Hermosahair Reviews 

1,369
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 533 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, describing them as soft, natural, and often exactly as pictured. Many appreciate the beautiful appearance, comfortable fit, and minimal shedding. People frequently highlight fast delivery and excellent customer support, noting efficient communication and overall satisfaction. However, some customers noted discrepancies between the product received and its online description, such as incorrect braiding, color, or ill-fitting wig caps. Additionally, some reviewers experienced problems with customer service regarding lost packages or refunds, and a few reported concerns about hair quality.

What people talk about most

Product

Customers had positive experiences with product, with many expressing delight that the items received were... See more

Quality

Reviewers mention positive feedback about quality, with many describing products as exquisite, top-tier, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting the speed of... See more

Order

Clients share positive opinions on order, with many expressing satisfaction and a strong intent to reorder,... See more

Customer service

Consumers find customer service to be positive, with many reviewers describing it as excellent, great, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently got my Black Cherry Boho Braided Wig from Hermosa Hair, and let me tell you- I absolutely in love with it!!❤️ This wig is everything I was looking for and more. The beautiful water wave... See more

Company replied

Rated 5 out of 5 stars

I’m so glad I purchased this hair. The quality is exquisite. The lace is perfectly cut and the edges are 4C curly as described. Very refreshing to get something that is exactly as pictured. I wish oth... See more

Rated 5 out of 5 stars

I have been buying wigs from hermosa Hair for about a year now! I was previously purchasing from another vendor and I have not looked back! I suffer from alopecia and I will have to wear wigs for the... See more

Company replied

Rated 5 out of 5 stars

My wig is beautiful! The color is gorgeous and hair so soft. It's exactly what was pictured and expected. They kept me updated on shipping and delivery and I couldn't be more pleased with my experienc... See more

Company replied


Company details

  1. Wig Shop

Written by the company

Hermosa Hair is an famous human hair brand from China that own factory support, Founded in Xuchang City,Henan Province.we offer factory price with great quality hair, can meet the diverse needs of customers, offer customized service. We focus on offer various human hair products: All textures of Hair Weaving, Closures, Frontals, and Wigs. Our products ship to USA, European, Africa and many other Areas, and our factory is keep updating to provide better and better products to make our brand more and more reliable.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 4% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(1,369)

521 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My experience with Hermosahair was…

My experience with Hermosahair was great easy to order a variety of hair to choose from. The price was worth the product. My unit was very nice soft full bounce was everything .The length was perfect . I love the adjustable straps . My hair was definitely worth the wait which wasn’t long. No smell no shedding excellent quality. I loved it so much I ordered another style I can’t wait for that unit to come.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

I’m really impressed with this wig from…

I’m really impressed with this wig from Hermosa Hair! The 18-inch length is perfect — full, soft, and true to length. The baby hairs are already well done and make the wig look very natural and easy to style. The hair is silky, doesn’t tangle easily, and the lace blends nicely with the skin. Definitely good quality for the price. I’ve received so many compliments wearing it. I would absolutely buy from Hermosa Hair again!”

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Not an easy believer

It's hard trusting websites from what's shown and the reviews that's left. At some point you take a chance and be either satisfied with their products or out of some money. I can honestly say that I'm very happy with their quality of wigs, sales price and sales customer service. As of today I have ordered 10 wigs from this company. When the deals are real and quality great you cannot help yourself. I do wish they sale short styles/pixie cuts in the future that are just as good as the long haired wigs.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Second time buying

Second time buying. Love the color and texture. First time, I was skeptical so I went budget friendly. But it did not disappoint. Every one including my self loved both wigs. Shipping was consistent. It sees to be roughly about 9-10 days and that was not a problem. I will definitely buy again.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. Requested my hair be delivered by a certain time due to leaving the country last minute and the wig came just in time! Also, dyed the wig a 4 brown color and it came out really good. Very little shredding through the process. Will purchase from them again.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

At first I was skeptical about buying…

At first I was skeptical about buying from them because I saw an advert and knowing how I've been scammed before I decided to take the leap of faith and buy from them, at first my bank had issues approving the payment but they were patient with me and made everything smooth, the wig is awesome, can't wait to rock it on my friend's birthday coming weekend. Thank you 😊

20 May 2026
Unprompted review
Rated 5 out of 5 stars

I love the unit I got

I love the unit I got. It is so soft. I got a 24 inches and it is true to its length as described, without needing to stretch it out. I am happy with my first purchase from Hermosa and excited for future ones.

16 May 2026
Unprompted review
Rated 5 out of 5 stars

Never had a bad quality wig

Never had a bad quality wig ! Always get great compliments on each wig from the company ! They also have a great customer service if there is ever an issue ! I only buy ready to wear / HD lace never had to wear makeup on the lace either !

19 May 2026
Unprompted review
Rated 5 out of 5 stars

“This is my second purchase within 2 months

“This is my second purchase within 2 months and this company still gets 5 stars from me. Shipping was very fast, the hair quality was amazing, and both bundles were true to length. I got the bundle deal and was honestly impressed with how soft and full the hair felt right out the package. The texture blended beautifully, minimal shedding, and the hair held up really well. Overall another great experience and I’ll definitely continue ordering from them.”

15 May 2026
Unprompted review

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