Hanson Electrical and Kitchens Reviews 

765
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and friendly, providing excellent advice and service. The delivery service is frequently highlighted for its efficiency, punctuality, and the helpfulness of the delivery teams. People also appreciate the easy online ordering process, good product selection, and competitive pricing. Many people highlight the seamless experience from initial order to installation, including the removal of old appliances. Reviewers frequently mention excellent communication, with updates on delivery times and follow-up calls ensuring satisfaction.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting the efficiency and friendliness of... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Consumers find service to be positive, with many reviewers praising the helpful attitude and professionalism... See more

Product

People report positive experiences with product, highlighting a good choice of products, easy ordering, and... See more

Order

Reviewers mention positive feedback about order, highlighting the ease of the ordering process and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Enormously helpful staff at Hanson Electrical, Willerby Road. All our questions answered, easy online ordering then many thanks to them for allowing us to have our old appliance taken away at a later... See more

Company replied

Rated 5 out of 5 stars

After some time of trying to get microwave for my now broken Neff microwave Tom at Willerby store did a great job of explaining product & sizing it correctly for us after numerous attempts from on lin... See more

Company replied

Rated 5 out of 5 stars

This is a great example of why we need more companies like Hanson Electrical and not online shopping. I am single and I don't have a clue about appliances. The staff were amazing, the prices were very... See more

Company replied

Rated 5 out of 5 stars

Good choice of products, easy ordering and delivery as promised. Delivery staff very professional and friendly. Have purchased from this company many times before in person, first time using the onlin... See more

Company replied


Company details

  1. Electronics Store

Written by the company

IN THE BUSINESS FOR OVER 33 YEARS!! Hanson Electrical was formed in 1986 and is now the biggest independent domestic appliance retailer in the Hull area. You can buy from our huge range online or visit our fantastic showrooms on Willerby Road, or Holderness Road in Hull. We display the best appliances from all of the major manufacturers for you to see and touch. We keep a large selection of appliances in stock in our warehouse and also operate a Click and Collect service, where we reserve items for customers. You can order online and check for a delivery date with our postcode checker, which instantly checks availability. We use our own fleet of vehicles to offer a prompt delivery service. Our knowledgeable and helpful sales staff are in the know and are happy to help you to choose the right appliances to suit your home, lifestyle and budget.


Contact info

4.9

Excellent

TrustScore 5 out of 5

765 reviews

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4.9

All reviews

(765)

77 reviews in the last 12 months

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Rated 5 out of 5 stars

Competitive pricing

Competitive pricing, easy online ordering with a good selection of delivery dates to suit.

26 February 2024
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for the great review Tim.

Rated 5 out of 5 stars

So helpful

So helpful, was an issue with our new washer bought from them (not at all the fault of Hanson) but they were brilliant and replaced straightaway, Benefits of using a local company, no waiting for collection. refund and redelivery etc

13 February 2024
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for the great review Jayne, so glad we got everything sorted for you.

Rated 5 out of 5 stars

Orderd on line and my purchase was ready to pick up

Orderd on line and my purchase was ready and waiting for me to pick up as I stated on order can’t fault Hanson always come here for all my appliances never fail to deliver 100% customer service

2 February 2024
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you Kerry for a great review.

Rated 5 out of 5 stars

Electric oven purchase

Ordered electric oven and delivered on the day that we requested,fast, efficient and polite service.

22 January 2024
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for taking the time to leave us a great review David.

Rated 5 out of 5 stars

Excellent service at a very competitive cost

Easy to purchase a washing machine on-line using Hanson's website and a very competitive price - cheaper than most of the big multi-national names.
Delivery within a few days and as soon as possible after a bank holiday.
Delivery by polite and caring staff who respected my mum and her flat (she's 93); which was very reassuring for her.
Hanson's are recommended without reservation.

10 January 2024
Rated 5 out of 5 stars

Enjoyable experience of chosing a kitchen.

A very good experience of ordering a new kitchen. Stress free, seamless. They came and measured and drew a plan. Lots of choice. No pressure. Good quality units made in the UK at reasonable prices. Knowledgeable, obliging staff. Would highly recommend Hansons for electrical appliances and kitchens.

14 January 2024
Unprompted review
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for the great review Ann.

Rated 4 out of 5 stars

Wrong product

I ordered a CDA CCA7SI Canopy Hood.
I received a CDA CCA52SI Canopy Hood, which is a completely different size.

This was after paying for DHL delivery to London.

Disappointing.

Update 4 January: Hanson Electrical got in touch and offered ways to minimize the inconvenience. Apart from getting the wrong product they have been responsive and easy to deal with. Based on their positive response (albeit late) I have corrected my rating. Despite my issues in this particular case, I would not hesitate to buy from Hanson again.

18 November 2023
Rated 4 out of 5 stars

We have used Hanson before and always…

We have used Hanson before and always find the service excellent. On this occasion there was an issue with the delivery date but once the team were notified the issue was acknowledged and immediately rectified and the delivery/ installation team were punctual, efficient and very polite. I would definitely recommend them.

10 December 2023
Rated 5 out of 5 stars

Easy to order on line for washing machine

Easy to order on line. Then received phone call advising delivery approx time on date requested. Received another phone call 20mins b4 delivery. Lads who delivered were very courteous and respectful. Would definitely recommend this company

6 December 2023
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you Paul for taking the time to leave us a great review.

Rated 4 out of 5 stars

Good

Good, fast service by Hanson Electrical. Delivery men very good. On unpacking the fridge freezer they pointed out to me some damage on the fridge door. This was reported to Hanson Electrical and I was told that they would arrange with Beko to have the door replaced.
However, there has been a bit of a delay in getting the part and I am still waiting for the replacement.

10 November 2023
Rated 5 out of 5 stars

Delivery drivers were fantastic

Delivery drivers were so helpful with unpacking our new fridge which was fantastic as I'm registered disabled

17 November 2023
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for the review Sara.

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