Steve was so helpful in settling up an ad-hoc more complex than average care case at very short notice for me this afternoon. He went above and beyond to organise everything and we couldn’t be more g... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After successfully completing & receiving the HHA (licenced by state of FL)in 2025, I joined Helping Hands Home Care in August 2026 as a home health care aide. I was welcomed warmly into a very welcom... See more
Company replied
Telephone access to the branch manager is simple. She coordinates the care staff who have enabled my sister in law to have more confidence, maintain an orderly house and have a better routine. Elaine... See more
Company replied
Very happy with the 24/7 care provided to my elderly parents by Helping Hands carers Martha and Lorraine. Being able to remain in their own home with first class care gives me great peace of mind kn... See more
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Company details
Written by the company
Since 1989, we have been providing compassionate, person-centred care at home to individuals across the UK. Our journey started in a small house in Warwickshire, and today, we have over 150 branches across the country. This growth has allowed us to extend our exceptional care and make a bigger difference while allowing our customers to remain in the place they love. Our carers are kind and compassionate individuals who always go the extra mile. They are fully trained to provide the highest level of care, no matter what condition you are living with. We are also recognised for delivering specialist dementia care, a service we have enhanced through our partnership with the Alzheimer’s Society. This has allowed us to provide our carers with dementia training to help support our customers living with different types of dementia. Our service is fully regulated and monitored by the Care Quality Commission and Care Inspectorate Wales. We are proud to have received an overall rating of GOOD, and the CIW reported that our carers go “above and beyond, doing things that are ‘not on the list’.
Contact info
10 Tything Road West, B49 6EP, Alcester, United Kingdom
- 0808 239 1170
- enquiries@helpinghands.co.uk
- helpinghandshomecare.co.uk
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Starting the search for care is not easy, so speak to Helping Hands
Starting the search for care is not easy, but my concerns disappeared when talking to Louise at Helping Hands. She took time to listen to me and explained the services available and we quickly got an assessment booked to take things further. All fees, terms & conditions were clearly explained.
29 July 2026
Unprompted review
Reply from Helping Hands Home Care
Good morning Mrs Hughes
Thank you for taking the time to leave us a 5* Review, we really appreciate it.
We are delighted to learn your call with Louise in our New Enquiries Team took away your concerns and you felt listened to.
We wish you the very best with your free assessment.
With very best wishes
Sue
This organisation has excellent staff…
This organisation has excellent staff at their Hull based branch. The organising team are thoughtful and treat my dad with dignity and respect. The carers are sensitive, thoughtful and reliable. Couldn't ask for more!
29 July 2026
Unprompted review
Reply from Helping Hands Home Care
Good afternoon,
Many thanks for taking the time to leave us a 5* Review, we really appreciate it.
We are delighted to learn you find our team in Hull are organised, thoughtful and treat your dad with dignity and respect.
We will look forward to sharing your kind words with the branch.
Very best wishes
Sue
Great service
The staff are very friendly and helpful a very understanding to the needs of the clients
29 July 2026
Reply from Helping Hands Home Care
Good afternoon Jackie,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is great to hear that the staff are very friendly, helpful and very understanding to the needs of the client.
We will be sure to share your feedback with the team in Cheltenham, who will be delighted to read your comments.
Kindest regards
Katie
Sarah was really helpful and answered…
Sarah was really helpful and answered all of my queries. She’s very quickly arranged a home assessment, and I’m hoping we can find someone suitable for my mother.
27 July 2026
Unprompted review
Reply from Helping Hands Home Care
Good afternoon Jane,
Thank you so much for finding time to leave us a 5* Review, we really appreciate it.
We are pleased to hear Sarah was able to answer all your questions on your recent call to our New Enquiries Team and has quickly arranged a free home assessment for your mother.
We will be sure to pass back your kind words.
With very best wishes
Sue
Just felt explained everything…
Just felt explained everything carefully, on what the company were able to offer
28 July 2026
Unprompted review
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are pleased to hear that during your enquiry everything was explained carefully and they helped you understand what the company was able to offer.
We will be sure to share your feedback with the team who will be pleased to read your comments.
Kindest regards,
Katie
Alaina was excellent
Alaina was friendly, sincere and highly professional on my inquiry call today - excellent, thank you!
28 July 2026
Unprompted review
Reply from Helping Hands Home Care
Good afternoon,
Thank you for your wonderful feedback, we really do appreciate it.
We're delighted to hear that Alaina was friendly, sincere, and highly professional during your enquiry call and will be sure to share your comments with Alaina and the team.
Kindest regards
Katie
Very good service.
The carers were friendly, knowledgeable and did all the jobs I asked them to without complaint.
28 July 2026
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is great to hear the carers were friendly, knowledgeable and did all the jobs you asked them to with no complaints.
We will be sure to share your feedback with the team in Cheltenham, who will be delighted to read your comments.
Kindest regards
Katie
HH143436
HH143436
as a family we are very pleased with the care my mother recieves from he carers , always on time ans super helpfull, it not only helps mum, but also gives the family pease of mind knowing shes being looked after
Paul Knight
28 July 2026
Unprompted review
Reply from Helping Hands Home Care
Good afternoon Paul,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear that as a family you are very pleased with the care your Mother received and It is great to hear that the carers are always on time and super helpful.
We will be sure to share your feedback with the team in Wigston, who will be thrilled to know that their support not only helps your Mum but gives the family peace of mind knowing she is being looked after.
Kindest regards
Katie
The assistant was very positive
The assistant was very positive, knowledgeable and helpful in answering my questions.
27 July 2026
Unprompted review
Reply from Helping Hands Home Care
Good Morning David,
Thank you for taking the time to leave us a review based on your enquiry. We really do appreciate it.
We are pleased to hear that the assistant you spoke with was very positive, knowledgeable and helpful when answering your questions, and we will be sure to share your comments with the new enquiries team who will be delighted to read your comments.
Kindest regards
Katie
Very pleased
They work with Mum to deliver her needs. They're flexible and most of all they're helping Mum retain her independence.
We're very happy.
24 July 2026
Reply from Helping Hands Home Care
Good Morning,
Thank you for taking the time to leave us a review; we really do appreciate it.
It is great to hear that the team works with your Mum to deliver support that meets her needs, is flexible, and is helping her to retain her independence.
We will be sure to share your feedback with the local branch in Blackpool, who will be delighted to read your comments.
Kindest regards
Katie
Wonderful to deal with
I found the company to be very reassuring, my initial conversation with Carole filled me with confidence that our bespoke and complex short term arrangements could be catered for. We were visited by Sian from our local team who was equally reassuring. Unfortunately a change in our mums health meant we were unable to take up the support that had been planned but we were extremely satisfied that our needs and requirements would have been met. Thank you
19 June 2026
Unprompted review
Reply from Helping Hands Home Care
Good morning,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is wonderful to hear that your initial conversations with Carole gave you confidence that your bespoke and complex short-term care requirements could be supported. We are also pleased to hear that Sian from your local team was equally reassuring and took the time to understand your needs.
Whilst we are sorry that a change in your mum's health meant that the planned support was no longer required, we are delighted that you felt confident that your needs and requirements would have been met.
We will be sure to share your feedback with Carole, Sian, and the wider team, who will be delighted to read your comments.
Kindest regards
Katie
The tautologycomments I have already made would…
The comments I have already made would be the ones I would rewrite so please look at my previous comments
24 July 2026
Reply from Helping Hands Home Care
Good morning,
Thank you for taking the time to respond to leave a review,
We will be sure to revisit your previous comments and share them with the team.
Kindest regards
Katie
Friendly, punctual, and in safe hands
The ladies and the one gentleman are always friendly and helpful to my mum, and I know she is in safe hands. Unlike another company I have tried they are always punctual, which I appreciate as my mum likes a set routine. The odd occasion they will be running late they have telephoned to let my mum know.
24 July 2026
Unprompted review
Reply from Helping Hands Home Care
Good morning,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is wonderful to read that your mum finds our team friendly and helpful, and that you feel she is in safe hands with us. Providing reliable, person-centred care is incredibly important, so we are especially pleased to hear that our carers support your mum's preferred routine by being punctual and keeping her informed if there is ever an unexpected delay.
We will be sure to share your feedback with the team who will be pleased to read your comments.
Kindest regards
Katie
Telephone access to the branch manager…
Telephone access to the branch manager is simple. She coordinates the care staff who have enabled my sister in law to have more confidence, maintain an orderly house and have a better routine. Elaine has helped out with an extra appointment visit recently. Helping Hands is both professional and very friendly which we as family appreciate. Many thanks
24 July 2026
Unprompted review
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is wonderful to hear how accessible and supportive you have found the branch manager. We are delighted that the care and coordination provided have helped your sister-in-law build confidence, maintain her routine and continue living comfortably at home. It is also lovely to hear that Elaine was able to assist with an additional visit when needed.
Thank you for your kind comments about both the professionalism and friendliness of our team. If you are able to update your review to include the name of the local branch supporting your sister-in-law, we would be delighted to ensure your feedback is shared directly with the team involved.
Kindest regards
Katie
Perfect tailored service from Wigan branch
Corrin who was provided by the Wigan branch is patient bubbly and bright. Mum and dad settled with her very quickly - even dad who doesn’t talk to strangers. The great thing is that having the same person each day means mum is remembering her and having company for an hour a day is really beneficial. Can’t recommend helping hands enough. We talked through what was needed and got exactly that.
23 July 2026
Unprompted review
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is wonderful to hear that Corrin has made such a positive difference to both your mum and dad. We are delighted that her patient, bubbly and bright nature helped them settle so quickly, and it is especially lovely to hear that your dad, who does not usually talk to strangers, has built such a positive connection with her. Consistency of care is so important, and we are pleased that having the same carer each day has provided companionship and familiar support for your mum.
We are also delighted that the Wigan team took the time to understand your family's needs and were able to provide exactly the service you were looking for.
We will be sure to share your feedback with the team who will be pleased to read your comments.
Kindest regards
Katie
Very helpful operator on the phone
Very helpful operator on the phone - was able to answer all my questions, provide all relevant information and move rapidly forward to assessment meeting.
Just what we needed in the circumstances.
23 July 2026
Unprompted review
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is wonderful to hear that our New Enquiries Team was able to answer all of your questions, provide the information you needed and support you in moving quickly towards your assessment meeting. We understand how important it is to have clear guidance when exploring care options, so we are delighted that the process was both helpful and efficient for you.
We will be sure to share your feedback with the team who will be pleased to read your comments.
Kindest regards
Katie
Highly recommended for Warwickshire
We are using Helping Hands in Warwickshire for my elderly mother who is at home by herself. We find the carers and the office people to be caring, trustworthy and reliable, and we don’t know where we would be without them. Communication is always clear- we know who is turning up and when, and if there are any issues with Mum’s health, we’re always alerted in good time and if they can help with it, they will. We would highly recommend for your own loved ones, we wouldn’t trust anyone else now.
23 July 2026
Reply from Helping Hands Home Care
Good Morning,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear that you find our carers and office team caring, trustworthy and reliable. It is wonderful to know that communication is always clear, that you are kept informed about visits, and that you are alerted promptly to any concerns regarding your mum's health. We also appreciate your recommendation and your comments about the support provided to your family.
We will be sure to share your feedback with the team who will be pleased to read your comments.
Kindest regards,
Katie
Very professional carers; a lot better than others I have seen.
Very professional carers, who are conscientious and caring. I have been impressed by the quality of care, and the knowledge and understanding of the managers at the local level.
2 June 2026
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear your feedback about our professional, conscientious and caring carers. We also appreciate your comments regarding the knowledge and understanding shown by the managers at a local level.
We will be sure to share your feedback with the team who will be pleased to read your comments.
Kindest regards,
Katie
Great Service
It was easy to set up Helping Hands for my Dads care who lives over 160 miles away from me and he was very pleased with the care he received.
22 July 2026
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear that setting up care for your dad was easy, especially with you living so far away. It is also wonderful to know that your dad was very pleased with the care he received.
We will be sure to share your feedback with the team who will be pleased to read your comments.
Kindest regards,
Katie
Helping Hands are such a comfort they…
Helping Hands are such a comfort they allow me to work whilst knowing mum is getting the best care. The fact that they can cover unforeseen needs is also a real benefit.
10 July 2026
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear that Helping Hands provides you with comfort and reassurance, allowing you to work knowing your mum is receiving the best care. It is also wonderful to know that our ability to cover unforeseen needs has been such a benefit to you and your family.
We will be sure to share your feedback with the team in Southport who will be pleased to read your comments.
Kindest regards,
Katie
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