Heatfactors ltd Reviews 

141
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent, efficient, and prompt service, often highlighting quick responses to emergencies and timely installations. Many commend the staff, especially the engineers, for their professionalism, extensive knowledge, and clear explanations during work. People appreciate the team's courteous and respectful approach, ensuring thoroughness, tidiness, and peace of mind. This consistent positive experience has led many to rely on the company for years, frequently recommending them for delivering reliable solutions and peace of mind.

What people talk about most

Service

Consumers find service to be positive, consistently praising the professionalism, efficiency, and reliability... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb service and detail provided for lots of little jobs that have been having a big effect on overall effectiveness of heating , plumbing, gas fire and drainage. Darren was superb at identifyi... See more

Company replied

Rated 5 out of 5 stars

Replacement Boiler This was a replacement boiler so we were able to establish a convenient date for fitting. Darren phoned 30 minutes before arrival. He quickly put down protection around the work... See more

Company replied

Rated 5 out of 5 stars

We’ve used Heatfactors for nearly 35 years - installed 3 central heating systems in 3 houses as well as other plumbing projects. Always reliable, trustworthy and give great customer service with good... See more

Company replied

Rated 5 out of 5 stars

This was the first time I had used Heat factors, which was on the recommendation of a neighbour. The engineer called in advance to say he was on his way, and he and an apprentice completed the boiler... See more

Company replied


Company details

  1. Heating Contractor
  2. Commercial Agent
  3. Gas Company
  4. Gas Engineer
  5. Gas Installation Service
  6. Plumber

Written by the company

Heatfactors have been providing market leading service for over 40 years. We pride ourselves on delivering excellent customer service whilst going above and beyond customer expectations. We deliver what we say we will deliver on time and on budget. We specialise in all things plumbing and heating in both domestic and commercial markets. Contact one of our friendly office staff to explore how Heatfactors can assist you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

141 reviews

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4.9

All reviews

(141)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from Heatfactors

Excellent service from Heatfactors. Installed boiler several years ago and have serviced ever since. Always reliable and very helpful

4 April 2024
Unprompted review
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Reply from Heatfactors ltd

many thanks for your review it is appreciated

Rated 5 out of 5 stars

A very reliable firm

I have used Heatfactors over a number of years for my boiler servicing as well as various plumbing needs. They have always been very friendly, efficient, reliable and competitively priced.

31 March 2024
Unprompted review
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Reply from Heatfactors ltd

many thanks for your review it is appreciated

Rated 5 out of 5 stars

Very quick response from Heat Factors…

Very quick response from Heat Factors when our boiler stopped working, hence no heating or hot water.
Darren found fault very quickly and replaced faulty component as well as a general check of other parts. Been a customer for nearly 40 years, and very satisfied with 100% attention when needed. Top marks and highly recommend.

25 March 2024
Unprompted review
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Reply from Heatfactors ltd

many thanks for your review gerry it is appreciated

Rated 5 out of 5 stars

Boiler annual check

Excellent service as usual from Heat Factors. Turned up on time, provided a clear explanation of the work that had been done, and did not recommend unnecessary additional work for a small intermittent fault that does not immediate attention.

20 March 2024
Unprompted review
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Reply from Heatfactors ltd

many thanks for your review it is appreciated

Rated 5 out of 5 stars

Outstanding quality service

Darren was seriously professional and friendly throughout the job. Made sure we knew exactly what was the problem; made sure we knew exactly what he was proposing to do; managed getting all the parts in time for what he needed to do; checked we understood what he had done; then came back a couple of days later to check everything was still ok. By far the best plumber and tradesman we have ever had and we have had a few!! Would highly recommend to anyone needing a credible, trustworthy, professional and friendly plumber.

5 February 2024
Unprompted review
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Reply from Heatfactors ltd

many thanks for your review I have passed your comments to Darren

Rated 5 out of 5 stars

Would highly recommend

Have been using Heatfactors for a few years now and would highly recommend. They keep you in the loop and Darren is always there for any questions needing answered.

5 March 2024
Unprompted review
Heatfactors ltd logo

Reply from Heatfactors ltd

many thanks for your review it is much appreciated

Rated 5 out of 5 stars

Great efficient service

Great efficient service, Thanks guys! Second time Darren has done a boiler/radiator check for me and he is very professional. Always quick to respond and get you booked in asap. Would recommend.

4 March 2024
Unprompted review
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Reply from Heatfactors ltd

thank you for you review its really appreciated

Rated 5 out of 5 stars

Darren the superstar

Darren has visited multiple times and he’s a star. Very comfortable with him doing work in my property and they provide an excellent service.

23 February 2024
Unprompted review
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Reply from Heatfactors ltd

thank you for your review its is really appreciated

Rated 5 out of 5 stars

Usual great response from Heatfactors

Usual great response from Heatfactors, central heating stopped working last night, phoned them first thing this morning, usual friendly helpful service, Darren was here within an hour, diagnosed faulty valve, popped out to supplier for a new one, all fitted and working. Just the response you want in cold weather! Thank you and well done!

23 February 2024
Unprompted review
Heatfactors ltd logo

Reply from Heatfactors ltd

thank you for your review it is really appreciated

Rated 5 out of 5 stars

Have been using Heatfactors for many years

Just had our boiler and gas fire serviced and a fault in our heating fixed by Darren. We have been using Heatfactors for many years for all our plumbing and central heating needs. They have always been reliable, friendly and efficient and have never let us down. They come when they say, and phone ahead when they are on their way which is helpful.

20 February 2024
Unprompted review
Heatfactors ltd logo

Reply from Heatfactors ltd

many thanks for your review Gordon,we pride ourselves in our customer relations

Rated 5 out of 5 stars

Extremely high quality service - every time

I’ve been using the team at Heatfactors for a number of years now and they are the easiest, most knowledgeable and communicative team to work with and expert in all things plumbing and heating. Every time they come out they phone to let us know they are on their way, if a revisit is needed, it is planned in before they leave and they stick to it and all workmanship is top quality.

They are not the cheapest but we’ve been there and been stung everytime with cheaper contractors, through poor communication, poor workmanship, being left high and dry with unfinished work or a combination of all of the above. With these guys you know exactly what you are paying for and it’s the same top service every time. I’d highly recommend.

12 February 2024
Unprompted review
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Reply from Heatfactors ltd

thank you for your review it is really appreciated

Rated 5 out of 5 stars

Prompt service

Prompt service, clear advice. Would recommend

6 February 2024
Unprompted review
Heatfactors ltd logo

Reply from Heatfactors ltd

thank you for your review it is really appreciated

Rated 5 out of 5 stars

Resealing bathroom

Darren kept me up to date and make sure I was happy with his work excellent service would defo recommend

5 February 2024
Unprompted review
Heatfactors ltd logo

Reply from Heatfactors ltd

many thanks for your review it is appreciated

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