Heritage Parts Centre Reviews 

927
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 215 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the parts, often finding them to fit perfectly and match descriptions. Many people highlight the efficient and fast delivery service, with orders frequently arriving on time, even for international shipments. Reviewers also commend the great service and helpful, knowledgeable staff, providing valuable advice and support. However, some customers also noted issues with order fulfillment and delivery. A few experienced significant delays, non-delivery, or had orders canceled after confirmation due to stock problems. Additionally, some reviewers received incorrect parts or items that did not fit their vehicle, causing inconvenience.

What people talk about most

Product

Consumers find product quality to be positive, with many stating parts were "like new," "exactly as... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the fast and swift... See more

Quality

Customers had positive experiences with quality, with many reviewers describing parts as being of good or... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers reporting efficient processing and... See more

Service

Users describe positive interactions with service, frequently highlighting great service, fast delivery, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The parts were excellent quality, good price and delivered swiftly - thank you! The only reason for 4 stars rather than 5 stars is that many of the website part descriptions are too minimal to be h... See more

Company replied

Rated 5 out of 5 stars

My VW T2 van failed it’s MOT as the offside wing mirror fell off when I adjusted it on route to the testing station. Typical! Heritage parts had one in stock and it was delivered next day and MoT pas... See more

Company replied

Rated 5 out of 5 stars

Great item, fast delivery and a good price. The locking nuts and key are superb and fit my T2 alloys but the ad was a little misleading as it shows caps for the security nuts and there were none. Howe... See more

Rated 5 out of 5 stars

Honestly the fact that they have free reliable shipping to Australia for heavy items like brake rotors is amazing and the prices are still amazing as well. Would love to see you guys add bmw parts as... See more


Company details

  1. Auto Machine Shop

Information provided by various external sources

Buy car parts, spares and accessories online for enhancement, performance and restoration of Porsche and VW cars and vans at Heritage Parts Centre, specialist suppliers of spare parts for your classic car or campervan


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

927 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(927)

228 reviews in the last 12 months

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Rated 1 out of 5 stars

Unhelpful customer service with incorrectly supplied parts

Very unhelpful with putting right there mistake.With no assistance with the return, bluntly told that this was their terms and conditions. Incorrect supplied parts by the company which where ordered correctly for my vehicle. The company admitted that these can only be supplied by the Porsche dealer. After there Porsche parts specialist told me they were initially correct, they then told me they where for the 2.7 model 'sorry. Please open a request, but return at your cost.
This turns out to be the same price as the parts them selves.
Told that they would contact me via email, still waiting...

Under the circumstance their should be some sort of contingency in the system for mistakes in there system for correctly ordered parts that clearly don't fit and are still live on the system. Looking online several other customers have had the same experience.
Save yourselves the pain and just go to the dealer

22 June 2026
Unprompted review
Heritage Parts Centre logo

Reply from Heritage Parts Centre

Hi Jonathan, I can see that our team spoke to you on the phone requesting images of the parts ordered and then replied to you on June 16th instructing you that you had ordered the incorrect part for your vehicle. They were also very helpful in recommending where to find the correct part for you. We do not offer free returns on items ordered incorrectly, I do apologize.

Rated 1 out of 5 stars

Bit Slow to Despatch Stock. No Response to Quality Problem So Far

It took longer than I’d expected for Heritage Parts Centre to ship the 2 axle seal kits I’d ordered. They seem to take several working days to get to despatching parts.
Also, one of the circular inner spring seals failed, just as the seal assembly was being carefully mounted to the axle. A split second later and it wouldn’t have been caught until the seal failed. I had to use the 2nd seal kit I’d ordered for the other side of the axle. So, the seal replacement is only half done. I’ll have to call HPC to chase up a response, hopefully resulting in receiving a replacement seal kit. I’ll then have to wait for good weather and get all the gear out again, before I can enjoy my classic car.
I’ve emailed HPC through their website complaints procedure about it, with my order details but, still haven’t had any response after 3 working days.
Like most classic car enthusiasts, I need availability of spares through after-market suppliers and I appreciate the pressures on small & medium sized businesses, especially these days. But, when suppliers take your money on ordering, I’d hope for faster and in this case, even some response at all to quality problems.

15 June 2026
Unprompted review
Heritage Parts Centre logo

Reply from Heritage Parts Centre

Hi Peter, sorry for your experience here. I have looked into this and can report that your order was placed on Friday 5th June and dispatched on Tuesday 9th June, which is 2 working days. Our terms of business on standard delivery (which you selected) is 2-3 working days to dispatch. If you would like your order faster you need to select a next day service, or next day pre-12 both of which are offered to customers. I am glad to see that within 3 hours of your online message about needing a replacement we replied and confirmed it was sent same day to you.

Rated 4 out of 5 stars

The fitment of the Type 4 headers was…

The fitment of the Type 4 headers was good. A few taps with a rubber mallet, and they mated right up. That's as far as I've gotten with them. They look professionally welded to me and am happy with the end product. Thank you!

You can edit this part out, but I knocked off a star for the combs of; the high price of the product, long wait time, and I paid an extra $34 for the tarrifs in top of the price of the product. I know I agreed to the terms of purchase, but I now wonder if it was really worth the time and money. Thanks for asking for a review. It's not a dig, just replying to what I thought about the experience.

1 June 2026
Unprompted review
Heritage Parts Centre logo

Reply from Heritage Parts Centre

Thank you for your kind and constructive feedback Joseph.

Rated 1 out of 5 stars

The parts were as expected but took a…

The parts were as expected but took a week and a half to get here! Only update that I was given was the tracking number which I could clearly see my part stuck for several days in Gatwick. I suspect the part was not in stock as indicated on the website and that Heritage are drop shipping. Not the customer experience I’m used too and will start to look at using other suppliers more often.

10 June 2026
Unprompted review
Heritage Parts Centre logo

Reply from Heritage Parts Centre

Hi Joe, the reason you saw Gatwick in the Royal Mail tracking is because that is the nearest main depot to our warehouse in West Sussex. I am sorry for their delay. You selected standard delivery which on low value orders is sent tracked Royal Mail. We do not drop ship. In future if you are in a rush for your items do try one of our next day or next day before 12 delivery services.

Rated 5 out of 5 stars

Excellent headlights

The headlights are of very good quality. They were easy to fit and look great.

12 June 2026
Unprompted review
Heritage Parts Centre logo

Reply from Heritage Parts Centre

Thank you for sharing your feedback!

Rated 5 out of 5 stars

Shipped very fast to the US

Shipped very fast to the US, parts Quality is excellent. End of the bumpers were damaged and chrome was cracked but that is covered by the end caps, but thats to be expected when shipping to another country.

16 May 2026
Unprompted review
Heritage Parts Centre logo

Reply from Heritage Parts Centre

Thank you Ryan, nice to hear your feedback.

Rated 3 out of 5 stars

Parts are good quality and look great (…

Parts are good quality and look great ( not yet fitted) however customer service contact is very difficult. We ordered over the German site ( Bremen) we did not receive anything about delivery, only thing received was the invoice. I tried to contact Heritage by phone to ask about our order only to hear that all questions had to be put over the contact form. This I did, I received no information that the contact form had been received.
I then wrote an email over the “ HELP” mail address .
Will answered my mail and after two other emails we finally received tracking details. The order to delivery took 5 weeks. Telephone contact would in my opinion been easier.

4 May 2026
Unprompted review
Heritage Parts Centre logo

Reply from Heritage Parts Centre

Hi Graham, in future do check your junk or spam email folders as we automatically send order confirmation emails for all our orders, and some customers have found these emails are filtered into those folders by their mail provider.

The invoice you received is only sent upon dispatch and is usually accompanied by tracking detail. You can always call our UK contact number which is displayed on our contact us page if you need any advice.

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