Harper James Reviews 

214
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 84 reviews, customers overwhelmingly had a great experience with this company. Reviewers consistently praise the diligent, responsive, helpful, and highly knowledgeable staff, making interactions pleasant and productive. The exceptional service, clear advice, practical guidance, and quick response times are frequently highlighted, simplifying complex legal matters with clear communication. However, while some found the service reasonably priced and cost-effective, a minority reported concerns about cost transparency, citing issues like unclear billing or rapid depletion of prepaid hours. Some also expressed dissatisfaction with the standard of service, mentioning problems with case handling or inaccurate advice.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service, consistently describing it as excellent, professional, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's dedication, swift... See more

Response time

Clients share positive opinions on response time, consistently praising the swift communication and support... See more

Price

Consumers find price to be ambiguous, with some reviewers praising the transparent and reasonable costs for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just had our framework contract reviewed by Emilia who has done a great job. A good level of challenge on us and what we wanted (or thought we wanted) but also accomodating of specific matters we and... See more

Company replied

Rated 5 out of 5 stars

We've been partnering with HJS from our early startup days, through growth and acquisition. The breadth, depth and quality of their legal team is fantastic. Their support staff is diligent, responsive... See more

Company replied

Rated 5 out of 5 stars

The team at Harper James have been consistently helpful, considerate and competent. I've been with them for several years. Nicky helped hit the ground running by showing how she understood our unusual... See more

Company replied

Rated 5 out of 5 stars

We have been working with HJ in particular Samantha Paxton, for over 4 years now, and Sam has been amazing. All questions answered, a quick response time, great follow up, always keeping us in the loo... See more

Company replied


Company details

  1. Law Firm

About Harper James

Written by the company

We believe every business - no matter its size - deserves access to top-tier legal support.

Our mission is simple: to make expert legal advice affordable, flexible and tailored to the needs of growing businesses across the UK.

With service plans for every stage of your journey, quality legal advice is always within reach. And unlike traditional law firms our pricing is clear – no surprises, no hidden costs. Explore our Engage, Enable and Extend plans on our website.

It’s not just our pricing that sets us apart. We offer exceptional advice from senior lawyers, most of whom have worked at top 100 law firms and in-house, with an average 17+ years' experience. From commercial law to employment disputes, we make sure you're covered, always prioritising your business goals.

Together, we’ve proudly supported thousands of businesses across the UK, from start-ups to scale-ups and beyond. We’re here for you through every challenge and opportunity, making sure you have the legal support to thrive.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

214 reviews

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No recent history of asking for reviews

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4.7

All reviews

(214)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Emily @ Harper James

Working with Emily Sadler is always a pleasure. As a company we are growing quickly and hitting lots of 'firsts' which we really appreciate Emily's support in patiently navigating with us. Her diligence and turnaround of response is always exceptional.

16 September 2024
Unprompted review
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Reply from Harper James

Thanks for this great review, Jack. We look forward to working with you again in the future.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Excellent service from start to finish

Harper James has provided outstanding service from beginning to end. The team is approachable, professional, and dependable. I'd like to thank Elizabeth, whose expertise and reassuring demeanour significantly alleviated my concerns, leading to a resolution that exceeded my expectations. I consistently felt assured by Elizabeth's guidance and the quality of her work. My emails were answered swiftly, ensuring I was never left in the dark. I also want to thank the other team members I interacted with. I wholeheartedly recommend Harper James.

3 November 2024
Unprompted review
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Reply from Harper James

We truly appreciate your feedback, Liz. Thank you.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Highly recommended

I have worked on two projects with Harper James with two different lawyers... both were smart, well prepped and very knowledgeable about the challenges we ere facing. I would highly recommend working with Harper James, we will be again in the future :)

10 October 2024
Unprompted review
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Reply from Harper James

Thank you for your review, Tom. We look forward to working with you again in the future.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Highly recommend for EMI

Has been great working with Harper James and specifically Samantha Lenox on recent complexities around setting up our EMI scheme and international considerations. Knowledgeable team and really pragmatic approaches without making things more complex than it needs to be!

28 October 2024
Unprompted review
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Reply from Harper James

Thank you for your positive review, Rupert.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

We are happy with the service

We are happy with the service – we always get prompt and helpful responses. Harper James team has experts in various fields, so we can find someone to help us in almost any area.

25 October 2024
Unprompted review
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Reply from Harper James

We really appreciate your positive feedback. Thank you, Abdullo.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

It is always a pleasure working with…

It is always a pleasure working with Harper James. Lillian Tsang has been especially helpful to us when having to navigate any thorny Data Protection issues. Thank you for all the support!

15 October 2024
Unprompted review
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Reply from Harper James

Thank you very much for your positive review, Denise.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Successful Debt Recovery

We recently instructed Harper James to help us with some debt recovery. They were very professional to work with and always quick to respond. The action helped us recover the debt owed to the business so a successful engagement.

17 October 2024
Unprompted review
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Reply from Harper James

We really appreciate your positive feedback, Louise. Thank you.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

We had an urgent request to complete…

We had an urgent request to complete some GDPR paperwork and Harper's delivered all our requirements on schedule and to the highest standards. Overall we had a great experience and our contact at Harpers was amazing. We would highly recommend their services.

13 October 2024
Unprompted review
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Reply from Harper James

Thank you for your review, Gary. We’re happy to have supported you in getting this one resolved quickly. Look forward to working with you again in the future.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

They have a great team of lawyers…

They have a great team of lawyers covering many subject areas and the customer service is also excellent.

7 October 2024
Unprompted review
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Reply from Harper James

Thank you very much for the positive review Dunstan.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Excellent Legal Support - highly recommend

The support I have received from the team at Harper James has been outstanding. I would highly recommend their services to other businesses requiring a full service legal firm. Mark Gudgeon in particular has been extremely effective and helpful for debt recovery.

9 October 2024
Unprompted review
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Reply from Harper James

We really appreciate your kind feedback and recommendation David, thank you.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Mark Gudgeon/Harper James

From the initial on boarding call to being placed with suitable solicitor was seamless . Mark Gudgeon was professional & responsive and managed to negotiate a settlement agreement that was suited both parties in the dispute . I would not hesitate to use Mark again and indeed Harper James as a group .

8 July 2024
Unprompted review
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Reply from Harper James

Thank you so much for taking the time to share your positive feedback. We look forward to supporting you again.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Harper James has been an invaluable and…

Harper James has been an invaluable and cost-effective legal partner for my company, The Reward Collection. Mark Gudgeon has been our primary solicitor, guiding us through several litigation matters, particularly those related to non-payment, with a perfect 100% success rate. Mark’s responsiveness and deep understanding of our business operations have been instrumental in achieving positive outcomes, making the entire process smooth and efficient.

7 October 2024
Unprompted review
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Reply from Harper James

We really appreciate your kind review and are proud to have played a role in supporting your business.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

We've worked with Harper James for…

We've worked with Harper James for approximately five years now, and I can't speak highly enough of the service they provide. Over the years I've worked closely with Mark on debt recovery, and he's been nothing short of fantastic. Mark is always efficient, responsive, and professional, making the whole process feel much less daunting. Even adding a bit of humour into the mix occasionally!
Mark has been quick to offer help, always ready to lend a hand and provide sound advice. I wholeheartedly recommend Harper James. They have made a significant impact on our business, and I look forward to continuing our partnership.

8 October 2024
Unprompted review
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Reply from Harper James

Thank you so much for this wonderful review. Making things less daunting and adding a touch of humour is exactly the way we do things at HJ and we hope to be able to support you again.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Friendly team and very professional…

Friendly team and very professional with all the knowledge needed to take on the other parties.

Great to work with and quick response to any questions or dealings require.

1 July 2024
Unprompted review
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Reply from Harper James

Thank you for taking the time to share your feedback Gary. We strive to make sure our clients get a fast, clear and expert response, and importantly delivered in a friendly way. We look forward to supporting you in the future.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Expert Advice!

Can't thank these good people enough! They took an extremely difficult situation and simplified it! Expert advice, attention to detail, "i's" dotted and "t's" crossed! Not out of the woods yet, but with this organisation, I know I and my company are in safe hands! Awesome!

26 September 2024
Unprompted review
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Reply from Harper James

We can’t thank you enough for your kind words, Mervyn. It’s rewarding to know that we’ve been able to give you some peace of mind. We're committed to getting you and your company to a positive outcome.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Always an excellent service!

Always an excellent service!
The HJ team support our organisation with a wide range of service (from GDPR, Privacy Policies, Contract Reviews, NDA's etc.) The team are always super responsive, provide high quality outputs and at a very reasonable rate. Highly Recommend!

17 September 2024
Unprompted review
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Reply from Harper James

Thank you for sharing your experience of working with us, Samuel. Your recommendation means a lot. We’re committed to delivering affordable, high-quality legal services every time and are always here should you need legal support in the future.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Emilia was super helpful

Emilia was super helpful. I'll use these solicitors again.

2 September 2024
Unprompted review
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Reply from Harper James

It’s great to hear your positive experience working with Emilia, Finn. We’re always here to help when you need our legal services and we look forward to working with you again!

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Timely responses from a friendly and…

Timely responses from a friendly and very knowledgeable team.

13 September 2024
Unprompted review
Harper James logo

Reply from Harper James

Hi Tabatha, thank you so much for this lovely review. We really appreciate your feedback and look forward to working with you again in the future.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Highly recommended!

I have used Harper James on several occasions for preparation of contracts as well as specilst guidance related to data governance. They have always been highly responsive, with quick turnaround, a quality output at a reasonable price. Highly recommended!

9 September 2024
Unprompted review
Harper James logo

Reply from Harper James

Dan, thank you so much for your positive feedback. We're glad to hear that you’ve been impressed by our responsive and high-quality legal support. Providing great service at an accessible price is our priority, and we're grateful for your recommendation.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

We are a small consulting business…

We are a small consulting business building scientific hardware and software for academic research. Navigating the administrative pains of managing a small modern global business requires us to deal with many legal aspects from contracts to copyright licenses and privacy policies.

What's great about Harper James is they have us covered for everything we need in terms of legal advice, right when you need it. Our most recent experience was drafting a privacy policy for our website to start accepting registrations for a public conference. After a quick brief and exchange of communications we were able to have a draft and review it to a published final version all in a couple of weeks, including bespoke additions to better cover other areas of the business.

It's a privilege to have direct access to such great advice and professionals at such reasonable rates.

6 September 2024
Unprompted review
Harper James logo

Reply from Harper James

Thank you, Goncalo, for this wonderful review of your experience of working with Harper James. We too have been privileged to play a part in your business journey, providing legal support you can rely on. We really appreciate your trust in us and look forward to being of service in the future.

Kind regards,
Toby Harper, Founder and CEO
Harper James

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