Healthcare Solutions Reviews 

210
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 99 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and knowledgeable when assisting with specialized equipment and personal needs. Consumers also deeply appreciate the prompt home delivery services and the seamless online ordering process for various health supplies. Some reviewers were not happy with the delivery delays and mix-ups involving their specific product orders. People noted that certain items occasionally took much longer to arrive than initially promised or faced unexpected backorders. A few individuals experienced considerable confusion when tracking down delayed shipments or sorting out inventory mistakes.

What people talk about most

Product

Clients share ambiguous opinions on product, as experiences vary significantly. While many reviewers praise... See more

Staff

Reviewers mention positive feedback about staff, highlighting that employees are generally polite, friendly,... See more

Order

Customers had ambiguous experiences with order processing, marked by contrasting feedback on fulfillment... See more

Service

Users describe positive interactions with service, praising the fast, reliable, and excellent care they... See more

Delivery service

People report ambiguous experiences with delivery_service, noting a split between fast shipments and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All good since started To go there in Dec 2025 and then inn February 2026 and even last year as well after my hip replacement surgery and also my cancer treatment was rough but got through it I woul... See more

Company replied

Rated 5 out of 5 stars

Updated my order right away….which showed me someone was actually reading my request in real time! Was glad I could see my previous order to make sure I ordered the correct thing. Had a bit of a prob... See more

Company replied

Rated 5 out of 5 stars

I have a monthly standing order with your company for my Mother who is in a Seniors residence in Alberta while I live in BC, the staff at the Edmonton Southside store have been most helpful over the... See more

Company replied

Rated 5 out of 5 stars

Hi, I would like let management know, how honoured and grateful I am with the help and service that I received from Chantel. She made me feel special, and important. She helped me find what I was look... See more

Company replied


Company details

  1. Health & Medical

Information provided by various external sources

One of Canada's largest retailers of home healthcare and rehabilitation products, including aids for daily living, mobility products, incontinence aids, orthopaedic supports, fitness products, and more. Shop online today!


Contact info

4.1

Great

TrustScore 4 out of 5

210 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(210)

99 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I highly recommend Healthcare Solutions

The people on the floor are very knowledgeable and helpful when you go in to the store. There are so many products that can help you in your day, you must go in and look around the store. I also have great service when I call in to order. Great store and staff.

22 January 2025
Rated 2 out of 5 stars

Standing order

I have a standing order every two months and yet in the past almost two years it has not been ready when I come by, and inevitably need to make a return trip a few days to a week later. On the plus side the staff are always friendly and as helpful as they can be.

20 December 2024
Rated 5 out of 5 stars

Harjot is very helpful and provides a…

Harjot is very helpful and provides a great customer service.
This time we were disappointed that you did not have any ice picks for canes. It's Winter in Canada and this item should be available.
Salonpas medical patches could also not be found.

5 December 2024
Rated 1 out of 5 stars

This company is a family run business

This company is a family run business. When you call and place an order they tell you they have the products. Really? I waited 2 weeks for the bulk of my order. I don't know who is in the purchasing department but they don't have their act together. It's always a blame game. If I could order from another company I would have long ago.

26 November 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look