Harper James Reviews 

214
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 84 reviews, customers overwhelmingly had a great experience with this company. Reviewers consistently praise the diligent, responsive, helpful, and highly knowledgeable staff, making interactions pleasant and productive. The exceptional service, clear advice, practical guidance, and quick response times are frequently highlighted, simplifying complex legal matters with clear communication. However, while some found the service reasonably priced and cost-effective, a minority reported concerns about cost transparency, citing issues like unclear billing or rapid depletion of prepaid hours. Some also expressed dissatisfaction with the standard of service, mentioning problems with case handling or inaccurate advice.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service, consistently describing it as excellent, professional, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's dedication, swift... See more

Response time

Clients share positive opinions on response time, consistently praising the swift communication and support... See more

Price

Consumers find price to be ambiguous, with some reviewers praising the transparent and reasonable costs for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just had our framework contract reviewed by Emilia who has done a great job. A good level of challenge on us and what we wanted (or thought we wanted) but also accomodating of specific matters we and... See more

Company replied

Rated 5 out of 5 stars

We've been partnering with HJS from our early startup days, through growth and acquisition. The breadth, depth and quality of their legal team is fantastic. Their support staff is diligent, responsive... See more

Company replied

Rated 5 out of 5 stars

The team at Harper James have been consistently helpful, considerate and competent. I've been with them for several years. Nicky helped hit the ground running by showing how she understood our unusual... See more

Company replied

Rated 5 out of 5 stars

We have been working with HJ in particular Samantha Paxton, for over 4 years now, and Sam has been amazing. All questions answered, a quick response time, great follow up, always keeping us in the loo... See more

Company replied


Company details

  1. Law Firm

About Harper James

Written by the company

We believe every business - no matter its size - deserves access to top-tier legal support.

Our mission is simple: to make expert legal advice affordable, flexible and tailored to the needs of growing businesses across the UK.

With service plans for every stage of your journey, quality legal advice is always within reach. And unlike traditional law firms our pricing is clear – no surprises, no hidden costs. Explore our Engage, Enable and Extend plans on our website.

It’s not just our pricing that sets us apart. We offer exceptional advice from senior lawyers, most of whom have worked at top 100 law firms and in-house, with an average 17+ years' experience. From commercial law to employment disputes, we make sure you're covered, always prioritising your business goals.

Together, we’ve proudly supported thousands of businesses across the UK, from start-ups to scale-ups and beyond. We’re here for you through every challenge and opportunity, making sure you have the legal support to thrive.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

214 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(214)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service delivered in a very…

Excellent service delivered in a very professional manner. Emily helped us navigate complicated issues and made a real difference to our project

14 December 2024
Unprompted review
Harper James logo

Reply from Harper James

We really appreciate your feedback, Martin. We're pleased to hear about your great experience working with Emily.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Outstanding Legal Service

Outstanding Legal Service – Highly Recommend!

I had an incredible experience working with Emilia at Harper James. From start to finish, they demonstrated professionalism, expertise, and genuine care for my case. Their attention to detail, clear communication, and strategic approach made the entire process smooth and stress-free.

Not only did they keep me informed every step of the way, but they also went above and beyond to ensure the best possible outcome. Their dedication and knowledge truly set them apart, and I couldn’t be more grateful for their support.

If you're looking for a lawyer who is knowledgeable, compassionate, and highly effective, I wholeheartedly recommend Emilia Smith at Harper James. A truly outstanding legal professional!

30 January 2025
Unprompted review
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Reply from Harper James

Thank you for the wonderful feedback Gail. We're so pleased to hear about your excellent experience of working with Emilia.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Fabulous people

Fabulous people. Worked with them for years

30 January 2025
Unprompted review
Harper James logo

Reply from Harper James

We really appreciate your positive feedback, Rob - thank you.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Expert legal support tailored to our business needs

I thoroughly enjoy working with everyone at Harper James. They are meticulous, thorough, and wise advisers to have on your side. Their business model makes legal advice accessible for organisations of our size (we are a growing franchise organisation with around 10 full time staff members and 100 franchises) while offering a breadth of expertise that meets all our business needs. Every team member I've worked with has been highly skilled in their field, and I’m delighted to have them in our corner. Thanks for all your support to date.

26 January 2025
Unprompted review
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Reply from Harper James

Your positive feedback is much appreciated, Joseph. Thank you!

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

In 2024 we instructed Harper James to…

In 2024 we instructed Harper James to assist with two commercial property acquisitions. We were introduced to Sam Paxton who has kindly guided us through both transactions. Sam has taken the time to understand the needs of our business and always makes herself available should we have any queries. She is personable and explains legal jargon/concepts in a way that is easy to understand. We very much look forward to working again with Sam in the future and would highly recommend.” – Redteq Analytical Ltd

20 December 2024
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Reply from Harper James

Thank you very much for your positive feedback!

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

An excellent solicitor


“It has been an absolute pleasure working with Sam who has been proactive and helpful throughout. We would have no hesitation in using Harper James in the future and would highly recommend the Commercial Property team to all!” – Dr and Mrs Martin Bennett

2 December 2024
Unprompted review
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Reply from Harper James

Thanks Martin for your positive review, we're glad to hear you had a great experience working with Samantha.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 4 out of 5 stars

Great Service

What stood out about the Harper James firm is the areas of specialisms that are very broad and well suited for individuals and/or companies that are looking to start their journey, and beyond. The onboarding process was smooth and a special commendation for Emily Sadler for her professionalism, guidance and support.

1 November 2024
Unprompted review
Harper James logo

Reply from Harper James

Thank you for this positive feedback, we're glad to hear you've had a good experience.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

M&A assistance

We contacted Harper James for assistance in an M&A project, something that we had no experience of doing. Jenni Ferguson guided us through the process and was very good at explaining things that appeared complicated to us. If another opportunity comes along, we won't hesitate to contact Harper James again.

12 December 2024
Unprompted review
Harper James logo

Reply from Harper James

Thank you for the positive review, we really appreciate it.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Really flexible, reasonably priced legal support for a growing business.

We've used Harper James for a number of legal matters and they are super flexible, fast to act, and understanding of our situation.

We primarily use support for client contracts, and it has been smooth sailing at a reasonable cost. Emilia in particular has been super helpful.

11 December 2024
Unprompted review
Harper James logo

Reply from Harper James

We really appreciate your positive feedback, Andy. Thank you.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Website advice

Very good advice from Lillian on website privacy and cookie policy. Turned around super quick too!

6 December 2024
Unprompted review
Harper James logo

Reply from Harper James

Many thanks for your positive feedback, Bob!

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic provider for an SME like us. We’re a small team of ~30 people, so we don’t quite have the budget for a full time in-house counsel, but we also have lots of legal things we need help with!

We’ve had a really useful and insightful experience with Julia from the commercial team so far - which is going to make a massive difference to our business.

Thanks Harper James!!

3 December 2024
Unprompted review
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Reply from Harper James

Thank you very much for the amazing review, Chris. We really appreciate it!

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Julia at Harper James provided great…

Julia at Harper James provided great support, was very commercial, and aligned with our organisation's needs.

2 December 2024
Unprompted review
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Reply from Harper James

Thank you for your positive feedback, Jake.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Responsive and tailored feedback

Working with Emily has been a pleasure, she is prompt in responding to queries and works through topics in a collaborative way

2 December 2024
Unprompted review
Harper James logo

Reply from Harper James

Thank you for your kind review, much appreciated.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Great and fast service

Great and fast service, every time

29 November 2024
Unprompted review
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Reply from Harper James

Thanks very much for the positive feedback, Neill.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Great Guidance

Great Guidance, timely response and very approachable

22 November 2024
Unprompted review
Harper James logo

Reply from Harper James

We really appreciate the positive feedback!

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

For any small business looking for the…Highly recommended law firm

For any small business looking for the right law firm to guide you through an acquisition I would highly recommend Harper James. My personal experience was with Matt Shakesheff who looked after my sale and passed me over to their team who looked over my new contract of employment as I was staying with my buyer for a 2 year handover. They delivered on budget and on time.

30 October 2024
Unprompted review
Harper James logo

Reply from Harper James

Thank you Richard for such positive feedback, we really appreciate it.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Responsive and expert advice for…

Responsive and expert advice for multiple issues that we've have to deal with from share agreements, IP contracts through to employment contracts.
Ongoing retainer model works as you can accrue hours and use them when you need to.

8 November 2024
Unprompted review
Harper James logo

Reply from Harper James

Thank you for the positive feedback, Ben. We really appreciate it.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

We have used Harper James for a number…

We have used Harper James for a number of new and revised commercial contracts. On each occasion we have received a quick and proactive service. Everyone we have dealt with has been courteous, professional and knowledgeable.

14 August 2024
Unprompted review
Harper James logo

Reply from Harper James

Thank you very much for your positive review, Gary.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Emily Sadler was super efficient

Emily Sadler was super efficient, easy to work with and speedy with all workflow. CScreens Ltd will be working across all legal areas with Harper James being the preferred supplier.

11 November 2024
Unprompted review
Harper James logo

Reply from Harper James

We really appreciate the positive feedback, Richard. Thank you.

Kind regards,
Toby Harper, Founder and CEO
Harper James

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