Healthy PlanetReviews 

Reply from Healthy Planet

Jun 26, 2026

Hi Lise,

Thank you for the feedback on these products, which is valuable to us! I do see that you ended up speaking with a member of our Customer Service team today and have arranged a return for the Andalou product -- certainly, if there are any issues or concerns with a product, it can be returned within 30 days from the date of receiving the order. The only thing to note is that generally it's an online store credit if the product is opened/used.

As for your concerns RE: the product in question, the ingredients are indeed all fully natural. No artificial fragrances at all. There's always the possibility that there's just *too* much natural essential oils in it that's throwing the scent off, or it could be an issue with that specific LOT#/Production Batch.

Sincerely,
Nicholas

Reply from Healthy Planet

Jun 26, 2026

Hi Anna,

Thank you for leaving this feedback for us; my genuine apologies for the slight delay in your order being delivered!

Generally, orders within Ontario are delivered ~2-3 days from when they're placed. In this case, I do see the order was placed on June 11th (Thursday) and delivered on June 16th (Tuesday) — which is a little longer than normal for us.

Unfortunately, usually it's because nothing gets processed over the course of the weekend, so anything that gets shipped out on Friday usually doesn't get processed through Purolator until the following business day on Monday, and then delivered the next day.

We are working on expanding our options for couriers beyond those we currently use — and are looking into next-day and same-day delivery options at the moment, too, since we can understand this feedback and do want to improve delivery times.

Sincerely,
Nicholas

Reply from Healthy Planet

Updated Jun 26, 2026

Hi Stefanie,

We do appreciate the honest and transparent feedback! I'm sincerely sorry to hear the online experience for this order wasn't smooth -- first, yes, "Restorative Formulations" as a brand is typically available online for home delivery, not in many of the retail store locations (as it's considered a 'professional' naturopathic brand, stock is often very limited across the stores for brands like this and Cyto-Matrix).

In terms of the shipping/delivery timeframe, it is usually 2-3 days from when you place your order to when you receive it, especially within Ontario. That's the norm for us too. Even if you qualify for free shipping (labelled as "regular"), it is still expedited on our end, as we do pay for expedited shipping for all of our shipments.

The fact that you have not received your order by now indicates something *is* wrong with the shipment. Looking at the tracking, I don't see any updates after the initial Purolator scan on June 13th, meaning they likely lost the parcel.

In these situations, we would always refund you in full or send you out another shipment ASAP with the fastest option we have via courier to fix the problem -- but unfortunately, we have no way of knowing until the customer, such as yourself, alerts us to an issue/delay with their order. For any concerns like this, you can always reach out to us via our Customer Service at support@healthyplanetcanada.com.

Please do send us a quick email (you can do so at my attention - Nick) and let me know if you'd like me to have a replacement sent out to you ASAP or to fully refund you for this product.

Sincerely,
Nicholas