Hearology Forest Row Reviews 

483
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 166 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, kind, and considerate, making interactions pleasant and reassuring. Many people highlight the exceptional customer service, noting the welcoming atmosphere and the staff's ability to put them at ease. The service provided is often described as efficient and effective, with procedures like microsuction being quick, painless, and successful. Reviewers appreciate the clear explanations provided throughout the process, ensuring a thorough understanding of their condition and treatment options. Many customers also commend the product quality and the overall user experience, often leading to significant improvements in their hearing.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as friendly, welcoming, and professional.... See more

Service

People report positive experiences with service, often describing it as great, excellent, and professional.... See more

User experience

Clients share positive opinions on user experience, frequently describing it as pleasant and comfortable,... See more

Customer service

Customers had positive experiences with customer service, often highlighting the clear explanations and... See more

Product

Customers consistently note positive experiences with the product, with many expressing delight at being able... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Every element was faultless. Making the booking was effortless - in the shop in Forest Row. I wasn't kept waiting when I attended for my appointment. My practitioner (James, I think) was courteous... See more

Rated 5 out of 5 stars

Seen on time. Listened to concerns and took into account recent health issues. Audiologist fully explained the testing procedure and what is being tested. Clear explanation of the outcome of the te... See more

Rated 5 out of 5 stars

My visit to the clinic today was a very pleasant experience. The staff are really friendly and helpful. Steve was the technician who carried out my procedure. He was very kind and understanding throug... See more

Rated 5 out of 5 stars

I found Michael to be very personable and professional. He tested my hearing in his usual very calm manner. Harry kindly fitted me in for an unscheduled micro-suction, wax removal procedure. This... See more


Company details

  1. Audiologist

About Hearology Forest Row

Written by the company

The Country’s Leading Hearing And Ear Care Specialist Welcomes You To Its Forest Row Shop-Clnic's Trustpilot Page, Which Was Created On 1st October, 2023.

Hearology’s Forest Row Shop-Clinic Has Also Collected Hundreds of Google Reviews Since We Opened There In July 2021 And Has A Google Star Rating Of 4.9. We Also Have a Main Hearology Trustpilot Page That Has Hundreds More Reviews And A 4.9 Star Rating.

Our Services Are Externally Validated By The Care Quality Commission (CQC) To Assure Rigorous Safety, Hygiene And Clinical Quality Standards. Hearology Is One Of Only A Handful Of Audiologists In The Country To Have Achieved This Distinction. 

Our Services Include Hearing Tests, Hearing Aids, Microsuction Ear Wax Removal, Tinnitus Management, Balance Services And Custom-Fit Earware. 

Hearology Also Has Trustpilot Pages For Our Clinics in London Bridge and London Liverpool Street

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Contact info

4.9

Excellent

TrustScore 5 out of 5

483 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.9

All reviews

(483)

150 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Harry was very thorough and…

Harry was very thorough and knowledgeable. He took time to carry out some extra checks in addition to the microsuction which reassured me about the health of my eardrums and ear canals.

10 April 2026
Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant. My mum came in on Friday for ear cleaning. They completely unclogged her ears and her hearing has returned to normal. Excellent service.

27 March 2026
Rated 5 out of 5 stars

Sympathetic understanding.

Actually having a conversation with someone who understands the 'hidden' disability of deafness.
Great to be able to book on line, without having to telephone...sometimes very difficult for deaf people.

25 March 2026
Rated 5 out of 5 stars

Hearology is a warm and welcoming…

Hearology is a warm and welcoming place. the receptionist is helpful.
Zaahira Khan was careful as she cleaned my ears.

But I would council not asking clients/patients to rate their experience. I am not a busy person but busy people may find it annoying!

10 March 2026
Rated 5 out of 5 stars

Excellent service

Excellent service. Zahira removed the wax from both ears and explained everything as she went along. Heartily recommend Hearology in Forest Row

27 February 2026
Rated 5 out of 5 stars

I was so grateful that Hearology fitted…

I was so grateful that Hearology fitted me in for an ear clean this morning, I was in a lot of pain and they were fully booked, but they managed to squeeze me in in-between appointments. Thanks again.

20 February 2026
Rated 5 out of 5 stars

Kind professionals

Receptionist is a very kind professional lady, so helpful, knowledgeable, gives confidence in all your services. Actual removal of ear wax by another lovely lady was done with great empathy and expertise. First class all round. And with kindness.

12 February 2026

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