Although overall we had a good experience, it was not up to our expectations. We had ordered a beer pong table that was not provided We had paid for security and DJ, the DJ was also the security... See more
Company replied
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See what reviewers are saying
Fantastic experience - thanks to Charlie who responded to all our many enquiries. Also thanks to Nick who helped us on the day. We would definitely recommend to family and friends
Company replied
Communication was poor on the night, there was an issue with the caterers, who were late - a lot of confusion and a stressful start to the evening. We also had this party in freezing December as our s... See more
Company replied
We had the most incredible Christmas boat party with Thames Party Boats — from start to finish it was faultless. Charlie who helped with the booking and organisation was outstanding. The boa... See more
Company replied
Company details
Written by the company
Thames Party Boats is a boat hire company located in the heart of London. Offering hire for both private and ticketed events sailing up and down London’s Iconic River Thames. Our fully qualified crew of Waterman and Lighterman have over 20 years of experience and we pride ourselves on being an inclusive company with exceptional customer service. Our events team will help you to tailor your booking. We offer flexibility of both embark and disembark location as well as bespoke packages to meet the individual needs of yourself and your guests. We prioritise an extraordinary experience for all and want your journey to be uniquely yours. So, whether that’s welcome drinks and canapes on the deck, or a photographer capturing the special moments, we’ll have you covered. Rest assured it will be smooth sailing with Thames Party Boats. We look forward to welcoming you aboard!
Contact info
Millbank Millenium Pier, SW1P 4XL, London, United Kingdom, United Kingdom
- 02071181908
- bookings@thamespartyboats.co.uk
- thamespartyboats.co.uk
3.7
Average
94 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Could do much better
Although overall we had a good experience, it was not up to our expectations.
We had ordered a beer pong table that was not provided
We had paid for security and DJ, the DJ was also the security person.
The DJ did not follow the brief and was eating from the food we purchased.
Toilets were not very clean.
Bar was not great and boat was old and worn out.
28 April 2026
Reply from Thames Party Boats
Hi Gilbert,
Thank you for taking the time to share your feedback. Whilst we are pleased to hear you had a good experience overall, we are genuinely sorry that certain aspects of your event fell below our usual high standards.
We take professionalism very seriously and the conduct you described regarding the DJ is completely unacceptable. We can assure you, and our future guests, that this individual is no longer part of our team.
Regarding the vessel, the boat actually underwent a full renovation last year to upgrade and modernise our facilities. However, we sincerely apologise that the cleanliness and presentation on the day of your event — particularly the toilets and bar setup — did not reflect this. This is certainly not the standard we expect from our crew.
Finally, we apologise again that the beer pong table was unavailable for your event. As agreed with your party on the day, we hope the equivalent value provided in drinks helped make up for this omission.
We really appreciate you bringing these matters to our attention, as feedback such as this helps us continue improving the experience we provide for future guests. Should you wish to discuss your event further, please do feel free to contact us directly.
Kind Regards
Thames Party Boats
Fantastic experience
Fantastic experience - thanks to Charlie who responded to all our many enquiries. Also thanks to Nick who helped us on the day.
We would definitely recommend to family and friends
21 March 2026
Reply from Thames Party Boats
Hi Shree,
Thank you so much for your lovely review.
I’m so glad to hear you had a fantastic experience from start to finish. I’ll be sure to pass your kind words on to Charlie and Nick, they’ll be really pleased to hear it.
We really appreciate the recommendation and would love to welcome you, your family, and friends back on board again in the future!
Kind Regards
Thames Party Boats
Absolutely fantastic Christmas boat party!
We had the most incredible Christmas boat party with Thames Party Boats — from start to finish it was faultless. Charlie who helped with the booking and organisation was outstanding. The boat itself was fabulous, beautifully set up and perfect for a festive celebration on the Thames.
The DJ was amazing, kept the energy high all night and had everyone on the dancefloor. The food was excellent, plentiful, well presented and thoroughly enjoyed by all.
What really made the experience special was the staff. Every single one of them was an absolute delight: friendly, professional, attentive and genuinely happy to help, which made the whole event feel seamless and relaxed.
Sailing past so many of London’s iconic sights beautifully lit up at night was the cherry on top and made it a truly memorable experience.
Highly recommend Thames Party Boats for a Christmas party (or any celebration!) — we couldn’t have asked for more.
11 December 2025
Reply from Thames Party Boats
Hi Janie,
Thank you so much for taking the time to leave such a wonderful review. I am delighted to hear that your Christmas boat party was such a success and that everything came together so perfectly on the night!
It really means a lot to hear your kind words about the planning process, the boat, the DJ, the food and especially the crew. I will be sure to pass your feedback on to the whole team, as they truly take pride in making every event feel seamless, relaxed and special.
Sailing past London’s landmarks at night is always magical, so I am so pleased that it added to the experience and helped make the evening so memorable for you and your guests.
Thank you again for choosing Thames Party Boats and for your recommendation.
Merry Christmas and see you in the New Year!
Warmest thanks
Thames Party Boats
A great experience 😊
It has been a great experience from first contacting Thames Party Boats.
Charlie has been great with meeting our needs for our Prince boat party on the Thames. Professional from start to finalising payment. Thank you Charlie for a job well done. Roll on 27th September, 180 Prince fans getting Funky on the Thames. 10/10 5 🌟
25 August 2025
Reply from Thames Party Boats
Hi Perry,
Thank you so much for your amazing 5-star review! We’re thrilled to hear that your experience with Thames Party Boats, from first contact to finalising payment, has been a great one!
Charlie really appreciates your kind words, and we can’t wait to see 180 Prince fans getting funky on the Thames on 27th September, it’s going to be an incredible day!
Thanks again for taking the time to share your feedback.
Kind Regards
Thames Party Boats Team
What a shocker! Avoid!
Still can't believe how appalling this company is. Booked onto a Boat Party to cruise the Thames with 4 DJ friends and lots of their friends and family.
The boarding was chaotic, with no-one in charge or telling us which boat we were on, people barging into the queue with no control or security. To cap it all, the boat sailed off leaving half the DJs and 50 paying guests on the dock. Impossible to contact any form of customer service
Find another boat hire company for your party
12 July 2025
Unprompted review
Reply from Thames Party Boats
Hi Tim,
Thank you for your feedback. We’re very sorry to hear about your experience — this is not something we take lightly.
We’d like to clarify that our company did not organise or sell tickets to this event. The boat was privately hired by an external promoter, who was solely responsible for ticketing and managing guest numbers. Unfortunately, it appears they oversold the event without informing us, which led to the situation at the pier.
We strictly adhere to safety regulations and capacity limits, and we would never knowingly oversell or deny access to valid guests. When we provide a boat, we carry out all necessary checks and clearly outline responsibilities around ticketing and capacity in our contract and terms & conditions.
We truly hope this experience doesn’t leave a bad impression of our company, as this was unfortunately outside of our control. Again, we sincerely apologise for the situation and appreciate you sharing your feedback.
If there's any information we can provide to help you understand what happened — or that you may need in order to have this review reconsidered or removed, please don’t hesitate to let us know. We're more than happy to assist.
Kind Regards
Thames Party Boats Team
🚫 Extremely Disappointed with Thames…
🚫 Extremely Disappointed with Thames Party Boats 🚫
I had a terrible experience with Thames Party Boats while planning my wife’s 40th birthday. I started organizing in January and after several discussions, paid a deposit to book the Hurlingham boat for late May. A few days later, I was told someone else had also paid a deposit for the same boat, and we were bumped. They offered us an alternative — Valula — and I agreed in good faith, signed the contract, and moved forward.
I spent weeks organizing everything else — booked a DJ, arranged catering, sent invites — all with the expectation the boat was locked in. Then, just weeks before the party, TPB called to cancel. Valula was “under maintenance” and wouldn’t be ready in time. That was it — no backup plan, just a cancellation.
It took over a week and multiple follow-ups just to get my deposit back. They referred me to other boat companies, but everyone was charging a premium at that point, knowing I was desperate. I had no choice but to cancel the entire surprise plan I had been working on for months.
The contract I signed turned out to be totally one-sided, giving them the right to cancel with no real protection for me. I didn’t share this earlier because I still hoped to pull something off for my wife. Now that her birthday has passed, I want to warn others: Be cautious before booking with Thames Party Boats. What should have been a joyful experience turned into a really stressful and disheartening one.
1 April 2025
Unprompted review
Reply from Thames Party Boats
Dear Gaurav,
Thank you for sharing your feedback. We sincerely regret the distress this situation has caused, especially given the significance of your wife’s 40th birthday celebration.
As a seasonal business with high demand, particularly from mid-April onwards, we strive to accommodate every request. However, bookings operate on a first-come, first-served basis, and unfortunately, another client secured the original vessel just before your deposit was received. We informed you of this within 24 hours and offered Valulla as an alternative, understanding the importance of your event.
We always aim to ensure each event runs smoothly while minimizing disruptions for planners. Unfortunately, six weeks before your event, we were informed that Valulla required maintenance that would overlap with your booking. Since health and safety are our top priorities, we were unable to proceed with the vessel. As soon as we became aware of this issue, we sought alternative options and presented another possibility, but we understand that it did not meet your requirements. At this point, we had no choice but to cancel your booking, something we did not take lightly.
Once we received your bank details, we processed your refund within one business day, and you received it within five working days. While our contract includes cancellation clauses for situations beyond our control, we recognise that this does not lessen the disappointment or frustration you experienced. We are committed to learning from this and improving our processes to prevent similar occurrences in the future.
We sincerely appreciate your feedback and hope for an opportunity to regain your trust.
Kind Regards
Thames Party Boats
Easy to pay.
12 March 2025
Reply from Thames Party Boats
Thank you so much for the 5-star review! We're thrilled to hear that the payment process was easy for you. We look forward to welcoming you onboard and creating a memorable event for you!
Kind Regard
Thames Party Boats Team
"Only" rented the boat?!?
If you ‘only’ rented your boat for this disaster on New Year's Eve, I seriously advise you to better evaluate your partner companies.
31 December 2024
Unprompted review
Birthday boat trip
Chelsea and Emma made our experience incredible. Their customer service was top tier - they were friendly and hospitable and will definitely make us want to come back again!
23 November 2024
Unprompted review
Reply from Thames Party Boats
Dear Reuben,
Thank you so much for your amazing review!, We're thrilled to hear that Chelsea and Emma made your birthday boat trip such a memorable experience. Providing top-tier customer service is always our goal, and we’re so glad you felt well taken care of. We’d love to welcome you back again soon for another fantastic trip!
Kind Regards- Thames Party Boats
Improvements could be made
Staff members on the boat, with the exception of the bar ladies, were not very friendly and began eating in front of us the food we had paid for. Upon being asked whether all chicken served was halal, they replied that they had no idea and had not bothered to inquire. Prior to the party, they should be aware of the type of food served to the customers. The dance floor was sticky as soon as we went in.
7 June 2024
Reply from Thames Party Boats
Dear Valued Customer
Thank you for your feedback. We’re sorry to hear that your experience did not fully meet your expectations. We take your comments seriously and will address the issues you’ve mentioned:
Staff Interaction: We regret that you felt the staff, apart from the bar team, were not as friendly as expected. We will address this with our external catering team to ensure a more welcoming atmosphere going forward.
Food Enquiry: We apologise for the lack of information regarding halal options. We will remind the caterers of the importance of being knowledgeable about the food we serve and making sure to enquire when needed.
Dance Floor: We will investigate the issue with the sticky dance floor and take steps to ensure it is thoroughly cleaned before events.
Thank you for bringing these matters to our attention. Your feedback helps us improve, and we hope to have the opportunity to provide a better experience in the future.
Kind Regards
Thames Party Boats
Reply from Thames Party Boats
Dear Charlie,
Thank you so much for your kind words! We’re thrilled to hear that you found our service to be excellent. If there’s anything more we can do to make your experience even better, please let us know.
We look forward to having you onboard again!
Kind Regards
Thames Party Boats
Great Customer Service
Great Customer Service - Charlie, our contact person was excellent in responding our queries.
Transperency - Pricing is very transparent
No Minimum Spend on Bar
Boat is clean and refurbished
16 May 2024
Reply from Thames Party Boats
Dear Manish,
Thank you for your positive feedback!
We're delighted to hear that you had a great experience with our customer service and we'll be sure to pass your kind words on to Charlie.
It's wonderful to know that the cleanliness and refurbishment of the boat met your expectations.
We look forward to welcoming you again soon!
Many thanks
Thames Team
Communication was poor on the night
Communication was poor on the night, there was an issue with the caterers, who were late - a lot of confusion and a stressful start to the evening. We also had this party in freezing December as our summer booking was cancelled by Thames Party Boats, there was no effort to offer us anything extra to recognise this failing on their part. We had been told we would sail to Greenwich, but went to Putney instead. The bar staff were excellent though and overall everyone enjoyed their evening.
1 December 2023
Reply from Thames Party Boats
Dear Valued Customer,
We sincerely apologise for the distress and confusion caused by the booked caterers for your evening. As a company we are responsible for all service provided and although the caterers are third party, we understand this is greatly impacts your overall experience on board and reflects poorly on us as a business.
We will be reaching out to you to regarding the route taken by our crew and change of heart for the month to which your event was moved.
Please accept our deepest apologies for the issues incurred on the evening of your event. We hope to maintain a relationship with you as a client and will be focused on working towards a resolution.
Kind Regards,
The Thames Party Boats
very helpful members of staff
very helpful members of staff, as this is the first event i have planned it’s been super helpful having guidance from them.
17 October 2023
Reply from Thames Party Boats
Dear Lauren,
Thank you for your kind words! We appreciate your support and are delighted to hear about your positive experience.
We'd love to hear from you again and welcome you back in the future!
Kind Regards,
The Thames Party Boats Team
Very professional and well run.
14 September 2023
Reply from Thames Party Boats
Dear Valued Guest,
Thank you so much for taking the time to leave us this concise yet meaningful review. We greatly appreciate your feedback.
We take immense pride in maintaining a high level of professionalism and ensuring that our operations are well run. Your acknowledgment of our efforts is truly gratifying and motivates us to continue providing top-notch service.
If you ever have more detailed feedback or specific comments about your experience with us, please feel free to share. Your input helps us continually improve and enhance our services.
Once again, thank you for choosing us, and we hope to have the pleasure of serving you again in the future.
Warm regards,
The Thames Party Boat Team
A Mesmerizing London Experience with Thames Party Boat: Exceptional Customer Service.
I recently had the absolute pleasure of experiencing the magic of London from a whole new perspective, thanks to Thames Party Boats. From start to finish, the entire journey was nothing short of phenomenal, and it's all thanks to their outstanding customer service, clear communication, and remarkable attention to detail.
Right from the moment I inquired about their services, I was met with a level of professionalism that's truly hard to come by. The team at Thames Party Boats was incredibly responsive, promptly addressing all my queries and helping me tailor an experience that perfectly suited my preferences. Their clear and concise communication made the entire planning process a breeze.
What truly set Thames Party Boats apart was their impeccable customer care. It was evident that they went above and beyond to ensure that every aspect of my experience exceeded expectations. The staff's genuine enthusiasm and dedication to making every moment special were palpable.
Thames Party Boats' commitment to delivering beyond expectations was truly evident when it came to the overall experience. It was evident that they take pride in orchestrating moments that make memories for a lifetime.
I can wholeheartedly recommend Thames Party Boats to anyone looking to create extraordinary memories in London. Their exceptional customer service, clear communication, and genuine care for their guests truly make them stand out. If you're seeking a unique and enchanting way to experience the beauty of this incredible city, look no further. Thames Party Boats offers one of the best experiences you can find, and I am already eagerly anticipating my next voyage with them.
21 August 2023
Reply from Thames Party Boats
Dear Oscar,
Wow, what an incredibly heartwarming review! We can't thank you enough for taking the time to share your enchanting experience with Thames Party Boats. It brings us immense joy to read about the unforgettable time you had exploring London from our unique vantage point.
Your kind words about our exceptional customer service, clear communication, and meticulous attention to detail truly mean the world to us. We strive to make every journey with us a memorable one, and it's rewarding to hear that we hit the mark.
We're thrilled that you felt our professionalism and responsiveness from your very first inquiry. Our team is dedicated to ensuring that every guest's needs and preferences are not only met but exceeded, and it's wonderful to know that you felt that dedication throughout the planning process.
Our team takes immense pride in providing genuine care and enthusiasm to our guests, and your recognition of their efforts is deeply appreciated. Creating magical moments and unforgettable memories is at the core of what we do, and your words reaffirm our commitment to this mission.
We're truly honoured that you would recommend Thames Party Boats to others seeking a unique and enchanting London experience. We can't wait to welcome you back on board for your next voyage, and we promise to make it even more special than the last.
Thank you once again, Oscar, for choosing Thames Party Boats. Your support means the world to us, and we're already looking forward to creating more extraordinary memories with you in the future.
Warm regards,
Thames Party Boats Team
Neds 21st on the Thames …
Absolutely amazing party and evening with the crew! DJ Richard made the party for us!! Great space, lights, bar and organised London landmark photo opportunities.
Thank you Chris & team for making Neds 21st a night to remember!!
27 December 2022
Reply from Thames Party Boats
Hi Sheila,
Thank you for the wonderful feedback. We are so please to have made Ned's 21st so special and would love to have you and your guests back in the future!
Kind Regards,
Thames Party Boats
Returning customer, party heavy!
2 years in a row, my company has used these 2 years in a row for our work do and both times they have delivered above and beyond, dealing with drunken site lads, amazing atmosphere and all round good feels, can't recommend them enough! Aura set us all up and smashed the night! Can't reccomend them enough!
17 December 2022
Unprompted review
Great experience on the boat
Great experience on the boat, lovely time
17 December 2022
Unprompted review
Great atmosphere and lovely staff...2nd…
Great atmosphere and lovely staff...2nd yea on the boat and love it...we'll be back next year for sure
17 December 2022
Unprompted review
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