Harper James Reviews 

214
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 84 reviews, customers overwhelmingly had a great experience with this company. Reviewers consistently praise the diligent, responsive, helpful, and highly knowledgeable staff, making interactions pleasant and productive. The exceptional service, clear advice, practical guidance, and quick response times are frequently highlighted, simplifying complex legal matters with clear communication. However, while some found the service reasonably priced and cost-effective, a minority reported concerns about cost transparency, citing issues like unclear billing or rapid depletion of prepaid hours. Some also expressed dissatisfaction with the standard of service, mentioning problems with case handling or inaccurate advice.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service, consistently describing it as excellent, professional, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's dedication, swift... See more

Response time

Clients share positive opinions on response time, consistently praising the swift communication and support... See more

Price

Consumers find price to be ambiguous, with some reviewers praising the transparent and reasonable costs for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just had our framework contract reviewed by Emilia who has done a great job. A good level of challenge on us and what we wanted (or thought we wanted) but also accomodating of specific matters we and... See more

Company replied

Rated 5 out of 5 stars

We've been partnering with HJS from our early startup days, through growth and acquisition. The breadth, depth and quality of their legal team is fantastic. Their support staff is diligent, responsive... See more

Company replied

Rated 5 out of 5 stars

The team at Harper James have been consistently helpful, considerate and competent. I've been with them for several years. Nicky helped hit the ground running by showing how she understood our unusual... See more

Company replied

Rated 5 out of 5 stars

We have been working with HJ in particular Samantha Paxton, for over 4 years now, and Sam has been amazing. All questions answered, a quick response time, great follow up, always keeping us in the loo... See more

Company replied


Company details

  1. Law Firm

About Harper James

Written by the company

We believe every business - no matter its size - deserves access to top-tier legal support.

Our mission is simple: to make expert legal advice affordable, flexible and tailored to the needs of growing businesses across the UK.

With service plans for every stage of your journey, quality legal advice is always within reach. And unlike traditional law firms our pricing is clear – no surprises, no hidden costs. Explore our Engage, Enable and Extend plans on our website.

It’s not just our pricing that sets us apart. We offer exceptional advice from senior lawyers, most of whom have worked at top 100 law firms and in-house, with an average 17+ years' experience. From commercial law to employment disputes, we make sure you're covered, always prioritising your business goals.

Together, we’ve proudly supported thousands of businesses across the UK, from start-ups to scale-ups and beyond. We’re here for you through every challenge and opportunity, making sure you have the legal support to thrive.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

214 reviews

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4.7

All reviews

(214)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Experience

Great Experience. Did exactly what we needed. Friendly, knowledgeable and cost effective. Will definitely use again.

14 August 2024
Unprompted review
Harper James logo

Reply from Harper James

We're so glad to hear about your positive experience, Amanda. It's fantastic to know that we were able to provide service you needed – and in the friendly and knowledgeable way in which we aim to support all of our clients. We look forward to working with you again in the future.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Highly recommended for small businesses and startups

I have been working with Harper James for nearly 17 months and in my company legal work and business disputes , they are quite professional with reasonable price . They have different packages that suits different cases . Their team of solicitors and legal assistants are professional and responsive in constructing different forms of contracts and agreements

6 September 2023
Unprompted review
Harper James logo

Reply from Harper James

Thank you for your kind words, Mostafa. We're pleased to hear about your positive experience with Harper James. We're committed to providing accessible prices and tailored subscription plans to suit your business and we look forward to continuing to support you and your company's legal needs.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

A brilliant legal team to work with as a Small Business

I was and I am still so impressed with the Harper James team. I became an Enterprise member which is a thoroughly affordable plan for a small business before I went through a commercial lease and various other things that come after an investment round. I worked closely with Rachel, who really kept me calm and kept all of her comms and next steps digestable. A stressful process kept calmer by having a great team. Thank you.

1 May 2024
Unprompted review
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Reply from Harper James

Thank you for taking the time to share your experience, Aimee. We're so pleased to hear that our subscription plans and the support from Rachel helped make the process less stressful for you. We understand how important it is for clients to receive clear communications and to keep things manageable, and we're grateful for your kind words. We're here to support you every step of the way.


Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Professional

Professional

15 July 2024
Unprompted review
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Reply from Harper James

Thank you for the positive review.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

I was extremely satisfied with the way…

I was extremely satisfied with the way Harper James handled the process for my company. Pam was knowledgeable and attentive with each step. Her commitment to attention to detail and professional communication was exceptional. I look forward to working with Pam and Harper James again in the future.

17 July 2024
Unprompted review
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Reply from Harper James

Thank you for the positive review, M. It's fantastic to hear that Pam delivered outstanding service and ensured a seamless experience for your company. We look forward to assisting you again in the future.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 1 out of 5 stars

Very disappointed with Harper James…

Very disappointed with Harper James solicitors.
I would not recommend this firm to anyone unfortunately.
Very slow to respond to correspondence and do not answer all questions raised in correspondence when they do eventually return emails. This then results in more expense with having to try and correspond with them again on the same subject matter.
I was given poor and inadequate advice by them so I terminated their services.
I have since found a better firm of solicitors that have successfully resolved all of my issues. Were quick to respond to all correspondence and saved me thousands of pounds.

Best to avoid Harper James and find a better and more efficient firm of solicitors.

8 August 2024
Unprompted review
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Reply from Harper James

Dear Dave,

Thank you for sharing your feedback with us. We care immensely about the services we provide to our clients and are proud of the overwhelmingly positive feedback we get through our client feedback programme and online reviews.

We’re sorry that you feel this usual high standard was not met on this occasion, although we are pleased to hear that the matter has been resolved to your satisfaction.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

The Harper James Solicitors Corporate…

The Harper James Solicitors Corporate Finance team have acted for me for the past 8 years, I highly recommend them for their advice and diligence in all legal matters. As business legal costs are a key factor in appointing your legal representation, HJS are been competitive and never let me down in this regard.

16 August 2024
Unprompted review
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Reply from Harper James

Thank you, Leon, for your wonderful review! We're delighted to hear that our Corporate Finance team has consistently provided you with excellent advice and diligence over the past 8 years. We understand the significance of competitive pricing and we're pleased to have been able to meet your expectations in this area.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Elizabeth is a good lawyer lawyer

Elizabeth is a good lawyer who is very professional. She helped me solve the problem and I will continue to work with her in the future,Thank you!

14 August 2024
Unprompted review
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Reply from Harper James

Thank you for your kind words, Xing. We're delighted to hear that Elizabeth was able to help solve your problem. We look forward to supporting you in the future.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

We value the professionalism and…

We value the professionalism and dedication demonstrated by Harper James team throughout our partnership. They are client oriented with strong communication skills and analytical thinking. We appreciate the work that Harper James has contributed to our company's project especially that we are overseas legal entity not quite familiar with English law peculiarities

13 October 2023
Unprompted review
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Reply from Harper James

Thank you for sharing your experience with us. We're delighted that our team's professionalism and dedication have made a positive impact. We understand the challenges of navigating English law from overseas, and we're pleased that we could effectively assist with your company. We look forward to continue working with you on future projects.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

I have had the pleasure of working with…

I have had the pleasure of working with Harper James for many years, across several different companies. Their consistency in support, speed of response, and quality of lawyers are second to none. From navigating complex legal challenges to providing day-to-day advice, they have always been top class. Recently, they supported me through the acquisition of a new company, and currently with a new property lease agreement and their expertise has been invaluable.

Harper James is particularly great for SMEs, understanding our unique needs and guiding us appropriately. If you're looking for a reliable, knowledgeable, and responsive law firm, I highly recommend Harper James.

1 July 2024
Unprompted review
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Reply from Harper James

Thank you so much for your kind words, John. We're delighted to hear about your positive experiences with our team over the years. It's fantastic to know that we've been able to provide consistent support and valuable expertise, especially during the recent acquisition. We truly appreciate your recommendation and look forward to continuing to support you in the future.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Valued Business Partner

We are now well into our sixth year working with Harper James. When we first sought to engage with HJS, our part-time, in-house legal advisor was retiring and we were faced with the decision of recruiting or outsourcing. Ultimately, we felt the 'On Demand' package offered by Harper James would be no more expensive than employing our own part-time legal advisor, but would provide us with flexibility to scale up/down our legal advice requirements as and when needed, with the added benefit of having access to specialists in different areas of law on the odd occasion this was needed. The prospect of not having all the costs/risks associated with recruiting/employing an in-house legal advisor was an added bonus.

Our primary requirement for legal advice is to assist with drafting and reviewing contracts with commercial clients (which owing to the heavily regulated environment we operate in within financial services, means such contracts can be complex) and suppliers, however we occasionally need legal advice for other matters, such as intellectual property, contract disputes etc.

Throughout our time with HJS, most matters have been dealt with by one of HJS' commercial partners, whom through regular use, quickly understood how our business operates and what was important to us. As a result, we receive quick responses and our quota of hours goes a long way, often resulting in unused hours rolling over from one year to the next at renewal.

12 August 2024
Unprompted review
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Reply from Harper James

Thank you, Jon, for taking the time and sharing your experience with us. We are grateful to hear that our 'On Demand' package has provided you with the flexibility and expertise you need. It's wonderful to know that our commercial partners have been able to quickly understand your business and provide you with efficient service. We look forward to continuing our successful partnership with you for many more years to come.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 1 out of 5 stars

PLEASE DO NOT USE HARPER JAMES

HARPER JAMES. I would describe them as a very expensive secretarial service at best. Their model is about billing as much as they can and not about their clients. The proof: Harper James spent £100,000 of my money on a process that stood no realistic prospects of success. They claim to do this day in day out. They claim they are experts. Yet they didn't know! Rubbish - if I did that in my job I'd be sacked and rightly so. They follow a legal process slavishly without the slightest bit of commercial common sense. Why wouldn't they use common sense - they get to bill their time and its not in their interest. They then claim that they have given good legal advice - but frankly you can get the law from a text book or the internet or go straight to Counsel - they should be able to do this as they are lawyers. The bit that is missing is advice - not to repeat what is in a book and charge you for it. Then they will threaten legal action in court on 30th July for an invoice raised on 15th July! Very aggressive and adversarial but that is their model - bill and threaten. Overall a very upsetting experience .

RESPONSE TO YOUR REPLY

I'm afraid you have been wrongly informed, You have failed to check the facts. Had you done so, you would better understand my valid frustration. No amount of 'concoction' can cover the facts.

Firstly, while you are correct in stating I had been engaging in recovering a position, you are very much INCORRECT to state that I had done so without success. Through my OWN endeavours I secured a full recovery. HJ were NOT engaged in this aspect and had no involvement in any discussions. It is GALLING to read the complete fabrication that infers that you positively influenced the "successful recovery of the near seven-figure loss" and how the recovery points to your strategic brilliance. Using a football analogy, you neither scored the goal nor assisted. In fact you weren't on the same pitch or playing the same game. This is a matter I resolved without your advice. My correspondence with the other party pre dates HJ's involvement. Indeed this is a specialism and the engagement with HJ explicitly excludes any advice on this matter.

HJ advised on potential litigation only. You spent £100,000 of my money because you advised that this was a good investment. It was a complete waste of money. I'm not even debating that you provided legal advice. Your secretarial services of posting the information I gave to you and engaging Counsel to provide advice were perfectly adequate.

What is at issue is that you advised that I had a claim against a previous advisor and encouraged the use of 3rd party counsel and court fees as you state. I backed you up trusting that you knew what you were doing. It then transpired, having spent £100k that there wasn't a particularly strong case all along and the risks and cost of litigation was commercially unattractive in all scenarios. Quite why you were not able to identify this risk properly and deal with this first before spending £100k is the question you need to answer. What you did was run around incurring cost without managing the risk - i.e a secretarial service. You claim to be experts. You claim to do this all the time. Any way you look at it, if you think that putting your clients in this situation is in any way an acceptable commercial answer which you obviously do, then it should remain open for any potential client of HJ to reflect on the wisdom of appointing you.

It is unfortunate that rather than putting your hands up and accepting the obvious corollary of wasting £100k of clients money i.e. that you didn't do at all well, sadly you would rather argue the indefensible. Ultimately, this says it all in terms of the culture and values of HJ.

6 August 2024
Unprompted review
Harper James logo

Reply from Harper James

Dear Nicolas,

Thank you for your feedback. We take all concerns raised seriously as we strive to provide the highest level of service and act with transparency and professionalism in all our client engagements. Unfortunately, your review contains significant misrepresentations about the nature of our engagement and the actions we took to support you through a very complex legal matter.

Firstly, we would like to clarify the context of your case: you were pursuing a near seven-figure loss from a third party due to alleged negligent advice from your previous advisors. Prior to engaging our services, you had spent over five years trying to recover this loss without success.

Upon instructing us, we provided comprehensive strategic advice and guidance. Given the highly technical issues central to your case, we advised from the outset that input from specialist counsel would be essential. With your full agreement, we engaged leading counsel whose expertise was instrumental in achieving the successful recovery of the near seven-figure loss.

Throughout the duration of our engagement, we acted with your best interests in mind. This included delaying the issuance of proceedings for as long as possible while pursuing the claim against the third party. Proceedings were initiated as a protective measure to prevent the expiration of the deadline for bringing your claim. After the successful recovery of the loss, it was agreed that further proceedings were deemed unnecessary and disproportionate.

Regarding costs, we were diligent in our efforts to mitigate and keep costs to a minimum and you were updated regularly about any financial commitments. Of the £100,000 costs you mention, less than a third was attributed to costs incurred for our services. The other costs were for counsel, court fees, and other costs incurred independently by you prior to and during our engagement. It is also important to note that our pricing model means that your costs were significantly lower compared to that of other firms you could have instructed.

We did not initiate legal proceedings against you for outstanding payments, however, a demand for payment of an invoice dated in May was sent as the balance was significantly outside of the agreed payment terms, which is a standard business practice.

We strongly disagree with the characterisation of our advice as a ‘secretarial service’ focused on billing. We provided commercial and strategic legal advice, collaborative involvement of leading counsel, and we actively involved you in all important decisions throughout.

While we regret that you feel dissatisfied with our services, the outcome and the recovery of your loss speaks to the effectiveness of the strategic approach we adopted on your behalf.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

After a great onboarding experience…

After a great onboarding experience from the Harper James client team, we’ve been supported by Jill on a commercial IP case. What could have been complex, costly and drawn out, was so straight forward with Jill. She secured a settlement in our favour and we couldn’t recommend her more! It feels great to have an array of legal expertise on your side, so we can focus on running our business.

1 August 2024
Unprompted review
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Reply from Harper James

Thank you, Maddi, for sharing your experience with us. It's great to hear that Jill was able to provide excellent support for your commercial IP case and secure a favourable settlement for you. Your recommendation means a lot, and we look forward to continuing to assist with your future legal needs.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

I have worked with Harper James now for…

I have worked with Harper James now for a few years and the experience has always been great. We have a variety of legal enquiries and everyone we speak to are very helpful, and respond quickly, clearly and often to tight deadlines.

1 August 2024
Unprompted review
Harper James logo

Reply from Harper James

Thank you for your kind words, Chrissie! We're delighted to hear that you've had a great experience working with us. Our team is committed to providing helpful and timely assistance, especially when it comes to tight deadlines. We are excited about the opportunity to work with you on future projects.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 1 out of 5 stars

Please avoid.

Please avoid.
I used this company for what should have been a simple contract between contractor and land owner. Despite advertising that they do this work, the person allocated to me didn't seem to have a clue what they were doing. I have had no contact since March where a seemingly concerned senior member of the company was very understanding and was offering the world to make it right - they are now threatening to take me to court for refusing to pay an hourly rate over triple that I was advised it would take and that I never consented for.
I would strongly advise you to look elsewhere, this company is incompetent, has poor communication and will attempt to pull the wool over your eyes to line their pockets.

17 July 2024
Unprompted review
Harper James logo

Reply from Harper James

Thank you for your review. Having looked into this, the complexity of the contractual arrangements you required necessitated separate legal consideration, which we explained from the outset. Further considerations were needed at a later stage, after which we aligned the documentation with your needs to ensure comprehensive protection, and the additional work was done and shared with you promptly. Contrary to what you state, detailed estimates for the required work were shared with and approved by you. While the additional work was needed, we adhered strictly to the original budget scope and didn’t charge you for this.

We are sorry to hear of the frustration you have expressed and we remain committed to resolving the situation, so please contact our client services team at clientservices@harperjames.co.uk.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Trustworthy and reliable partner

We've been working with Harper James since we founded our company and they are a great legal partner for us. From establishing the company, through overseeing 3 investment rounds, to helping on share options and trademark topics. We are super happy with the help we're getting from each one of the professionals we work with.

11 July 2024
Unprompted review
Harper James logo

Reply from Harper James

Thank you very much for your kind words! We're pleased that we've been able to support your business since inception and play a role in your business journey so far. We look forward to continuing to provide valuable support to your team.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Competition Issue

Lawyer at Harper James took up the case at short and helped us achieve a sucessful outcome.
Her judgment and advice was consistent from the start and proved right.
More than happy with the experience.

10 July 2024
Unprompted review
Harper James logo

Reply from Harper James

Tom, thank you for your kind words and for sharing your experience. It's great to hear that we were able to help you secure a successful outcome and we look forward to working with you again.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 1 out of 5 stars

Trying to resolve a dispute between two…

Trying to resolve a dispute between two parties and Samantha W is always unavailable to call and takes over a week to respond to emails. So unprofessional.

2 July 2024
Unprompted review
Harper James logo

Reply from Harper James

Dear Chris,

Regrettably, as we were not instructed by yourself in the dispute referred to, we were limited by our professional rules in our communication with you. We understand the frustration this may have caused and apologise for any inconvenience as a result.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Protracted Lease Negotiations - Resolved by Sam

This was a first step for us in terms of taking a lease on a larger property. Sam really understood that this was a big comittment from us so was patient in her approach, and was always looking to make sure we were protected from any clauses that werent in our favour.
Due to the landlord being awkward a straight forward process became more complex but Sam was professional and able to guide us through the process. We ended up cancelling the negatiations towards in the end, again with Sam guiding us through that process as well, and then entered negotiations with another landlord. Thankfully we were able to get this one over the line. Communication was always quick and messages were always returned.
We are very grateful to Sam for her help as we couldnt have done it without her.

19 June 2024
Unprompted review
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Reply from Harper James

Thank you Chris, for leaving such a detailed and thoughtful review. We're glad Sam was able to guide you through the various challenges and help you secure a good lease. We look forward to working with you on future projects.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Responsive, efficient, and professional

Harper James provided a responsive, efficient, and professional service. The cost was reasonable, and materially less than had I engaged a typical law firm.

30 April 2024
Unprompted review
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Reply from Harper James

Thank you for your kind words, Toog! It means a lot to hear that you found our service responsive, efficient, and professional and that we could provide value at a reasonable cost. We appreciate your feedback and look forward to working with you again.

Kind regards,
Toby Harper, Founder and CEO
Harper James

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