Healthy PlanetReviews 

40,041
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 8,197 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of products, often highlighting the availability of hard-to-find items and Canadian brands. Many appreciate the reasonable and competitive prices, frequently mentioning good sales and free shipping options. The delivery service is often described as fast and reliable, with items arriving well-packaged and in excellent condition. However, some reviewers experienced delays in shipping and order processing, leading to frustration and the need to purchase products elsewhere. There were also instances where products were cancelled or not sent, and a few customers noted issues with pricing discrepancies between online and in-store purchases.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the great quality, variety, and... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the fast and... See more

Price

Customers had positive experiences with price, frequently highlighting excellent and reasonable prices,... See more

Order

Consumers generally express satisfaction with the ordering process, noting its seamlessness and efficiency,... See more

Service

Reviewers mention positive feedback about service, often highlighting its excellence and consistency over the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is a reliable company with reasonable prices. They often have sales. You can speak to an actual human being if you need help. Fulfillment/Shipping is usually done fairly promptly. I would re... See more

Rated 5 out of 5 stars

Healthy planet has good sales. Product always in stock and the delivery service is very reasonable. The customer service is outstanding if you have an issue, they resolve it quickly and efficiently. I... See more

Rated 5 out of 5 stars

This is a product I purchased for my grandmother in Vancouver. She can't find it anywhere and she was really having painful issues with her skin. Incredibly grateful to find it at healthy planet and w... See more

Rated 5 out of 5 stars

Good experience at Healthy Planet. I think the best part about them is good prices and great selection. I like the people who package the shipments too, because they're really careful and knowledgeabl... See more


Company details

  1. Health Food Store
  2. Fitness and Nutrition Service
  3. Pharmacy

Written by the company

At Healthy Planet, health and wellness is our passion, and we want to share that passion with you by providing you with the highest quality vitamins, supplements and remedies for all your lifestyle needs. Healthy Planet's personal goal is to make high quality products readily available and affordable for consumers far and wide

Healthy Planet

Written by the company

Live Life Healthy

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

40K reviews

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4.6

All reviews

(40,041)

7,834 reviews in the last 12 months

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Rated 3 out of 5 stars

I report this with regret

I report this with regret. For years I have ordered from your company. It has always given excellent service, however this last order was very disappointing. After parcel not arriving in 2 weeks, I connected Healthy planet and complained . They were very courteous and advised me I could have my money back or they would replace my Order. I chose replace. My package arrived in 3 days. I guess the good outweighs the bad.

8 June 2026
Healthy Planet logo

Reply from Healthy Planet

Hi Rachel,

I am honestly very sorry for the hassle you've had with this order.

Unfortunately, sometimes these courier/delivery companies make errors — or outright misplace/lose shipments — and we don't come to know until customers such as yourself reach out to us to report it. Only then can we try our best to resolve it from our end by dealing with them, or replacing the order, refunding, etc. And often, these courier companies aren't exactly the most helpful or urgent in assisting.

I do see that *eventually* the order was located with Landmark (and hence the replacement delivery ~3 days after that point), but again — I am really sorry it took that long to be sorted from when the order was placed. In general, these deliveries should only take ~2-3 days from when they're originally placed to be delivered.

Certainly, I can add some online store credit to your account that you can use off a future purchase with us — and I do hope you give us another chance, as we can avoid using this particular courier for your orders in the future.

Sincerely,
Nicholas

Rated 5 out of 5 stars

Healthy Products Quality

Quality of the product is great. Delivery service is also great and when I had some products missing from my order customer service was top notch.

12 June 2026
Rated 1 out of 5 stars

My protein powder has an expired date…

My protein powder has an expired date in July 2026 that should never be. Who do I complain too?

11 June 2026
Healthy Planet logo

Reply from Healthy Planet

Hi Ray,

Thank you for bringing this to our attention. Of course, this should not be the case, especially as we receive shipments of this product on a weekly basis. Please do reach out to our Customer Service team via email (support@healthyplanetcanada.com) with a photo if possible.

When I checked with the Warehouse Operations, all our inventory and stock has the same LOT# and EXPIRATION dated as 08/2027. From checking the shipment, it reflects that this same LOT# should have been the one sent to you.

Absolutely, if a short-dated product was sent to you, we can fix this and make this right.

Sincerely,
Nicholas

Rated 3 out of 5 stars

I liked everything except one product: styling cream

I liked everything except one product: Andalou styling cream: I can't stand the smell of it: I don't thing the ingredients in it are natural; It smells like those artificial perfums! I wish I could return it. I will contact the company to find out.
The delivry was fast. I enjoy the natural liquid soap and everything else.
I received an anwer from healthy Planet offering me a credit, which I appreciate very much, It's a great company!

9 June 2026
Healthy Planet logo

Reply from Healthy Planet

Hi Lise,

Thank you for the feedback on these products, which is valuable to us! I do see that you ended up speaking with a member of our Customer Service team today and have arranged a return for the Andalou product -- certainly, if there are any issues or concerns with a product, it can be returned within 30 days from the date of receiving the order. The only thing to note is that generally it's an online store credit if the product is opened/used.

As for your concerns RE: the product in question, the ingredients are indeed all fully natural. No artificial fragrances at all. There's always the possibility that there's just *too* much natural essential oils in it that's throwing the scent off, or it could be an issue with that specific LOT#/Production Batch.

Sincerely,
Nicholas

Rated 5 out of 5 stars

Good experience at Healthy Planet

Good experience at Healthy Planet. I think the best part about them is good prices and great selection. I like the people who package the shipments too, because they're really careful and knowledgeable.

31 May 2026

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