Steve was so helpful in settling up an ad-hoc more complex than average care case at very short notice for me this afternoon. He went above and beyond to organise everything and we couldn’t be more g... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After successfully completing & receiving the HHA (licenced by state of FL)in 2025, I joined Helping Hands Home Care in August 2026 as a home health care aide. I was welcomed warmly into a very welcom... See more
Company replied
Telephone access to the branch manager is simple. She coordinates the care staff who have enabled my sister in law to have more confidence, maintain an orderly house and have a better routine. Elaine... See more
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Very happy with the 24/7 care provided to my elderly parents by Helping Hands carers Martha and Lorraine. Being able to remain in their own home with first class care gives me great peace of mind kn... See more
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Company details
Written by the company
Since 1989, we have been providing compassionate, person-centred care at home to individuals across the UK. Our journey started in a small house in Warwickshire, and today, we have over 150 branches across the country. This growth has allowed us to extend our exceptional care and make a bigger difference while allowing our customers to remain in the place they love. Our carers are kind and compassionate individuals who always go the extra mile. They are fully trained to provide the highest level of care, no matter what condition you are living with. We are also recognised for delivering specialist dementia care, a service we have enhanced through our partnership with the Alzheimer’s Society. This has allowed us to provide our carers with dementia training to help support our customers living with different types of dementia. Our service is fully regulated and monitored by the Care Quality Commission and Care Inspectorate Wales. We are proud to have received an overall rating of GOOD, and the CIW reported that our carers go “above and beyond, doing things that are ‘not on the list’.
Contact info
10 Tything Road West, B49 6EP, Alcester, United Kingdom
- 0808 239 1170
- enquiries@helpinghands.co.uk
- helpinghandshomecare.co.uk
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great Service
It was easy to set up Helping Hands for my Dads care who lives over 160 miles away from me and he was very pleased with the care he received.
22 July 2026
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear that setting up care for your dad was easy, especially with you living so far away. It is also wonderful to know that your dad was very pleased with the care he received.
We will be sure to share your feedback with the team who will be pleased to read your comments.
Kindest regards,
Katie
Helping Hands are such a comfort they…
Helping Hands are such a comfort they allow me to work whilst knowing mum is getting the best care. The fact that they can cover unforeseen needs is also a real benefit.
10 July 2026
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear that Helping Hands provides you with comfort and reassurance, allowing you to work knowing your mum is receiving the best care. It is also wonderful to know that our ability to cover unforeseen needs has been such a benefit to you and your family.
We will be sure to share your feedback with the team in Southport who will be pleased to read your comments.
Kindest regards,
Katie
Uniforms
I have twice been sent an email asking how things are going so thought i should write a proper review.
I am really pleased with all support workers and for all that they do for me, however i have found that my support plan has been changed a while ago which i did not request.
As i had originally requested when i joined helping hands my regular support workers are always in plain clothes which is my personal preference but my support plan was changed stating support workers not to wear uniforms when out in the community which leaves new ones to assume i am ok with uniforms when i am at home.
Please change this to read 'no uniforms on any visit' whether i am out in the community or at home.
1 July 2026
Unprompted review
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review,
It is great to hear that you are happy with your support workers and appreciate everything they do for you.
We are, however, sorry to read about your concerns regarding the wording of your support plan and the confusion this has caused regarding uniforms.
We would like to look into this further and ensure your preferences are accurately recorded and updated.
To help us do this, could you please kindly respond to Trustpilot's request for additional information. Alternatively, if you would prefer, you can contact us directly by emailing kathryn.wilson@helpinghands.co.uk with your full name and the branch you receive care from. This will allow us to review your support plan and ensure your preferences regarding uniforms are correctly reflected.
Kindest regards
Kathryn
Worked with them for over 2 years
Worked with them for over 2 years, nice and friendly customers but office culture bellow any standards. Would not recommend.
1 March 2026
Unprompted review
Reply from Helping Hands Home Care
Good morning Amy,
We are very saddened and sorry to receive and read your review.
Our dedicated Customer Experience Team would very much like look into your comments further and it would be really helpful if you could kindly provide us with more information. If you feel comfortable please email directly on kathryn.wilson@helpinghands.co.uk.
** Updated response
We are very sorry Amy as we have not received any further correspondence from you we are unable to follow up on your comments based on the information provided.
Kindest regards
Kathryn
Good communication and a caring ethic…
Good communication and a caring ethic to do a good job.
22 July 2026
Reply from Helping Hands Home Care
Good morning,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is great to hear that the communication from the team in Warrington is good and there is a caring ethic to do a good job.
We will be sure to share your feedback with the team, who will be delighted to read your comments.
Kindest regards
Katie
girls have been all been good workers…
girls have been all been good workers and mostly very sociable. it helps me a lot re housework things I now find hard and Fred will his memory issues likes to see different people and have a chat really have no complaints. Betty Wilson - wife
22 July 2026
Reply from Helping Hands Home Care
Good morning Betty,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear that the team have been supportive, hardworking and sociable. It is also wonderful to know that the help with household tasks has made such a positive difference, and that Fred enjoys seeing different members of the team and having a chat during their visits.
We will be sure to share your feedback with the team who will be pleased to read your comments.
Kindest regards
Katie
Experience with the people working with Helping Hands
The people I have met, who are working with Helping Hands, combine a very professional attitude with remarkable empathy and understanding of human challenges and sensitivities.
22 July 2026
Reply from Helping Hands Home Care
Good morning,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear that the people you have met at Helping Hands have combined professionalism with empathy and understanding.
Your comments about their attitude and sensitivity are greatly appreciated.
We will be sure to share your feedback with the team in Esher, who will be pleased to read your comments.
Kindest regards,
Katie
Very good , professional care, which meets the needs of the client.
Very good care by professional, kind and generally punctual carers, whose heart is in the right place.
My wife, who is the recipient of the care is very happy with the carers. The carers do go over and above their responsibilities
22 July 2026
Reply from Helping Hands Home Care
Good morning,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear that your wife is very happy with the care she receives. It is wonderful to read your comments about our carers being professional, kind and punctual, and that they consistently meet your wife's needs. We also appreciate your recognition that the carers go above and beyond their responsibilities.
We will be sure to share your feedback with the team who will be pleased to read your comments.
Kindest regards,
Katie
Helping Hands has been a good company…
Helping Hands has been a good company for us. The carers are friendly and professional and efficient but not rushed.
We usually have Zoe unless she is on leave.
The rota is sent beforehand. Occasionally it is changed which does not matter for us.
A supervisor visits every few weeks.
We would recommend this company. They employ their own staff rather than using agency staff.
22 July 2026
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear that you have had such a positive experience with Helping Hands. It is wonderful to know that you find our carers friendly, professional and efficient, while still taking the time to provide unhurried support. We are especially pleased to hear your kind comments about Zoe and the continuity of care you receive.
We are glad that the communication regarding your rota and the regular supervisor visits have helped to give you confidence in our service. Thank you also for highlighting the value of our directly employed care staff.
We will be sure to share your feedback with the team who will be pleased to read your comments.
Kindest regards
Katie
Reply from Helping Hands Home Care
Good afternoon,
We are delighted to hear that all there carers who visit were all friendly, helpful and caring and we will be sure to share your feedback with the team who will be happy to read your comments.
Kindest regards
Katie
Highly reliable service
Highly reliable service. Friendly compassionate carers. Excellent communication between carers, office and ourselves if there was ever anything they felt we should know. I would highly recommend Helping Hands.
21 July 2026
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear that you have found our service highly reliable and that our carers have provided friendly and compassionate support. It is also wonderful to know that the communication between our carers, office team and yourselves has been excellent, ensuring you were kept informed whenever needed.
Thank you for your recommendation of Helping Hands.
We will be sure to share your feedback with the team in Newark, who will be pleased to read your comments.
Kindest regards
Katie
HH are easy to book and reliable
I book HH on behalf of my sister in law. She enjoys the company of Charlene who also takes her out when able. It is easy to book a visit by phoning the local office. The only negative is that the cancellation preriod has recently changed from 48 hours to 7 days. This change means that we do not make a regular booking but phone when we want to arrange a visit.
10 July 2026
Reply from Helping Hands Home Care
Good morning, Good morning,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear that your sister-in-law enjoys spending time with Charlene and that she has been able to provide both companionship and support during her visits. It is also wonderful to know that you have found arranging care through the local office to be straightforward and reliable.
Thank you for sharing your feedback regarding the recent change to our cancellation policy. We appreciate your comments and understand how this may affect the way you arrange visits. Feedback such as yours is invaluable as it helps us understand the impact of changes on our customers and their families.
We will be sure to share your feedback with the team who will be pleased to read your comments.
Kindest regards
Katie
Appalling initial service
Appalling initial service. First assessment appointment made in the care home for our elderly mother following a fall resulting in a broken humerus & being hospitalised. Appointment made for 13.30. No company representative by 13.45. Contacted office & advised running late & stuck in traffic. Will
arrive in approx 20 mins. Still no one arrived. Contacted several times during the next hour to no avail. Finally contacted & asked for a manger who did return my call. It transpired that the appointment hadn't been added to the serving branch diary so a representative was never going to attend. Why was I lied to on my first call where I was told the representative was running late.
You only get one chance at a first impression..... certainly wouldn't recommend Helping Hands.
21 July 2026
Unprompted review
Reply from Helping Hands Home Care
Good morning,
We are very sorry to receive your review and to read about your experience.
Please accept our sincere apologies for the difficulties encountered when arranging the initial assessment. We understand how disappointing this must have been, especially given the circumstances surrounding your mother's care.
We understand that alternative arrangements were offered; however, we appreciate that the times available were unfortunately not suitable. Our initial investigations indicate that this issue occurred during the enquiry and booking process prior to the branch receiving the assessment request. Please be assured that the situation will be fully investigated and appropriate steps will be implemented to prevent a recurrence.
We are truly sorry that we did not provide the level of service you expected from Helping Hands. If you would like to discuss your experience further, please do not hesitate to contact kathryn.wilson@helpinghands.co.uk.
Kindest regards,
Kathryn
I could not have wished for better…
I could not have wished for better help.The assistant were always on time(within five minutes)and were exceptionally friendly and helpful.The price was reasonable as well. I was delighted and will certainly contactHH if I need help again.
20 July 2026
Reply from Helping Hands Home Care
Good morning,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear that you had such a positive experience with Helping Hands. It is wonderful to know that our care assistants were consistently punctual, friendly and helpful, providing the support you needed when it mattered most. We are also pleased that you found our services to be good value.
Your kind comments are greatly appreciated, and we are thrilled that we were able to meet your expectations. Knowing that you would choose Helping Hands again in the future means a great deal to us.
We will be sure to share your feedback with the team who will be pleased to read your comments.
Kindest regards
Katie
All the people are friendly and caring…
All the people are friendly and caring towards both my husband and myself
21 July 2026
Reply from Helping Hands Home Care
Good morning,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear that our team have been friendly and caring towards both you and your husband, we will be sure to share your feedback with the team who will be pleased to read your comments.
Kindest regards
Katie
Always on time
Always on time . Helpful over and above the norm
Friendly without being familiar.
Well trained to handle all eventualities
21 July 2026
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear that our carers are consistently on time, friendly, and willing to go above and beyond to provide the support you need. It is especially pleasing to know that their training and professionalism give you confidence in their ability to handle any situation that may arise. Your feedback is a wonderful reflection of the high standards our team strives to deliver every day.
We will be sure to share your feedback with the team in Warwickshire,who will be pleased to read your comments.
Kindest regards
Katie
I'd recommend Helping Hands to anyone needing at home care.
Helping Hands carers are realiable, compassionate, and helpful , who go out of their way to make mum comfortable and always treat her with dignity. The level of service and care is amazing. Would recommend Helping Hands to anyone.
21 July 2026
Unprompted review
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear that you would recommend Helping Hands and that your mum receives such reliable, compassionate, and helpful support from our carers. It is wonderful to know that the team consistently goes above and beyond to ensure she is comfortable and always treated with the dignity and respect she deserves. Your kind words about the level of care and service mean a great deal to us.
We would love to share your feedback with the relevant team. In order for us to do this it would be great if you could either update your review to mention your local branch or alternatively, if you feel more comfortable you can email kathryn.wilson@helpinghands.co.uk with the full name and postcode of our customer.
Kindest regards
Katie
Sam who runs the local team
Sam who runs the local team
Is really helpful and offers valuable
Guidance. Charlie who looks
After my dad is awesome we would be lost without him
21 July 2026
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is wonderful to hear about the positive support you have received from both Sam and Charlie. We are delighted that Sam has been able to provide helpful guidance and that Charlie has made such a positive difference in your dad's care. Knowing that Charlie's support is so highly valued means a great deal to us.
Thank you once again for your kind comments and for recognising the excellent work of the team.
We will be sure to share your feedback with the team in Chester who will be pleased to read your comments.
Kindest regards
Katie
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review,
We are delighted to hear the staff are great and will be sure to share your comments with the team in Cheltenham.
Kindest regards
Katie
Friendly +informative staff and backed…
Friendly +informative staff and backed up the information by email or txt.Answered all questions
20 July 2026
Unprompted review
Reply from Helping Hands Home Care
Good morning,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is great to hear that all the Helping Hands staff have been friendly and informative, whilst answering all your questions, with all information that has been provided being backed up by email or text.
We will be sure to share your feedback with the team, who will be delighted to share your feedback.
Kindest regards
Katie
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