Heatsafe Heating Reviews 

127
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 26 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, particularly for boiler installations, which are often described as superb and efficient. The staff are frequently highlighted for being highly competent, courteous, and friendly, ensuring a professional and helpful experience. Reviewers also appreciate the meticulous care taken to protect properties, leaving areas clean and tidy after work. Customers also value clear communication, with thorough explanations and prompt documentation. Many commend the administrative support for making scheduling easy and arranging installations quickly. A significant number of consumers express their intention to use the company again, reflecting long-term satisfaction and trust.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the professionalism and efficiency of... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish I was impressed by the level of customer centricity this business gave me as well as their knowledge and professionalism throughout. A great team who I'd happily reccomend to fa... See more

Rated 5 out of 5 stars

Excellent boiler install experience. Very pleased with the install of my new Navien boiler. The two installation engineers were highly competent, courteous at all times, and kept me informed of any... See more

Company replied

Rated 5 out of 5 stars

We were a bit apprehensive about the disruption the installation of a new boiler and six radiators could cause to a home. Our fears were unfounded as Heatsafe Heating did a first class job in two days... See more

Company replied

Rated 5 out of 5 stars

When our old boiler developed a fault I immediately phoned Heatsafe as we had used them before. Graham came out to assess the boiler and after a discussion we decided on a new boiler. He went over a... See more


Company details

  1. Heating Contractor
  2. Boiler Supplier

Written by the company

Heatsafe Heating are a 5 star rated boiler installation and heating company. We cover Glasgow, Falkirk, Edinburgh, Stirling and all surrounding areas to provide a professional, cost-effective and reliable service to all of our customers. Our Gas Safe registered team specialise in the service, installation and repair of all boilers and central systems. We have also been awarded 2021 Scottish Home Improvement Award For Best Plumbing And Heating Company. If you need help with a new boiler installation or a boiler repair, please get in touch or visit our website.


Contact info

4.9

Excellent

TrustScore 5 out of 5

127 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(127)

25 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

I had Dougie out to carry out a boiler service recently. He was very accommodating & managed to move things about to fit me in, which was appreciated. The service itself was quick & professional with paperwork emailed across to me afterwards. Will definitely use them again.

2 November 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended.

Phoned on Wednesday, visit on Friday to price work. Received estimates for work same day. Called on Monday and date arranged for installation of new boiler.
On day of work, arrived on time, work carried out to high standard, floor/carpets covered and any mess hovered up and all rubbish removed.
Very professional in all aspects.

4 November 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Service

The men were punctual, polite, tidy, efficient and did an excellent job. We were very pleased with the service.
Jim Jackson

7 October 2022
Unprompted review
Rated 5 out of 5 stars

New boiler

Very happy with the service I received. I needed a new boiler and there were issues with the flue going out through the roof. Heatsafe provided a great service, very courteous and explained the situation well. Installation went smoothly and I asked for a couple more jobs to be done. Would recommend.

22 July 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Highly recommended. From the first contact right through. These guys are very professional, helpful and polite.
Graeme said he'd be here at 9am. 9am on the dot the van rolls up. So punctual as well.
My house was left tidy and neat.
Heatsafe are my go to guys for servicing as well from now on.

19 September 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend Heatsafe

Highly recommend Heatsafe, had new combi boiler installed and replaced old boiler and tank. From the first phone call, their service was outstanding. Arranged a sameday visit, fast and competitive quotes. Scheduled work took place quickly over the weekend. The team were highly professional, and work done on time and clean up after was spotless.

Will be recommending them to all.

17 September 2022
Unprompted review
Rated 5 out of 5 stars

Would highly recommend Heatsafe…

Would highly recommend Heatsafe Heating. Excellent service from start to finish. All necessary areas covered with dust sheets, provided regular updates at different stages of the work being completed, very polite too. Work was carried out within time scale stated and all operating instructions explained very clearly. Excellent!

13 September 2022
Unprompted review
Rated 5 out of 5 stars

Boiler replaced

Excellent service from Heatsafe again,second boiler we have had fitted this time for my sons flat.
Highly recommend would not hesitate to use these guys again brilliant work at a fair price.

19 August 2022
Unprompted review
Rated 5 out of 5 stars

First class team

Just had an old system boiler replaced with a new combi boiler by Dougie and team. The work was completed to a really high standard within a day and a half. They are a very reliable, tidy and friendly team and I won’t hesitate to recommend them to friends and family. Fabulous service from start to finish.

11 August 2022
Unprompted review
Rated 5 out of 5 stars

System boiler changed to combi

Had an old system boiler switched over to a combi. Had the potential to be complicated, but everything went smoothly and just as described during the survey. The team turned up on time, were pleasant, neat, tidy and all work carried out to a really high standard. Would recommend.

4 August 2022
Unprompted review
Rated 5 out of 5 stars

Would use again

Dougie was fantastic upon my first phone call. I was getting myself uptight and nervous about something and he arranged to come the day after. He came at a great time and carried out my job I asked for and even tested my other gas appliances, put me right at ease and was a fair price.

21 July 2022
Unprompted review
Rated 5 out of 5 stars

I had my heating system upgraded in…

I had my heating system upgraded in June. The work was completed without any disruption. The workforce was competent and mannered. I was given full instruction on the operation of my new boiler and controls after installation. First class service allround.

21 June 2022
Unprompted review
Rated 5 out of 5 stars

Great boiler service and replacement

Great service from this company - they’ve serviced our boiler a few times and we’re prompt, helpful and friendly each time. We then asked them to replace the boiler, they gave us prompt quotes, came round when they said they would, did the whole job in a day, cleaned up after themselves and left us with a great new boiler. Will definitely use this company again.

20 June 2022
Unprompted review
Rated 5 out of 5 stars

Heatsafe visited today to fit a new…

Heatsafe visited today to fit a new central heating boiler. They visited my house Monday am, got a very reasonable quote to me by Monday afternoon and arrived 9am Wednesday of the same week to fit the boiler. The service was impeccable, very clean, tidy and friendly. Nothing was too much bother they even fixed a minor problem I had with my gas hob. Wouldn't hesitate to recommend Heatsafe. Will welcome them back annually for a service.

11 May 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant Team!

Having previously used Heatsafe to service our boiler i had no hesitation in using them again to shift a couple of radiators. While they were here they spotted there was a problem and spent some time searching for a leak, which they found under the floorboards. They repaired that, late on a Friday afternoon and ensured everything was perfect before they left. What a great team of guys.

9 May 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look