Haru Reviews 505

Wrong sizes provided. No easy to contact for reimbursement.

First time using Haru. The product was as good as new and delivery was in a couple of days.

Customer Services at Responsible are outstanding! I've purchased a few items recently and had some issues, mainly shipping, which was out of their control, however the quick responses (despite it being just one person and overloaded with Christmas orders), personal service and additional help were absolutely brilliant. I wouldn't hesitate to source my kids' streetwear from Responsible US again and again. Sizes were a bit hit & miss on a couple of items but I think that depends if people have put them through tumble driers!

Unfortunately I had to return my order ( not a problem with the product) .
This was done almost a month ago. Klarna have not reveived confirmation of the return so I can't get a refund .
Yodel tracking confirms return was made and delivered to Responsible.
I have tried emailing, phoning and messaging Responsible numerous times and there are never agents free to deal with the issue and no response to emails or messages.
Very frustrating .

bought an item 10 days ago on their ebay store. the item still hasnt been dispatched and all messages have been ignored.

I ordered a cardigan and a jumper, they arrived quickly and were well packed. However the sizing was very wrong the jumper was meant to be a medium size and was very small the Cardigan was supposed to be a medium and was very large. The return of the items was easy and I was refunded quickly.
Sadly I don’t think I will be using the site again

Amazing store selling authentic clothes at a great price. Fast shipping!!!

Very similar experience to a lot of the recent reviews. Ordered something two weeks ago. No dispatch, no delivery. Contacted the help email and received no response. Something has gone awry at Responsible and they aren't communicating that with their customers whilst also not sending out any orders purchased. I can't recommend buying anything from this store at this time.

Edit: they cancelled my order a few minutes after I posted this review.

No communication options to the store: the provided e-mail doesn't work (no active address). There's no phone number or any other communication option.
A reservation for an article bought on-line on 26/11/2023 has not been received at post address up until now (05/12/23) - and again, no option for communication with the store.

Love the idea of the company, this time I ordered it took a week to reecive my items and tha packaging wasn't anywherenear as good as the first time I ordered.

I'd use you guys again, but I do think a week for delivery is pretty slow these days.

Ordered something for next day deliver which still hasn't come over a week and a half later. Very hard to get hold of any support from the company itself and have been very unhelpful with letting me know what's going on. Usually a good experience with Responsible but this time the customer service has been terrible!

Haven’t had my parcel in 9 days, struggling to get any response from the company to explain why, despite 3 attempts to reach anyone… difficult to give a good review really

UPDATE: since this review they have gone the extra mile to help. Fixing a problem the right way is important as sometimes we can’t always stop things going wrong

Ordered from their site to find that the item I had bought had already been sold else where. I had to chase them up my self after days of it not turning up to find out what had happened.

I spent £104 on a full suit, only the jacket was sent, a fortnight later and 6 emails, still no reply from Haru. It seems they are running this is a skeleton business without a customer service team.

Shirt purchased was advertised in excellent condition. Nice product, although on closer inspection there were a few minor stains looked unwashed and had some slight fabric damage on one of the arms and the badge was fairly worn.
Overall I’m not blown away as I believe the shirt in the condition was a tad overpriced.

I'm in love with my shoes and the fact I'm helping charities too makes it doubly as good, I can't wait to find more bargains!

Everything about this purchase was fantastic,shipping within 2 hours of order and arrived 2 days later.The jumper I bought was brand new, by white stuff,winter themed with all labels and packaging and it is absolutely gorgeous!
I am thrilled and impressed,many thanks indeed 🤗💖🤗

Really pleased with this purchase. It is the second item I have purchased from Responsible and both times the item is absolutely mint and great value for money

I bought a really unique piece for an affordable price on Haru. Super fast shipping to France (without customs taxes) packaging, customer service: 10/10.
I strongly recommend. My best choice for thrifting, better than other overpriced second hand clothing websites or shops.

Ease of ordering and item described exactly as it was, item arrived quickly too