Hermosahair Reviews 

1,358
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 533 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items are soft, natural-looking, and exactly as pictured online. Many consumers are delighted with the fast delivery and excellent customer service, highlighting good communication and helpful support. The products are often described as beautiful, comfortable, and easy to wear, leading to numerous compliments and repeat purchases. However, some people mentioned issues with product accuracy, stating that certain items did not match the advertised pictures or descriptions, particularly regarding color and style. A few other people also felt that the quality was poor or that the wig caps were too small, making them uncomfortable or unusable. Additionally, some reviewers expressed dissatisfaction with customer service when issues arose, citing slow responses or difficulties with refunds for lost or incorrect orders.

What people talk about most

Product

Customers had positive experiences with product, with many expressing delight that the items received were... See more

Quality

Reviewers mention positive feedback about quality, with many describing products as exquisite, top-tier, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting the speed of... See more

Order

Clients share positive opinions on order, with many expressing satisfaction and a strong intent to reorder,... See more

Customer service

Consumers find customer service to be positive, with many reviewers describing it as excellent, great, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently got my Black Cherry Boho Braided Wig from Hermosa Hair, and let me tell you- I absolutely in love with it!!❤️ This wig is everything I was looking for and more. The beautiful water wave... See more

Company replied

Rated 5 out of 5 stars

I’m so glad I purchased this hair. The quality is exquisite. The lace is perfectly cut and the edges are 4C curly as described. Very refreshing to get something that is exactly as pictured. I wish oth... See more

Rated 5 out of 5 stars

I have been buying wigs from hermosa Hair for about a year now! I was previously purchasing from another vendor and I have not looked back! I suffer from alopecia and I will have to wear wigs for the... See more

Company replied

Rated 5 out of 5 stars

My wig is beautiful! The color is gorgeous and hair so soft. It's exactly what was pictured and expected. They kept me updated on shipping and delivery and I couldn't be more pleased with my experienc... See more

Company replied


Company details

  1. Wig Shop

Written by the company

Hermosa Hair is an famous human hair brand from China that own factory support, Founded in Xuchang City,Henan Province.we offer factory price with great quality hair, can meet the diverse needs of customers, offer customized service. We focus on offer various human hair products: All textures of Hair Weaving, Closures, Frontals, and Wigs. Our products ship to USA, European, Africa and many other Areas, and our factory is keep updating to provide better and better products to make our brand more and more reliable.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 4% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(1,358)

510 reviews in the last 12 months

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Rated 5 out of 5 stars

I’m very happy and satisfied with my order

I’m very happy for order. Thank you Hermosahair, my order arrive on time and it came with all the items I needed and the quality of the hair is amazing, I didn’t expect this at all, I will definitely be ordering from you guys again.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Give them a try

My first time ordering a unit from HermosaHair. It was delivered in 5 days. It is a beautiful wig 20' body wave soft, the lace is almost HD very easy to work with. No outrageous smell. I would definitely be ordering again.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

I definitely will be a repeat customer

I had a great experience with this company! My wig arrived within just two weeks, which was okay. Throughout the process, I reached out to customer service a couple of times, and each time they responded quickly and provided information about my order status.
When my wig arrived yesterday, it was exactly as described: no surprises, just perfect! The quality is great, and I absolutely love how it looks and feels. It’s clear they deliver on what they promise.
I’m satisfied with my purchase and will definitely be a repeat customer. Highly recommend!

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Great hair

Great hair ! fast delivery! Looks exactly in the photos and also responded quickly when i had questions about the hair.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

The hair is beautiful and the color is…

The hair is beautiful and the color is perfect. It’s don’t hold a curl long but it doesn’t tingle, a little shedding and the lace is good (per my hairstylist). I requested a smaller cap and it fits perfectly. It did take at least two weeks or so to get here, so if you need it asap, don’t get color or special cap size. If things change for the worse after I’ve worn it longer than 24hrs, I’ll come back but for now, I love it. Will try the bundles and frontal next.

18 April 2026
Unprompted review
Rated 4 out of 5 stars

Waited a while for my package

Waited a while for my package, but once I received it they included free eyelashes and other accessories. The hair looks great and good quality! Also comes in a pretty silky purple bag!

17 April 2026
Unprompted review
Rated 1 out of 5 stars

Terrible Customer Service - Returns

I have been trying to contact the company to return my wig from the day I received it. I’ll pre-face this by saying the hair is beautiful, very soft and good quality. However, in my opinion, it does not look as pictured. I contacted them less than an hour after receiving it to begin the return process. They responded asking for pictures that it has not been touched which I provided. They then responded with ways in which I could treat it to make it more ‘beautiful’ and offering a discount. I declined this and re-requested the procedure to return it. I’ve contacted them 3 times since and have heard nothing from them. I do not trust this company any longer and warn others to be wary! Shame as I was hoping to order from them again but perhaps the more basic looking wigs to avoid disappointment.

30 March 2026
Unprompted review

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