Culligan Harvey Reviews 

14,075
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 2,148 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and polite demeanor, highlighting excellent service from installers, sales, and delivery drivers. Many appreciate punctual deliveries, careful product handling, and clear explanations, leading to high satisfaction with efficient processes and effective products. However, some customers were dissatisfied with customer service, citing issues like needing extensive follow-up or difficulty getting assistance. A few also experienced product or installation problems, including leaks, incorrect setups, or the water softener not effectively reducing limescale.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness, professionalism, and friendly... See more

Service

Customers consistently note positive experiences with service, often highlighting the professionalism,... See more

Product

Clients share positive opinions on product, with many reviewers praising the water softeners as excellent and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the promptness and efficiency of... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the excellent and exceptional... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This was a reinstall service. The installer Ben was awesome . Pure craftsmanship. Would have given 5 star just for Ben . However 4 star because the customer care service line needs improvement. Too mu... See more

Company replied

Rated 5 out of 5 stars

Stuart Chapman called the previous day and said he would be delivering my salts at 8am and what do you know, at 8am he was standing by my front door. As someone who takes pride in punctuality... See more

Rated 5 out of 5 stars

From Frank coming to our property showing us the demo & explaining the details thoroughly of the water softener / filter system to Jacob installing the system has been faultless. Jacob didn't have an... See more

Company replied

Rated 5 out of 5 stars

Outstanding service from Harvey Water Softeners, as always. A huge thank you to Stuart for consistently going above and beyond. He always sends a text just before he arrives, which is really appreciat... See more

Company replied


Company details

  1. Water Softening Equipment Supplier
  2. Plumber
  3. Water Filter Supplier
  4. Water Purification Company
  5. Water Treatment Supplier

About Culligan Harvey

Written by the company

Culligan Harvey is the UK’s number one selling water softener brand. Experience the benefits of softened and filtered water for your home, health and happiness with the Harvey™ Water Softener.

Book a free, no obligation demo today. Request a Quote
Find your Perfect Water Softener Shop Salt Shop Drinking Water Shop Water Filters

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

14K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(14,075)

2,077 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Our salt blocks were delivered by Paul

Our salt blocks were delivered by Paul, he was exceptionally professional and helped to put our salt blocks into the right location in our property. He was kind, professional and courteous. Overall a great experience and thank you again Paul!

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Installation by Dan

Our installation was done by Dan - he was efficient, friendly and extremely knowledgeable. We’ve had an issue with a faulty tap since, and he’s pointed us to the right customer service team, who have arranged an engineer almost instantly. The product itself is also great, and has really benefited our health and our appliances since. Fully recommend Harvey’s, and Dan in particular

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Stuart was very friendly with his…

Stuart was very friendly with his delivery and even gave us a message prior to arriving. As someone who works from home, having an idea when delivery will be coming and then comes at the moment they say they will is critical. Thanks Stuart!

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent work

George did an excellent work, great communication, professional approach, solution oriented and goes beyond expectation.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Good service

The staff George PARDOE came to install the water softener and he is very efficient and helpful. He came on time and did a great job with a very clear explanation after the installation. Very appreciated on his work.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Helpful delivery

Stuart has been very helpful everytime he has delivered. It is so nice to encounter a person delivering items who is happy to help put heavy items inside rather than levea somewhere outside and run, which is the usual experience. Very pleasant experience indeed.

28 July 2026
Unprompted review
Culligan Harvey logo

Reply from Culligan Harvey

Thank you for your kind review. We're delighted to hear that Stuart has been so helpful with your deliveries and that his friendly, considerate service has made such a positive difference.
We'll be sure to pass on your lovely feedback to him.

If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/

Kind regards,
Culligan Harvey Team

Rated 5 out of 5 stars

Self installed a Harvey Arc softener

Self installed a Harvey Arc softener. Unit works brilliantly so far, 2 weeks in. Made a massive difference with water marks and the feeling when showering is lovely.

Just had my first salt order delivered. Stu, the driver, was brilliant…. Super helpful.

28 July 2026
Unprompted review
Culligan Harvey logo

Reply from Culligan Harvey

Thank you for your review. We're thrilled to hear you're already enjoying the benefits of your Harvey Arc softener and that it's made such a noticeable difference.
It's also great to know Stuart provided such helpful service with your first salt delivery. We'll be sure to pass on your kind words.

If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/

Kind regards,
Culligan Harvey Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look