Hawco Group  Reviews 

156
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 138 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable sales team for providing a completely smooth and stress-free purchase process while remaining genuinely supportive without applying any pressure. People note that the staff are exceptionally polite, helpful, and welcoming, ensuring that vehicle handovers and test drives run seamlessly from beginning to end. Some reviewers were not happy with after-sales support, noting frustrating communication delays, numerous unreturned calls, and a lack of accountability when trying to resolve issues. Consumers also mentioned experiencing occasional inconveniences such as delivery delays, missing vehicle components, or unexpectedly high costs during their ongoing maintenance visits.

What people talk about most

Staff

Consumers find staff to be positive, professional, and exceptionally helpful throughout the entire purchasing... See more

Service

Users describe positive interactions with service, highlighting knowledgeable and helpful staff members who... See more

Product

Customers consistently note positive experiences with product, mentioning that their vehicles are amazing and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional support and helpful... See more

User experience

Clients share positive opinions on user_experience, highlighting friendly staff and smooth processes from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We don't react well to salesmen pressuring us to buy so had walked away from other garages doing very good finance deals. The salesmen at Hawco allowed us to look at the car without pressure, but a... See more

Rated 5 out of 5 stars

Top quality service by Highland Audi. Very professional from start to finish. The documentation piece which is usually painful, is very straightforward. Communication was excellent throughout... See more

Company replied

Rated 5 out of 5 stars

We were thinking of downsizing and weren’t sure what we wanted, we have had Audi’s for some years so they were our 1st choice and once again we weren’t disappointed. Conor was great and listened to ou... See more

Company replied

Rated 5 out of 5 stars

This was our first visit to the Skoda showroom in Inverness and were so impressed with the quality of the Skoda Elroq we decided to buy one after a test drive. Your sales specialist Sarah Micallef was... See more


Company details

  1. Car Dealer
  2. Audi Dealer
  3. Car Repair and Maintenance
  4. Used Car Dealer
  5. Volkswagen Dealer

Written by the company

Hawco Group has been proudly serving customers across the north of Scotland for over 70 years, earning a strong reputation for friendly, professional service and a commitment to putting customers first. Now part of the John Clark Motor Group, Hawco Group continues to operate Škoda, Volkswagen and Audi dealerships in Inverness, Elgin and Peterhead, maintaining its long-standing local presence and trusted approach. We offer a wide choice of new and used vehicles, supported by comprehensive servicing, parts and aftersales care. We believe our relationship with customers goes far beyond the initial purchase, and delivering on our promises, acting with transparency and providing an exceptional experience at every stage of ownership is central to everything we do.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

156 reviews

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Asks customers to review

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4.7

All reviews

(156)

139 reviews in the last 12 months

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Rated 5 out of 5 stars

Skoda Elroq.

This was our first visit to the Skoda showroom in Inverness and were so impressed with the quality of the Skoda Elroq we decided to buy one after a test drive. Your sales specialist Sarah Micallef was absolutely brilliant, great knowledge of the car and assistance throughout the sale. It reminded me of how small family run car dealers used to be, warm, friendly, helpful and courteous. Well done and thank you.

8 March 2026
Rated 5 out of 5 stars

Fantastic service experience

Highland Audi were fantastic from initial meeting right through to handover of my new car. Not the first time I’ve bought from them - highly recommend them for quality of service and customer care.

26 February 2026
Rated 5 out of 5 stars

Great service from Elizabeth at Hawco…

Great service from Elizabeth at Hawco VW Inverness. Car went in for some warranty items and a service and everything was done well with minimum of fuss. Car was clean when I got it back and all the driver aides working and set up as I had left the car. This has given me a lot of confidence with the service department and I have bought the extended warranty, Mot, roadside assistance and service package for the next 2 years. Can't praise them too highly, good work, happy customer!

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Great customer Service

Dee was a lovely lady and great to deal with from start to finish. She kept in touch with me and I am delighted with my new car and the 5star service I have recieved so far.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent staff & all round

Excellent salesman (Craig), explained things clearly and listened to my questions & concerns. Everyone was friendly & professional, the showroom and the car clean & tidy. Very happy with the car I bought

17 February 2026
Rated 5 out of 5 stars

Marianna made the experience so smooth…

Marianna made the experience so smooth and easy to do. Everyone within the Inverness Van Centre are so polite, helpful and kind.
This is our third time within a year of buying a new van from this branch for our growing business. We now wouldn’t go anywhere else and I hope to see them again real soon!

21 February 2026

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