HDEW Cameras Reviews 

4,258
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 463 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, including cameras and lenses, often finding them to be genuine and excellent. Many highlight the highly competitive prices, noting significant savings compared to other retailers. The fast and reliable delivery service is frequently commended, with purchases arriving promptly and well-packaged. Additionally, the customer service receives acclaim for being helpful, knowledgeable, and professional, ensuring a positive experience. However, some people mentioned that while delivery is generally efficient, next-day service isn't always guaranteed, with a few needing to factor in slightly longer arrival times.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the great prices, quality, and... See more

Price

People report positive experiences with pricing, consistently finding great and competitive prices, often... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast and efficient delivery... See more

Service

Customers consistently note positive experiences with service, frequently highlighting its excellence and... See more

Order

Consumers find the ordering process to be positive, with many reviewers praising the ease of placing orders... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A fantastic company to shop from. I've always had genuine products sent through, in record time, and at better-than-market prices. Their customer service is second to none and grievances, rare as they... See more

Rated 5 out of 5 stars

First time ordering from an online store like this and naturally was a bit weary. I needn't have been worried, such a great service, fantastic speedy delivery and a great product! Wish I'd known about... See more

Rated 5 out of 5 stars

I bought a Canon EOS R5 ii and a Canon RF 100-500mm lens. I did loads of research online about price/ availability/ delivery. It was important to me that it wasn't faceless website/ warehouse. I ph... See more


Company details

  1. Photo Shop

Information provided by various external sources

Professional online resellers of DSLR cameras, camcorders, lenses, memory cards and more from a range of brands such as Canon, Nikon, Olympus and Sigma.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(4,258)

459 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Saw them advertised on Instagram

Saw them advertised on Instagram, had a look at the website, and saw a fantastic deal. Phoned and spoke to a very informative gentleman who understood my needs for a certain type of camera. Ordered over the phone, arrived a week later which was the only downside. Maybe the delivery can be sped up in future??

9 April 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a Canon 800mm F11 lens from…

I ordered a Canon 800mm F11 lens from HDEW Cameras. The cost of the item was lower than many other sellers and the website was easy to use.

Due to some extra 'weighing up' of a lens to buy, I ordered the item quite close to a trip we were doing the following week and I hoped I'd have the lens in time. After ordering the item I emailed the company to ask when likely despatch/delivery was and they were quick to respond to my query with likely delivery date.

There was in the end a slight delay in despatch (not surprising as supply chains are difficult at the moment) but in the end the lens arrived in time for my trip. The packaging of the item was excellent and the courier used was fast.

Great service all round. I've really enjoyed the new Canon lens and would have no hesitation in using HDEW cameras again.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

May The Force Be With (H)DEW

I see HDEW are currently addressing the immediate thoughts of 99% of potential buyers in their advertising - "That price can't be right!!"

It's a canny marketing approach, because that's exactly what I thought too, but as I and many others have found out, you can believe the hype.

I've bought from here a couple of times now, but my most recent experience went above and beyond. I used an email discount code I'd been sent, but on checking out I realised I'd failed to notice a great big banner on the home page with a bigger discount. I emailed HDEW pleading my stupidity and they refunded me the extra discount amount. Now THAT is what you want your customer service to look like.

Delivery of my most recent lens was exactly 7 days from ordering and, keep this quiet, but despite not official being recognised for UK cashback promo's, I tried my my luck with the manufacturer anyway and even got the cashback. This brought the eventual price down to less than 1/3 of the UK RRP for the lens. Gotta be in it to win it, right?

Very happy customer.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, lens arrived and couple of days, very happy with it as a general use, not had long to test but found it gives excellent results

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent and helpful company, with a phone line too!

Had a question to ask about the camera I wanted to purchase, made phone call to Hdew and spoke to a helpful young lady who answered my question.
Purchased the camera at a very competitive price, it was dispatched promptly and well packaged. Hdew are an excellent company to do business with, this is the second time I’ve used them and will be using their services again in the near future.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

First time purchasing - excellent

First time purchasing after finding a very competitive price for new IPad.
Did some research and feeling satisfied they could be trusted with online purchasing.
As others reviews have identified it comes with a USA charging plug along with UK comparable one. I’m not sure why people are concerned about that, it’s a genuine Apple IPad.
Delivery was fantastic, day of ordering I rang to check when to expect it, assured me was in stock and would post for delivery the next day.
The pricing was excellent and it’s good to support small businesses. Highly recommend.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Novice camera buyer

As a complete novice, I chose the Olympus camera from HDEW cameras.

After several no doubt amateurish questions that I asked, the responses were almost immediate and informative.

I would have no hesitation in recommending HDEW and Harry in particular.

25 March 2026
Unprompted review

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