HDEW Cameras Reviews 

4,248
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 456 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products received, often highlighting items like cameras and lenses that perform excellently. Many consumers are particularly impressed by the highly competitive prices, noting significant savings compared to other retailers. The service is frequently described as excellent, with fast and reliable delivery, and helpful staff who provide good communication and advice. However, some customers noted that delivery times could occasionally be longer than anticipated, with some orders taking up to a week to arrive and next-day delivery not always being an option.

What people talk about most

Product

Reviewers mention positive feedback about product quality, often highlighting that items are genuine, brand... See more

Price

People report positive experiences with price, consistently finding them competitive and often significantly... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently praising the quick and... See more

Service

Customers consistently note positive experiences with service, often highlighting promptness and efficiency.... See more

Order

Customers had positive experiences with order, frequently praising the ease of the ordering process, whether... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A fantastic company to shop from. I've always had genuine products sent through, in record time, and at better-than-market prices. Their customer service is second to none and grievances, rare as they... See more

Rated 5 out of 5 stars

I bought a Canon EOS R5 ii and a Canon RF 100-500mm lens. I did loads of research online about price/ availability/ delivery. It was important to me that it wasn't faceless website/ warehouse. I ph... See more

Rated 5 out of 5 stars

The price did look too good to be true. I did find one cheaper, but the retailer worked out of Hong Kong, and seemed to be very obstructive when it came to problems. I ordered a Canon R50 and lense... See more

Rated 5 out of 5 stars

In the half year or so I have made several purchases from HDEW - camera, various lenses and filters. I have always received excellent service (and friendly advice, which is especially appreciated as I... See more


Company details

  1. Photo Shop

Information provided by various external sources

Professional online resellers of DSLR cameras, camcorders, lenses, memory cards and more from a range of brands such as Canon, Nikon, Olympus and Sigma.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(4,248)

449 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Shit

Shit and crap

11 May 2026
Unprompted review
HDEW Cameras logo

Reply from HDEW Cameras

Hello Mr Storer,

Sorry to see this review.

We can only assume this relates to the issue with the Leofoto Monopod you informed us of.

We provided support from Leofoto to assist with this, and gave you the option to return to us for replacement/refund.

Disappointing this offer was not accepted and the subsequent review, nonetheless - apologies for your experience.

Kind regards,

Harry @ HDEW Cameras

Rated 5 out of 5 stars

Canon R7/Sigma 18-50f2.8

A good, descriptive website that featured all of the alternatives I had been considering. A 3 year warranty on the camera I chose, very competitively priced and prompt delivery.
I will definitely use HDEW again.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Sceptical at first, but nothing to be worried about

I was obviously sceptical at first as the price was a fair bit cheaper than elsewhere, however I called them up to speak with them to put my mind at rest before making the decision to buy. After ordering I emailed for an ETA and was responded to within an hour. Great service and will be ordering more from them.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Shortly before our wildlife watching…

Shortly before our wildlife watching holidays my partners camera started to have issues and as he had already thought about getting a mirrorless system he wanted to go for an OM system but the question was would it arrive in time. HDEW was very helpful and was honest that it should just arrive in time but with extra bank holiday can't guarantee it. We still took the risk and ordered it. HDEW did update us during the shipment process and it just arrived the day before we left. Great price, great service!

12 April 2026
Unprompted review
Rated 5 out of 5 stars

Every month there is a photography…

Every month there is a photography competition which I enter and I like seeing other interpretations of the theme.
I had a voucher to spend which I used to buy a dashcam. The service was excellent. The item was reduced due to being an open box return. The dashcam was as new and works perfectly.
I only recently found this company by searching the web. I would highly recommend for a good range of products, competitive prices and service where the customer matters!

1 March 2026
Unprompted review
Rated 5 out of 5 stars

M.Zuiko 44mm F1.8 HDEW Cameras did great

I've purchased at least 3 Olympus/OM System lenses from HDEW cameras . Some of the lenses have been the expensive M. Zuiko pro and the last the inexpensive M.Zuiko 45mm f1.8 it's a great performer. HDEW performance was great too , on price and delivery in the 2 to 3 day time frame.
I normally photograph wildlife but decided to take along my old Olympus EM1 mark 3 with the 45mm f1.8 attached to the circus, it took some great photos in poor light, obviously without any flash.
The lense is well constructed with the use of some plastic its very small and compact . Many professional photographers that rate M.Zuiko pro lenses also have a very good opinion of the 45mm F1.8 , so do I as a amateur photographer.

10 April 2026
Unprompted review
Rated 4 out of 5 stars

Hdew cameras shown as a dormant company.

Can Hdew Cameras please explain why they are showing as a dormant company on companies house?

AI says

A dormant company is a UK limited company with no "significant accounting transactions"—such as trading, buying/selling assets, or earning income—during a financial year. It remains a legal entity but must still file dormant accounts and confirmation statements with Companies House. It is commonly used to protect a business name, hold intellectual property, or pause trading .

I have now received an email from Hdew so I am updating my score to reflect this emailed reply.

HDEW Cameras
Tue, May 5, 4:33 PM (2 days ago)
to me

Hello Neil,

Thank you for your email.

Yes, this is because our registered trading name is Validhirst Ltd - which has been the case for 30+ years.

When we created the 'HDEW Cameras' website - we registered this name to prevent anyone else from using it.

Apologies for the concern caused.

Please let us know if there is anything else we can help you with?

Kind regards,

Harry

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Saw them advertised on Instagram

Saw them advertised on Instagram, had a look at the website, and saw a fantastic deal. Phoned and spoke to a very informative gentleman who understood my needs for a certain type of camera. Ordered over the phone, arrived a week later which was the only downside. Maybe the delivery can be sped up in future??

9 April 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a Canon 800mm F11 lens from…

I ordered a Canon 800mm F11 lens from HDEW Cameras. The cost of the item was lower than many other sellers and the website was easy to use.

Due to some extra 'weighing up' of a lens to buy, I ordered the item quite close to a trip we were doing the following week and I hoped I'd have the lens in time. After ordering the item I emailed the company to ask when likely despatch/delivery was and they were quick to respond to my query with likely delivery date.

There was in the end a slight delay in despatch (not surprising as supply chains are difficult at the moment) but in the end the lens arrived in time for my trip. The packaging of the item was excellent and the courier used was fast.

Great service all round. I've really enjoyed the new Canon lens and would have no hesitation in using HDEW cameras again.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

May The Force Be With (H)DEW

I see HDEW are currently addressing the immediate thoughts of 99% of potential buyers in their advertising - "That price can't be right!!"

It's a canny marketing approach, because that's exactly what I thought too, but as I and many others have found out, you can believe the hype.

I've bought from here a couple of times now, but my most recent experience went above and beyond. I used an email discount code I'd been sent, but on checking out I realised I'd failed to notice a great big banner on the home page with a bigger discount. I emailed HDEW pleading my stupidity and they refunded me the extra discount amount. Now THAT is what you want your customer service to look like.

Delivery of my most recent lens was exactly 7 days from ordering and, keep this quiet, but despite not official being recognised for UK cashback promo's, I tried my my luck with the manufacturer anyway and even got the cashback. This brought the eventual price down to less than 1/3 of the UK RRP for the lens. Gotta be in it to win it, right?

Very happy customer.

28 March 2026
Unprompted review

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