Healthypetz Reviews 

I ordered and after 60 days of nothing asked for a return of unused and refund. 6 emails and no response at all. Please don’t make the mistake I did. I will be filing a chargeback with my bank, wish me luck! DO NOT BUY FROM THIS COMPANY, SCAM!!!!

I ordered this as my dogs suffers terribly with scratching and don’t want her on immunosuppressant tablets like Apoquel/Zenrelia for her life. Unlike most folk, my delivery arrived but I’m freaked out to use it now after reading into further reviews!! The bottles arrived safely packaged and the box shows ingredients, manufacturer and expiry date. Has anyone had any success stories with this. Just worried as some folk say the real product has a pink label. Don’t think I’m gonna take the risk!!

I made an order and mistakingly signed up for a subscription. The website was so confusing that when I tried to cancel subscription I ordered another product. Anyway I finally managed to cancel the subscription and have asked for a refund for the duplicated order. Guess what. I have received an email confirming the cancellation of subscription, followed by another email confirming despatch of the duplicate order. What a shambles. Haven't even received my orders to review the product.

Placed an order on 05.04.2026 they sent me a confirmation email with tracking number. I tried to track my purchase but stated the address is invalid. I tried to call the phone number listed on my credit card statement. Went straight to voicemail but voicemail was full could not leave a message. I will dispute my charge for this. Evidently it's a scam.

Stinks like chemicals. Shipped from China. I will not risk giving this product to my beloved pets. Haven't replied to any emails ever. Been trying for a month. Will be disputing with bank as there is no way to get your money back with the satisfaction guarantee 60 days lie. Scam. The website is a pure scam!!

Decided to buy a single bottle of collagen to try for my dog. What I didn't realise is that a tiny box was automatically ticked to sign up for a subscription. The next month they automatically took another payment for the product. I have managed to stop the prescription (I think) that I never agreed too via email. Let's wait and see. But very deceptional behaviour. Disgusting.... .

If as people have said previously I could give a minus number of stars that’s more than they deserve
Complete lack of customer care no response to emails nothing.
The first delivery I had worked brilliantly and I finally thought I had found the right product to support my itchy dog. Got sucked into a subscription no idea how. 2nd lot of 3 bottles bore no resemblance to the first one apart from the generic packaging. All 3 bottles not the same stuff. Contacted support daily, no response nothing. I am pursuing through my bank. They are despicable

These people are awful I didn’t sign up for a subscription and they took more money from me. I then saw they had taken a second payment so I cancelled with them and said not to send out second item as I wanted a refund. I challenged the payment with the bank also and had a refund but now the item has been delivered after I said I didn’t want it and money has come out again. I’ve not even used the product as it’s likely to kill my dog.

If I could make a negative number I would. I realized I wasn't going to be giving this to my dog when I saw it was sent internationally through customs. When I got the collagen, there were no ingredients, label as to where it was "manufactured" or anything. When I attempted to get a refund (as promised on the website) I never got a response through email. There is no phone number to call! BEWARE!!!!!

Total billing scam. Crappy product. Hard to "unsubscribe".

I wish I've had read the reviews about this scam website, before I make orders!!!
I ordered a collagen for dogs and somehow, these scammers subscribed me for monthly delivery. They took the payment without asking me to authorise it.
DO NOT ORDER FROM THIS WEBSITE UNLESS YOU WANT YOUR BANK ACCOUNT TO BE EMPTIED!
I AM HAPPY TO CHANGE MY REVIEW IF THE WEBSITE REFUND ME!

COSTUMER SERVICE DOESN'T EXIST.
I'VE EMAILED THEM TO CANCEL THE ORDER BUT INSTEAD THEY SHIPPED IT.
THIS IS A SCAM!! THEY ARE SAVING YOUR BANK DETAILS AND TAKE MONEY WITHOUT AUTHORISATION!!!
I HAD TO SPEAK WITH MY BANK TO BLOCK THIS SELLER FROM TAKING FUTURE PAYMENTS!
THE MOST IMPORTANT IS THAT THEIR PRODUCT MADE MY DOG ILL, VOMITING.

I am very suspicious of this product - my wife purchased some because she was informed it was made in UK and a bona fide product. However delivery was delayed for a few weeks because the product had to come through customs! The packaging does not list the country of origin and does not give an address for the company. The only means of contact is an email address - which is fairly unresponsive! I also see that any comments on Facebook are now being hidden - I wonder what people are saying!? I would not deal with this company again and will just have to put the cost of the purchase down to experience!

I received my initial order and the product seemed to help my dogs itching, however, the second bottle delivered had a different label and had a very strong smell (I could smell it before opening the bottle). I have contacted customer service twice with no reply.

DON'T PURCHASE ANYTHING FROM THIS COMPANY- You will not receive your order and they will not respond to your emails. There is no phone number to contact them.

The communication is awful. I never hear back from them. There’s no phone number to call. I can’t get a tracking number. I think they just ripped me off. Been a very awful experience. I would never use this company again.

I wish I had read the reviews before purchasing from this company. I’m going to do a report through the BBB and see if I can get my money back. No way to communicate with them. 😕

I placed an order on May 1st 2026 here it is May 10th still no order shows up I've tried tracking the order is not moving it doesn't even say where it's at or where it's been there's no telephone number I've left five emails nobody will return my email I don't know which site is the scam there's two or three different site they made it clear that there was one site that was a scam and they basically all look the same so I guess I'm out of my money like everybody else site says that it's coming from the US and it ships within 2 to 3 days from the factory so I should have already had it by now and somebody should have contacted me back with an email

Scam alert the stuff is garbage and they will then put you on a subscription plan. I ordered one bottle and just found my account debited for another one. They have not responded yet but giving them 2 days then will notify my bank of unauthorized payment. Too bad there is no zero stars. And yes it is made in China as they say it is not

I ordered a bottle of 3x collagen for my dog's inching and licking 2 weeks ago and I finally got it yesterday and it Is very cloudy and stinks. I've tried to contact them at Healthy Petz at the address on their site. Nothing! I'm not giving it to my dog like that. The return address on the package is like a personal address and from what I understood it's supposed to come from China but the address is Philadelphia, so I don't know what to believe. All I want is to be able to return it to them and get a refund of 39.98.. I have been trying to get a hold of these people ever since I was checking on the tracking asking him where it was. Has this been happening to other people?

Do not deal with this company. The product actually made my dog vomit. Trying to cancel my order has been a big problem with no satisfactory resolution. I only wish that I had read the reviews before ordering.

I would give zero stars if I could. I should have read reviews before purchasing.

This company signs you up to a subscription service! Without consent mind you.

Product came - had a very strong odour before even opening the package.

Was led to believe package was coming from the UK. Its come from China.

No batch number or anything on the bottle and just says 2 year expiry date. 2 years from when exactly....

Definitely a scam company. Ive thrown bottle straight in the bin as I Definitely wouldn't be confident in giving this to my dog.