

Rated 5 out of 5 stars

I have been buying wigs from hermosa Hair for about a year now! I was previously purchasing from another vendor and I have not looked back! I suffer from alopecia and I will have to wear wigs for the... See more

Company replied

Rated 5 out of 5 stars

My wig is beautiful! The color is gorgeous and hair so soft. It's exactly what was pictured and expected. They kept me updated on shipping and delivery and I couldn't be more pleased with my experienc... See more

Company replied

Company details

  1. Wig Shop

Written by the company

Hermosa Hair is an famous human hair brand from China that own factory support, Founded in Xuchang City,Henan Province.we offer factory price with great quality hair, can meet the diverse needs of customers, offer customized service. We focus on offer various human hair products: All textures of Hair Weaving, Closures, Frontals, and Wigs. Our products ship to USA, European, Africa and many other Areas, and our factory is keep updating to provide better and better products to make our brand more and more reliable.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 4% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(1,358)

510 reviews in the last 12 months

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Rated 5 out of 5 stars

Hermosa hair has fast delivery

Hermosa hair has fast delivery. It came in 3 days. The hair is great quality and very minimal shredding. There is no smell and the hair is so soft. I love it so much I bought another one as soon as I tried it on

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Wig and Bundles

I ordered a wig and bundles. Hair had no smelled and arrived quickly. Quality seems good and customer service was great. Would definitely order again

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Love the hair

Ordered hair came very quickly. Received package yesterday. Hair is super soft and beautiful no shedding at all. Love it will definitely be ordering again. Quality of hair is what it says it is. Got alot of compliments

Latrice

12 May 2026
Unprompted review
Rated 5 out of 5 stars

10/10 definitely recommend 💯

The hair that I got installed was a 360 lace, pre cut, pre bleached, 24 inches, and 220% density, and it came exactly as advertised. The length was perfect as well as the pre cut lace which made it much easier to install. I def recommend this wig brand to future buyers.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Glueless Wig Human Hair Water Wave Wig

Let’s start off by saying, numero uno……THIS WIG IS FIRE! When I got it, straight out of the packaging, I didn’t have to do anything to it. The lace is PERFECT. the hair itself is PERFECT. I wore it the very next day to my business and I received SO many compliments. This wig is an 18”, 150% density. I wanted it to have the wet look and I used water and curling gel and it came out fabulous! Oh and the drawstring is an added plus! This is theeeeeeee best curly wig that I’ve purchased in a VERY long time. Shipping was fast. I’ll be ordering again very very soon.

11 May 2026
Unprompted review
Rated 2 out of 5 stars

Won't order from this company again

The communication was great and I received my wig quickly. When I receive the wig it looked great out of the box but when I tried to put it on the cap is extremely small, the braids up front are skimpy and you can't really change the style up in the front because of this, the wig look nothing like what is shown. I made it work with the cap size because I was going on my honeymoon. I wore the wig for two days and had to take it off. I don't feel like this is human hair and if it is it's poor quality! The wig is also not very full and I got the the 220 density. All in all it was a large waste of money. Will not order from this company again!

5 May 2026
Unprompted review
Rated 1 out of 5 stars

extremely disappointed

extremely disappointed with my experience with Hermose Hair. I asked for a refund 4 days ago, and my funds were just now being returned after being held with little to no communication. My birthday and Mother’s Day were not taken into consideration at all during this process.

I truly wanted the wig and was excited to support your company, but if the order could not be fulfilled properly, I expected a timely refund instead of my money being tied up for days. Holding a customer’s funds without resolving the issue quickly is very unprofessional and honestly comes across as low down and fraudulent.

This situation caused unnecessary stress during an important time for me, and I feel completely let down by your customer service. Customers deserve honesty, communication, and respect when spending their hard-earned money.

I hope your company takes situations like this more seriously moving forward because this experience has definitely made me reconsider ever shopping here again.

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Very fast shipping

Very fast shipping! The wigs are BEAUTIFUL and soft. I haven’t installed them yet but I cannot wait until I do! Will be ordering again!

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Newbie!

This was my first time using their site and I had a million questions and they were so patient and a pleasure to work with! I wanted my hair customized and they were nice enough to do it for me no charge! My package shipped and I received it in just 3 days! The hair is beautiful and so soft! I was shocked! I will never buy hair anywhere else! Hermosa Hair Rocks!!!! 10 out of 10!!!

7 May 2026
Unprompted review

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