I cannot thank the team at Healthpath enough for the change I’ve experienced. I have struggled with eczema for a long time, but since working with them, my skin flares have reduced significantly. Most... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I ordered a breath test for SIBO and IMO which arrived in good time. The test instructions were clear and it was straightforward to prepare for and take the test. I received the results much faster th... See more
Company replied
I have been a Healthpath customer for some time now, it is lovely to deal with such a great company who clearly value their customers. I always get a prompt response if I have any questions or issu... See more
Company replied
It’s great to be able to discover the microbiome of my gut. This is the second test that I’ve purchased and subsequently completed. The results told me everything I needed to know. The video analysis... See more
Company replied
Company details
Written by the company
We help people take charge of their gut health. At Healthpath, our mission is to transform the way we understand gut health. We believe that good health begins in the gut. We also believe that people shouldn’t have to put up with symptoms. We use Functional Medicine to address the root cause of your gut issues—and show you how to achieve great gut health via smart, sustainable changes.
Contact info
London, United Kingdom
- +44 20 (0) 20 7193 1693
- hello@healthpath.com
- healthpath.com
4.6
Excellent
388 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good Sibo breath testing
Ordered a sibo breath test and came quickly. Instructions were easy to follow, although a video would've been really handy. Hot my results back in a good time along with a diet and supplement plan. Would recommend
1 May 2023
Unprompted review
Reply from Healthpath
Dear Claire,
Thank you so much for your review.
It's great to hear you found our service so helpful and the SIBO test easy to complete. I'll pass your feedback on about a video for the SIBO test however I do believe we plan on recording something for this sometime soon - that's helpful feedback for us, thank you.
Wishing you all the best,
The Healthpath Team
This service changed my life
This service changed my life; without it, I would not have been able to work out my triggers and intolerances. Thanks to healthpath’s amazing testing services and food plans, I’ve been able to get some of my life back!
11 October 2023
Unprompted review
Reply from Healthpath
Dear Alexandra,
Thank you for taking the time to leave this lovely review.
We're delighted to hear that our service has made such an impact and you've seen an improvement to your health as a result.
Wishing you the best as you continue on your health journey,
The Healthpath Team
Did the full gut test with Healthpath…
Did the full gut test with Healthpath and the results are so thorough, it’s not like other tests (hair sample for example) which give you vague and questionable results this is real science based on what was in your gut and gives real insight as to what your problems are caused by. Money well spent!
4 November 2022
Unprompted review
Reply from Healthpath
Dear Simon,
Thank you for your lovely review.
This is wonderful to hear that you found your test results so informative and helpful.
Wishing you all the best,
The Healthpath Team
Very in-depth stool analysis
A very in-depth stool test with so much detail and information provided on the back of it. Great communication and support with the team when required
25 October 2023
Unprompted review
Reply from Healthpath
Dear Craig,
Thank you for taking the time to leave us a review.
We're delighted that you found your stool test results so informative.
Wishing you the best on your health journey and please don't hesitate to reach out to us if we can be of further help.
The Healthpath Team
Healthpath treatment has resolved my…
Healthpath treatment has resolved my pain and given me hope to a full recovery.
25 October 2023
Unprompted review
Reply from Healthpath
Dear Sandra,
Thank you for your 5* review. It's great to hear that your pain has resolved!
Wishing you the best with your continued journey to health.
With warmest wishes,
The Healthpath Team
Worth the money
Healthpath enabled me to find out some root causes for my stomach problems, my doctor just told me I had IBS but the ultimate gut test helped me to understand what was causing my symptoms. I also had a session with a practitioner who broke down my symptoms and helped me to understand them properly. Although expensive, I’m glad I made the decision to use healthpath!
1 July 2023
Unprompted review
Reply from Healthpath
Dear Amie,
Thank you for your lovely review.
We're happy that our service has been so helpful and you've found it to be a good investment for your IBS symptoms.
We wish you well on your continued health journey and we're always here for support if needed.
Warmest wishes,
The Healthpath Team
No way to get any updated regarding the order. Ignoring the emails.
No way to get in touch but by email. If you need something on time or urgent - forget about it. Overpaid for service and quality, and got nothing but a new-looking website. Paid for the item on Friday, and still no updates (now's late night Tuesday). Asked for the tracking number - 2 days of silence.
24 October 2023
Unprompted review
As advertised
As advertised. The test was very comprehensive and gave me the reassurance I needed. They even reviewed my medications and created a supplement plan to match my test results for free - which I thought was great considering how much it costs to see a private Dr these days.
13 October 2023
Reply from Healthpath
Hello Anne,
Thank you for your review.
It's great to hear that you found your test results and the health plan so helpful.
Wishing you all the best as your progress with your health plan, please don't hesitate to reach out to us if we can be of any support at all.
With warmest wishes,
The Healthpath Team
Very disappointed
Very disappointed. They were late sending anything. Said the results were attached but they weren’t. I have contacted them several times but to no avail. It’s a month later and I still don’t have my results. I have some sort of a plan which just tells me to eat the rainbow which I knew anyway! This has been no help whatsoever, and I will be contacting Watchdog on the BBC because they this company say the BBC have recommended them and I find that very hard to believe. I would like my money back please.
13 October 2023
Unprompted review
Reply from Healthpath
Hello Karen,
Thank you for taking the time to leave us your review.
Please accept our apologies as it sounds like our emails weren't reaching your inbox - these can sometimes go to junk email unfortunately. We're glad to have been able to speak with you and point you in the direction of your test results and health plan and our technical team are looking at the issue you had with viewing your test results on your device.
With regards to the delay for your test results, this was due to us needing your symptom survey completed - we mention this in some of our emails. This is important information for our practitioner team to have when creating a health plan so they can make safe recommendations, however I'm really sorry this wasn't clear.
We hope you've found your test results helpful now you have these and if you have any questions or need any further support please don't hesitate to reach out to our customer services team.
With warmest regards,
The Healthpath Team
An expensive experiement
It was an expensive way to find out not a lot really. I bought the top test I could, and all the expensive supplements, followed the food plan, but there has been zero change to my stomach pains. They suggested a 1-2-1 appointment which again is not cheap, but I've spoken to NHS stomach specialists in the past so I didn't want to continue throwing good money after bad.
4 August 2023
Unprompted review
Reply from Healthpath
Hello Paul,
Thank you for taking the time to leave us a review. We really appreciate all customer feedback and would very much like to speak to you about your experience and test results.
We can’t find you as a customer in our system so please do reach out to us on hello@healthpath.com so that we can offer you some further support.
We‘re really sorry to hear that you haven’t seen any improvements in your symptoms and appreciate how disappointing this must be especially when you feel you have made a substantial investment in your health.
We understand that the tests may seem expensive, however alongside test results we do also offer a personalised health plan including a practitioner review of the test results, meal and supplement plans and free educational resources, all for just the cost of the test. Our service was created in order to provide easy access to tests that, before Healthpath, were only available through a practitioner at the cost of the test, plus at least 2 consultations, and we are proud of the savings this service offers.
For many people, using our standard service is enough but, unfortunately, in some cases, such as when a health issue is long-standing or doesn't resolve with these approaches, it can then be beneficial to work 1-to-1 with a practitioner. Your health plan is based on your test results and symptom surveys, but these can only form part of the puzzle and there are times when more in depth support is helpful.
I’m not sure which test you did with us, but am very sorry to hear that you didn’t feel you learnt much from your results. Our tests do generally offer valuable information and we would be very happy to go over the results with you to help explain these further and see if we can offer any additional insights.
Thanks again for taking the time to leave us this review and we sincerely look forward to receiving your email so we can continue to support you on your health journey.
Warmest regards,
The Healthpath Team
Amazing Customer Service
Amazing Customer Service
Had a problem with my goods having to be returned back by Royal Mail. Got in touch to the customer support team via email and got a reply straight from Flaminia who was able to sort out and resend the order ASAP with quick replies as well. Amazing business!
3 October 2023
Unprompted review
Reply from Healthpath
Hello Risyad,
Thank you for taking the time to leave us your review.
We're so glad to have been able to turn this issue around quickly and get your order to you - I'll make sure to pass this on to Flaminia.
Wishing you all the best,
The Healthpath Team
I'm so grateful that I found Healthpath!
I'm so grateful that I found Healthpath! After dealing with some chronic health issues for years and trying everything under the sun, I was desperate. Upon finding Healthpath, I was able to get a test that provided valuable insights and clues and helped me to address the root causes of the challenges I was experiencing in a holistic way. The supplements and health plan have truly helped me to turn a corner in my overall sense of health and well-being.
21 August 2023
Reply from Healthpath
Hello Delilah,
Thank you so much for your review.
We're so glad to hear that you found the testing and our service so helpful.
We wish you the best on your continued health journey, please keep us updated on how you're getting on.
With warmest wishes,
The Healthpath Team
Slightly disappointed
I started my health plan 2 and a half months ago and there have been no improvements with my digestive issues whatsoever in fact they are getting worse 😔 I’ve been avoiding trigger foods and following my plan everyday but nothing. I’m saddened by this as the test and supplements were an investment for me. My digestive issues are so bad that I’m unable to work so affording this has been very difficult. I was told by someone on the Healthpath community app that I should expect to feel a little bit better a month into my health plan. I was also told my calprotectin levels were high so my doctor tested my stool shortly after this but my doctor confirmed that my calprotectin levels were infact normal. Healthpath is a great guide and there’s lots of information online however I felt for me personally that my test results were unclear and there wasn’t an indication as to what my root cause for my dreadful acid reflux is. I was almost certain I had a yeast overgrowth as I have a yeast infection in my mouth that’s impossible to get rid of but my levels of yeast were normal. I feel like I’m at a dead end at this point 😔
10 June 2023
Unprompted review
Reply from Healthpath
Hello Jennifer,
Thank you for taking the time to leave us a review, we're sorry to hear that you haven't seen the progress you'd expected to on your health plan.
Thank you for taking the time to speak with our head of customer services and we're glad to have been able to provide some further guidance for you.
Please don't hesitate to reach out to our customer services team if we can be of further assistance at all.
With warmest wishes,
The Healthpath Team
I couldn’t be happier with my…
I couldn’t be happier with my investment into a Healthpath tests. It’s such a minefield choosing a company but these people truly stand out from the crowd. I did SO much research before choosing who to go with and figured out that most other companies just sell tests that are much more basic and the results don’t actually give you an insights into how to improve your health - which is why I’m spending all of this money in the first place! Healthpath are the only company I’ve found who have actually designed a service to improve peoples symptoms.
Thank you Healthpath - I cannot thank you enough for helping me to figure out what’s been going on in my body and what steps I can take to get my life back on track again.
9 August 2023
Unprompted review
Reply from Healthpath
Hello Susan,
Thank you for your lovely review.
We're delighted to hear you've found our test and service so helpful! Our service has been designed for that very reason, so we can provide actionable insights for our customers' test results.
We wish you all the best on your health plan and please don't hesitate to reach out to us if we can be of help at all.
With warmest wishes,
The Healthpath Team
Great potential, Really helpful
Great and very helpful first person I spoke too. I bought 2 tests which were competitively priced although not cheap for a pensioner. I got the results through but my GP didn't seem to accept them as he didn't know anything about them. Healthpath have done great but think my local NHS needs to update a bit.
2 August 2023
Unprompted review
Reply from Healthpath
Hello Brian,
Thank you so much for your updated review.
We're so pleased that we could be of support and wish you all the best with the next step of your health journey.
Please do stay in touch and let us know how you get on.
With warmest wishes,
The Healthpath Team
Quick to take the money but slow to help customers!
I tried placing an order and splitting it into monthly payments but the website is so confusing, the "pay monthly' option wouldn't recognise my card details saying "details incomplete"...So I typed my card details into the only option that had card details on the page (even though I clearly had the monthly option selected) and it went and took the full amount from my bank, I am absolutely FUMING as I feel like I have been DUPED and there isn't even a contact centre I can call to speak to someone ASAP. All I can do now is sit and wait for someone to answer my email in 24-48 working hours. Not to mention their "chat service" is just a pre-programmed chatbot to answer general FAQs. Healthpath, where are your customer representatives for when an order goes wrong?
1 August 2023
Unprompted review
Reply from Healthpath
Hi AS,
My name is Marged, and I'm the Chief Experience Officer here at Healthpath.
I'm really sorry to hear you had trouble with completing the split payment on our website - we're looking into that asap with our technical team. As you entered your details on the main payment page, the full payment was taken - I'm sorry if this was not expected, and it has caused you worry.
I want to reassure you that one of our team picked up your query within an hour, and escalated this to our Customer service team lead, who processed a refund shortly after. She has emailed you and also left a voice mail to confirm.
They saw the urgency and understood the importance of rectifying this immediately for you - I hope it has helped. This refund should be with your bank for processing as we speak.
The team will follow up with you again tomorrow to ensure you have what you need, and to see if we can help you further.
Best wishes,
Marged and the Healthpath Team
Healthpath are amazing
Healthpath are amazing! I had been dealing with acid reflux among other digestive issues for over 6 years and was at the end of my tether. After visiting the doctor 3 times about the issue and just being given different pill after pill (which made my reflux worse) I decided I needed to find what was at the root of my problem.
I ordered the ultimate gut health test to cover all bases, my detailed results arrived in 15 working days complete with supplement recommendations and meal plan. I am only on week 3 of my plan but my symptoms have drastically improved. Any questions I have had along the way have been answered promptly by the team, I couldn’t be happier with the service. I still have a long way to go but it has definitely been money well spent.
1 August 2023
Unprompted review
Reply from Healthpath
Hi Amy,
Thank you so much for your review.
We're delighted to hear that you've found your test results and our service so helpful - and that you've seen such an improvement with your symptoms.
Please do keep in touch and let us know how you get on as you continue with your health plan.
All the best,
The Healthpath Team
Finally someone listening to me & doing something to help
Finally, somebody properly help me.
My IBS symptoms had been going on for many many years, but became unmanageable when I got to menopause and also hit a few life crises. The NHS did all the tests, that took ages, but came back with nothing to report… An absence of a diagnosis means that you have IBS, try the low FODMAP diet, but you are basically on your own… I had a listen to radio programs about gut health and the Microbiome and was dreadfully envious of people having their gut health tested, assuming it was only available in America. Turns out this is not the case as Healthpath are here and I can’t tell you how much they have helped. It’s a proper, personalised, tailored service, starting with a very lengthy questionnaire (which is very interesting in itself as it really helped me to recognise why I had got into the state that I had got into) and somebody is assigned to actually read it properly and deal with you. So far so good, the stool sample is tested for flora and fauna, bacteria, microbes, fungus, and the rest… And a brilliantly detailed report issued to you, quite dense with information, but readable if you concentrate properly! And very interesting.
It shows you with a chart what is out of kilter and you are given suggested supplements (probiotics, pre-biotics and the like) under Street protocol as to how to take them to get the most effect from them.
Taking these tailored supplements for a couple of months has made absolutely the world of difference to me. The idea incidentally, is not to take them forever, but to take them long enough to reset the balance in your gut. I’m not entirely sorted (turns out I’ve got a fairly major intolerance to corn/maize, which is something that is not singled out as a potential problem problem on the low FODMAP diet (indeed, if you go gluten-free, you will be eating an awful lot of it in all probability…)) BUT I would say that I have “got my life back” and can do things like eating out & operate like a “normal person” WAY more than I have in the last 25 years. I can’t tell you how much it has meant to me to have health path take me seriously and treat me as an individual. It’s cost me a few hundred… Which is money extremely well spent when you’re talking about a debilitating health condition
5 May 2023
Unprompted review
Reply from Healthpath
Hello Kate,
Thank you for taking the time to leave us your review.
We're delighted to hear that you've found your test results and health plan so helpful in your health journey and that you've been able to enjoy things like eating out again.
Please do keep us posted on your continued journey - and don't hesitate to reach out to our customer services team if we can be of further help at all.
With best wishes,
The Healthpath Team
NOT IMPRESSED CANNOT CONTACT THEM
Ordered gut health test - paid using the 6 x instalments via split-it. They have taken the whole amount (£369) out of my account , no phone number to call them, no customer service chat - just a useless bot. No response to my URGENT email - I now have bills I cannot pay and will be over drawn - NOT IMPRESSED!
13 July 2023
Unprompted review
Reply from Healthpath
Hello Lucy,
Thank you for taking the time to leave us a review.
We know you've talked this through with our head of customer services on the phone but we just wanted to provide a response on here to your review.
We would like to apologise that you felt that you were unable to reach us, we have a two-working day response time on emails however we will always pick up urgent emails as quickly as possible. We can see that one of our customer services team members had replied to your message the morning after the evening you'd contacted us and we're sorry you didn't see this response before leaving your review.
The larger transaction you could see on your account was a temporary holding amount for the full amount of the order - this disappears within 5 working days of the order being placed. This is the standard way that Splitit operates and we do explain this fully in the Splitit terms and conditions detailed on our checkout page however we apologise that this wasn't clear for you before you had placed your order.
We understand that this is now resolved and thank you for providing us with your feedback during the call.
We wish you the best with taking your test. We're always here for support so please don’t hesitate to reach out to our customer services team if we can be of further help.
With best wishes,
The Healthpath Team
I had been experiencing digestive…
I had been experiencing digestive issues for two years and had all the NHS tests and scans so decided to try Healthpath in desperation to resolve my symptoms . The test kits were easy to use and results arrived as promised along with recommendations of five supplements to purchase . The meal plans were also good , although no different to my normal diet which has always been very healthy .I had tried two of the supplements previously so bought the other three .
Nothing helped my symptoms in anyway and I booked an online consultation as I found the test results hard to understand. The practitioner was nice and suggested two other supplements and a follow up appointment. I bought the supplements which made no difference whatsoever . By this time I had spent over £800 in tests supplements and consultations and I concluded that it was time to draw the line with supplements and consultations because I felt this was more of a money making opportunity than a genuine concern to improve the clients problems. My symptoms are as bad as they ever were , none of this had helped in any way .
30 January 2023
Unprompted review
Reply from Healthpath
Hello Julia,
Thank you for taking the time to leave us a review. We are not able to find you as a customer in our system but would like to speak with you. Please reach out to us on hello@healthpath.com so that we can support you further.
It sounds like you are on a really big health journey and are going to great lengths to understand what is happening within your body and most importantly what you can do about it.
So we want to start off first by congratulating you on this. most especially as you are taking the steps to make large financial investments into your own health. We deeply respect that your money is hard earned and valuable.
We’re sorry to hear of your unhappiness with your progress following your test results and consultation.
The honest truth is that health is highly individual and unique. Some people can make significant progress quickly with simple dietary, lifestyle and supplementation changes. Whilst for others the journey can last years and require deeper investment into education and change in more areas of their lives.
Most of us as a team have experienced our own health challenges. And some of us invested very many thousands of pounds into seeking answers. We know what it feels like to go through all of the NHS options and to be waved away with no clear answers and we know the frustration of spending money in areas that seem like they have answers but do not give us quick progress.
Our message to you is to keep at it. If your symptoms are causing a big disturbance in your life, know that with time, change and self education you can get to the root cause and make significant improvements.
Commonly for people that have more complex symptoms we suggest a minimum of 3-6 months of one to one work with a practitioner. It does not need to be with us and we are happy to recommend multiple companies free of charge.
We want to be clear with you. Healthpath are not profiteering from your situation. We are a bunch a dedicated and passionate human beings who just want you to discover deep health transformation.
Comparatively to the services we were able to access before Healthpath was born, we are saving you very significant sums of money and increasing accessibility to a new way of seeking answers for health challenges. We are not rolling around in your cash, far from it - we are a start-up, losing money in the name of giving our customers more free and self empowering services than anyone else in this industry.
Our role is to empower you to improve your health, and we are honest that for some people this takes a bit longer and requires more investment and more education. Our tests do not have any mark up to the market and also include health plans, practitioner reviews, meal plans, supplement plans and education for free.
Thanks again for taking the time to leave us this review. Know that we are here to support you and give you guidance and we hope that you get in contact with us to talk further about what options lie ahead.
Warmest wishes,
The Healthpath Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.