Healthypetz Reviews 

I purchased the company's premium collagen product after seeing claims that it could help dogs suffering from itching and scratching. Unfortunately, after using the product with my dog Teddy, not only did I see no improvement, but his scratching appeared to worsen.

The company's advertising prominently promotes a 60-day money-back guarantee. Based on that guarantee, I contacted Healthy Petz on two separate occasions seeking assistance and a refund. To date, I have received no response.

After searching online, I discovered that many other consumers appear to be reporting very similar experiences. Public reviews on Trustpilot, ProductReview Australia and social media discussions contain repeated complaints alleging:

• No response from customer service after refund requests.
• Difficulty obtaining refunds despite the advertised guarantee.
• Concerns about recurring subscription charges.
• Products not delivering the advertised results.
• Concerns regarding product quality, packaging and labelling.
• Consumers feeling misled by marketing claims.

I appreciate that individual experiences can vary, and I am not making allegations beyond my own experience and the publicly available reviews. However, the volume and consistency of the complaints raises concerns that I believe deserve investigation by consumer affairs media and regulatory authorities.

I would give no stars if I could. I saw this on face book. My dog has suffered with her skin for years, on meds from vets , this looked like a miracle worker. I didn't order from FB, I went on to their website. Great reviews on both so ordered from the website being careful i wasn't setting up a subscription . Package took about a week. The smell of rubber was strong and even worse when I opened it. The liquid inside smelt so strong too, couldn't describe it . No instructions. Writing for dosage so tiny. 2ml for my dog so how many pipets is that so I e mailed querying plus showing concern of the smell. No reply. Tried again, no reply. I then went onto trust pilot and nearly died reading the reviews on here. There was no way I was going to give my dog this "stuff" as no idea what was in it, no ingredients either on the box. I threw the 3 bottles in the bin and forgot about it. A month later I received an e mail, another load was on the way! . Another £48.99, total waste. I contacted my bank , sent all the reviews explaining and they got my money refunded and subscriptions cancelled. Amazing work TSB! Please do not order from healthy petz I honestly am sure it's not legit.

Ordered a bottle of collagen on April 24, still today not received it (May 29). Just wrote them an email. Tracking my order shows that it is "still in transit" and also that it just has been ordered. So, I think I wasted 32 dollars. So much for those fake FB ads!

No response to emails and never received the product. I disputed the charge on my credit card.

Absolutely disgusting company. They have copied the bottle and packaging from another company called BLOOM. Not saying trust them either, but this shows how far they will go to steal money from us. So I have just reported this as fraud to my bank. They had set up a subscription using the details from my bank and showed up that they had saved my card details. The fraud department of Santander were amazing. I have an ID case number, and after it has gone through the channels of fraud they will refund the 3 amounts of money the scammers stole. For those still battling these morons please go straight to your banks fraud department.

Sadly had to cancel my card after they automatically took money one month after original purchase which I definitely didn’t sign up for and the email address kept telling me invalid email when I tried to reach out I definitely do not recommend this site

Scam. Received a delivery I had ordered then I emailed several times with no response. Arrived via air, customs clearance and then Yodel. I asked seven times where it is produced but no response. Suddenly they took money from my bank then I received a second. Do not fall for it. Hopefully I have cancelled a subscription that I didn’t sign up for!

My dog has been on the Healthypetz collagen for 6 weeks and there is absolutely no change in her itching, nipping and licking; I think it has actually worsened.
I have tried to contact this company, not surprisingly I have had no response. This appears to be another scam, preying on people’s emotions in regard to their beloved pets. I would give zero stars if I could. A complete waste of money. My review was of course not published on their website!

Can't put negative stars here - they are scammers - the product is not the one they are selling on the web page - have contacted them numerous times and no response. DO NOT BUY THIS PRODUCT - IT'S FAKE AND THEY WILL NOT GIVE YOU YOUR MONEY BACK

Never received the first order. And they have already charged me for a second order. Scam.

If I could leave a minus zero star i would,they have signed me up for a monthly subscription which I didn't sign up for and also have not returned contact from 5 emails sent, I have had to go to the extreme of putting a block on my credit card,do not use this company be warned.

I made a purchase as a guest one off only to find the company has subscribed me without my knowledge and continued to send me products and taking funds from my account. I sent numerous emails without a response from them. I requested to stop sending items and remove me from their subscriptions without any response. I contacted my bank which was absolutely amazing they removed the product token so this people could not continue to debit my account. Surprise surprise they sent me an email asking why i opened a chargeback on them. I responded by saying the lack of customer service and care. The fact that they didn’t respond to any of my numerous emails asking them to stop sending more products and stop charging my account to which they never responded. I then said that if anymore products are send or if they take any further funds from my account I would report them for fraud. I then requested again to be removed from their subscriptions immediately.

I wish that I had checked this product on Trustpilot before I ordered.
I too, was tricked into a subscription.
I tried emailing them but didn't receive an answer.
The bottles I received do not list a country of origin or use by date.
It looks completely different and has a black label and not pink and blue.
They were not delivered by Australia Post as advertised but by a man in an ordinary car with no company details.
The product has a disgusting smell.
I won't be giving this to my dog. I would like to send it to a laboratory to test what is actually contains.
I will be stopping payment through my bank.

Took over a month to get, no communication whatsoever. Bottle arrived from a random guy in Philadelphia. Label on the bottle looks handmade and no information anywhere about where it was made. I am not trusting this for my dog and not even going to try to get a refund hearing all these horror stories.

I ordered and after 60 days of nothing asked for a return of unused and refund. 6 emails and no response at all. Please don’t make the mistake I did. I will be filing a chargeback with my bank, wish me luck! DO NOT BUY FROM THIS COMPANY, SCAM!!!!

I ordered this as my dogs suffers terribly with scratching and don’t want her on immunosuppressant tablets like Apoquel/Zenrelia for her life. Unlike most folk, my delivery arrived but I’m freaked out to use it now after reading into further reviews!! The bottles arrived safely packaged and the box shows ingredients, manufacturer and expiry date. Has anyone had any success stories with this. Just worried as some folk say the real product has a pink label. Don’t think I’m gonna take the risk!!

I made an order and mistakingly signed up for a subscription. The website was so confusing that when I tried to cancel subscription I ordered another product. Anyway I finally managed to cancel the subscription and have asked for a refund for the duplicated order. Guess what. I have received an email confirming the cancellation of subscription, followed by another email confirming despatch of the duplicate order. What a shambles. Haven't even received my orders to review the product.

Placed an order on 05.04.2026 they sent me a confirmation email with tracking number. I tried to track my purchase but stated the address is invalid. I tried to call the phone number listed on my credit card statement. Went straight to voicemail but voicemail was full could not leave a message. I will dispute my charge for this. Evidently it's a scam.

Stinks like chemicals. Shipped from China. I will not risk giving this product to my beloved pets. Haven't replied to any emails ever. Been trying for a month. Will be disputing with bank as there is no way to get your money back with the satisfaction guarantee 60 days lie. Scam. The website is a pure scam!!

Decided to buy a single bottle of collagen to try for my dog. What I didn't realise is that a tiny box was automatically ticked to sign up for a subscription. The next month they automatically took another payment for the product. I have managed to stop the prescription (I think) that I never agreed too via email. Let's wait and see. But very deceptional behaviour. Disgusting.... .