Hanson Electrical and Kitchens logo
Visit website

Hanson Electrical and Kitchens Reviews 

766
•
TrustScore 5 out of 5

4.9

Electronics Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpfulness and professionalism of the staff, who provide excellent service from start to finish. Many highlight the efficient delivery service, noting the promptness and courtesy of the drivers, often including installation and removal of old appliances. People also appreciate the easy ordering process, good product selection, and competitive pricing, along with clear communication regarding delivery. Consumers frequently commend the overall service for its ease and efficiency, making the entire experience smooth and enjoyable.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the efficiency and friendliness... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers consistently express high satisfaction with the service, often describing it as excellent and... See more

Product

Users describe positive interactions with product, highlighting a good choice and wide selection of products... See more

Order

Customers consistently note positive experiences with order, praising the easy online ordering process and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Enormously helpful staff at Hanson Electrical, Willerby Road. All our questions answered, easy online ordering then many thanks to them for allowing us to have our old appliance taken away at a later... See more

Company replied

Rated 5 out of 5 stars

Great service start to finish. From ordering to fitting I couldn't fault them. Josh and Rich went that extra mile to install my appliance. So polite and professional. Would recommend Hanson 100... See more

Company replied

Rated 5 out of 5 stars

This is a great example of why we need more companies like Hanson Electrical and not online shopping. I am single and I don't have a clue about appliances. The staff were amazing, the prices were very... See more

Company replied

Rated 5 out of 5 stars

After some time of trying to get microwave for my now broken Neff microwave Tom at Willerby store did a great job of explaining product & sizing it correctly for us after numerous attempts from on lin... See more

Company replied

Company details

  1. Electronics Store

Written by the company

IN THE BUSINESS FOR OVER 33 YEARS!! Hanson Electrical was formed in 1986 and is now the biggest independent domestic appliance retailer in the Hull area. You can buy from our huge range online or visit our fantastic showrooms on Willerby Road, or Holderness Road in Hull. We display the best appliances from all of the major manufacturers for you to see and touch. We keep a large selection of appliances in stock in our warehouse and also operate a Click and Collect service, where we reserve items for customers. You can order online and check for a delivery date with our postcode checker, which instantly checks availability. We use our own fleet of vehicles to offer a prompt delivery service. Our knowledgeable and helpful sales staff are in the know and are happy to help you to choose the right appliances to suit your home, lifestyle and budget.

Contact info

4.9

Excellent

TrustScore 5 out of 5

766 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(766)

78 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent service

Mike from Hanson went “above and beyond “ to have my Bosch fridge freezer delivered a day early. Thank you!

25 June 2023
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thanks for the great review Audrey.

Rated 5 out of 5 stars

Great service received from Hanson's. Would definitely recommend.

Great service received from Hanson's.

Advice received during the purchase of our oven, fridge freezer and dishwasher was very informative and much appreciated.

Tommy in particular was an absolute star throughout the process.

Would definitely recommend Hanson's and will be using them again in the future.

Thanks again
Lee C.

28 April 2023
Unprompted review
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thanks for taking the time to leave us a great review Lee. It's greatly appreciated.

Rated 5 out of 5 stars

Great Service

Product exactly as described, great price and delivered on time, zero issues from start to finish, thank you

8 May 2023
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for the great review Steve.

Rated 5 out of 5 stars

I received a telephone call giving me a…

I received a telephone call giving me a 4 hour window for delivery of my new washing machine. This was helpful because I haven't moved into the house yet and I needed to get from Hull to Bridlington.
The delivery guys were pleasant and cheerful. They were quick and efficient.
Thankyou

28 March 2023
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thanks for the great review Karen.

Rated 5 out of 5 stars

Professional and polite

Arrived at specified time
Delivered to exactly where we wanted it
Very polite and professional
Would definitely recommend this company

20 February 2023
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thanks for the great review Deborah.

Rated 5 out of 5 stars

Great service

Great service. Local company. Competitive prices. Really great to be able purchase new washer, to be able to sort any problems easily. Would definitely recommend

10 February 2023
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you Susie for the great review.

Rated 5 out of 5 stars

Cannot recommend this company highly enough…

Cannot recommend this company highly enough!!

My mums fridge freezer ceased working the day before New Year's eve and I was doubtful, due to the bank holiday, that we would be able to get a replacement from anywhere within the week let alone the following day, however I rang Hanson's and spoke to Laura who couldn't have been more helpful and understanding of my elderly Mums plight.
She was able to view the item in their showroom and
they delivered the following day, on time and after a courtesy call when they were a short distance away.
Adam the delivery driver again couldn't have been more helpful and engaging and both these staff are a credit to the company.
It is great to find that a company does still exist with proper traditional customer care at its core and I cannot thank them enough for their excellent service.

31 December 2022
Unprompted review
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thanks for the great review Claire.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look