Heatsafe Heating Reviews 

127
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 26 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, particularly for boiler installations, which are often described as superb and efficient. The staff are frequently highlighted for being highly competent, courteous, and friendly, ensuring a professional and helpful experience. Reviewers also appreciate the meticulous care taken to protect properties, leaving areas clean and tidy after work. Customers also value clear communication, with thorough explanations and prompt documentation. Many commend the administrative support for making scheduling easy and arranging installations quickly. A significant number of consumers express their intention to use the company again, reflecting long-term satisfaction and trust.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the professionalism and efficiency of... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish I was impressed by the level of customer centricity this business gave me as well as their knowledge and professionalism throughout. A great team who I'd happily reccomend to fa... See more

Rated 5 out of 5 stars

Excellent boiler install experience. Very pleased with the install of my new Navien boiler. The two installation engineers were highly competent, courteous at all times, and kept me informed of any... See more

Company replied

Rated 5 out of 5 stars

We were a bit apprehensive about the disruption the installation of a new boiler and six radiators could cause to a home. Our fears were unfounded as Heatsafe Heating did a first class job in two days... See more

Company replied

Rated 5 out of 5 stars

When our old boiler developed a fault I immediately phoned Heatsafe as we had used them before. Graham came out to assess the boiler and after a discussion we decided on a new boiler. He went over a... See more


Company details

  1. Heating Contractor
  2. Boiler Supplier

Written by the company

Heatsafe Heating are a 5 star rated boiler installation and heating company. We cover Glasgow, Falkirk, Edinburgh, Stirling and all surrounding areas to provide a professional, cost-effective and reliable service to all of our customers. Our Gas Safe registered team specialise in the service, installation and repair of all boilers and central systems. We have also been awarded 2021 Scottish Home Improvement Award For Best Plumbing And Heating Company. If you need help with a new boiler installation or a boiler repair, please get in touch or visit our website.


Contact info

4.9

Excellent

TrustScore 5 out of 5

127 reviews

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4.9

All reviews

(127)

25 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing company!

Dougie and his team have been amazing. They are always quick to respond and they fit our new boiler without any issues. We have been returning customers of theirs for years. Amazing job!

4 May 2022
Unprompted review
Rated 5 out of 5 stars

Replacement boiler installation :-)

New boiler quoted, delivered and installed in 3 working days to replace old one that had failed at a holiday weekend. Very friendly, helpful, polite and fast workers. All documentation provided on completion. Excellent service.

21 April 2022
Unprompted review
Rated 5 out of 5 stars

My previous boiler was needing replaced…

My previous boiler was needing replaced so contacted heatsafe through their website.
Their website was easy to navigate and within 24h I got a call to survey the required job.
There was no pressure sale tactics and received my quote by email.
Dougie and his team turned up to do the install on the day and time specified. All went to plan , wore PPE and put sheets down on floor etc
Cleaned area when job was complete and removed all the rubbish and old boiler.
I would highly recommend this company to anyone looking to get a new boiler or boiler repair 10/10

5 April 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Highly recommended. Graeme and the team installed a new boiler and installed a new vertical radiator in our living room. Just a few minutes after submitting my query on their website Graeme called me and came the next day to give a quote. This was significantly cheaper than other quotes and they were able to come the following week to install the boiler. This was done in one day and eveything was all cleaned up when they finished. He sourced a cheaper radiator than the one i found online and came back the following week to change the radiators. This was done in a few hours and again everything was cleaned up before they left. Straightforward and clear about the pricing and very approachable and helpful. The whole process was faster and much easier than I'd anticipated.

27 March 2022
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

We are very happy with our new boiler. Excellent customer service from first point of contact to completion of job. No hesitation in recommending Dougie, Graeme and their team.They provide a professional, friendly service and value for money.

27 March 2022
Unprompted review
Rated 5 out of 5 stars

Boiler service

Great service arrived on time and answered any questions I had. Will use again.

22 February 2022
Unprompted review
Rated 5 out of 5 stars

Heatsafe

Dougie from Heatsafe fitted a new boiler for us today. Excellent service. Turned up on time, very pleasant, helpful and no mess. Great price too. Would definitely recommend Heatsafe

10 February 2022
Unprompted review
Rated 5 out of 5 stars

Would Highly Recommend

The heating engineers showed up when they said they would and worked right through the day with a small break midday, despite me not knowing much about where to turn my water off etc it was no bother for them they got it all done without any fuss. The workmanship was spot on and they left no mess at all my place was spotless when they finished. I was given some good advice regarding my gas meter and plumbing by Graeme which really helped me out. In comparison to British Gas these guys were amazing, they just got on with the job whereas British Gas were asking me to move units etc to do the work and their price was almost double. Would highly recommend these guys not only for cost but excellent work as well. Thanks Guys!

10 February 2022
Unprompted review
Rated 5 out of 5 stars

Installation of new Vaillant combi boiler

The guys arrived exactly on time. Well organised and ready to get on with the job, They were quick, efficient and incredibly tidy. I am very, VERY happy with both the boiler and the level of service from HeatSafe.
Have recommended them to me neighbour who is thinking about a new boiler.

7 February 2022
Unprompted review
Rated 5 out of 5 stars

Great job by Heatsafe Heating Ltd.

The guys from Heatsafe replaced all my radiators this week. Great job. Can't speak highly enough of Dougie & Mark. They arrived when they said they would, worked away all day & tidied up when they finished. There was a problem with one of the radiators (not their fault) but that was solved by Mark coming back the following morning & installing it. Will happily use this company again & won't hesitate to recommend them to friends & family.

29 January 2022
Unprompted review
Rated 5 out of 5 stars

New boiler

When our boiler packed in, Dougie came out the same day to look at it. After finding out the issue and given the age of the boiler, it was going to be more cost effective to replace it. The job was booked in for 2 days later so we weren't without heating and hot water for long. We now have a modern, quiet boiler and neater pipework. No mess left behind and old boiler etc was taken away. It was so nice to come home from work to a nice warm house! Thanks Dougie and team!

26 January 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Heatsafe Heating installed my new Worcester boiler today. They provided an excellent service from quotation to completion and the price was very reasonable.

21 January 2022
Unprompted review
Rated 5 out of 5 stars

Heatsafe boiler installation

Had the guys from heatsafe out today to install a new boiler. Dougie was on
time, followed all covid guidelines and did the work with no issues. Tidying up after themselves. Showed me the after care of the boiler and the paperwork. Guys were pleasant, and polite definitely recommend. Great service.

17 January 2022
Unprompted review

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