Heatfactors ltd Reviews 

141
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent, efficient, and prompt service, often highlighting quick responses to emergencies and timely installations. Many commend the staff, especially the engineers, for their professionalism, extensive knowledge, and clear explanations during work. People appreciate the team's courteous and respectful approach, ensuring thoroughness, tidiness, and peace of mind. This consistent positive experience has led many to rely on the company for years, frequently recommending them for delivering reliable solutions and peace of mind.

What people talk about most

Service

Consumers find service to be positive, consistently praising the professionalism, efficiency, and reliability... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb service and detail provided for lots of little jobs that have been having a big effect on overall effectiveness of heating , plumbing, gas fire and drainage. Darren was superb at identifyi... See more

Company replied

Rated 5 out of 5 stars

Replacement Boiler This was a replacement boiler so we were able to establish a convenient date for fitting. Darren phoned 30 minutes before arrival. He quickly put down protection around the work... See more

Company replied

Rated 5 out of 5 stars

We’ve used Heatfactors for nearly 35 years - installed 3 central heating systems in 3 houses as well as other plumbing projects. Always reliable, trustworthy and give great customer service with good... See more

Company replied

Rated 5 out of 5 stars

This was the first time I had used Heat factors, which was on the recommendation of a neighbour. The engineer called in advance to say he was on his way, and he and an apprentice completed the boiler... See more

Company replied


Company details

  1. Heating Contractor
  2. Commercial Agent
  3. Gas Company
  4. Gas Engineer
  5. Gas Installation Service
  6. Plumber

Written by the company

Heatfactors have been providing market leading service for over 40 years. We pride ourselves on delivering excellent customer service whilst going above and beyond customer expectations. We deliver what we say we will deliver on time and on budget. We specialise in all things plumbing and heating in both domestic and commercial markets. Contact one of our friendly office staff to explore how Heatfactors can assist you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

141 reviews

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4.9

All reviews

(141)

59 reviews in the last 12 months

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Rated 5 out of 5 stars

Good installation and annual service

Heatfactors fitted our boiler 10 years ago and made an excellent job of it. Every annual service since has been efficient, on time and carried out thoroughly.

18 October 2024
Unprompted review
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Reply from Heatfactors ltd

many thanks it is appreciated

Rated 5 out of 5 stars

Heatfactors Ltd undertook two jobs for…

Heatfactors Ltd undertook two jobs for me - a service on the central heating boiler & fitting a single lever kitchen tap. The engineer spotted Carbon Monoxide leakage from the boiler's heat exchanger - a most fortunate find! Vailant's engineer was called & the new parts fitted. The new tap works a treat. Darren (engineer) came again and certified the boiler as 5* and was thorough and courteous in all his work. I can recommend!

16 October 2024
Unprompted review
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Reply from Heatfactors ltd

many thanks it is appreciated

Rated 5 out of 5 stars

Great service from Heatfactors

First class service today from Darren at Heatfactors. I have been using this company for the past 4 years. Highly recommend.

15 October 2024
Unprompted review
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Reply from Heatfactors ltd

many thanks it is appreciated

Rated 5 out of 5 stars

Excellent service as ever

Excellent service as ever. Phoned to say they would be early. Job done efficiently with minimum fuss. Always reliable.

15 October 2024
Unprompted review
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Reply from Heatfactors ltd

many thanks it is appreciated

Rated 5 out of 5 stars

Heatfactors fitted a new boiler in a…

Heatfactors fitted a new boiler in a flat we own. Steven organised it all including getting access through our letting agent. He kept us informed and it all ran very smoothly and ahead of time.

24 September 2024
Unprompted review
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Reply from Heatfactors ltd

many thanks it is appreciated

Rated 5 out of 5 stars

Thanks Darren for checking out the…

Thanks Darren for checking out the boiler yesterday and for noticing and fixing the leak in an unrelated stp-cock! I've had great service over the years from Heat Factors.

21 September 2024
Unprompted review
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Reply from Heatfactors ltd

many thanks it is appreciated

Rated 5 out of 5 stars

Once again heatfactor give me a five…

Once again heatfactor give me a five star service
thank again to Darren and Scott. I have to problem
in recommend Heatfactor to anyone

19 September 2024
Unprompted review
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Reply from Heatfactors ltd

many thanks for your review it is much appreciated

Rated 5 out of 5 stars

Heatfactors Very Efficient

Heatfactors were very efficient in iinstalling a new gas boiler and associated pump for us.They provided additional engineers so that the job could be completed in a single day to minimise disruption.

11 September 2024
Unprompted review
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Reply from Heatfactors ltd

many thanks for your review it is much appreciated

Rated 5 out of 5 stars

Excellent communication and quality of…

Excellent communication and quality of service in planning and execution.
When there was an unexpected change of plan I was kept informed.
Not for the first time have I felt in good hands with this company.

6 September 2024
Unprompted review
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Reply from Heatfactors ltd

many thanks for your review it is much appreciated

Rated 5 out of 5 stars

Always efficient and informative

Always efficient and informative.

We have a warm air unit and heat factor having this skill set in house has made them our go to for all plumbing and heating works.
Darren especially always delivers great customer service.

27 August 2024
Unprompted review
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Reply from Heatfactors ltd

many thanks for your review it is much appreciated

Rated 5 out of 5 stars

Annual boiler service

Contacted online for a boiler service. Reply same day with choice of dates to pick. Darren phoned before to give timeframe for visit. He arrived on time, serviced the boiler. He was professional and friendly.
Have used Heatfactors in the past and will continue to use them for excellent service.

16 July 2024
Unprompted review
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Reply from Heatfactors ltd

many thanks for your review it is much appreciated

Rated 5 out of 5 stars

Boiler Service

The engineer was very friendly. He turned up within the allotted time. He was very professional. The service was very good value. I would highly recommend Heatfactors.

9 July 2024
Unprompted review
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Reply from Heatfactors ltd

many thanks for your review it is much appreciated

Rated 5 out of 5 stars

Speedy, friendly, efficient

Darren kept me informed of his expected arrival time, was friendly, efficient and speedy, as well as giving me helpful advice on preventing a repeat of the problem.

2 July 2024
Unprompted review
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Reply from Heatfactors ltd

many thanks for your review it is greatly appreciated

Rated 5 out of 5 stars

What you hope they'll be like

Competent, thorough, professional, friendly and responsive. We have used HeatFactors for everything plumbing and heating related for over 10 years now and we cannot fault them. They are leagues apart from other plumbing and heating companies that we have used before finding HeatFactors.

25 June 2024
Unprompted review
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Reply from Heatfactors ltd

many thanks for your review it is much appreciated

Rated 5 out of 5 stars

Darren arrived on time

Darren arrived on time, very thorough and kept us informed of what he was doing. Treated the property repsectfully

19 June 2024
Unprompted review
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Reply from Heatfactors ltd

many thanks for your review it is much appreciated

Rated 5 out of 5 stars

Prompt

Prompt, courteous & professional - we have used Heatfactors for five years now. Darren the engineer on duty was excellent

18 June 2024
Unprompted review
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Reply from Heatfactors ltd

many thanks for your review it is much appreciated

Rated 5 out of 5 stars

Heat factors are simply the best

Heat factors are simply the best. They were recommended to us by a family member and we are very grateful for the timely and professional service they gave us improving the pipe work to the bathroom and later our gas hob removed. So much appreciated. Thank you Darren and Andrew.

14 June 2024
Unprompted review
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Reply from Heatfactors ltd

many thanks for your review its is much appreciated

Rated 5 out of 5 stars

Happy Days

Darren was a very pleasant young man who was easy to talk to and efficient in servicing my boiler.I had a couple of questions I wanted to ask and he was a great help.

19 June 2024
Unprompted review
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Reply from Heatfactors ltd

many thanks for your review it is much appreciated

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