Hanson Electrical and Kitchens Reviews 

765
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and friendly, providing excellent advice and service. The delivery service is frequently highlighted for its efficiency, punctuality, and the helpfulness of the delivery teams. People also appreciate the easy online ordering process, good product selection, and competitive pricing. Many people highlight the seamless experience from initial order to installation, including the removal of old appliances. Reviewers frequently mention excellent communication, with updates on delivery times and follow-up calls ensuring satisfaction.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting the efficiency and friendliness of... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Consumers find service to be positive, with many reviewers praising the helpful attitude and professionalism... See more

Product

People report positive experiences with product, highlighting a good choice of products, easy ordering, and... See more

Order

Reviewers mention positive feedback about order, highlighting the ease of the ordering process and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Enormously helpful staff at Hanson Electrical, Willerby Road. All our questions answered, easy online ordering then many thanks to them for allowing us to have our old appliance taken away at a later... See more

Company replied

Rated 5 out of 5 stars

After some time of trying to get microwave for my now broken Neff microwave Tom at Willerby store did a great job of explaining product & sizing it correctly for us after numerous attempts from on lin... See more

Company replied

Rated 5 out of 5 stars

This is a great example of why we need more companies like Hanson Electrical and not online shopping. I am single and I don't have a clue about appliances. The staff were amazing, the prices were very... See more

Company replied

Rated 5 out of 5 stars

Good choice of products, easy ordering and delivery as promised. Delivery staff very professional and friendly. Have purchased from this company many times before in person, first time using the onlin... See more

Company replied


Company details

  1. Electronics Store

Written by the company

IN THE BUSINESS FOR OVER 33 YEARS!! Hanson Electrical was formed in 1986 and is now the biggest independent domestic appliance retailer in the Hull area. You can buy from our huge range online or visit our fantastic showrooms on Willerby Road, or Holderness Road in Hull. We display the best appliances from all of the major manufacturers for you to see and touch. We keep a large selection of appliances in stock in our warehouse and also operate a Click and Collect service, where we reserve items for customers. You can order online and check for a delivery date with our postcode checker, which instantly checks availability. We use our own fleet of vehicles to offer a prompt delivery service. Our knowledgeable and helpful sales staff are in the know and are happy to help you to choose the right appliances to suit your home, lifestyle and budget.


Contact info

4.9

Excellent

TrustScore 5 out of 5

765 reviews

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4.9

All reviews

(765)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Needed an oven fast

Needed an oven fast. Ordered and delivered next day. Delivery lads were very polite and delivered oven to where I needed it. Many thanks.

6 November 2023
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for leaving us a great review Robert.

Rated 5 out of 5 stars

Fantastic Company!

We ordered a fridge freezer at 3:00 P.M. on a Sunday and it came at 10:00 A.M. the very next morning. The men who came were extremely pleasant and friendly. They quickly installed the fridge freezer and took our old one away and removed all the packaging. We were so impressed with the efficiency and customer service of Hanson Electrical. We have not used Hanson Electrical before, but we will buy all our electrical appliances from them in the future.

22 October 2023
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Reply from Hanson Electrical and Kitchens

Thank you for the great review.

Rated 5 out of 5 stars

Online order

Easy to order online, received phone call to confirm delivery date and time and answered all queries. Very friendly and helpful. Delivery was on time as scheduled

18 October 2023
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Reply from Hanson Electrical and Kitchens

Thanks for the great review Jo.

Rated 5 out of 5 stars

Next day deliver

Ordered Friday, delivered Saturday. Perfect thank you

13 October 2023
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Reply from Hanson Electrical and Kitchens

Thanks Jo

Rated 5 out of 5 stars

Go Independent

Best price and excellent service and happy to support a local independent retailer that is smashing it out of the park!!

10 October 2023
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Reply from Hanson Electrical and Kitchens

Thank you Leigh.

Rated 5 out of 5 stars

Small undercounter fridge

I purchased a small fridge to replace one that was no longer working, for my parents who are in their mid 80's. They were concerned as neither of them can lift anything heavy. Hanson's rang me as soon as I had mentioned this on the order, and reassured me that the delivery men would do everything. This was the case and my parents were not only pleased with their new fridge, but delighted with the way it was delivered etc.

3 October 2023
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Reply from Hanson Electrical and Kitchens

Thank you for leaving us a great review Jo.

Rated 1 out of 5 stars

Very rude sales assistant

We visited the Willerby Rd store today at 2.45 to look at washing machines we were approached by a sales man told him just looking after the 3rd time of approach he started saying bosch have a deal on we told him we weren't interested in that make at which point he became very confrontational saying that hover were very tinny and that he couldn't show us anything else so after a quick look at another washing machine we left only to order the one we wanted from AO won't be giving them our custom

12 September 2023
Unprompted review
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Reply from Hanson Electrical and Kitchens

Morning Mr Woody, I'm so sorry for the experience you encountered at Hanson Electrical yesterday. We are a family run business and heavy pressure selling is not something we do. I have passed your comments onto the Manager and we will look into this matter to resolve. I would really hope you would give us a second chance to prove this is not the company way and yesterday was one off.

Rated 5 out of 5 stars

Superb staff and support

Fantastic knowledge. Offered practical solutions, made sure our budget was always considered and took real care of us.
No pushy sales!
Would highly recommend you choose the Hanson team

18 August 2023
Unprompted review
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thanks Danny for this brilliant review.

Rated 5 out of 5 stars

3rd purchase from Hanson Nothing is…

3rd purchase from Hanson Nothing is ever too much trouble. Very pleasant delivery person. Delivery very prompt. Highly recommended, wouldn't shop anywhere else and I am hard to please.

5 August 2023
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Reply from Hanson Electrical and Kitchens

Thank you so much Theresa for this great review.

Rated 5 out of 5 stars

happy customer

the two men who did the delivery where very helpful and cheerful

1 August 2023
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Reply from Hanson Electrical and Kitchens

Thank you for the review.

Rated 5 out of 5 stars

Delivery

2 lovely men came to my grandmas house to deliver a fridge and take away the old one. The men was really kind and understanding and waited for me to arrive as my grandma struggles with Alzheimer’s but they was so understanding and even helped me with emptying the old fridge ! Would definitely recommend.

22 July 2023
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thanks for the great review Aimee.

Rated 5 out of 5 stars

Excellent service

Mike from Hanson went “above and beyond “ to have my Bosch fridge freezer delivered a day early. Thank you!

25 June 2023
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thanks for the great review Audrey.

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